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Grand Inna Muara Hotel

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120 Reviews from our TripAdvisor Community

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Showing 50: English reviews
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Jakarta
Reviewed 4 weeks ago

Good hotel and with few minus. In The Room' - Cleanliness: Good - Mini Bar: Not available - Not Available Safety Box - Not provided hand towel - Bathroom Amenities wasn't daily refilled In The Building: - Low Lighting at the afternoon so make it feel spooky - Interior Design must be have boundaries between Hotel (especially for the Restaurant)...

Review collected in partnership with this hotel
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Helpful?
Thank hidayat_nugraha
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Hidayat Nugraha, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. We truly glad for your sharing experienced. We always provide a superior service experience for every valued customer, therefore your feedback is very important to us. Please rest assured that we...

Jakarta, Indonesia
Reviewed 4 weeks ago

I choose this hotel because its central location. Close to museum, souvenir shop, and in-route with DAMRI. The hotel itself is quite nice, bedroom very large and clean bathroom. You should note that this hotel usually used for wedding reception on weekends, therefore it's crowded when I stayed. Perfect choice for people who want to get a nice location with...

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1Thank Miftah F
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Miftah F, Warmest Grand Inna Muara Hotel Convention and Exhibition.... Thank you so much for sharing your review with other Tripadvisor users, we are very glad to read such positive comments. It would be a great appreciation to Grand Inna Muara Hotel to know that how much you enjoyed during you stayed, and also how you compliment facilities...

Bekasi, Indonesia
Reviewed 27 December 2016

I spent 2 nights in this hotel. Overall... The service is good. This is an old hotel but they have refurnished it. The room quite large and the breakfast menu is variative. Even for the lowest class of room type we could find hair dryer in the bathroom. Nice! Since I am wearing veil and need it so much. Although...

Review collected in partnership with this hotel
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2Thank mamanafla
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Ms. Mamanafla, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel very glad to know that you have been enjoyed to stay at our hotel. It is very rewarding for all of the team to receive your comments. We...

Reviewed 19 December 2016 via mobile

Padang, it is true, should be nothing more than a stopover for the tourist. If you are stuck in town like I was, I strongly suggest you look elsewhere. This hotel combines the charm of a modern office building lobby with the service of a fast food joint. Plus it's just miserable to stay here. My room in the fourth...

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Helpful?
Thank Al-Johnny
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. Al-Johnny, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel apologise for any incovenience caused to you during your stay at our hotel. We strive to provide a memorable service experience for every valued customer, therefore your feedback...

Reviewed 2 December 2016 via mobile

Well we stay at level 6. We got street view which is ok. The staffs served us warmly which is good. A few things lack is the aircond keep on changing temperature ,not variety enough food for breakfast,no swimmping pool and fnb im afraid to eat coz will be charged. I'v been through others five stars hotel in Malaysia n...

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Helpful?
Thank linaznz
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Linaznz, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. We truly glad to know that you enjoyed in our hotel and we apologise for any incovenience caused to you during your stay at our hotel. We strive to provide a superior service...

Malang
Reviewed 21 November 2016

I stayed one night and this is my first trip to Padang. I choose Grand Inna Muara because of its location. It is near beach, in front of Museum Adityawarman, Near to the shopping center, easy to find souvenir because near Christine Hakim shop and any other. The hotel is clean and comfortable. Even the breakfast is not ready yet...

Review collected in partnership with this hotel
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Thank vivienf79
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Ms. Vivienf79, Warmest greeting Grand Inna Muara Hotel Convention and Exhibition.... Thank you so much for sharing your review with other Tripadvisor users. I am greatly appreciate and happy to read how much you enjoyed during you stayed at Grand Inna Muara Hotel. I will share your comments with our team. At Grand Inna Muara Hotel we strive to...

Jakarta
Reviewed 13 November 2016 via mobile

Stayed only one night for business meeting. Arrived late midnight, the check in process was very helpful and quick. I got room 310, very clean, comfortable and spacious. Got a very good sleep. Breakfast was OK, not many choices.

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Thank Rahadhian
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear. Mr. Rahadhian, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Grand Inna Muara Hotel much grateful on your review during your stay experienced at our hotel. It is a great appreciation to us. We should glad to know if you enjoyed with services and facilities at our hotel. All of Grand Inna Muara team will be happy...

Tangerang, Indonesia
Reviewed 18 October 2016

The Good: - many choices for meeting rooms - located in the middle of the city - their rendang & kalio are delicious! - ample amenities in room & bathroom: slippers, body lotion, shower gel, shampoo, coffee & tea The Bad: - non-existing business center. they do copies & print-out by the front-desk desktop printer, with barely passable printout quality...

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Thank d351r33
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. d351r33 Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel really concerned about your experience during your stay at our hotel. We strive to provide a superior service experience for every valued customer, therefore your feedback is very...

Bandung, Indonesia
Reviewed 11 October 2016

usually i ordered a laundry service in the hotel in the morning and they came back late in the night. But here they returned your clothes very early. Good.. The room was clean and spacious. I tried their gulai pakis during breakfast, it was nice although i had to put more salt..

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Thank tbayu0826
Maria_Sinaga, General Manager at Grand Inna Muara Hotel, responded to this review

Dear Mr. tbayu0826, Warmest greeting from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for taking the time to write such a detailed review of Grand Inna Muara Hotel. It would be a great convenience to hear that you enjoyed your stay with us and had a beautiful experience. All of staff greatly appreciate to know how...

Jakarta, Indonesia
Reviewed 28 September 2016

Friendly staff. Helpful, they knew what they were doing. Overall it's a very satisfactory stay.Felt that the overall efficiency of the team was well balanced. Breakfast though volume was high, was well catered and attended

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Thank mudamalica
Maria_Sinaga, Manager at Grand Inna Muara Hotel, responded to this review

Dear Ms. Mudamalica, Warmest greetings from Grand Inna Muara Hotel Convention and Exhibition... Thank you very much for sharing every memorable moment at our Hotel on Trip Advisor. Grand Inna Muara Hotel much grateful to know that you have been impressed with our hotel as a pleasant place. It is very rewarding for all of the team to receive your...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Grand Inna Muara, the hotel elegantly offer 168 rooms that sense a holiday home as well as a business retreat place. Each room is well furnished with a luxurious bedroom, LCD TV, 24 hour services, WIFI, electronic key card system, hair dryer, tea maker and will giving you more comfort - every moment of your stay. Hotel Convention & Exhibition Padang offer 10 meeting rooms with a modern minimalized design and a Grand ballroom. Grand Ballroom can accommodate 2000 guests for your business meeting, exhibition, launching product and other meeting even your special wedding banquet arrangement. Let our experienced staff handle your meeting. ... more   less 

Additional Information about Grand Inna Muara Hotel

Address: Jl. Gereja no.34, Padang 25118, Indonesia (Formerly Inna Muara Hotel)
Region: Indonesia > Sumatra > West Sumatra > Padang
Price Range: $55 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Inna Muara Hotel 3.5*
Number of rooms: 168
Reservation Options:
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Questions & Answers

Questions? Get answers from Grand Inna Muara Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose high floor to get a better view”
 of 5 bubbles MiftahF, 25 Jan 2017 | Read review
“I think room nos. x29 (429, 329, etc) has views of the sea.”
 of 5 bubbles d351r33, 18 Oct 2016 | Read review
“Ask for room away from street”
 of 5 bubbles b00sey10, 31 Aug 2016 | Read review
“maybe rooms located in higher floors has better view.”
 of 5 bubbles Vini_D, 15 Feb 2016 | Read review
“I stay in Room 224 and it's OK”
  • Second floor
  • Bathroom
  • Bedroom
  • Bedroom
  • Nice & clean room, but no Wifi
 of 5 bubbles FXJIWANTO, 26 May 2015 | Read review
5 of 5