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Hilton Garden Inn Albany / SUNY Area

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#9 of 50 Hotels in Albany
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Hilton Garden Inn Albany \/ SUNY Area
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629 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albany / SUNY Area
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Atlanta, United States
Reviewed 29 October 2016

The Hilton Garden Inn in Albany, NY was comfortable, clean, and accommodating. I was in the city for business and was able to rest and prepare. The rooms were not ready when we arrived but we arrived one hour before check in time. Once I was given access to the room the staff worked hard to make me feel welcome....

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Helpful?
Thank Johnathan A
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon and thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am delighted to hear that our staff left a great impression of our brand and culture. We look forward to welcoming you back to our Hilton Garden Inn on your next trip to the...

Albany, United States
Reviewed 29 October 2016

Felt like I was sleeping on the side on the NY Thruway (which I was!) Actually the highway would have been more comfortable than the bed. Good location easy highway access. Stayed here at last minute as my usual hotel was booked solid. Will not stay here again. Way below the usual Hilton Garden Inn experience.

Review collected in partnership with Hilton Garden Inn
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Thank William D
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the quality of the bed. I would like to let you know as of today we have installed all new beds in our guest rooms for a much more restful nights sleep. Or rooms...

Rochester, United States
Reviewed 26 October 2016

Desk staff didn't handle reservation and check out properly. Pool was gross with black buildup on the grouting. Housekeeping staff turned off heat during the day came back to 58 degree room. Bed was like a deflated air mattress, couldn't be adjusted like they said.

Review collected in partnership with Hilton Garden Inn
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Thank Kristina C
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience here at the Hilton Garden Inn Albany/SUNY Area. We do apologize with any issues with staff that you had during your stay and this has been addressed. The mattresses are currently being replaced and will be replaced with Serta Perfect Sleeper's which are plush and quite the opposite of what...

Mystic, United States
Reviewed 19 October 2016

Make reservation via iPhone App. Easy! Was contacted via email that I was able to choose my room the day before arrival. Chose room via App. Late check-in handled very efficiently. Used free parking garage. Be careful its a bit small and tight to drive in. Took elevator from garage right to my floor. No need to go through lobby....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kevin G
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to find that our staff could provide you with a great experience while enjoying some of our many amenities. Thank you again for your feedback and we look forward to welcoming you back on your...

Washington, District of Columbia, United States
Reviewed 19 October 2016

(And no steps taken to contact the people who were still double parked the next morning when I left.) Everything else was "fine," but when I arrived late after a long drive and had no real legal options. The same people I was fighting for parking (staff members snagged the last space in the lot as I was rounding a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sarah W
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Hello, and thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I do apologize for the parking experience while stay with us and that you were unfortunately, given the wrong answer in regards to your parking situation. It has been made clear to employees to park in...

Scotch Plains, New Jersey
Reviewed 18 October 2016

Hotel was easy access from the University and state offices. You are right across the street from the University. Hotel was clean and inviting. Lobby was roomy and check in was quick and easy. Room was big, clean and comfortable. Not much more you could ask for. Fitness center was small but had two treadmills, an elliptical and a stationary...

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Helpful?
Thank OPrimeTraveler
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to hear that we could provide you with comfortable accommodations and that you enjoyed some of our amenities. Thank you again and we look forward to welcoming you back on your next trip to the...

Dallas, Texas
Reviewed 17 October 2016 via mobile

My husband and I went here to visit family over the 4th of July holiday weekend. We had to book a hotel at the last minute, so we took a chance on the Hilton Garden Inn. This hotel was very nice, and the staff was also very kind (this says a ton bc I'm from Texas, and I think most...

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Helpful?
Thank Tiffany C
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am delighted to see that you enjoyed every aspect of your stay with us and that we could provide you with comfortable accommodations. When you are visiting family in the area again we look forward to welcoming...

Binghamton, New York
Reviewed 17 October 2016

Clean rooms, beds not so comfortable but maybe it was just me. I think the mattresses was memory foam. Very good breakfast . Nice staff and was very pleasant. Construction next door but did not affect parking. Ask front desk how the breakfast coupons work as it is confusing how to get free breakfast with the breakfast staff not seating...

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Thank 8,771,234
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see you enjoyed your stay and accommodations. The breakfast is not complimentary though you are able to book a rate that will include breakfast for a minimal fee. Thank you again for your comments...

Wilmington, North Carolina
Reviewed 17 October 2016

Great location for visiting students at SUNY Albany. Easy access to the major surrounding highways. Lots of good restaurants and shopping close by. Easy also to get to the city of Albany. Another great Hilton choice.

Review collected in partnership with Hilton Garden Inn
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Thank harryo115
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to rate your stay with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see you enjoyed your stay and we could provide you amenities to help achieve that. Thank you again and we look forward to welcoming you back on your next trip to the Albany Area.

Manorville, New York
Reviewed 10 October 2016 via mobile

Stayed here while visiting SUNY Albany and Siena Colleges. Couldn't be more convenient to SUNY Albany, almost on campus. Rooms were clean and the staff very hospitable. Breakfast was standard fare and quite acceptable.

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Helpful?
Thank Rick B
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Good afternoon and thank you for sharing your experience at the Hilton Garden Inn Albany/SUNY Area. I'm glad to see that your enjoyed your stay and hopefully will see you in the future on the trips to the Albany area colleges. Thank you again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: $177 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotwire, Orbitz, Hotels.com, Priceline, Travelocity, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Albany / SUNY Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
8 questions
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Philadelphia, Pennsylvania
5 months ago
Minneapolis, Minnesota
11 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon

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Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton can be risky as far as noise as they seem to have a lot of young sports teams stay with them. Luck of the draw to get a quiet floor.”
D6506FTbethm, 11 Dec 2016 | Read review
“Most rooms seem OK. I can't comment on all the floors.”
  • Bed and Desk
  • View looking towards door
  • Closet and Microwave Area
  • Excecise Room
EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
OPrimeTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
geves2016, 26 Sep 2016 | Read review
5 of 5