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Hilton Garden Inn Albany / SUNY Area

Expedia.comUSD 135*
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#8 of 50 Hotels in Albany
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Hilton Garden Inn Albany \/ SUNY Area
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617 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albany / SUNY Area
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Troy ny
Reviewed 4 weeks ago

I was recommended to stay at this hotel by a friend. I have stayed here on two occasions. I liked the bed I had the first time, it was a comfy memory foam mattress. The second time I did not care for the mattress it was to firm. Overall, I had a good experience here with the staff. My only...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 849autumnc
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review on our hotel. We appreciate your friend for recommending us and of course you for choosing us multiple times. Thank you for mentioning the staff as being friendly as well. We also appreciate your comments on how we could be better as it does give us a fresh perspective through the guests eyes. We...

Albany, United States
Reviewed 18 February 2017

The room was nice, however, the only complaint that I have is that the ice machine on my floor, the pool and the jacuzzi were out of service during my one night stay at the hotel. All of these items were an inconvenience since I expected to use them during my stay.

Review collected in partnership with Hilton Garden Inn
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Thank robertwA1536YG
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your retire on out hotel. We apologize for the inconvenience of the amenities being closed and issues with the ice machines. I can assure you all matters have been addressed since. If you would like to discuss these issues with me I would love to make this right for you. I can be reached at matthew.kraeling@hilton.com. Thank...

Somers, New York
Reviewed 14 February 2017

We have stayed here twice while visiting our son who is in college in Albany. Clean and nice accommodations and helpful staff. I would definitely recommend this hotel.the only issue was the breakfast order which got mixed up but was quickly rectified.

Review collected in partnership with Hilton Garden Inn
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Thank 447susannec
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this positive review on our property. We appreciate your comments on the friendliness of the staff as well as the clean accommodations. We would love to host you when come and see your son next or any other reason you have to come to the Capital Region!

Reviewed 12 February 2017

Let me just start off by saying I loved my room the pool and Jacuzzi, The food and drinks were great. When I booked the room on the app to e-check in my room it was posted that the facility had 5 smoking rooms in which I chose one. After I checked out I was charged a smoking fee and...

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Helpful?
Thank Stephanie M
Sandy Creek, New York
Reviewed 8 February 2017

In town on business and chose this hotel for it's location. Clean, well appointed room. Indoor pool and hot tub. Small fitness center. Friendly staff. On-site restaurant is mediocre or I would have given 5 stars.

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Helpful?
Thank genalola
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review on our property. We appreciate your comments on the friendly staff and mentioning all of our hotel amenities. As a team we will review areas of opportunity within the food and beverage department to ensure all food is above expectations. We would love the opportunity to serve you again and serve a better product. We...

Albany, New York
Reviewed 1 February 2017

Have stayed here on many occasions and the quality seems to declining over time. Rooms are becoming rundown and receptionists were not welcoming and simply seemed as if they couldn't be bothered. Will be looking for another location for future trips.

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Thank N8752HGelizabethf
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your response in regards to your recent hotel stay with us. We apologize we left you disappointed during your time with us. I can assure you we take your comments seriously and will use them to improve our service in the future. When you are next in the Capital Region I urge you to stay with us...

Bronx, New York
Reviewed 28 January 2017

Great Hotel,great service by customer service, great service by restaurant personnel. Overall service was fantastic. We love it and we will come again.👍. I also plan to recommend, Hilton Hotel, Albany to my friends, for their friendly and warmly welcome of all clients❤️

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank benjamina434
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive and detailed response from your stay with us. We are very pleased you found the staff pleasing and welcoming. We also appreciate you intend to recommend us! We would love to see you ahain when you are next in the Capital Region!

Satellite Beach, FL, United States
Reviewed 27 January 2017

This hotel is great for people who are visiting SUNY or the Harriman Office Complex. It is a convenient distance from the airport. It is clean and the staff are efficient and friendly. The lobby is a great place to relax and the restaurant is very good.

Review collected in partnership with Hilton Garden Inn
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Thank Don W
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for your kind words regarding your stay with us. We appreciate your comments on our location and quality of the services rendered. We are glad you chose to stay with us and we would love to have you back when you are next in the Capital Region for work or leisure!

hempstead, United States
Reviewed 25 January 2017

I enjoyed my stay here at this hotel , the staff was very professional, courteous and helpful. The breakfast was very good. The front desk was very accommodating. The parking was very convenient. I strongly recommend

Review collected in partnership with Hilton Garden Inn
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Thank Terry G
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for allowing us the opportunity to serve you well. We appreciate your comments on the ease of parking, quality of food, and your experience with the staff. We warmly invite you to come back and see us when you are next in the Capital Region. Thank you!

Winston Salem, North Carolina
Reviewed 25 January 2017

I was impressed with every aspect of this hotel, my first stay at a Hilton Garden Inn, and the amenities and thoughtful care in design and function was evident everywhere. Cookies when you arrived back at the end of the day, easy check in and check out, helpful staff wherever you were, and a general upbeat yet comfortable feel to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank JTTRBUG
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review of our hotel. We appreciate the titled statement "Comfortable yet Elegant"! Thank you for your kind words regarding our design and the function of the brand. We are pleased you found staff interactions helpful and we warmly welcome you back when you are next in Albany for any occasion!

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: $153 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
8 questions
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Philadelphia, Pennsylvania
4 months ago
Minneapolis, Minnesota
10 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon

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Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton can be risky as far as noise as they seem to have a lot of young sports teams stay with them. Luck of the draw to get a quiet floor.”
 of 5 bubbles D6506FTbethm, 11 Dec 2016 | Read review
“Most rooms seem OK. I can't comment on all the floors.”
  • Bed and Desk
  • View looking towards door
  • Closet and Microwave Area
  • Excecise Room
 of 5 bubbles EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, 26 Sep 2016 | Read review
5 of 5
Expedia.com
USD 135*
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TripAdvisorUSD 136
HotelQuicklyUSD 159
Booking.comUSD 136
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*Disclaimer
Prices are for 1 room, 2 adults
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