The hotel is lovely, but our room felt crowded. The bed was ridiculously high off the floor and the mattress was hard and not comfortable. I was disappointed in the morning looking forward to a good cup of coffee and nothing but a few packages of mixed sweeteners and two tiny…
Been here many times, the trips are always good. I can’t say enough about the place, I’ve reviewed twice before over the years. Hotel is valuable and worthy to stay at. No need to go anywhere else. If you’re staying in Amherst, this is the spot to be.
The hotel staff were all super attentive, the rooms were very clean and were cleaned perfectly by the cleaning crew. Bar and restaurant was fun, lively and staffed by another group of knowledgeable, caring people. I don't know how they keep those smiles on their faces all day…
I've stayed at this property several times and I've always had a good stay. Customer service is great, Brook is one of the best hotel clerks and always makes me feel welcome and taken care. The rooms are small but nice, quiet, clean and comfortable.
Stayed here for a dance competition... I shared a room with another mom and her daughter... room was spacious bright and very clean!! Customer service upon arrival was excellent!! A great part about the hotel was u can sit at in the lobby bar in the evening and relax.. the…
"Avoid first floor near the lobby- bar and breakfast noise may travel a ways."
"always away from elevator!"
"Make sure to get a room away from the main entrance."
"Rooms are small. If you want space - go to another hotel"
"quieter rooms are the ones away from stairwells, vending machines and elevators."