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Centara Hotel Hat Yai

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Centara Hotel Hat Yai
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777 Reviews from our TripAdvisor Community

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Showing 622: English reviews
Shah Alam Selangor
Reviewed 19 September 2014

Staying at this hotel on 10th September 2014 and this is the 2nd time I stay this hotel , But the 1st time many years ago is under Novotel group , Since Centara group taking over the room has been renovated , so everything is new and fresh . The great part is this hotel is in the heart of...

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Helpful?
2Thank RR1231
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest RR1231, Thank you very much for your review with constructive recommendations. I'm glad to learn that you noticed our renovations and upgrading made. With regards to your recommendations : The key card system to screen outsider is planed for 2015 budget to have this security system installed. Our Architect is working for the design to prevent water spreading...

Reviewed 18 September 2014 via mobile

Floor is leaking with air conditioner water dripping from the ceiling. The waiter barring my father from entering breakfast buffet at Saneha restaurant. The price for deluxe room not worthy because the room is exactly same with standard room which is lower price. Renovation in the deluxe room not up to date.

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Helpful?
Thank Tehtehteh
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Tehtehteh, Greeting from Hat Yai, Thank you for your recent stay and for sharing your review. I must apologise if our Restaurant waiter may approached your father with improper manner. Having addressed this seriously with our Restaurant manager for proper training on how to interact with our guest politely and careful. Further ,Housekeeping and Engineer Team are instructed...

Malaysia
Reviewed 14 September 2014

Staying 2 night with this hotel , most of the shopping complex just within walking distance , nearby a lot of eatery from road side stall to cozy restaurant just near by. where ever you would like to go out of town just wave your hand the 'Tuk Tuk' will appear in front of you. all the hotel staff welcome...

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Helpful?
Thank Calvin C
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Calvin C, Thank you for sharing your review highlighting about the advantage of Hotel location that offers every conveniences. Your compliments on hotel staffs is highly appreciated and is encouraging us to keep it up as to serve you even better on your future visits. We look forward to having you back at Centara Hotel Hat Yai soon....

singapore
Reviewed 10 September 2014

We stayed in the 'Small Apartment' for two nights. As we arrived about 4 hours before the official check-in time, we were grateful to the receptionist for allowing us to check-in early. I do not take this for granted nor do I demand it, since hotels have the discretion to allow early check-in, but I believe the room was available...

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Helpful?
Thank A6-EDZ
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest A6-EDZ, Greeting from Hat Yai. It is pleasure reading your review. Thank you very much for highlighting Apartment unit and described about its featured. It is all about! Your suggestion about the cleanliness of the Apartment and the Gym equipment is well noted and having addressed this seriously with concerned staffs for improvements.   Yes, we are more...

Kuala Lumpur, Malaysia
Reviewed 5 September 2014

Right in the middle of the city. easy access for food. stayed in the deluxe room. the room is not that big, but very convenient as the toilet has a water hose which is very important to me and to all muslims, i think. staff are friendly and helpful. check in and check out process doesn't take long. breakfast is...

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Helpful?
Thank ZulaikhaJu
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest ZulaikhaJu, Thank you very much for staying with us and for sharing your review via Tripadvisor. The hotel location is a big advantage as you and many reviewers are mentioned. Thank you for highlighting about our Deluxe room which is to your expectation. Your feedbacks about helpful and friendly staffs and your intention on recommending us as a...

Reviewed 2 September 2014

service was good and efficient. they even come up to my room without me calling to repair the curtain railing. hotel location is very strategic. Wi-fi speed was also quite fast. however we did not try the breakfast as none of us could wake up early.

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Helpful?
Thank Hasina K
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Hasina K,  Thank you for sharing experience of your recent stay. I understand that overall was to your satisfaction. Your compliments about good and efficient service will definitely encourage us to keep it up and to serve you better on your future visit. Please don't miss our fabulous and delicious breakfast next time! Warm regards, Opas Damrongkul General...

Kuala Lumpur
Reviewed 2 September 2014

Centrally located in the heart of Hatyai where access to food , massage parlors ets are within walking distance. Lee Plaza Garden hotel and shopping mall is located directly opposite the hotel. This is my 3rd stay and the hotel is very much well maintained. Stayed in their premium deluxe room this time. Their Standard/ Superior Room is dated and...

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2Thank TYYL
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest TYYL, Greeting from Hat Yai,  Thank you for sharing your review through Tripadvisor. I'm delighted to learn that you liked our Premium Deluxe and its privilege offered. Meanwhile, other room types are offering different purposes for guest to choose from. We are doing "room preventive maintenance" through out the year as to maintain a room at its best...

Angus, United Kingdom
Reviewed 1 September 2014

Location is central. Business trip so adequate. Go for a suite for all the difference in price. Stay away from the lift shaft rooms or you'll never sleep! Staff are great. Bar is competitively priced and live bands are amazing! Try the all you can eat breakfast however go around 10am and call it brunch! Out of this world, try...

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Thank McGregorF
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest McGregorF, Thank you for staying with us and for sharing your feedbacks via Tripadvisor. An Executive Suite is the top room category of the Hotel, so offer luxury and every comforts! Your comment about the disturbance noise from the shaft room is well noted and will seek ways for prevention. Very glad to hear that you loved our...

Singapore, Singapore
Reviewed 26 August 2014

Hotel is located in a convenient spot of Hatyai city. With malls and shopping streets nearby. Hotel facilities are excellent. Stayed in the Small studio apartment comes with free wifi (limited to 3 devices). However just a slight disappointment with the airport pick up arrangement. Upon arrival at Hatyai airport, none of the staffs were holding a board with our...

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Thank J_LOW15
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest J_LOW15, Thank you for sharing experience of your recent stay via Tripadvisor . I apologise for an inconvenience caused regarding an Airport pick up. Not to excuse, but this is unusual situation due to the heavily traffic that cause delayed of Car arrangements. Having addressed this issue seriously with our Front office Team to be more proactive as...

Jakarta
Reviewed 25 August 2014

A job well done by the new mgt. They still live up to their excellence and I enjoyed the atay like before. I like the friendliness,cleanliness even when outside was drenched,helpfullness,absolutely a place i would always return to everytime in hatyai

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Helpful?
Thank Jhsan
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Jhan, Greeting from Hat Yai, Thank you for your recent stay at the Centara Hotel Hat Yai and for sharing your satisfactory experience through Tripadvisor. Your feedbacks is absolutely encourage us to maintain high standard and to lift it up as to serve you better on your future visit. I'm glad to hear that you keen to stay...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The hotel with 248 rooms, apartments and freshly renovated suites, situated in the centre of bustling Hat Yai, the commercial and shopping hub of Southern Thailand. An 20-storey building (1st to 5th floors comprise Hat Yai's branch of Central Department Store). Only 20 minutes from the airport and accessible by airplane, bus or train from Bangkok. ... more   less 

Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Price Range: $50 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Centara Hotel Hat Yai staff and other travellers.
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Questions? Get answers from Centara Hotel Hat Yai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are ok”
pieterd594, 16 Apr 2017 | Read review
“Ask for a room above level 7 for a good view.”
seowksseng101, 3 Apr 2017 | Read review
“We love the Premium Deluxe room category”
Tsup, 13 Feb 2017 | Read review
“Pay the extra money and go for a Deluxe room.”
donnaw268, 5 Feb 2017 | Read review
“Rooms near lift landing are noisy.. doors are loud..superior rooms are from 7 to 9 floors..suggest deluxe room from 10 floor upwards .”
hankc888, 15 Jan 2017 | Read review
5 of 5