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The Haven Khao Lak

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61/4 Moo 3 Khuk Khak Beach, Khuk Khak, Takuapa, Phang Nga, Khao Lak 82220 Thailand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (2477)
360
Panoramas (33)
Pool & Beach (594)
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A note from The Haven Khao Lak
Updated 03/06/20

About

#25 of 76 hotels in Khao Lak
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The Haven Khao Lak is the redefining Luxury resort in Khao Lak which is combined of the contemporary design of the hotel set amongst the exotic background is enchanting, and as close to nature as you can get whilst still experiencing luxury travel at its best. You are surrounded by water wherever you look as we have the ocean on our doorstep, a tropical lagoon, and an impressive 5,000sqm salt water swimming pool that extends the length of the resort. The beach fronting The Haven stretches for 380 meters and is ideal for swimming and taking long romantic walks at sunset.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Free shuttle or taxi services
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Thai
1670Reviews274Q+A100Room tips
Traveller rating
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Popular mentions
Pimpisut S wrote a review Apr 2021
Trang, Thailand1 contribution
Bad foods (Breakfast and dinner), bad service and terrible experience. We're not happy when we stayed here. Never ever get back there anymore อาหารแย่มากค่ะ ทั้งดินเนอร์ ทั้งอาหารเช้า ไม่อร่อยเลย ไข่โอเวอร์คุก เบคอนทิ้งนานจนเหนียว มีของบูดในไลน์บัฟเฟต์ ส่วนดินเนอร์ข้าวสวยทั้งเปียกทั้งแฉะทั้งเหนียว นี่มันระดับโรงแรมนะคะทำไมหุงข้าวแบบนี้ ต้มยำกุ้งก็ไม่ผ่าน รสชาติเบามากแถมมีแต่ความเปรี้ยว ไม่มีความกลมกล่อมเลย พัก2ห้อง แจ้งล่วงหน้าย้ำหลายรอบว่าขอห้องติดกัน แอดมินโอเค แต่ปรากฎไม่ได้ห้องติดกัน โดยที่ไม่ได้แจ้งรายละเอียดกลับมาว่าเพราะอะไร ต้องโทรกลับไปถามเองว่าเกิดอะไรขึ้น แจ้งขอเช็คเอาท์เลทตั้งแต่วันเช็คอิน ได้ห้องเดียวเราโอเคไม่มีปัญหาแต่ปัญหาอยู่ตรงเราได้ยินหมายเลขห้องนี้ตรงกันกับเพื่อนคนอื่นๆ แต่ปรากฎว่าห้องที่เช็คเอาท์เลทได้เป็นอีกห้องหนึ่ง ทำให้ย้ายของไปมากันวุ่นวายมาก แจ้งฟร้อนท์ไปว่าทุกคนได้ยินห้องนี้จริงๆ แต่เค้ายืนยันว่าเค้าบอกเลขห้องถูกแล้ว ไม่รู้ว่าใครถูกหรือผิดกันแน่ ถึงมาฟรีก็ไม่เอาแล้วค่ะโรงแรมนี้ เข็ด ประสบการณ์ไม่ดีเลยสักอย่าง
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Date of stay: April 2021Trip type: Travelled with friends
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Response from The Haven Khao Lak Khaolak, Guest Services / Front Office at The Haven Khao Lak
Responded 11 May 2021
เรียนคุณ pimpisutssssssssss ขอบคุณสำหรับการเข้าพักที่โรงแรมเดอะเฮเว่นเขาหลัก จากรีวิวที่คุณของคุณลูกค้าทางโรงแรมขออนุญาติชี้แจงดังนี้ 1. ห้องพักไม่ได้ติดกันเนื่องจากห้องพักที่คุณลูกค้าขอมาเป็นเตียงเดี่ยว (เตียงแยก) 2 ห้อง แต่ห้องพักของทางโรงแรมจะมีห้องคั่นกลางด้วยห้องที่เป็นเตียงคู่ (เตียงใหญ่) อีกอย่างช่วงที่ลูกค้าเข้าพักเป็นวันหยุดยาวช่วงสงกรานต์ การจัดห้องเลยต้องขึ้นอยู่กับห้องว่าง ณ วันเข้าพัก อย่างไรก็ตามทางโรงแรมได้พยายามจัดให้ห้ลูกค้าอยู่ตึกเดียวกันทั้ง 2 ห้องและห่างกันเพียง 1 ห้องเพราะอย่างมีห้องคั่นกลางเป็นตียงคู่ เรื่องการขอเลทเช็คเอ้าท์และการแจ้งเบอร์ห้องที่ได้เลทเช็คเอ้าท์ผิดพลาดจนเกิดความไม่สะดวกสบาย ทางโรงแรมขอภัย ณ ที่นี้ด้วยครับ 2. เรื่องอาหารตามที่ลูกค้ากล่าวถึง ทางโรงแรมไม่ได้รับการแจ้งจากลูกค้าท่านอื่นเลยในระหว่างช่วงที่ลูกค้าเข้าพัก อีกทั้งโรงแรมมีมาตราการในการรักษาคุณภาพและความสะอาด โดยให้มีพนักงานเดินตรวจเช็คอาหารตลอดเวลา ส่วนเรื่องรสชาติ ทางโรงแรมขออภัยที่รสชาติไม่ถูกปากลูกค้า เพราะทางโรงแรมมีการปรุงอาหารให้เป็นรสชาติกลางๆ แต่ถ้าลูกค้าต้องการที่จัดจ้าน สามารถแจ้งพนักงานบริการเพื่อที่จะให้ทางครัวปรุงรสชาติตามที่ลูกค้าต้องการ งการ สุดท้ายทางโรงแรมขอขอบคุณสำหรับความคิดเห็นและต้องขออภัยในความไม่สะดวกสบายในการเข้าพักครั้งนี้ด้วยครับ ณัฐพล นุ้ยเมือง Room Division Manager
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Valaichaya S wrote a review Dec 2020
5 contributions
+1
Not 4.5 stars hotel, it should be only 3 stars Hotel . Pictures in the website are not the same with the real conditions in the hotel. I booked 3 types of room . Villa is old and dirty (have spider in the room , the room cannot lock). Pool access (ac is broken) . The normal room is super dirty ( a lot of cigarettes at balcony , the trash in the bathroom didn’t cleaned when we arrive in the room, key card cannot access to the room) . The reception is impolite. We pay a lot of money to this trip. No one for this hotel.
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Date of stay: December 2020Trip type: Travelled with family
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Response from The Haven Khao Lak Khaolak, Guest Services / Front Office at The Haven Khao Lak
Responded 11 May 2021
Dear valaichayas2020, Thank you for choosing The Haven Khao Lak for your holiday destination. We are regret to hear that your experience stayed here wasn't meet your expectation and through all issues that happened during stayed with us. Our goals are providing warm welcome experience guest's love. Eventually all those issues were fixed but you missed mention on the review. On behalf of the team, I would like to take this opportunity to apologize for the unpleasant experience you and your family were encountered. I personally will delivery your feedback to share with department concern to prevent those issues would not happen to future guest. Once again, thank you for your value feedback. Regards, James Nuimuang Room Division Manager
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Diegabis wrote a review Nov 2020
Phuket, Thailand15 contributions11 helpful votes
We stayed in this hotel for 3 nights and booked through the "Covid-19 government promotion" exclusive for thai people, which included a daily discount of 600B for dinner. The resort is located in a beautiful natural environment, with a private access to the beach and it is surrounded by the longest swimming pool ever seen in my life. It is 1.60m deep and well maintained. The lobby and the breakfast area are cozy and well decorated. The room is spacious, has a very comfortable king size bed and also a small living area with sofa and armchair. The bathroom is small but fully accessoried like in a proper 5 stars hotel, the washbasin is large and the shower area also much appreciated. A small negative point about the roof lights which are a bit weak, especially in the bathroom. The spa looks amazing and the massage room has really comfortable beds and therapists are professional. We enjoyed also the available restaurant "le vongole" were we ate a delicious lobster and seafood, but also burger was gnummy. Another fantastic thing about this place is that you can join many daily and activities and it's for free! Starting from the morning yoga or stretching, bycicle rental, kayak, and aqua gym sessions. There is also a big gym for those who wish to keep their physical form. We will never forget this amazing experience and we will definitely book at this place again in the future
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Date of stay: November 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from The Haven Khao Lak Khaolak, แผนกบริการทั่วไป / บริการส่วนหน้า at The Haven Khao Lak
Responded 22 Apr 2021
Dear disgabis86, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Regards, James Nuimuang Room Division Manager
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ThailandExpat2015 wrote a review Nov 2020
Chiang Rai, Thailand116 contributions56 helpful votes
We stayed at the hotel during the Covid-19 Thailand lock-down period, so the Khao Lak area was quiet. The hotel itself is quite nice, and the check-in staff very helpful in explaining the facilities, etc. We booked an Oceanfront Jacuzzi Villa, which was beautiful and spacious inside. Outside, we had a jacuzzi, bordered the huge 400 meter long pool, and had an ocean view. It could have been more beautiful. The service was good as was the food. We liked relaxing by walking 2 steps out of our villa and entering the huge pool, where we could swim 300 meters or so to the restaurant and pool bar. (Seats were in the pool.) Nice and quiet too. Definitely worth a return stay.
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: You must stay at an Oceanview Jacuzzi Villa - a great experience
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1 Helpful vote
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Response from The Haven Khao Lak Khaolak, แผนกบริการทั่วไป / บริการส่วนหน้า at The Haven Khao Lak
Responded 22 Apr 2021
Dear thailandexpat2015, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Regards, James Nuimuang Room Division Manager
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petine_lyn wrote a review Sep 2020
Phuket, Thailand16 contributions8 helpful votes
Good service and Nice staff !!!! And we dinner in the hotel Supervisor in restaurant very kindly and she always good service for us about the food we enjoy too much (Moo hong) I will go back again soon because 1 night really not enough !!!!
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Date of stay: September 2020Trip type: Travelled with friends
2 Helpful votes
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Response from The Haven Khao Lak Khaolak, Guest Services / Front Office at The Haven Khao Lak
Responded 14 Oct 2020
Dear petine_lyn, Thank you for taking your time to share your experience during stay at the Haven Khao lak. We are delighted to know you have enjoyed hotel's facilities. We are very pleased to welcome you back again soon. Regards, James Nuimuang Room Division Manager
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PRICE RANGE
USD 71 - USD 250 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhang Nga ProvinceKhao Lak
NUMBER OF ROOMS
110
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Frequently Asked Questions about The Haven Khao Lak
Which popular attractions are close to The Haven Khao Lak?
Nearby attractions include A Cut Above Tailor (0.9 km).
What are some of the property amenities at The Haven Khao Lak?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Haven Khao Lak?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Haven Khao Lak?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Haven Khao Lak?
Yes, free parking is available to guests.
What are some restaurants close to The Haven Khao Lak?
Conveniently located restaurants include Lay Restaurant, Peter Bar & Restaurant, and Nong Prew.
Are there opportunities to exercise at The Haven Khao Lak?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Haven Khao Lak have an airport shuttle?
Yes, The Haven Khao Lak offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Haven Khao Lak?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Haven Khao Lak?
The staff speaks multiple languages, including English and Thai.
Does The Haven Khao Lak have any great views?
Yes, guests often enjoy the ocean view available here.