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Bentota Beach by Cinnamon

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Bentota Beach by Cinnamon
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1,380 Reviews from our TripAdvisor Community

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Showing 1,063: English reviews
London, United Kingdom
Reviewed 5 April 2014

We travelled to this hotel in March 2014 and stayed here for 4 nights. The hotel is situated on Bentota Beach, which was wonderful and very clean. The hotel staff were very welcoming and were very hospitable. The resort/grounds were well maintained and the swimming pool was not busy at all, with many facilities for all ages. Pool/Beach staff provided...

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Helpful?
Thank Holidayer2012
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for sharing your experience with us at Bentota Beach Hotel We will certainly convey your word of appreciation to all our staff to further encourage them. We will also make a note of your comment regarding the need of room modernization at the next refurbishment. We look forward to see you again

Vancouver, Canada
Reviewed 4 April 2014

Having read the trip advisor reviews i looked forward to my stay with guarded optimism. I can't fathom what people could find to complain about. Unfailingly friendly, clean, and atmospheric. The beach here is wonderful with a gradual shore so that despite the waves it doesn't beat you up. Plenty of room for long walks. The grounds are huge with...

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Helpful?
1Thank thetravelduck
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for publishing a detailed review about Bentota Beach Hotel on Tripadvisor. It is with much delight we accept your best compliments regarding our services and facilities of the hotel We are indeed grateful for your stay at Bentota beach Hotel and we look forward to your next visit to make it even more memorable.

Chennai (Madras), India
Reviewed 31 March 2014

We were given a twin room for our two night stay. The front desk was rude when we asked for a double room. After our tour operator (Red Dot Tours) interfered, they changed our room for the second night. The location is perfect amidst the backwaters and sea. We got the basement rooms which were musty and old, but they...

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Helpful?
Thank HappyTravellerIndia
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for taking time in sharing your experience with us. We have already addressed all the front line staff on service etiquettes and the service delivery will be carefully monitored by our management team continuously. We look forward for your next visit in the near future

Gaithersburg, Maryland
Reviewed 29 March 2014

I really wanted to like this hotel. We had a wonderful week in Sri Lanka in three other fabulous hotels, and this one was way below what I expected. The room had been updated, but there was mildew all over the ceiling, and the room smelled a combination of musky and smoke. The pillows themselves reeked-maybe they mildew, too? It...

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Helpful?
2Thank 100worldtraveller
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for sharing your feedback. All points stated in your review are carefully noted. Since we cater to a different mix of clientele certain controls needs to be adopted for the convenience of all guests hence the reason for service varieties. Nevertheless we will ensure that every effort been taken in fine tuning our service styles and we thank...

Copenhagen, Denmark
Reviewed 28 March 2014

Really nice place. I enjoyed the yoga classes and food. The rooms are cool too, although ours were a bit far away from the main area. It's noisy at night, and there was a sharp light pointing directly into the room making it hard to sleep. The place is well kept and staff is friendly and helpful.

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Helpful?
Thank Anni L
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thanks for being our valued guest. We are so glad to hear that you did enjoy your stay at Bentota Beach Hotel The areas you have mentioned for improvement is well noted and action for the betterment of all future guests. We look forward to see you in the near future

Bangalore, Karnataka, India
Reviewed 25 March 2014

I had been for my honeymoon and was offered a suite, which was an upgraded room as the hotel didn't had any other rooms due to sold out but having 2 twin beds joined together and calling it dbl. bed was the least I expected. Even after making reservation a month prior and informing them about a room facing beach,...

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Helpful?
Thank Mugzzz
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

We appreciate your candid review. Highlighted point is well noted and action accordingly to prevent any repetitions of similar acts. We truly regret for the inconvenience occurred to both of you at the initial stages of your holiday.

Hong Kong, China
Reviewed 23 March 2014

Design of this hotel is good, could give you a resort and relax feeling, wide public beach, big swimming pool. However, room is getting old and they really need to do some improvement or renovate it, also some place in the room you could see it's dirty and could not remove and clean easily. Too many mosquito in the room...

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Helpful?
Thank Kahom Y
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for your comments. We thank you for staying with us and sharing your thoughts, which will certainly take into account with the renovation work. The hotel has a permanently based out sourced pest controlling personnel to treat for mosquitos and other pests.

Colombo, Sri Lanka
Reviewed 20 March 2014

BBH is one of my favourite hotels in SL. The food is consistently good and the service is great. It's a big hotel so the walk to and from your room can get a bit tiresome especially if you're with kids. Other than that I think it's a great child friendly place. The location is such that the lagoon is...

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Helpful?
1Thank Nuwanthi K
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

We appreciate you taking the time to let us know about your experience. Your satisfaction and continued trust placed with Bentota Beach Hotel is greatly appreciated. We would very much look forward for yet another opportunity to welcome you back to our little paradise

Stockholm, Sweden
Reviewed 18 March 2014 via mobile

Watch out for the rooms on the loser levels, we were placed there first (very damp feeling) but after one day managed to get similar rooms higher up (much better). Everything in the hotel has been adapted to the russian guests (menus, staffing in the reception), and that affects the whole feeling of the hotel. The russians are to many!...

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Helpful?
Thank LisbetM
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

Thank you for your recent review of your stay. We were sorry to hear that your stay with us was not satisfactory other than our spa facilities and the location. To uphold our brand’s high standards, we will make every effort to communicate with our associates to make your stay here more enjoyable moving forward. We were sorry to hear...

Hereford, United Kingdom
Reviewed 15 March 2014

We arrived back on Tuesday 11th March ! We got Married on 3 rd March ! What an amazing day , what an amazing stay ! The staff were so attentive , & friendly , treated us like kings ! Both of our rooms were amazing & Clean ! Although our first room did smell of sewerage ! Once we...

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Helpful?
2Thank Michelle B
SanjeevaPerera, General Manager at Bentota Beach by Cinnamon, responded to this review

We certainly appreciate you taking the time to comment about your wedding vacation at our resort. We are always overjoyed to read how our guests feel after their wedding day with us and it is so gratifying to hear the dedication and hard work put in by our team is appreciated. We are filled with pride knowing that our associates’...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Situated on the southern coast of Sri Lanka, Bentota Beach by Cinnamon is the perfect getaway from the buzzing city life. The resort specializes on water sports and other adventures at its own Water Sports centre with a variety of activities such as wind surfing, jet skiing, and banana boat riding. ... more   less 

Additional Information about Bentota Beach by Cinnamon

Address: Colombo-Galle-Hambantota-Wellawaya Highway | Galle, Bentota 80500, Sri Lanka
Region: Sri Lanka > Southern Province > Bentota
Price Range: $128 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentota Beach by Cinnamon 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Bentota Beach by Cinnamon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bentota Beach Hotel Sri Lanka
Hotel Style:
#7 Luxury Hotel in Bentota
#8 Spa Hotel in Bentota
#10 On the Beach Hotel in Bentota
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Questions & Answers

Here's what travellers have asked, with answers from Bentota Beach by Cinnamon staff and other travellers.
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Questions? Get answers from Bentota Beach by Cinnamon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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