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Lake Duluti Serena Hotel

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Lake Duluti Serena Hotel
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397 Reviews from our TripAdvisor Community

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Showing 360: English reviews
London, United Kingdom
Reviewed 18 January 2017

this was the first hotel we stayed at when we arrived in Tanzania. the rooms were beautiful and we were treated so well by the staff. the rooms are laid out in a semi circle. the view was over the lake. we were not overlooked. it was private and very comfortable. we went bed and breakfast, so we paid for...

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Helpful?
Thank angela h
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to sincerely thank you for your valuable time taken in giving us feedback. This goes into motivating us and giving us a good measure of our performance in our pursuit of offering the best in all we do. We have taken note of the dinner experience and investigations will be done with the sole objective of...

Reviewed 1 January 2017 via mobile

My family of 6 spent 4 nights at the lodge between the 26th and 30th and we enjoyed ourselves. The meals were great and prices very affordable, one of the staff Jane went out of her way to plan a trip to ngorongoro crater at the last minute and we got very good care from the tour guide/driver Nickson on...

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Helpful?
Thank Doki M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are grateful for your recent stay with us and thank you also for your review of us. We assure you that we shall do all our best to maintain and make it even better. I look forward to welcome you back in case you happen to come back to Arusha - Tanzania in the near future. Yours sincerely, Gerald...

London, United Kingdom
Reviewed 27 December 2016 via mobile

Like many others we stayed here for one night before going on safari. An old coffee plantation with beautiful grounds and views. Good standard clean and pretty rooms with all amenities provided. Food is also of good standard and very reasonably priced. Staff very welcoming an enjoyable place to stay for a night, much more than this could be a...

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2Thank Laura S
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are grateful for your stay with us during your visit to Arusha - Tanzania. We thank you for your review of us and promise that we shall endeavor to make it even better. we look forward to welcome you or your friends if you come back to Arusha. Yours sincerely, Gerald Macharia.

Vancouver, Canada
Reviewed 22 December 2016

The main lodge and the grounds are beautiful, and wonderfully landscaped. We stayed at one of the cottages which was modern and comfortable. We enjoyed sitting in the bar area by an open window, and also enjoyed dinner in the spacious restaurant. We ordered dinner from a set menu and the food was very good. We stayed at many Serena...

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1Thank KM2013_05
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are grateful and thank you for your stay with us during your recent Tanzania- East Africa visit. We have noted your positive comments that go a long way in motivating us and we promise to keep the standards if not make them better. Once again thank you and wish you a merry christmas and a very prosperous new year....

Calgary, Canada
Reviewed 1 December 2016

What a great way to begin our Tanzanian safari adventure! Our cottage was quaint and comfortable, the main dining room was large and gracious, and monkeys wrestled on the lawn just beyond the doors. But it was the staff--engaging, accommodating, eager to please--who really made us feel welcome and at home. They even got us up dancing one evening when...

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Helpful?
Thank LionHeart53
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take the opportunity to thank you for your stay with us during your november safari in Tanzania. We value that feedback because it gives a true measure of our service and products rating. We promise to keep the standards if not make them even better in future. Wishing you a merry christmas and a very prosperous New year. Yours...

Arusha Region, Tanzania
Reviewed 1 December 2016

Serena Hotel offers one of the best buffets on a Sunday. I love going there to enjoy the awesome views and buffet which is available on Sunday afternoons. It's a great way to spend time with the family and enjoy good food at a very reasonable price. The staff are always friendly and provide excellent service. I have been there...

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Helpful?
Thank Yvonne C
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

This is to thank you for being our regular Sunday Buffet customers and for your feedback on this site. We promise that we shall keep the standards if not make them better. Wishing you a merry christmas and a very prosperous happy New year. Yours sincerely, Gerald Macharia +255787444015

Columbus, Ohio
Reviewed 21 November 2016

We stayed here the first night in Tanzania and in a day room on our way out. This was a great place for relaxing and enjoying some down time. Food at breakfast was very good. Service was great - they make you feel welcome!

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Helpful?
Thank BuckeyeMJ
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

This is to sincerely thank you for your valuable feedback and more so for having stayed with us during your East Africa- Tanzania visit. We have taken note of your feedback and promise that we shall endeavor to keep the standard if not make them better. Wishing you a merry christmas and a wonderful New year. Yours sincerely, Gerald Macharia....

Newton, Massachusetts
Reviewed 12 November 2016

Great lodging surrounded by beautiful pristine grounds abutting Lake Duluti. Great friendly welcoming and very helpful staff. Super clean grounds and lobby. Perfect place for a wedding, and we witnessed one!

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Thank TRAVELFREAKONE
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank for your stay and time in giving your valuable feedback on this site. The feedback goes a long way in giving us a true measure of our performance. Wishing you a merry christmas and a wonderful New year. Yours sincerely, Gerald macharia +255787444015

Hadera, Israel
Reviewed 31 October 2016

The facility is very nice and the rooms are well equipped. There is a lot of area inside the grounds of the hotel to walk around and enjoy the view. The security at the entrance was a bit scary as they checked under our car with a mirror.

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Thank YaEp
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback very much appreciated. On under car security check it is not that we have had any threat it is a measure of alertness at all times and ensuring nothing is left to chance security wise. I look forward to you or your friends staying with us in future if you come to Arusha - Tanzania...

Sheffield
Reviewed 22 October 2016 via mobile

We arrived here after a night flight to Nairobi followed by an early connecting flight to Kilimanjaro, we were warmly greeted and offered fresh fruit juice, we had a little wait for our bedroom but in fairness it was only about 9am. The rooms are spacious, lovely big bed and beautiful views towards the lake. It is spotlessly clean. After...

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Helpful?
Thank J195
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank you for your valuable feedback. We take feedback seriously since it gives us a measure of our performance from our customers view point. I look forward to meet you or your friends incase you come back to Arusha in the near future. Yours sincerely Gerald Macharia.

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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Mountain Village Lodge offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. ... more   less 

Additional Information about Lake Duluti Serena Hotel

Address: P.O. Box 2551, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Price Range: $201 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Duluti Serena Hotel 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Village Hotel Arusha
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Questions & Answers

Here's what travellers have asked, with answers from Lake Duluti Serena Hotel staff and other travellers.
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Questions? Get answers from Lake Duluti Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The little cabins were super cute and gnome-like”
 of 5 bubbles ricksteenweg, 20 Mar 2017 | Read review
“Rooms are available in the main lodge and also in small clusters of thatch-rooved cottages. We liked the privacy and charm of the cottages.”
  • Our comfy
 of 5 bubbles LionHeart53, 30 Nov 2016 | Read review
“All the rooms are quiet”
 of 5 bubbles 189elainef, 18 Aug 2016 | Read review
“have dinner in the lounge and order off bar menu instead of sit down 3 course dinner”
 of 5 bubbles sttbrown, 5 Aug 2016 | Read review
“Depending on how much you want to walk request a room closer or further away from the main building”
 of 5 bubbles pauste1, 3 Aug 2016 | Read review
5 of 5