We had two issues with the hotel. The dining area is very small and they seemed short staffed. The gentleman that was working was very pleasant and helpful The glasses in our bar area were dirty and we had to wash them. We would have given the property a ten if it wasn't for…
I visit my family in the Amherst area 2-3 times a year, and in the past have stayed at other local hotels. This was my first tie at this Doubletree, and it is my new favorite hotel in the area. Relatively modern, has a bar and room service, and the breakfast is freshly made. …
I visited this Hotel in Feb. 2019 for 3 Nights. The Hotel seems it is in need of a Upgrade. One elevator was out being repaired. My room had patch work on the ceiling where it appeared a Water Leak at happened. The bed mattress was in need of replacing. You could hear a lot of…
My only problem with this hotel is the poor pillow quality. I suffered from a sore neck for 3 days following my stay. I've stayed at this hotel at least 4 times and this is the first time this has happened. I usually sleep comfortably and soundly.
The staff was very welcoming and friendly. They were knowledgeable about places to eat within the area. The only downfall was the cleanliness of the room. There was still garbage and belongings to previous people.
"Avoid first floor near the lobby- bar and breakfast noise may travel a ways."
"always away from elevator!"
"Make sure to get a room away from the main entrance."
"Rooms are small. If you want space - go to another hotel"
"quieter rooms are the ones away from stairwells, vending machines and elevators."