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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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833 Reviews from our TripAdvisor Community

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Showing 833: English reviews
Yardley, Pennsylvania
Reviewed yesterday NEWvia mobile

Thanks DoubleTree for the excellent stay. The front desk folks were awesome helping us with our needs. Special thanks to Jean Snyder - world class customer support. It made a huge difference for us. Keep up the good work.

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Helpful?
Thank Gerson P
Nashville
Reviewed 6 days ago NEW

This is a decent hotel, but it suffers from small rooms and bathroom areas and it is not as clean as I expected. The beds are very comfortable. It has room service, a bar and restaurant. We had breakfast that was excellent, although the tables are too small for 4.

Review collected in partnership with DoubleTree by Hilton
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Thank Andrew K
Reviewed 1 week ago

We have family nearby so we visit the area often and have tried many of the local accommodations. The newish addition of a DoubleTree (used to be the Hotel Indigo) is a good choice for the money and for what you receive. The location is convenient, staff was friendly and helpful and the made to order breakfast is quite good....

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1Thank Msk6261
Kennett Square, Pennsylvania
Reviewed 1 week ago

This was one the poorest hotel experiences I have had. While I didn't have a choice in this hotel, my experience was so poor that I will never stay in any double tree again. The front desk staff were incredibly rude from the moment I checked in to the minute I left. It was clear that making my stay as...

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Helpful?
Thank sportstravel2017
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear sportstravel2017 Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Akron, Ohio
Reviewed 1 week ago

Staff is very professional and friendly. Rooms are very nice and clean. The restaurant is fine but lots of dining nearby. They have a nice reception a couple of nights a week with beer and wine. Very comfortable and safe place to stay as a single woman traveling

Review collected in partnership with DoubleTree by Hilton
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Thank R375WYmarym
Rochester, United States
Reviewed 1 week ago

We stayed in Amherst as it was a bit more reasonably priced than downtown, but still got the feel of a nicer hotel (as most DoubleTree hotels do!). It was very easy to find, and was located close to expressway so we could go downtown for dinner that evening and also get up early to head to the football game....

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Helpful?
Thank N5521RMlauraa
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear N5521RMlauraa, We are delighted that you enjoyed your stay with us at the DoubleTree by Hilton - Buffalo/Amherst. I am sorry to hear that there were issues with the snow in the parking lot. We do contract with a plow service, and I will look into what may have occurred during your stay. We hope to see you again...

Toronto, Canada
Reviewed 2 weeks ago

Stayed there on News Years Eve, found the check in process to be ok . Rooms were normal for a Hilton hotel. The breakfast was less than desirable, eggs were raw..potatoes were hard and cold. Overall not best stay at a Hilton!!!

Review collected in partnership with DoubleTree by Hilton
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Thank thhp
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear thhp, I am sorry to hear that there were issues with your breakfast on New Year's Day. Please know that I will share this information with the F & B Director, so we may look into this. I do hope that we will get the chance to serve you again in the future. Regards, Judy

Reviewed 2 weeks ago via mobile

Stayed at this particular Doubletree on New years day for business. The staff was wonderful, very warm and friendly. They have shuttle service to the airport which was very helpful and it was free. Loved the warm cookie you get when you check in.

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Thank Fred B
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Fred B, Thank you for choosing the DoubleTree by Hilton - Buffalo/Amherst for your accommodations on New Years Day, although I hope you were not working too hard. I will be sure to share your comments with the stay, and we hope to see you again, should you return to the area. Regards,

Sarasota, United States
Reviewed 3 weeks ago

We were here over a busy Christmas weekend. The staff was wonderful and very attentive to our needs. Everyone was really great. Our room was lovely and comfortable. We were pleasantly surprised at how much we enjoyed our stay.

Review collected in partnership with DoubleTree by Hilton
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Thank charlesr2017
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear charlesr2017, Thank you for taking the time to review our hotel and let us know how much you enjoyed your stay here at the DoubleTree by Hilton - Buffalo/Amherst. I will be certain to pass your comments along to the staff!

Oakland, Michigan
Reviewed 3 weeks ago

Mattress itself was ok, the support structure was lacking. You can easily see the sagging with no one on it. We rolled into the middle of mattress during the night. Sore back, little sleep. Ac/heat unit is very loud. Wakes you and keeps you awake every time it cycles. Bathroom is cramped.

Review collected in partnership with DoubleTree by Hilton
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1Thank 8rocket8rocket8
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear 8rocket8rocket8, I am sorry to hear that you experienced issues with your room here at the DoubleTree by Hilton - Buffalo/Amherst. It is through comments like yours, that we can improve our product. I am especially concerned about the issues with your bedding, as we have recently acquired new bed sets. Can you please reach out to me directly...

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Near DoubleTree by Hilton Hotel Buffalo - Amherst

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Region: United States > New York > Amherst
Price Range: $132 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the Lobby if you want quiet”
 of 5 bubbles 163bobt, 5 Dec 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
 of 5 bubbles Nw8517, 26 Oct 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
 of 5 bubbles B1676PFdanr, 17 Oct 2016 | Read review
“I highly recommend signing up for HHonors to get free Wifi.”
 of 5 bubbles smummer, 10 Oct 2016 | Read review
“Rooms are pretty much the same on all sides and floors”
 of 5 bubbles RaktimRay, 21 Aug 2016 | Read review
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