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Hilton Garden Inn Albany / SUNY Area

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Traveller (79)
Room & Suite (50)
Pool & Beach (9)
Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“front desk”(81 reviews)
“room was clean”(41 reviews)
“hilton garden”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Hilton Garden Inn Albany / SUNY Area
Special Offer: Double Points, Every Stay
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (728)Write a Review
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All reviewsfront deskroom was cleanhilton gardenparking garagegreat staynice hotelhot tubeasy accessconvenient locationbreakfast buffetoff the highwaybusiness centerbusiness tripfitness centerindoor poolwafflessuny
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11 - 15 of 714 reviews
Reviewed 20 January 2018

Nice place but I've stayed in better Hilton hotels than this. Not the same quality across the board. Okay for a 1 night stay, but that's about it. Location is on a busy road and fairly noisy at night. Make sure you check the a/c...More

Review collected in partnership with Hilton Garden Inn
Thank corey2018
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 4 weeks ago

Dear corey2018, We appreciate your post as well as your recent stay with us at HGI Albany/SUNY! Your information will be taken into consideration for improvements in the future. We have some exciting updates coming soon as well as fresh employee training ideas so we...More

Reviewed 18 January 2018 via mobile

I’m a business traveler and I often use Hilton Garden Inns. I’ve always been very satisfied with the hotels. Each one however is a franchise usually owned by a local business so there can be some differences between them. Arrived in my room to find...More

Thank Philip T
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 20 January 2018

Dear Philip T, We appreciate your information that was provided in your review because your feedback is very important to us. We apologize that the property did not meet the expectations you explained and was not as accommodating as some other propertied you visited, however...More

Reviewed 12 January 2018

The hotel is clean and up to date. Great delivery of Hilton Honor benefits (gold member). Friendly staff. Breakfast is cooked to order. I had special requests and they were glad to help. Would stay again.More

Review collected in partnership with Hilton Garden Inn
Thank Jeremy B
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 20 January 2018

Hello Jeremy B, Our team here at HGI Albany/SUNY truly appreciates your comments and positive feedback! We strive for the right amount of customer service, and will share your good feelings with the team so we continue the good work. Thank you for being a...More

Reviewed 2 January 2018

Room was clean. Workout room and pool were also nice. Underground parking was nice to have given the snowy weather. easy to get to off of the interstate. check-in and check-out were very efficient. All in all, a typical reliable quality Hilton experience.More

Review collected in partnership with Hilton Garden Inn
Thank P1966FUdaniela
Response from HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY AreaResponded 6 January 2018

Dear P1966FUdaniela, Thank you so much for choosing to stay with us recently to start of your new year! We truly appreciate your positive feedback and highlights of our property. It's our pleasure to make sure your experience is comfortable. We hope to see you...More

Reviewed 29 December 2017

Stayed in Hilton Albany on a business trip. Bed and the amenities were good. Would have been convenient if the breakfast was included in the rent (even if it was higher than what was charged). Overall, comfortable stay.More

Review collected in partnership with Hilton Garden Inn
Thank Balakrishnan K
Response from HGIAlbanySUNYGenMgr, General Manager at Hilton Garden Inn Albany / SUNY AreaResponded 6 January 2018

Dear Balakrishnan K, Thank you for taking the time to review your recent stay with us. We appreciate your kind words and are happy to hear that you enjoyed your visit. We would like to recommend that on your next visit you inquire about our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 100 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 100 - USD 203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (50)
Pool & Beach (9)
Dining (4)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
aubreyzam
20 December 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
The jetted tubs are exclusively in our One Bedroom King Suites, in which we have 6 on property.
0
Votes
PaGuy
15 November 2016|
AnswerShow all 4 answers
Response from Creed M | Property representative |
It is not. Breakfast is $9.95 per person for a full cooked to order breakfast. We do have A la Carte items that you can purchase for a nominal fee.
0
Votes
Andrew C
29 May 2016|
AnswerShow all 5 answers
Response from 155happycamper | Reviewed this property |
There is no separate charge listed for parking on the hotel bill. The onsite parking is included in the charge for the room.
0
Votes
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123
Room Tips
"The rooms away from the highway tend to be quieter."
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"Not sure why a higher floor would be of interest. Nothing to see in this area."
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"Breakfast not Included."
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"pick another HGI - we will next time"
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