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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
I booked this hotel via priceline for a one night stay in Albany to visit friends. The hotel is located on a strip right across from SUNY Albany with other larger brand, well regarded hotel chains in the general vicinity so I figured- how bad...More
Thank Gillian H
Response from 00esa, Manager at Extended Stay America - Albany - SUNYResponded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed.
This property is great for a stay near the SUNY ALBANY campus. Very convenient to highway, University, restaurants, shops, etc. Staff is very nice and helpful. Rooms are spacious. Would stay again. Highly recommend, especially if you need to be near the campus.More
1 Thank Julie Y
Response from Manager_11525, Manager at Extended Stay America - Albany - SUNYResponded 3 May 2017
I appreciate you taking the time to write such a positive review. I'm so pleased to read that our convenient location was much to your liking. It is also good to know you were satisfied with the service from our staff. Once more, thank you...More
This hotel was clean and in a safe area. It is a bare essentials kind of hotel for overnight guests. Rooms have a microwave, small stove and refrigerator. We didn't use any of them.
My only complaint is that the drains kept clogging up. We...More
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 26 August 2017
Thank you for choosing Extended Stay America and for your feedback. Although you were impressed with your room and our affordable rates, we are sorry for the issues you had in your bathroom and regret the inconvenience it caused. I will be sure to share...More
While the hotel met all my basic needs and was clean, it is the noisiest place I've ever stayed at. The walls are paper thin so you can hear every door open and shut, every shower in the room next to you and the people...More
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 18 August 2017
Katotonic, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or...More
I had an awful experience at this hotel. I wouldn't recommend it to anyone. A dog barked the entire time and we were there to take the bar. We didn't sleep at all and management did nothing about it. The rooms felt gross as well....More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Albany - SUNYResponded 29 July 2017
Thank you for taking the time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and regret the inconvenience it caused. We have customer service training in place for our associates so we are sorry this situation was...More
USD 87 - USD 124 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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