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Sino-Portuguese charms in Phuket High up on the lush tropical hillside overlooking Patong Beach and the sparkling Andaman Sea, the exotic 141-room Fusion Suites Phuket Patong stands out as an oasis of modern Thai culture and chic relaxation. Featuring stunning views and some of the island’s best sunsets, natural and lush surroundings offer a warm complement to the stylish Sino-Portuguese designed resort. Local character and the historic flavor of Phuket Island intertwines with contemporary 5-star facilities to provide you with a magnificent and personal getaway to another world. Fusion Suites Phuket Patong brings to life the exotic charm of Thai culture and hospitality through architecture, food and legendary service. A truly unique and personal journey can be discovered at Fusion Suites.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Fusion Suite Phuket Patong Hillside stays with a view of Patong Forest The accommodations are designed with a mix of Chino-Portuguese. Beautifully decorated and perfectly presented.
The accommodation is a Premium deluxe room. Spacious rooms with a living corner and balcony. The mountain view rooms come with bathtubs. and the unique bathrobes.
In terms of dining room, Kathu Mining Co. Breakfast buffet with Thai cuisine And International Or who loves a view of the jungle? When the sun sets, it’s possible to check it up. Breeze Rooftop bar Drink Ordered Ready to soak up the sunset Amenities here
There''s a pool for both kids and adults. Kid club & spa gym Plus, the accommodation offers a shuttle bus to Shopping malls and jungle beaches, too. It''s a hilltop stay with sea and mountain views. There''s a rooftop that can see the sunset. Clearly and well-equipped.
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Date of stay: November 2024
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a family of 4 and we stayed 5nights and 6days in the family room @ Mai House. I would like to thank all the staff for their genuine and friendly service.
The buffet breakfast could do with some more varieties, but it was good. Our room was always clean when we requested and the king bed was so comfortable and was so happy with bunk bed that was places next to us.
They offer shuttle bus that would drop and pick up at either the Big C or Patong Beach- you definitely need to book.... this was so convenient for us, as there was no other restaurants other than the hotel and nowhere to walk to. Hotel or yourself can organise a tuk tuk or a taxi (would recommend to shop around with price!).
The wifi could be better. We loved hanging at the pool, not so crowded. Wished the closing time could be extended. We enjoyed 'happy hour'. Wished the staff makes the cocktail the same- I could either get a really nice one or a really strong one! Food and room service was great, pricey but can also look at other options.
MAI HOUSE was just beautiful, quiet, tack away from busy Patong City, yet modern. We hope one day soon we will be back!!
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Date of stay: February 2023
Value
Location
Service
Room Tip:Shop around for prices- tours, taxi and restaurants
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaiHouse PatongHill, Guest Services / Front Office at Fusion Suites Phuket Patong
Responded 28 Feb 2023
It’s a pleasure for us to note your generous compliments of the services and facilities of our hotel, thank you. Positive feedback is always a strong motivation for our team to continuously provide a high level of service to our guests. Every bit of good news helps support our team. We once again thank you and look forward to seeing you soon at Mai House Patong Hill!
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I was very happy with our experience at this hotel. The facilities were lovely and the staff was amazing. The staff were very helpful and were always available when we had questions or problems. My only negative comment would be the cleaning of the floors, bathtub, and counters in the rooms were not the best. The cleaning was okay, but it could be improved. I really enjoyed our package that we booked and the prices can't be beat. It was nice to stay in a hotel away from the hustle and bustle of Patong beach, but still be close enough to take a free ten minute shuttle every day. Would definitely recommend staying here and I'm looking forward to my next stay with Fusion Suites.
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Date of stay: May 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fusion Suites Phuket Patong, General Manager at Fusion Suites Phuket Patong
Responded 8 May 2024
Dear kristenmL1363ID, We sincerely appreciate your positive feedback and are thrilled to hear that you had a great experience at our hotel. It is wonderful to know that you enjoyed our facilities and found our staff to be amazing and helpful throughout your stay. We deeply value your feedback and will certainly work on improving the cleanliness standards in our rooms to ensure an even more pleasant stay for our guests. We are delighted that you found value in the package you booked and appreciated our competitive prices. Our location away from the hustle and bustle of Patong Beach, conveniently close with our complimentary shuttle service, is indeed one of our key offerings, and we are pleased that it added to your overall enjoyment. Thank you immensely for recommending Fusion Suites Phuket Patong. We eagerly await the opportunity to welcome you back for another delightful stay soon. Best regards, Krittamon Buasri General Manager
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Nice hotel, with the worst service. On any solution to the issue you will simply be sent far away and just say "sorry" nicely. You can have your room cleaned at 5:00 p.m., when you're tired coming back from the beach and want to relax. The question is, why would you be told that one employee, just one on the whole wing? First of all, he prepares rooms for new guests. I mean, simply put, we don't have any employees, we need to move in new rooms to get paid, so first of all, we're gonna make new rooms, and you live as you want in a dirty room, maybe come and clean tonight. Is that 5 stars??? In Egypt, three stars try to solve the problem if something happens. And here's a sorry, the money has already paid, so go for a walk))
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here with my girlfriend for 3 nights and my parents also stayed for 5 nights. We both booked pool access rooms and requested for rooms next to each other to enjoy the use of the pool and the hotel did provide this for us, which was good of them.
Unfortunately the pool access rooms have a 0.8m deep pool which barely goes above your waist, gets hardly any sun at all and is full of bugs and leaves so you can’t use it anyway. The pool wasn’t cleaned once even after we complained about it. We did get offered another room, but there was only 1 available so this would have been pointless anyway.
The sun loungers for the pool access rooms were also in a poor place and you had to walk through the pool with all your beach bag and past everyone else’s room to get there. Once you were there it smelt of sewage, however, there were notices up around the hotel to mention they were doing maintenance so maybe this was just bad timing for us.
Also I’d check beforehand that your breakfast is definitely included before you eat, as we were told by reception 3 times that it was only for us to be given a 900baht bill at the end of your stay. The manager did knock this bill off after we complained twice about the miscommunication.
Other than that the room was nice and clean inside and the staff were polite and friendly. The complimentary bus was also very convenient . The hotel is okay, just don’t waste money on pool access room which you can’t use anyway.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Dont waste money on pool access room which is 0.8m deep and gets barely any sun.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fusion Suites Phuket Patong, General Manager at Fusion Suites Phuket Patong
Responded 31 Jan 2024
Dear jamiek462, Thank you for staying with us and for bringing your concerns to our attention. We sincerely apologize for the disappointments you encountered during your stay. We understand how important it is to provide a comfortable and well-maintained environment for our guests, and we apologize for falling short in this regard. We have carried on our maintenance program intensively and we shall ensure the points brought up by you being rectified. We apologize once again for this unfortunate experience. We hope that this incident won’t stop you in coming back to our country and enjoy the uniqueness of our food, culture, and beautiful destinations. We look forward to welcoming you back to Fusion Suites Phuket Patong soon! Best regards, Krittamon Buasri General Manager
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Nice open plan hotel, with a nice breakfast I liked the fact they offered a shuttle service to Patong beach and mall- Nice touch. The staff were friendly and the size of room was great.
The cleaning of the rooms was non existent, we had to call literally every day to ask them for tea, coffee, sugars. We brought drinks to the room, they never cleaned them away. They have let down the star for the hotel other disappointing issue was the smell on the ground floors, uts been mentioned in reviews and they have done nothing about it and the fact the rooms weren't sound proof, you could hear everything and on some night guests coming in screaming between 2am and 4am- unacceptable, where was the security, no where just at the gate seeing traffic in and out
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Date of stay: November 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fusion Suites Phuket Patong, General Manager at Fusion Suites Phuket Patong
Responded 5 Dec 2024
Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your recent stay. We’re pleased to hear that you enjoyed our open-plan design, breakfast offerings, and the shuttle service to Patong Beach and the mall. It's also great to know that our staff made a positive impression on you and that you found your room size satisfactory. However, we sincerely apologize for the issues you encountered regarding room cleaning and the overall cleanliness of the hotel. This is not the standard we aim to uphold, and your comments will be addressed with our housekeeping team to ensure improvements are made. We also appreciate your feedback about the noise levels and the smell on the ground floors. We understand how important a peaceful environment is for our guests, and we are actively working to resolve these concerns. Your insights are invaluable to us, and we are committed to making the necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Best regards, Supranee Kaewkittiwat General Manager
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Property is good, staff is polite and helpful, although breakfast was not impressive but manageable.
We were travelling with a 13 year old. Although the booking form does not even ask about the age of the child, there were extra charges listed for an extra bed. Considering we were booking directly from a 5 star property, we were assured about the price and booking conditions. However there was a surprise waiting, post checkin. Staff appeared at the door to put an extra bed, which we politely denied. Later we got a call from reception of an additional charge of 1400 THB/day for the child with a total of THB 5600 for 4 days. That was a bummer! Although I had driven from Holiday Inn Krabi with no hidden charges but had I not checked in or paid in full, I would have happily returned back to Krabi.
Duty manager was not polite and not cooperative. She clearly denied the booking terms and conditions listed and mentioned it was another department and conditions are not yet updated. That means the hotel can change the policy at free will? Firstly I was asked to pay 1400 then 1000. Then it was like 700 take it or leave it and finally settled for 500. Honestly it was like negotiating with a roadside vendor. Since I was in a foreign country, I decided not to push further and surrendered to pay an additional 2000 THB. This was definitely not an experience I was looking for !
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Date of stay: March 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaiHouse PatongHill, Guest Services / Front Office at Fusion Suites Phuket Patong
Responded 27 Mar 2023
Thank you very much for the review of your recent stay at our hotel. Your constructive feedback is extremely valuable for us as we strive to improve with every guest's comment. Please be assured that your comments were taken to heart, and we have looked into the situation closely. Corrective actions have been taken to ensure we improve and provide the best service and environment possible. We thank you again and wish you a wonderful day.
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Formerly Mai House (you have to tell the taxi that name) is a breezy location on top of the hill heading to Patong Beach. It is a refuge from the chaos however I gave it 3 stars for a few reasons. They do have a shuttle but it is every 2 hours and stops at 8. One more run at 10 would be perfect. The pool area is tiny and there are not enough chairs. There are also a TON of kids when we were there. I don't get that. It's not really the resort for them and with the small pool area they are literally in your face. The upper deck to view the sunset is huge and completely under utilized. It needs a little love to make it more appealing. I found drinks and food on the expensive side which may explain the families packing container full of food at breakfast 😳 Staff is lovely. Rooms are very clean and comfortable. If you are ok with the accessibility then it's wonderful!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Traffic is intense. Access from the road by vehicle only, no walking. Get an upper floor room as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fusion Suites Phuket Patong, General Manager at Fusion Suites Phuket Patong
Responded 31 Jan 2024
Dear Lan 210, Thank you very much for your review of your recent stay at our hotel. Your constructive feedback is extremely valuable to us as we strive to improve with each and every guest comment. Our main priority to offer the best service, and a comfortable atmosphere at a good value for each and every guest. I greatly appreciate your comments about our shuttle bus service and food and beverage price which will be taken into consideration. We look forward to welcoming you back to Fusion Suites Phuket Patong soon! Best regards, Krittamon Buasri General Manager
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I am staying at this hotel. This is our third stay, but we are a little disappointed with the room cleaning service. We leave our room every day around 9:30 am and return from the beach between 4 pm and 5 pm, only to find that it has still not been made. We must then hurry to take a shower in order to free the room, otherwise it will simply not be cleaned. We are obliged to complain systematically so that the necessary action can be taken. It's a shame, because everything else is on top.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just spent a week at Mai House and what an amazing hotel. Facilities were excellent, free shuttle bus 5 times a day to Patong beach, free mini bar in the rooms (soft drinks) great breakfast, pool and the staff are so friendly. The kids club is a nice touch, it is unmanned but a great space with a small play ground. Patong beach is less than 10 minutes away by tuk tuk, you can hire bikes from the hotel which are very competitive at 400thb a day. I used the spa at the hotel which was excellent, I had a two hour treatment which was just divine. This is a great hotel for families, couples or lone travelers and gives a peaceful haven from the hustle and bustle of Patong beach. You should be aware that the hotel is located on a busy road if the noise of traffic bothers you ask to be located away from the road.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaiHouse PatongHill, Guest Services / Front Office at Fusion Suites Phuket Patong
Responded 11 Feb 2023
It’s a pleasure for us to note your generous compliments of the services and facilities of our hotel, thank you. Positive feedback is always a strong motivation for our team to continuously provide a high level of service to our guests. Every bit of good news helps support our team. We once again thank you and look forward to seeing you soon at Mai House Patong Hill!
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Penang Island, Malaysia30 contributions23 helpful votes
I found the answer myself when we stayed close by in April 2024.
Absolutely NO WAY!!!!!!
Fast, steep, busy road. No walking and on a sort of 'duel carriage way'
Do not even think about it
Coolum Beach, Australia152 contributions71 helpful votes
It doesn't hurt to carry one with you but the hotel is very accommodating. Rooms are great and food is excellent. Make sure you book shuttle bus into town with reception as it books out quickly. Have a good time
There are more places to choose from in the Patong area.
PRICE RANGE
AU$107 - AU$259 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
MAI HOUSE Patong Hill
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
141
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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