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Extended Stay America - Albany - SUNY

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Extended Stay America - Albany - SUNY
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131 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Albany, New York
Reviewed 3 weeks ago

Most of the front counter staff are accommodating. I was switched to another room when I could smell cigarette smoke in the original room (this room was next to a smoking room). The hotel let me keep some of my personal items in a storage room while I went home to WI for ten days.

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Helpful?
Thank prparker2016
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are glad we were able to resolve your issues to your satisfaction. Thank you again for sharing your experience...

Buffalo, New York
Reviewed 16 October 2016 via mobile

Only stayed one night while in town for a wedding. I often use ESA because of their in room fridge and stove. This property adequately met my needs in that regard. What stood out was the remarkable pleasant service I received from Leann at the front dest. She was engaging at check in and was very helpful when I had...

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Helpful?
Thank sgtpepper3780
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Your feedback is important. Thank you for sharing your experience. It is great to read you were able to take advantage of fully equipped kitchen at our property and that our staff member, Leann, was able to assist you accurately. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Garden City, New York
Reviewed 9 October 2016 via mobile

I was traveling by myself to visit my child at UAlbany I had pre purchased a room here for the night. When I arrived the parking lot was dark and people were lingering everywhere, drinking, cursing, yelling. Very unsafe!! The place is unbelievable. I drove around the back of hotel to turn around to get out and there were hammocks...

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Helpful?
Thank leanne m
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. I apologize for the first impression that had of our property. The hotel was full due to the SUNY Albany homecoming and we had a number of reunions at the property for the weekend events. We take SUNY...

Reviewed 5 September 2016

Bad lingering smell in room. One of the cheaper rooms in the area and now i know why. Will not be staying there again. Wasnt looking for anything fancy, just cleanliness. Very limited breakfast, coffee, granola bar....

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Helpful?
Thank Andy G
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

I appreciate you bringing your experience to our attention. Please accept my apologies on the condition of your room and that our grab-and-go breakfast did not meet your expectations. Our housekeeping staff has been addressed on making sure odors in the room for cooking are eliminated. It would be our pleasure to have you stay with us again in the...

Hughson, California
Reviewed 12 August 2016

The guy at the front desk helped us out by making sure we got a room with two doubles which I very much appreciate. There's nothing really wrong with the hotel for this price, but the Extended Stay business model is a little sneaky. Internet for example is frustratingly slow, not because of a poor connection, but because the hotel...

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Helpful?
Thank jamesthefirst2016
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to tell us about your experience. We are glad we were able to accommodate your room type request. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the...

Reviewed 24 July 2016 via mobile

Never again, this place is a hole: dirty toilet, panties left in closet, old shorts in drawer, food on the floor, blanket filthy, noisy (hear through walls, etc. A real hole and will never ever stay here again! On the plus side it was in a good location.

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Helpful?
Thank campy c
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to...

Reviewed 4 July 2016

Let me get straight to the point: found a smear of feces on the handicap seat in the shower. Smear of poop. Is there anything more I need to say? Wish I'd taken a picture, but was only thinking about getting out of there. Needless to say, checked out early.

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Helpful?
Thank Ann R
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our property to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize for the condition of your room. Our goal is to ensure you...

Greece, New York
Reviewed 11 June 2016 via mobile

Front desk has no clue. My key didn't work twice because they didn't activate it. Took an hour to check in due to "slow" computer system. My first room was disgustingly dirty (dirty toilet, bugs on bathroom floor) and smelled like it had been smoked in. Second room was better, but still smelled like smoke smell. I gave up. Booked...

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Helpful?
Thank Cory Suzanne P
Manager_11525, Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your first room was not up to standards and the check in process took longer than usual. I discussed your comments with the team, and we are reviewing policies and procedures to ensure this does not happen again. Thank you for sharing your experience with us. If...

New York City, New York
Reviewed 30 May 2016 via mobile

I stayed here for 3 nights, and all I heard was complaints. The bulb in my bathroom burnt out and was never replaced despite my asking several times. The housekeepers never came to my room to even make the bed or take out the garbage. The place was musty and understaffed. Also there were random people loitering outside the place...

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Helpful?
Thank ejdicocco
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are in the process of implementing additional hands-on training as well as hiring additional staff members. Please know that guest safety is our first priority, and I will be taking steps...

NEW TAIPEI CITY
Reviewed 19 March 2016

Place is neat, pretty clean, front desk guy was pretty cool, helping with issue I had with Hotwire. Room is average for this chain, but certainly can use better sound proof. Wireless connection is stable. Conveniently located right off highway. Not much around the hotel, so you need to bring your own food.

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Helpful?
Thank David J
Manager_11525, General Manager at Extended Stay America - Albany - SUNY, responded to this review

Thank you for taking the time to post a review about your stay with us. It’s great to read that we were able to provide you with a comfortable stay and friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Albany - SUNY

Address: 1395 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: $115 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albany - SUNY 2.5*
Number of rooms: 134
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Also Known As:
Extended Stay America Albany
Extended Stayamerica Albany Capital
Extended Stay Albany
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Questions & Answers

Questions? Get answers from Extended Stay America - Albany - SUNY staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the second floor for less noise.”
 of 5 bubbles prparker2016, 14 Nov 2016 | Read review
“Bring your own breakfast food and cook it up in your room”
 of 5 bubbles jamesthefirst2016, 12 Aug 2016 | Read review
“Don't pay more than $60 a night...”
 of 5 bubbles 389DavidJ389, 18 Mar 2016 | Read review
“Stay somewhere else!”
 of 5 bubbles Neonladder, 14 Dec 2015 | Read review
“a basic stay, don't expect much”
 of 5 bubbles yumekaa, 13 Dec 2015 | Read review
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