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Emerald Garden Hotel

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Emerald Garden Hotel
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71 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Bogor, Indonesia
Reviewed 4 weeks ago

I booked this hotel, just about 5 minutes before I got on board to airplane. The main reason I booked this hotel was its affordable and reasonable price for a 4 star hotel. When I booked this hotel with a very cheap price (only IDR 390k or around USD 30), honestly I thought it's gonna be an old hotel with...

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Thank Ristianto_Pribadi
Auckland, New Zealand
Reviewed 13 September 2016

This was a good hotel, has a coffee shop across the road. and has a good cheese cake place across the road in the streets behind its so good. Though in restaurant be aware that people smoke in there and has a bad smell that sticks around. They have a pool, gym and tennis court. Their K.TV place is fun...

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Thank faauikc
Reviewed 20 July 2016

First impression quite good and able to fulfill early check in request, appreciate that. When come to the room, a bit old and bed sheet not really clean. I have no time to test the room due to tired of flight, when get to the evening, found the shower head loose and water came out from the hose, wifi access...

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Thank Charles C
Jakarta, Indonesia
Reviewed 14 July 2016

The hotel still in very good condition even it's already more than 15 years. But surely they need to watch the cleanliness of their laundry because we felt itchy from their blanket... Also the reception not explaining to us about the wifi and breakfast until we ask them, even we do direct booking on the hotel. last thing but I...

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Thank Firmanzie
Bandung, Indonesia
Reviewed 16 June 2016

When I write this, the hotel management has already sent me a sorry note to address their apology and as the sign that they will improve. But they failed to give the excellent service quality because there were no service recovery. Nonetheless, in my humble opinion, the public needs to know. I have experienced the issue that needed every level...

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2Thank Indra M
Singapore, Singapore
Reviewed 24 May 2016

The layout of the hotel is dated, but we had quite a pleasant stay with the family. Room is cozy and clean, only problem is the breakfast. The selection is not up to par, very few dishes to choose from. It's stated as a 4* hotel, but it looked more like a 2*

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Thank Benny T
Kuala Lumpur, Malaysia
Reviewed 20 May 2016

The hotel is rated as 4 star, but, few comments: 1. There is no safe deposit box in the room! Which I find it ackward for even a 3 star hotel what more a 4 star hotel! 2. Water pressure is low and to get an ideal shower temperature between hot and cold is like an art you have to...

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Thank Amidis M
Kuala Lumpur, Malaysia
Reviewed 17 May 2016

I had stayed here over the Labour day weekend. I had upgraded my room to a suite thankfully as there were 3 of us. The suite had a bedroom and bath separate from the living room and powder room. Was a comfortable room however the TV channels / signal were poor and the water pressure in the bathroom was horrible....

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Thank JKP105
Berlin, Germany
Reviewed 6 April 2016 via mobile

This one of old hotel in Medan but the service is very nice and the hotel is clean. Seem also they newly renovated. The pool is great and the fitness center is moderate but very friendly service. The room is spacy and clean. For breakfast they serves mostly Indonesian breakfast with rice and heavy meals like fried chicken, beef stew...

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Thank faozanrizal
Bogor
Reviewed 20 March 2016 via mobile

The hotel is nice, clean, and homy as comfort to stay during my business trip in town. The location also nearby my business and the city center. The room was clean and provide good and enough amenities, the hotel also looks new. The staff and service was good but there is problem during my check-in but they handle it quickly....

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Thank edhio_mobile

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Emerald Garden Hotel

Address: Jl. Yos Sudarso 1 | P.O.Box 2388,, Medan 20235, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $52 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Garden Hotel 4*
Number of rooms: 318
Reservation Options:
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Hotel Style:
#9 Luxury Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Garden Hotel staff and other travellers.
1 question
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Questions? Get answers from Emerald Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book from online booking not directly, it will save you 40%”
 of 5 bubbles Firmanzie, 13 Jul 2016 | Read review
“Choose room with the main road view so you can see beautiful sunrise the next morning”
 of 5 bubbles izzatia2015, 15 Jan 2016 | Read review
“best food, warm hospitality”
 of 5 bubbles rizki180, 26 May 2015 | Read review
“Rooms at corners are better.”
 of 5 bubbles Kitty082015, 23 Feb 2015 | Read review
“Most rooms seem ok, but if you're a non-smoker, be sure to indicate clearly while booking a room for a non-smoking room. Its a smoke culture in Indonesia so there will be smoke everywhere unless specified.”
 of 5 bubbles greasystains, 27 Oct 2014 | Read review
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