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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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859 Reviews from our TripAdvisor Community

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Showing 859: English reviews
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Willoughby, United States
Reviewed 2 days ago NEW

The Breakfast was ok. The lunch/dinner was not good. Bar service was good. Rooms are fine. Overall service was good. There is nothing that would make me want to come back, but also nothing that I would point to that would make this hotel one to avoid. I'm indifferent, although I doubt that is what they were shooting for.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Eric C
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017 via mobile

Stayed at this particular Doubletree on New years day for business. The staff was wonderful, very warm and friendly. They have shuttle service to the airport which was very helpful and it was free. Loved the warm cookie you get when you check in.

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Thank Fred B
About Hotel's Favourite Review
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Fred B, Thank you for choosing the DoubleTree by Hilton - Buffalo/Amherst for your accommodations on New Years Day, although I hope you were not working too hard. I will be sure to share your comments with the stay, and we hope to see you again, should you return to the area. Regards,

Toronto, Canada
Reviewed 4 days ago NEW

We went for a shopping trip. We've been to this area before. We requested extra bath products and towels and coffee cups. None of these requests were met. No cot was offered No complimentary breakfast offered But they were all polite and very sorry when I went to complain.

Review collected in partnership with DoubleTree by Hilton
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Thank sandy g
MERIDEN, United States
Reviewed 4 days ago NEW

Service was great. I am gluten and dairy free and they made the meals were perfect. Chef took extra care. Room was comfortable with great pillows. Clean and perfect. Refrigerator in the room. My visit was during the first rounds NCAA basketball and ND was there. They did not miss a step with their service levels even with all the...

Review collected in partnership with DoubleTree by Hilton
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Thank Y2637XVpatriciar
Chelmsford, Massachusetts
Reviewed 6 days ago NEW

I Thought the hotel was great. Either new or recently redone and the mattress was awesome and for me to consciously noticed that is compliment in and of itself. Breakfast was a little expensive in the morning but decent. Location is fantastic especially if you are going to U of B.

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Thank Scott237
Carmel, IN, United States
Reviewed 1 week ago

Lobby was nice and clean. Check-in was efficient. Coffee on Tuesday and Wednesday at the end of the hall for Hilton Rewards-wish they had more days of this. Location was excellent to university, restaurants, and mall.

Review collected in partnership with DoubleTree by Hilton
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Thank tinagI7342CB
Chicago, Illinois
Reviewed 1 week ago

Very convenient and centrally located property. Close to SUNY Buffalo North Campus, Airport, downtown Buffalo and Niagara Falls. The rooms were a good size and very clean and comfortable. I have stayed in a number of hotels for work and vacation and the service at this property ranks among the very top. We were cordially greeted upon our arrival by...

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Thank chinr1
Long Island, New York
Reviewed 2 weeks ago via mobile

The usual nice clean hotel convenient to University of Buffalo, The City, Niagara Falls and major roads, service was good helpful, close to restaurants. Starbucks coffee. Rooms clean, pool and hot tub, good

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Thank jon O
Marboro MA, United States
Reviewed 2 weeks ago

The hotel staff was clean, courteous, and helpful. I just did not find it to be a good value because the rooms where small and seemed cluttered. In addition to this there was free cookies instead of free coffee. I do have say the rooms where kept clean and the bed was comfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank Michael M
Akron, Ohio
Reviewed 2 weeks ago via mobile

My friends and I spent the night at this Double Tree en route to Toronto. The hotel is up to date and nicely decorated. Our room was standard but nice. The lobby has a restaurant that serves food relatively late for a hotel, 11:00 pm. The pizza we got was good and the cookies at check in are always a...

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Helpful?
Thank muckates
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear muckates, Thank you for choosing to stay with us while on your way to Toronto. I'm pleased that we were able to accommodate your late night meal needs. We hope to see you again for any future trips. Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Region: United States > New York > Amherst
Price Range: $130 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was great.”
 of 5 bubbles DennisPatrick28, 19 Feb 2017 | Read review
“look before accepting your room... We were in a rush or should not have kept our room.”
 of 5 bubbles RaymondA722, 7 Feb 2017 | Read review
“Stay away from the Lobby if you want quiet”
 of 5 bubbles 163bobt, 5 Dec 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
 of 5 bubbles Nw8517, 26 Oct 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
 of 5 bubbles B1676PFdanr, 17 Oct 2016 | Read review
5 of 5