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4.5
#2 of 44 resorts in Patong
Location
Cleanliness
Service
Value
Rest easy at Phuket Marriott Resort & Spa. Our resort in Phuket, Thailand is located near a beautiful secluded stretch of white sandy Tri-Trang Beach, owning its own house reef that offers guests colorful underwater adventures (snorkeling and diving) without ever leaving the property. It is also home to Phuket's first sanctuary for butterflies, a unique conservation project aimed at increasing the native butterfly population. After a busy day, unwind at one of the three beautifully appointed swimming pools, modern fitness facilities, kids club, Spa & a wide variety of food & beverage.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Phuket Marriott Resort & Spa, Merlin Beach earns high marks for its cleanliness, with many guests commending the pristine condition of the rooms, pools, and beach areas. Nestled in a tranquil location with its own private beach, the resort is a peaceful retreat, albeit slightly removed from the town center.
Staff members receive accolades for their exceptional service, contributing to the resort's vibrant atmosphere, which is further enhanced by live music and cultural events. While some visitors point out the resort prices are on the higher side, the comprehensive amenities, including extensive dining options and excellent snorkeling opportunities, are popular among guests, adding to the perceived value of their stay.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
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We stayed in this hotel for 2 weeks, on b&b basis. There is absolutely nothing to complain about. The room was very clean and spacious, with service every day, clean towels and coffee and tea refilled. Special regards to Kwang. Bath robes, slippers, beach bag and flip flops supplied. Nice toiletries in the bathroom, i think the brand was THANN. We dined at all of the restaurants in the hotel and we could not fault the food at at. The happy hour was a great deal, especially at the Rum Shack as we both like rum. Then continued in the hotel lobby where we received outstanding service from Noi, such a lovely guy! The cocktails we really good too. Breakfast was delicious. This included continental, bacon, eggs etc, plus noodles (ramen style) where you chose all your ingredients and a chef would cook it for you. There were also curries, both thai and indian, also delicious. Lots of fruit and ice cream! Loved it! The kids club was very good too, pizza making being the best as my daughter loves pizza. We didnt have many lunches as found bfast so filing, we only took some fruit for a snack in the afternoon. We did order from the pool bar occasionally and it was lovely too. For dinner we went to the hotel restaurants, to Patong via free shuttle bus (pre booking is needed), Little Tiger restaurant just off the beach or Sea Lay restaurant further up the street. There is a small shop 5mins walk from the hotel where you can get essentials. We were a bit concerned that Patong is not child friendly but i would say it was fine before 8pm. We didn't really stay there much longer. It gets dark very quickly in July, i'd say about 7pm is pitch black. Weather- we had one day of rain and it was our last day. Pool area nice and clean with staff walking around offering a piece of fruit or a cold towel scented with essential oils.
The beach is lovely with little hermit or ghost crabs. The water is clear blue but rough and rocky to start with, not for weak swimmers. Once you pass the rocks, it's brilliant for snorkelling.
At check-in time we were asked to provide with credit card however we do not own one as we don't need to take credit from banks, ever. We have been told that we would have to pay off the daily balance in cash which was fine as we did not charge anything to the room but paid with Debit card or cash. We were also told that a daily direct debit would need to be set up for £90 but we absolutely refused as we would not use that much during the day. I understand that the hotel is looking for a little security but possibly this should have been explicit at the booking time (we booked the hotel with TravelRepublic).
I'd highly recommend the hotel to anyone.Thanks!
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Date of stay: July 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 19 Jan 2020
Dear heff3ll, Thank you for the review! We appreciate all the feedback and positive comments about our rooms, food/beverage options and activities. The chef values the details you mentioned in the review as he's glad to see how the guests enjoyed the food. Thank you again for sharing your experiences with us as we look forward to seeing you again.
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After a long and tiring flight, we arrived at hotel about 6.30am, only to be told that check in time was 3pm, so it was not worth paying extra for a private taxi transfer. Additionally, we were toldif we upgrade we would get room earlier, not convinced, we were told beds and room would be better.as check in time was 3pm, repeated several times. thought about upgrading as it would be a long 8 and a half hour wait in the lobby, but when shown the upgrade was the room that we should have been given in the first place, we declined the offer, it seems tui and hotel have got their room description wrong. I would advise you to take photos of package including room that you will be getting as a record. After waiting for two hours went back to reception to see any progress, being a different member of staff, i explained we were very tired and unwell and needed washing after such a long flight and time difference playing a part, unlike the previous staff, she explained to us the situation and showed a lot more compassion, she showed me the facilities we could use while waiting and would try to get the room as soon as possible and would come tell us when room was ready, which she did. The second disappointment was the small size of the room, being three of us they stuck a extra bed right up to the balcony doors, leaving no space for anything else. The good things about the hotel is that it is very relaxing place to stay, you need to know the times of high/low tide to enjoy the beach, There are three swimming pools all very nice not too crowded, you also have waiter service(drinks charged to room), free refreshing fruit and cool face towels throughout the day, facilities and food was excellent, Most staff was extremely pleasant and helpful. Location was a bit secluded, had one convenience store and a few restaurants up the hill, they were ok. The Hotel did provide a shuttle bus to Patong, free in the morning but charged 200 Bhat per room in late afternoon, free return back. Taxi outside hotel are expensive, they charge same price as hotel, very little room for haggling. If you plan and book from tour and travel shop in Patong it would work out cheaper, especially booking 5 hour tour slot of your chosen points of interest, rather than point to point. Overall the hotel is ideal if you just want to enjoy the sun and chill out, but close enough to Patong(15-20 mins shuttle ride) for food, shopping, massage and tours for a bit of everything.Plan your days out as taxi/tuk tuks can add up.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 1 Apr 2020
Dear TaiCheung, Thank you for sharing your experiences with us on TripAdvisor. We are disappointed to hear many aspects of the stay fell below expectations and sincerely apologize for this. We are thoroughly reviewing your comments and will improve on the points you mentioned in regard to the room upgrade, room description and service. Thank you for sharing the positive aspects of the stay as this encourages the team for their efforts. Once again, we appreciate you choosing us as your holiday destination and will continue to make needed improvements to the service.
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We spent 2 weeks here in the sunshine in early Feb temp 30C + everyday, we had a lovely room overlooking one of the 3 pools that are here, this room had everything you could have wanted, a lovely rain shower, bath, iron & board, universal plug sockets, so no need for adapters of any kind, safe, mini bar, concealed lighting, the list goes on and on. There are 5 restaurants all serving excellent food which include, Italian, Thai, English, and Burgers, etc etc, there is also a coffee bar serving lovely cakes, there are 4 bars, Pool Bar sited in one of the pools with seats in the water, The Rum Shack sited on the beach , Sports Bar, and The Lounge Bar which has live music in the evenings, all restaurants serve drinks with meals. There are plenty of sunbeds & parasols around the pools, they have a policy of no sunbeds allowed to be reserved, anyone doing so will have their belongings removed, and will have to be collected from reception, this is enforced. There is a complimentary shuttle bus service that runs to the town in the mornings and also runs with a supplement of 100 baht per person in the evenings, this has to be booked to ensure a seat on the bus. We had a trip to the Elephant Sanctuary where one feeds, has a mud bath, and shower with the elephants this is an early morning or afternoon trip, and is great fun in the mud bath.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 19 Feb 2020
Dear jontey, Thank you for the review! It's truly encouraging to see this review about us exceeding expectations. We're glad you've chosen to stay with us for two weeks and that you enjoyed every minute of it. Our associates do their best to ensure guests leave with great experiences. Thank you for the kind comments as we hope to see you again.
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Spent 11 days here, our room was lovely, well equiped, clean, overlooking the lagoon pool area. The staff were all friendly and the service good. The food was freshly prepared and for this type of venue the best we have experienced (we have visited Far East, Mexico & the Caribbean). We had the all inclusive option which we would recommend as paying as you go would work out quite expensive. Our only minor critisms would be there are only 4 restaurants (Beach Grill, Italian, Marchant Kitchen & Thai) & the 'all inclusive' option has some silly limitations such as the beer in your mini bar but this would not deter us from visiting again. The pool, garden & beach areas had plenty of sunbeds & shades and there was no problems getting a sunbed with shade even one day early afternoon after a morning trip to Patong. The hotel operate a 'no reserving' policy but this is ignored by most guests and is not enforced. There was nightly entertainment (singers) in the lounge bar which made for a pleasant after dinner drink. Overall a very enjoyable stay.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 11 Feb 2020
Dear MrandMrsICHBI, Thank you for the review! It's great to hear you chose to spend almost two weeks here and we're glad to read about your wonderful experiences. Our associates value your feedback and the encouraging words about our service. As for the restaurant comments, we will review with our team to ensure all guests leave feeling satisfied. Thank you again for choosing us as your holiday destination. We hope to see you again soon.
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Stayed here for a week for our one year anniversary. Upgraded the room upon check-in and we were given a free dinner which we used and ate the greatest seafood platters.
The beach was exclusive and private with plenty of coral. Freedom Beach is minutes away with Maldives like water.
The staff are all warm and welcoming. Always smiling, opening doors and being helpful and kind. The resort is large and was to full capacity at our stay; but because of the setting, many restaurants and quality, it did not feel full or busy. Had a 2 hour body scrub and Thai massage at “The Spa” - it was better than any other we have been to.
The room was newly renovated, super clean, firm king bed, ceiling to floor shower head and subtle ambient lighting complimented by a well sized balcony with views of 1 of the 2 (connected) mega pools and the sea view.
Superb 5-star resort, will definitely recommend to all and will without doubt return.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 26 Jan 2020
Dear moej1995, Thank you for the review! It's great to hear you loved the stay and that we scored a 10/10! It's been a pleasure to serve you and also to read about the fun you had during the stay. Thank you again for visiting as we look forward to your next visit.
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This hotel was a brilliant find for friends and I. The staff were incredibly helpful and polite. They went beyond for each guest and truly made the stay what it was. We were greeted by every staff member from groundsman to management.
The kitchen staff at the Kitchen Merchant were amazing. At the buffet breakfast the food was great with a wide variety. I am celiac and every morning the lead chef would prepare a meal to ensure no contamination. By day 2 staff recounted my coffee order before I would have to order. Great attention to detail.
The venue itself is beautiful. We didn’t have to go or want to go anywhere else to enjoy the holiday. The pools are stunning, gym is filled with new equipment, there is a great games area for table tennis and pool table, kayaks and a SUP were on offer at no extra charge. You could hire snorkels as the reef straight off the beach is full of stunning fish. There’s a spa on site with great rates and also many organised activities to be involved in if you’re interested. I saw from a far kids club activities that looked great. The rooms are beautifully furnished and beds were super comfortable.
Have already planned the next stay.
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kluaymai Tanthawisut, Marketing at Phuket Marriott Resort & Spa, Merlin Beach
Responded 11 Apr 2021
Dear Katiegstravels, Thanks for choosing and sharing your impressions of your stay with us in Phuket Marriott Resort & Spa, Merlin Beach. Reading your review just put a smile on all our faces and we thank you for taking the time to write us with your appreciation. We are very pleased to know that our Brilliant associates were so memorable in their dealings with you! Your feedback will definitely build confidence and morale which we truly appreciate. We are delighted that you had a positive experience with our service, breakfast buffet, spa, and activities in the resort. Thank you so much for your appreciation and do hope we will be able to see you again. Best regards, Kluaymai T. Cluster Marketing Communication Manager
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My wife and I recently stayed here as part of our entry into the Thailand Sandbox program which has now ended. We booked an oceanfront high floor room (We are Gold Elite) we were only given a second floor room overlooking a kiddie playground not the oceanfront we wanted. The front desk representatives New and Molly were outstanding but could not fix the room issue. The room itself was spacious and very well outfitted for our 2 week stay. The bed was extremely comfortable and we had a deep soaking tub and shower with very hot water. We booked the half board package which included breakfast then either lunch or dinner. We used it everyday except for one day out of the 14. The breakfast is the best we have had in Asia, literally it’s buffet style and also you can also order your way omelette, eggs, French toast, pancakes, they have a massive spread from American, Thai, Chinese, etc… anything you could want they have it. The lunch and dinner on the half board is one entree and drink per person anything extra is chargeable. The only downside to the half board is they do not allow you to do in room dining, to get around that I ordered through the front desk and went and picked up to go from the restaurants. They need to include in room dining! The restaurants had specials as one night we had lobster from the Thai pantry, all you can eat seafood from the beach grill, and all you can eat buffet from the beach grill. The private beach at the hotel Merlin Beach is crazy clear blue water, just amazing, the pool at Marriott was nice as well we only used it once. The hotel has a free shuttle into Patong 3 times daily or you can do as we did we found 1 taxi and 1 tuk tuk we trusted and used them for everything. Overall if they could get rid of a few things and change a few things it would be 5 stars but as a Gold Elite Member we did not get any extra special treatment and were treated good but not like at other Marriotts so as it stands you cannot go wrong staying here but they need to up there game just slightly and then they will be 6 stars!!! Special mention goes out to Boom from Thai Pantry she is great.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip:If you get beachfront make sure it’s in the building in front of the bar and to the left on a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for week with 5 adults and 2 children in 3 poolside terrace rooms. The rooms looked to be recently renovated. There is a small issue with the design of the sliding door of vanity area when open preventing the toilet door from being opened when someone is inside but other than that we loved the spaciousness, comfort and design. The pools are spectacular as well as the beach but as many others have noted this is not a swimming beach rather it is reef and the hotel does a fine job of including all types of reef activities to get the most out of it. For us though it is the staff that really sets this property apart. They strike the right balance. We absolutely loved Fern and Fai working in both the Pool bar and the Beach bar, Breakfast was very good but it was better enjoyed at the beach location as we felt that restaurant location was a little dark and could be chaotic at peak times due to the layout. I must say though there was a wonderful girl who was at the egg station that could cook eggs of any type perfectly and I'd recommend seeking her out. Speaking about Food and Beverage I need to comment that the menu has some Issan food (Som Tum, Grilled Pork Neck) but does not offer sticky rice I'd highly suggest that it's added to the menu to compliment these dishes. We ate at all of the outlets and they were all good (the wife really loved the bakery) Housekeeping was brilliant Yaya deserves recognition for the level of service she provided. I'd highly recommend this property for any families.
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Date of stay: April 2021
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kluaymai Tanthawisut, Marketing at Phuket Marriott Resort & Spa, Merlin Beach
Responded 18 Apr 2021
Dear Lr B, Thanks for choosing and sharing your impressions of your stay with us in Phuket Marriott Resort & Spa, Merlin Beach with your family. Reading your review just put a smile on all our faces and we thank you for taking the time to write us with your appreciation. We are very pleased to know that our Brilliant associates were so memorable in their dealings with you! Your feedback will definitely build confidence and morale which we truly appreciate. We are delighted that you had a positive experience and recommended our hotel to others. Thank you so much for your appreciation and do hope we will be able to see you and your family again. Best regards, Kluaymai T. Cluster Marketing Communication Manager
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Myself and 11 family members visited Marriott Merlin beach (first time in Phuket) for my 30th birthday 11th Feb for 9 days and The Marriott did not disappoint!
I travel around the world as a long haul flight attendant and as you can imagine I have stayed in hundreds of hotels over the years and this place is by far one of the nicest hotels I have stayed. The huge pool is Great for kids , my 3 year old also enjoyed the activities for small children; jelly making , baking , tie dye , bracelet making , free ice lollies by the pool! The evening 241 drinks at the rum shak on the beach is fantastic.
If you don’t want to pay big prices for a hotel massage , walk down onto the beach where there are ladies in small huts where it’s cheaper .. There’s a small shop just outside the front of the hotel which is great for cheap drinks & snacks . And turning left out of the hotel and up the hill are some really lovely family run Thai restaurants!
The Staff really make this hotel, they are the friendliest and nicest people I’ve ever met! Every single one stops to say good morning/good evening , they all made a fuss of my daughter and made her feel so special..even the cleaning ladies knew my daughter by name by the end of the holiday . I phoned reception for an extra pillow one evening and it was brought to my room in a matter of minutes.
The only couple criticisms would be that the breakfast could have been a higher standard (omelettes weren’t cooked enough and other food choices were quite repetitive ) .. ..
And there wasn’t much evening entertainment; the few nights that there was, it was fire dancers etc .. Any entertainment was usually about 6pm and finished no later than 7pm . Maybe some music for the children or something abit more lively and family focused in the evenings would have been better. I asked for a karaoke evening and the manager giggled at me haha ! 😆 I think the Marriott is perhaps too posh for that lol . 😂
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varissara Hussachai, Sales at Phuket Marriott Resort & Spa, Merlin Beach
Responded 29 Sept 2020
Thanks for sharing your impressions of your stay with us in Phuket Marriott Resort & Spa, Merlin Beach. Reading your review just put a smile on all our faces and we thank you for taking the time to show your appreciation. We are very pleased to know that our Brilliant hosts were so memorable in their dealings with you! Your feedback will definitely build confidence and morale which we truly appreciate. We are delighted that you had a positive experience with the service, cleanliness and facilities and activities for children in the resort. Thank you so much for your appreciation and do hope we will be able to see you again.
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The staff were very friendly and outstanding throughout the resort. It was my daughter's 14th birthday and they arranged a personalised treat in our room as a surprise and a personalised cake in the restaurant. Bedrooms & bathrooms were spacious and modern (Premiere Pool View) with all amenities you could need. Beach was powdery soft & clean. Sea wonderfully warm - I suggest beach shoes especially at low tide. The reef is a big advantage as you see abundant marine life walking during low tide. We ate at Merchant Kitchen a la carte as well as themed buffet plus the pool bar and Beach Grill, in the Lounge and also at DOCG which was outstanding (we did also eat outside of the hotel within walking distance and in Patong and were never disappointed). The breakfast buffet was enormous - you could not need anything else and after 9 days I was still trying new things from it! The themed buffet Carnival evening on Christmas Eve was fabulous! Swimming pools were always clean and enough loungers & fresh towels to go around. Entertainment schedule with aqua volleyball in the pool etc was great but also plenty else to do table tennis, foot pool, snorkeling, kayaking etc. The teens did a resort diving course & reef dive from the hotel which they loved. The only suggestion is to add bright lighting around the bedroom mirror - keep the ambient lighting in the rest of the room but perhaps brighten up the mirror light at the dressing table area.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKTMB_HKTMLMarcom, Public Relations Manager at Phuket Marriott Resort & Spa, Merlin Beach
Responded 26 Jan 2020
Dear DeneVanR, Thank you for the five-star review! We're delighted to receive this rating and we thank you for the amazing comments about our resort. We enjoyed reading about the great experiences you had during your vacation, especially with the Christmas Carnival and other offerings such as the entertainment, activities and house reef. Thank you again for visiting as we look forward to seeing you again.
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Auckland, New Zealand5 contributions7 helpful votes
My daughter and husband had a connecting room for their two children. They kept requesting a connecting room but couldn't get confirmation until they checked in on arrival.
Wellington, New Zealand192 contributions21 helpful votes
All of them except Starbucks coffee. The meals and drinks choices were excellent. Drinks and finger food at the Rum Shack, the Beach Grill, Merchant Kitchen, Italian place and the Thai Pantry all included, as were drinks and bar food up in the bar by the main foyer. It was superb!!
There are more places to choose from in the Patong area.
PRICE RANGE
AU$315 - AU$571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
merlin beach hotel patong, merlin beach resort phuket, hotel merlin beach, beach merlin resort, beach merlin phuket resort, merlin beach phuket
FORMERLY KNOWN AS
Merlin Beach Resort
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
414
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Is Phuket Marriott Resort & Spa, Merlin Beach accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
