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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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845 Reviews from our TripAdvisor Community

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Showing 845: English reviews
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Dallas, Texas
Reviewed 5 days ago NEW

My room has a horrible perfume smell. Even with the window open and the fan on it won't go away. My eyes are watering and I have a headache. This is the most toxic hotel I've ever staid in. I can't figure out what is giving off this perfume smell. Maybe they pump toxic fragrance into the whole hotel.

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Helpful?
Thank StacyAlaimo
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear StacyAlaimo, Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. We know that travel can be stressful, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you’ll stay...

HOTEL’S FAVOURITE REVIEW
Reviewed 17 November 2016 via mobile

Visit was for business for two nights. The Bar and restaurant was exceptional which was my first stop being very hungry after a long day of work, but the room was outstanding wood flooring very contemporary, new , very very clean , just wow is all I can say, the staff was truly professional yet very courteous. This is a...

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Helpful?
Thank Matthew B
About Hotel's Favourite Review
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Matthew B, I am so happy to hear that you enjoyed your stay with us at the DoubleTree by Hilton - Buffalo/Amherst. I will be certain to pass your comments along to our staff! We look forward to seeing you again! Regards,

Dallas, Texas
Reviewed 6 days ago NEW

This hotel has nice rooms, great beds and an amazing pool/spa area. The staff is super friendly and helpful. The lobby is especially nice with a bar and dining area as well as a breakfast area. I would want to stay here every time I come to Buffalo.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank amymb2017
Rochester, United States
Reviewed 6 days ago NEW

This hotel is excellent. It is relatively new and is kept very clean. The staff is helpful and friendly. Also, the food is delicious. I really enjoyed using their pool and hot tub. I have stayed at this hotel 3 times now and every time I am happy I stayed at it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jonathan B
Reviewed 1 week ago NEW

The staff truly accommodated my parents while they were in Buffalo attending a funeral. Ryan at the Front Desk was extremely gracious and Tierra in the restaurant was fantastic. I'm glad I made their reservation at your hotel and appreciate the hospitality of the Hilton family!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank T5179SIjims
Toronto, Canada
Reviewed 1 week ago NEW

We stayed here for a day of shopping, usually we stay at Hampton Inn because of free breakfast, but my family wanted a hot tub so we chose this property. Front desk staff were friendly, helpful and welcoming and the cookie is always a bonus. Rooms very nice, smaller in size but beds were comfy and the pillows were some...

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Helpful?
Thank L C
Utica, New York
Reviewed 1 week ago

Our visit here was nothing less than exceptional! First, Monique made sure our room was ready well ahead of check-in. We arrived doing echeck-in using the digital key to find bottles of water and our breakfast certificate in the room. Upon passing by the desk, she called us by name and offered us our warm cookies. Over the course of...

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Helpful?
Thank DennisPatrick28
New Jersey
Reviewed 1 week ago

This is a good hotel, in a good location and the front desk help is very friendly. Shuttle service is good. I do not, however, like the breakfast setup. Very very expensive and it is as you are in a very small cafe. No buffet and quite honestley, for business travelers, we prefer a buffet for the greater variety and...

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Helpful?
Thank Paul N
Clarion, Pennsylvania
Reviewed 1 week ago

Very friendly staff who were helpful and accommodating. Clean room on a quiet third floor. Delicious cookies awaiting us on our arrival. Maintenance made sure that the parking lot and sidewalk were salted on an icy morning.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank H5295UKsusanj
Seaford, Delaware
Reviewed 2 weeks ago

Overall a decent stay. Price was okay for the area. Flooring in room had gotten wet at some prior time and was raised and peeling. Unattractive and nasty to walk on. That is why you shouldn't use laminate in commercial properties. Shower was okay but water from sink was scalding hot and water from shower was luke warm at best....

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Helpful?
Thank Raymond A
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Raymond A Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

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Near DoubleTree by Hilton Hotel Buffalo - Amherst

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Road, Amherst, NY 14226 (Formerly Hotel Indigo Buffalo Amherst)
Region: United States > New York > Amherst
Price Range: $128 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travellers.
2 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was great.”
 of 5 bubbles DennisPatrick28, 19 Feb 2017 | Read review
“look before accepting your room... We were in a rush or should not have kept our room.”
 of 5 bubbles RaymondA722, 7 Feb 2017 | Read review
“Stay away from the Lobby if you want quiet”
 of 5 bubbles 163bobt, 5 Dec 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
 of 5 bubbles Nw8517, 26 Oct 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
 of 5 bubbles B1676PFdanr, 17 Oct 2016 | Read review
5 of 5