We were at this hotel a few days before Christmas, Dec. 2019. We are a couple, and our friend had booked it for us. (She was also traveling with us.) One of the tricks to traveling light in Japan, is to take a day (or 2 day) pack, and send your luggage onto a facility a few days out. That allows one to take advantage of the wonderful public transportation, without lugging bags. In this case, we sent our luggage onto the Osaka (KIK) airport. At KIK, we were arriving late, and staying at the relatively new Cabin Hotel. (Check my review there, as well.) When we arrived at the Cabin Hotel, the luggage was not there. Our friend had gone onto Kyoto. The people at the desk had minimal English, and I had minimal Japanese. We did use Google translate to do more communicating, and they truly had not seen our luggage. The situation was a tad desperate. I had my phone lifted in Osaka. (It is unusual, and there are many things you can do to retrieve lost property in Japan - but it was truly lifted, something that can happen in Osaka.) The Cabin Hotel splits the women and men, and it is made for travelers. You're isolated once you go back to your "room", but I had to go. I was exhausted and we had a flight in the morning. My husband contacted our friend in Kyoto, and also went to bed. I also could not figure out >how< the luggage would get back to the US, as you have to be with your luggage for customs. Some crazy (and expensive) scenario played out in my brain, something like, our friend would find it, go through it, ship it to the US? Waking up in the morning, I go to "bath", and come back and there is a note on my bed. "Please come out. There is someone to see you." I pack up quickly and come out. It is Christmas morning, and there are two Japanese men waiting for me, and my husband. One of the men was Fumio Kotani, the President and CEO of the hotel. It becomes clear that our friend called the hotel (who shipped it), and they were so concerned they DROVE ALL THE WAY TO THE AIRPORT. Honestly, I started crying. I could not believe that anyone would be so kind, and worried about my luggage. Our luggage WAS at the airport, but it was at the baggage service, and not at the hotel. As far as I know, it was a small mix-up, but big when no one knows where the luggage was! So here is my review. The hotel is also wonderful, but I feel like other people have probably covered that! My friend liked to go out and back to the hotel, and they were always obliging taking and picking us up. I felt like we were taking advantage sometimes, but if you need it (rain or late), don't hesitate to ask.…