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Four Points by Sheraton Medan

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Jl. Gatot Subroto no. 395, Medan 20119 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 49
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (458)
Room & Suite (99)
Dining (54)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Medan
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 386 hotels in Medan
Location
Cleanliness
Service
Value
Travellers' Choice
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Four Points by Sheraton Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Four Points by Sheraton Medan is a Hotel that you can always depend on
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Free breakfast
Bicycle rental
Car hire
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Hotel links
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
16Restaurantswithin 1 km
0Attractionswithin 1 km
427Reviews10Q+A43Room tips
Traveller rating
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Popular mentions
DSatrio wrote a review 13 Jun
Jakarta252 contributions511 helpful votes
• At check-in, although I booked a King bed, I was told (multiple times!) it is not available and I would be assigned a double bed. I refused vehemently as I booked and paid for a specific bed type. o The reception then (magically) ‘found’ me a room with King-sized bed, which later I found out to be a room facing a wall and a roof, with very minimal natural light o I asked for another room and then again was told nothing was available. And if I want a room with a view, the price would be different. o Not until I became visibly angry that they assigned me another room, which apparently WAS AVAILABLE! • There was a leak near the storage area in front of the bathroom, very hazardous! • On 2nd day at 10.50am, prior to my leaving for a meeting, I requested my room to be serviced. At 11.33am someone from the hotel re-confirmed it. At 2.30pm when I returned the room was not serviced at all. • Internet was not working on my last night, and I could not connect using a Macbook and 2 Android phones. The IT guy didn’t even have the decency to show up, but had me me a receptionist who knew nothing about wifi network. Finally, it proven that something was wrong with the router since the night before, thus the internet was dead for the entire floor. • When I asked to speak to the GM, she blatantly refused. The receptionist said the GM had gone home and claimed she was not feeling well! What a convenient excuse to escape an issue!! • Needless to say, I would NEVER stay at this property again
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Date of stay: June 2021
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Response from fredy lim, Revenue Management at Four Points by Sheraton Medan
Responded 2 days ago
Hi Mr. Satrio We would like to apologize for your negative experience at our hotel. We'd like to learn more about your specific situation and make things right. While our team typically does a great job, it seems like we dropped the ball on this. There's a reason why feedback like this is so important, so we can improve the experience for our guests We wish to welcome you back, so that we can make it up to you on next visit Warm Regards, Management
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daniel wrote a review Oct 2020
Medan, Indonesia5 contributions1 helpful vote
the hotel is good, the room atmosphere is comfortable, the staff is friendly and the food is delicious and I had a chance to chat with the chef manyo. I really recommend it for those traveling to Medan👌👌👌👌👌
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Date of stay: October 2020Trip type: Travelled as a couple
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Ronny G wrote a review Mar 2020
Cikarang, Indonesia102 contributions16 helpful votes
Was stayed here for 3 nights. Room, bathroom and lobby was clean, hand sanitiser available in many spots in the hotel. My request to change my room from smoking to non smoking was responded very fast. The hotel staff also responded very well with my request to change my room from twinbed to double bed. The hotel, after got my permission, moved all my belongings to the new room. Staffs were very helpful. Liked the fitness centre that always available and ready any time I request. Breakfast need big improvements. Variety and quality of food, staff availability during first hour, mainly in the egg corner, slow food refilling. Overall a very nice hotel to stay
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Date of stay: March 2020Trip type: Travelled on business
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CalvinHamit wrote a review Dec 2019
Jakarta, Indonesia147 contributions66 helpful votes
We arrived on a rainy evening and the arrival experience was not so good. When we arrived, we must allow the security at the gate to check our vehicle (I was driving), and then from the gate we drove to the lobby to unload our suitcase. After that, from the lobby to the parking lot, I must exit the property first and then re-enter to get to the parking lot. To my surprise, I must let the security to recheck my vehicle, even though they were the one guiding me from the gate to the lobby and lobby to the parking lot! I was the only car at that time!! It was ridiculous! Lobby size is quite spacious and bright. Check in process was quite fast and efficient. Staff were quite friendly. When we got to our room, the room is nice and clean, comfortable bed and pillows. Few unpleasant things are the rooms is a little dark and the AC is not cold enough to our liking, the shower has a problem on the water pressure (the water was going on and off when we took shower, the warm water is not working well during certain period of time of the day, and the sound proofing of the room is quite bad (we can hear people talking next door, people talking / running in the corridor and it is worst when someone accidentally slam their room door). Breakfast in the hotel was also nice for a hotel standard. The lontong / Indonesian rice cake dish is definitely must try if you stay here. One unfortunately encounter during our first breakfast in the hotel is that we notice the hygiene level in the restaurant is rather below standard for a hotel chain under Marriott Management. The waitress who clear up a table for us did not change the cutleries from the previous guests (she just bring those cutleries to her service table and bring it back again on a tray to create a scene as if it is new). And also a young boy at the egg corner was extremely cold towards customers. He did not smile, and even considered ignoring the guest even when I am standing right in front of him. Overall this is a very nice property, only few mistakes which needs to be improved. Definitely will go back to this hotel if I happen to visit Medan again.
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Date of stay: December 2019
Rooms
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Response from fourpointsmedan_fred, Manager at Four Points by Sheraton Medan
Responded 2 Mar 2020
Dear CalvinHamit, Thank you for sharing your feedback, both positive and constructive. I apologize that our security procedures and room settings are not to your liking, and your comments regarding our breakfast have been discussed at length to ensure the hotel will always meet the standard. On another note, i am glad to read that the staff provided great service to you as that is exactly what we want for you and other guests! Thank you again, and i hope you will visit us again at Four Points by Sheraton Medan! Warm regards, Fredy
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VAS1586 wrote a review Dec 2019
Qingdao, China599 contributions198 helpful votes
Checked in on a Thursday night, straight from the airport. Weary and rundown, the front desk understood, made it quick, ushered into room#738 by the helpful concierges cum doormen. A nice corner view room overlooking the city. Nice bed, clean and comfy pillows, lights OK, mini bar not impressive, plenty of bottled water, towels and other hand towel excellent arrangement, toiletries OK, safety razor could be better, toothbrush could be better, shower water excellent, quiet to the core, alleys could be a little better lit as the carpet drowns the brightness, room numbers on display outside the door though big provide no easy spotting by the non illuminant part of the door number via-a-vis lighting of the alley of the floor. Swimming pool small but nice, good attendant on standby for shower rooms there. Restaurant okay, tasty, though seems not much patronage beyond bfast. Bfast is an OK spread, the staff there fine. I had my little niece and my colleagues visiting me and they felt quiet satisfied with the services n facilities. Lobby lounge has an open air sit out too. Quiet good capuccino at the lounge. I am not sure why they have a piano there for show with none playing it or is the hotel putting it in auto play mode, I am not sure. Security is fine here. In all a good hotel to stay, especially with the advantage of having an easy access to malls nearby.
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Date of stay: December 2019Trip type: Travelled solo
3 Helpful votes
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Response from fourpointsmedan_fred, Manager at Four Points by Sheraton Medan
Responded 2 Mar 2020
Dear VAS1586, Your nice words have just brought motivation to our staff. We will keep emphasizing on the level of service provided to guests and at the same time working on the detail of our interior. In overall, i would like to thank you and wish to meet you again when you visit us at Four Points by Sheraton Medan. Regards, Fredy
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PRICE RANGE
USD 40 - USD 60 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Serela Medan
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
220
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Frequently Asked Questions about Four Points by Sheraton Medan
Which popular attractions are close to Four Points by Sheraton Medan?
Nearby attractions include Durian Ucok (1.0 km) and Gallery Payung Teduh (1.1 km).
What are some of the property amenities at Four Points by Sheraton Medan?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Medan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Medan?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Four Points by Sheraton Medan?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Medan?
Conveniently located restaurants include Durian Ucok, Mi Aceh Titi Bobrok, and Ayam Goreng Kalasan.
Are there opportunities to exercise at Four Points by Sheraton Medan?
Yes, guests have access to an outdoor pool during their stay.
Are any cleaning services offered at Four Points by Sheraton Medan?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Medan offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Four Points by Sheraton Medan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.