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Grand Inna Muara Hotel

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108 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Reviewed 1 week ago via mobile

Well we stay at level 6. We got street view which is ok. The staffs served us warmly which is good. A few things lack is the aircond keep on changing temperature ,not variety enough food for breakfast,no swimmping pool and fnb im afraid to eat coz will be charged. I'v been through others five stars hotel in Malaysia n...

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Helpful?
Thank linaznz
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Linaznz, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. We truly glad to know that you enjoyed in our hotel and we apologise for any incovenience caused to you during your stay at our hotel. We strive to provide a superior service...

Malang
Reviewed 2 weeks ago

I stayed one night and this is my first trip to Padang. I choose Grand Inna Muara because of its location. It is near beach, in front of Museum Adityawarman, Near to the shopping center, easy to find souvenir because near Christine Hakim shop and any other. The hotel is clean and comfortable. Even the breakfast is not ready yet...

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Helpful?
Thank vivienf79
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Ms. Vivienf79, Warmest greeting Grand Inna Muara Hotel Convention and Exhibition.... Thank you so much for sharing your review with other Tripadvisor users. I am greatly appreciate and happy to read how much you enjoyed during you stayed at Grand Inna Muara Hotel. I will share your comments with our team. At Grand Inna Muara Hotel we strive to...

Jakarta
Reviewed 4 weeks ago via mobile

Stayed only one night for business meeting. Arrived late midnight, the check in process was very helpful and quick. I got room 310, very clean, comfortable and spacious. Got a very good sleep. Breakfast was OK, not many choices.

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Helpful?
Thank Rahadhian
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear. Mr. Rahadhian, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Grand Inna Muara Hotel much grateful on your review during your stay experienced at our hotel. It is a great appreciation to us. We should glad to know if you enjoyed with services and facilities at our hotel. All of Grand Inna Muara team will be happy...

Tangerang, Indonesia
Reviewed 18 October 2016

The Good: - many choices for meeting rooms - located in the middle of the city - their rendang & kalio are delicious! - ample amenities in room & bathroom: slippers, body lotion, shower gel, shampoo, coffee & tea The Bad: - non-existing business center. they do copies & print-out by the front-desk desktop printer, with barely passable printout quality...

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Helpful?
Thank d351r33
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. d351r33 Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel really concerned about your experience during your stay at our hotel. We strive to provide a superior service experience for every valued customer, therefore your feedback is very...

Bandung, Indonesia
Reviewed 11 October 2016

usually i ordered a laundry service in the hotel in the morning and they came back late in the night. But here they returned your clothes very early. Good.. The room was clean and spacious. I tried their gulai pakis during breakfast, it was nice although i had to put more salt..

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Helpful?
Thank tbayu0826
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. tbayu0826, Warmest greeting from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for taking the time to write such a detailed review of Grand Inna Muara Hotel. It would be a great convenience to hear that you enjoyed your stay with us and had a beautiful experience. All of staff greatly appreciate to know how...

Jakarta, Indonesia
Reviewed 28 September 2016

Friendly staff. Helpful, they knew what they were doing. Overall it's a very satisfactory stay.Felt that the overall efficiency of the team was well balanced. Breakfast though volume was high, was well catered and attended

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Helpful?
Thank mudamalica
Maria_Sinaga, Manager at Grand Inna Muara Hotel, responded to this review

Dear Ms. Mudamalica, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel much grateful to know that you have been impressed with our hotel as a pleasant place. It is very rewarding for all of the team to receive your...

Melbourne, Australia
Reviewed 1 September 2016

The rooms are quite spacious and the wi-fi reliable. Not a huge range for western breakfast but you do have a choice of eggs.The staff are very helpful.We had a problem with noise from a rock music festival in the park nearby and a young lady named Ulfa promptly moved us to a quiet room and sent a bellhop to...

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Helpful?
Thank b00sey10
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear b00sey 10, Warmest Grand Inna Muara Hotel Convention and Exhibition.... Grand Inna Muara Hotel greatly appreciate with your review on TripAdvisor.. It would be a great convenience for us to know that how much you enjoyed during you stayed, and how you compliment our staff. We strive to provide a superior service experience for every valued customer, therefore your...

Reviewed 21 August 2016

Relatively new hotel not far from the beach that is good value. Rooms are good size with comfortable beds, quality pillows, sofa, good work space and desk, good bathroom with large shower. Internet is reliable in rooms at 6.4 Mbps down and 8.46 Mbps Up. Breakfast has all the essentials but could offer more variety. Staff are very friendly and...

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Helpful?
Thank michaelfausttravogal
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Michael, Warmest Grand Inna Muara Hotel Convention and Exhibition.... Grand Inna Muara Hotel greatly appreciate with your review on TripAdvisor.. It would be a great convenience for us to know that how much you enjoyed during you stayed, and also how you compliment facilities standard, the strategic location of our hotel and the cordiality of our staff. We...

Medan
Reviewed 28 July 2016 via mobile

My visit to this hotel was a wonderful experience.The room is clean,staff are friendly and helpful,and breakfast is good enough.The hotel located very near to gift shop and the neigbourhood is quiet.maybe you should consider to place AC on the corridor,overall i'm pleased

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Thank Faizal D
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Faizal D, Warmest Grand Inna Muara Hotel Convention and Exhibition.... Thank you so much for sharing your review with other Tripadvisor users, it is always a delight for us to read such positive comments. I am not only happy to read how much you enjoyed during you stayed at Grand Inna Muara Hotel, but also how you compliment...

Reviewed 23 April 2016 via mobile

I was on business trip to padang and stay here just 1 night (20 to 21 april 2016). my view this hotel was good on location and their facility. they have a very comport bed and quilt, the room also clean, and big space for standar deluxe room. so far this hotel is very recomended. but there's a view thing...

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Helpful?
Thank dodi a
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Dodi A, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... We so greatly appreciate for your sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel really concerned about your experience during your stay at our hotel. We strive to provide a superior service experience for every valued customer, therefore your feedback...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Grand Inna Muara, the hotel elegantly offer 168 rooms that sense a holiday home as well as a business retreat place. Each room is well furnished with a luxurious bedroom, LCD TV, 24 hour services, WIFI, electronic key card system, hair dryer, tea maker and will giving you more comfort - every moment of your stay. Hotel Convention & Exhibition Padang offer 10 meeting rooms with a modern minimalized design and a Grand ballroom. Grand Ballroom can accommodate 2000 guests for your business meeting, exhibition, launching product and other meeting even your special wedding banquet arrangement. Let our experienced staff handle your meeting. ... more   less 

Additional Information about Grand Inna Muara Hotel

Address: Jl. Gereja no.34, Padang 25118, Indonesia (Formerly Inna Muara Hotel)
Region: Indonesia > Sumatra > West Sumatra > Padang
Price Range: $55 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Inna Muara Hotel 3.5*
Number of rooms: 168
Reservation Options:
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Questions & Answers

Questions? Get answers from Grand Inna Muara Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think room nos. x29 (429, 329, etc) has views of the sea.”
 of 5 bubbles d351r33, 18 Oct 2016 | Read review
“Ask for room away from street”
 of 5 bubbles b00sey10, 31 Aug 2016 | Read review
“maybe rooms located in higher floors has better view.”
 of 5 bubbles Vini_D, 15 Feb 2016 | Read review
“I stay in Room 224 and it's OK”
  • Second floor
  • Bathroom
  • Bedroom
  • Bedroom
  • Nice & clean room, but no Wifi
 of 5 bubbles FXJIWANTO, 26 May 2015 | Read review
“Don't accept a room without checking the wifi; it was utterly useless in the first room they gave me, but after a complaint they moved me to one where it worked fine.”
 of 5 bubbles 729JimC, 27 Nov 2014 | Read review
5 of 5
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