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Promisedland Resort & Lagoon

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Promisedland Resort & Lagoon
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276 Reviews from our TripAdvisor Community

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There are newer reviews for Promisedland Resort & Lagoon
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Showing 57: English reviews
Reviewed 28 December 2014

The staff at "Promised Land Hotel" were incredibly friendly, helpful and knowledgeable. They servers delicious food. The rooms were comfortable and clean, and the hotel provided boat ticket, they were show you around the hotel , which we really enjoyed. but the weather is not good when we arrived here, so the road is hard to walk. It's not good...

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Helpful?
Thank Lucia-ching
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Thank you for staying at Promisedland Resort and being fond of it. We'll think carefully for being more friendly to children and the elderly. Count us in your travel plans next time you are visiting Hualien. We would love to see you soon!

Reviewed 24 December 2014 via mobile

Hotel surroundings and decor are beautiful. Felt like we were in Europe instead of Taiwan. Kids loved the boat ride, but it won't impress the adults. Facilities are free so go try the public hot spring. It's 100% worthwhile to take a dip during winter. It's open air with some shelter. Rooms was spacious and has a balcony. Kids loved...

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Helpful?
Thank Lip Q
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Thank you so much for choosing to stay in Promisedland Resort. Promisedland Resort is incredibly the best resort for family. We offer many different kinds and interesting packages for our guests to explore, especially kids love it! Not to mention Hualien is a fantastic place for holiday. We hope to see you soon in the near future!

Xinbei, Taiwan
Reviewed 10 December 2014

It was my first time visiting the Promisedland Resort, where I found really enjoyable. Firstly, the friendly service, every staff I met always wear sweet smiling and willing to help. Secondly, bountiful activities that I can happily spend all day in. Thirdly, what a fantastic lagoon there is that you can only find in Taiwan!! Also, I enjoyed the great...

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Helpful?
Thank pipdonna
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Thank you so much for choosing to stay in Promisedland Resort, and we appreciate your opinions. We're doing our best to serve every customer, offering many different kinds and interesting packages for our guests to explore. Also, Hualien is a fantastic place for holiday. We hope to see you soon!

Singapore, Singapore
Reviewed 23 November 2014

We arrived in the evening; our guide suggested that we take the boat ride while they sort out our rooms. The queue was long and the sky was turning dark & raining too. (Sun set at by 5pm) Ooh ooh …by the time we board the boat ….. we were travelling in darkness. The boat guide was yapping away…how beautiful…how...

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1Thank Phils00n
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Thank you so much for the comments. We regret making your stay unenjoyable. For the unsatisfactory points and suggestions you mentioned, we're paying highly attention and will make the most efforts to improve. We look forward to your next visiting for even better quality and service. Many thanks!

Keelung, Taiwan
Reviewed 2 November 2014

we spent the weekend at the Promisedland. The staff was all friendly and the service was good. However, we couldn't understand why the automatic electric hot pot, tea cups, teas bags, coffee powder, and wine glasses were equipped in the corner of the bathroom while the bedroom still had plenty space. Our room smelled musty and the blanket smelled like...

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1Thank GOCHECK123
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Firstly, thank you so much for the compliments to our service and staff members. However, we regret there are some small things that make you uncomfortable. We take great importance to your opinions and we're on the way to a better move. Sincerely we would like to invite you to come back again, and experience our much even...

Reviewed 14 October 2014 via mobile

The resort with nice service and amazing view This is my first trip to Hualien. The resort is so perfect that me enjoy in there. When I arrived at Hualien station, the shuttle bus was waiting for us. On the way to the resort, the driver introduce the history of Hualien for us, he is friendly and humor. In Promisedland,...

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1Thank Ula L
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest, Glad to hear that you had a great time in Taiwan, especially in Promisedland Resort! We thank you so much for every opinions you made, and we appreciate a lot. Promisedland also continuously offers interesting packages for our guests and suitable for all, including family members, couples, business trips, etc. Staying with us in Promisedland is just a...

Singapore River, Singapore
Reviewed 25 September 2014

When we arrived at the resort, we went to small room look like a lobby; very crowded.... receptionist nic but totally lost and not organized at all. we went to the rooms with very speedy driver,room not luxury at all, floor with stone...very old fashion style . very strong smell in bathroom, seems the housekeeping is very weak. TV channels...

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1Thank Globetrotter E
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honoured guest, Thank you for taking the time to share your precious opinions here. We have discussed thoroughly about what you mentioned, the need for a review of some of the absolute improvement and amendment will be carried out. Thank you for your advice to us, we will be diligent to work hard and look forward to your next...

Taiwan
Reviewed 5 September 2014

It's far from Hualien city center but definately worth it if you need some rest, very relaxing! Employees are nice and thoughtful. Would love to go back next time! :)

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1Thank AndraTsai
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment. We’re glad that you like our service. If you need a destination for vacation next time, we’ll get ready for you . Thank you.

Singapore, Singapore
Reviewed 3 September 2014

Really disappointed about this hotel, dirty rooms, restaurant to crowded, activities are a joke...staff without experience, old and dirty building..lagoon is dirty, the staff are rude, the food is not good,better to go at Taroko and never come back.

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Thank cheng l
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear guest Thanks for your comment and compliments. And we appreciate for told us the fault. We will correct and improve. If you need a destination for vacation, we’ll get ready for you anytime.

Taipei, Taiwan
Reviewed 19 August 2014 via mobile

We stayed at this resort for only one night, but we were able to do pretty much everything in the day and half here. The kids pool is great and the adult pool was nice and relaxing. The entertainment at night was also fun for the family and the dancers and singers worked really hard. There is a small jumpy...

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Helpful?
Thank Alex L
Plcresort, 公關經理 at Promisedland Resort & Lagoon, responded to this review

Dear honored guest, Thank you for sharing your precious opinions here. We are grateful for your being fond of the Promisedland Resort. We have the most abundant ecological environment and unique design ideas. Coexisting with the environment and offering best service are the happiest thing for us. The recreation space is quite spacious, where children can enjoy running around. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The resort is an artwork of leading architects from the world's top resort designing firm W A T&G.The whole place is saturated with fantasy inspired by Spanish architect,Antoni Gaudi,in the form of winding arches with sprouting Babylon,Byzantine , and Moorish motifs.Sporadic usages of mosaic with astute Andalusia homeland accent add playful character to the building hapes.As if in a breathtaking show of titanic pulse,layers of mountain ridges wind their way into the distant horizon resembling tumbling tides in the nearby Pacific Ocean .Next to the spectacular feat of nature also loom traces of exotic domes ,arches,hallways,columns,and other civic forms.Humanity awaits eventful encounter upon your arrival in this amazing journey to Promised Land. ... more   less 

Additional Information about Promisedland Resort & Lagoon

Address: No.1 Lisiang Road, Shoufong Town, Hualien 974, Taiwan
Region: Taiwan > Hualien
Price Range: $172 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promisedland Resort & Lagoon 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Promised Land Hotel Hualien
Hotel Style:
#4 Spa Hotel in Hualien
#6 Luxury Hotel in Hualien
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Questions & Answers

Here's what travellers have asked, with answers from Promisedland Resort & Lagoon staff and other travellers.
2 questions
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Questions? Get answers from Promisedland Resort & Lagoon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't like mouse, don't choose this hotel.”
 of 5 bubbles CavyChen, 27 Oct 2015 | Read review
“Nice stay, comfortable and friendly for kids.”
  • Room for kids
 of 5 bubbles Acepan, 31 Jan 2015 | Read review
“I loved the ground floor room, just a few steps from the lagoon river. And restaurant was also just 15 m away.”
 of 5 bubbles izif_13, 31 Jan 2015 | Read review
“A good place where you bring kids over for a weekend.”
 of 5 bubbles GOCHECK123, 2 Nov 2014 | Read review
“Get one of the 'cottages' toward the back of the resort away form the restaurants and main pool”
 of 5 bubbles chewat, 18 Aug 2014 | Read review
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