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Hilton Garden Inn Albany / SUNY Area

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#7 of 50 Hotels in Albany
Certificate of Excellence
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Hilton Garden Inn Albany \/ SUNY Area
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582 Reviews from our TripAdvisor Community

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Showing 570: English reviews
New York City, New York
Reviewed 3 days ago NEW

I stayed Friday until Sunday. Inconsistent heat in the bedroom. Poor water pressure and temperature in bathroom. Gym was very smalll. Average hotel. Nice staff. Food not very good quality. Eat dinner out.

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Helpful?
Thank 908lynnm
New York City, New York
Reviewed 2 weeks ago

I stayed here in order to be within walking distance of the SUNY Albany campus. It was convenient. The room was nice. All of my interactions with the staff were pleasant. I had dinner one night--the fish taco was crisp and tasty, the black beans were good, but the rice was too sweet and gloppy.

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Helpful?
1Thank tlc69
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for sharing your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I'm glad to see that we provided you with comfortable accommodations and could provide you with the level of customer service that you can expect from a brand like Hilton. Thank you again for taking the time to share and we look...

DC, United States
Reviewed 2 weeks ago

Great Hotel Covenient and the staff was friendly, courteous and motivated to make sure you were happy. Unusual and unexpected for very welcome! Breakfast was a welcome relief from the overprocessed, microwaved breakfasts at other hotels. Room was comfortable and super quiet. All in all a great experience.

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Helpful?
Thank T5541RDamyf
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here a the Hilton Garden Inn Albany/SUNY Area. I'm glad to hear that you enjoyed our breakfast offerings and had comfortable accommodations. Thank you again for your feedback and we look forward to welcoming you back on your next trip to the Albany area.

East Meadow, New York
Reviewed 2 weeks ago

The hotel was clean and comfortable. The staff was friendly. The food quality was very good but I almost had to leave before I could eat. I had to wait 30 minutes for my breakfast in the downstairs eating area - not room service. I saw other people leaving because they did not have the time.

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Helpful?
Thank Alan E
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am delighted to see that you enjoyed your stay with us. We do get fairly busy for breakfast over the weekends and do apologize for the extended wait time for your meal. We are constantly working to...

Charlotte, North Carolina
Reviewed 2 weeks ago

The accomodations were comfortable and the room was clean. Breakfast was very good and the place was nice. I like the convenience of the parking garage and the fact that it was free. I would stay here again.

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Helpful?
Thank btrfly1968
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

I am glad to hear about your pleasant experience here at the Hilton Garden Inn Albany/SUNY area. It is our goal to provide our guests with a comfortable, clean, and satisfying experience while staying with us. Thank you again and we look forward to welcoming you back on your next trip to the Albany area.

Webster, New York
Reviewed 2 weeks ago

This hotel is close to several Albany area colleges, universities and attractions. It is minutes from 3 campuses, 2 malls and several dining destinations. The staff at the HGI was professional and courteous.

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Helpful?
1Thank Steve G
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad that our staff could give you the level of customer service that you can expect from all Hilton Garden Inn's. Thank you again and we hope to see you again in the near future.

Rochester, New York
Reviewed 3 weeks ago

Hilton Garden Inn Albany / SUNY Area is one hotel I have not been to in the capital district and I have been to a few. What’s also interesting is the State has never had us stay in that part of the Albany SUNY area that I can remember but we had two meetings for the 3rd and 4th of...

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Helpful?
Thank EmpireState39
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am delighted to see that you enjoyed your stay from check in to check out as these are the types of stays we want all of our guests to experience. Thank you again and hopefully we will...

Mannheim, Germany
Reviewed 3 weeks ago

We had no reservation and so we just walked in and were offered a 2Q room at a reasonable rack rate. The room was spacious, well equipped and quiet despite the heavy traffic on the nearby highway. The dinner was ok but not really worth a repeat. The breakfast buffet was alright - eggs any style, omelette, pancakes and French...

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Helpful?
Thank Anita O
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad to see that you enjoyed your stay here with us. I do apologize for some of the shortcomings that you experienced during your stay. I am working with the housekeeping manager to correct some of...

Corning, New York
Reviewed 3 weeks ago

My wife and I stayed in Albany last minute on a Friday night. We were looking for a hotel under $100. It turns out the reviews were terrible for other hotels. We ended up spending just a bit more and LOVED our stay. The breakfast is not included so thats an extra $10/pp but it was clean, comfortable and the...

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Helpful?
Thank TommyT253
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad that we could provide you an experience that is what you can expect from a brand like Hilton. Thank you again and we look forward to welcoming you back on your next trip to the...

Leonardo, New Jersey
Reviewed 3 weeks ago

The pool was trashed by other guests and in stead of cleaning it the manager on duty closes the pool, also the lobby bathroom was disgusting and unine was all over the floor. I have always loved this location but the manager needs to find the correct staff to run it properly when he is not on location. I have...

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Helpful?
Thank MrV33

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: $132 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
7 questions
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Philadelphia, Pennsylvania
25 days ago
Minneapolis, Minnesota
6 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon
Bricktown, New Jersey

See all questions (7)

Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms seem OK. I can't comment on all the floors.”
  • Closet and Microwave Area
  • Excecise Room
  • Bed and Desk
  • View looking towards door
 of 5 bubbles EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, 26 Sep 2016 | Read review
“Clean, easy access to highway and to SUNY Albany.”
 of 5 bubbles AlexTeacherTraveler, 1 Sep 2016 | Read review
5 of 5
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