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Four Points by Sheraton Medan

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Four Points by Sheraton Medan
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269 Reviews from our TripAdvisor Community

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Showing 159: English reviews
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Jakarta, Indonesia
Reviewed 1 week ago

As a returning guest, I must say that the change of management/brand is quite disappointing and below our expectation as a Sheraton managed hotel. To us, the hotel under the old management, is known for its value, hospitality, and so many other things that we decided to held our wedding here after weighing other alternatives. We booked the event hall...

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Helpful?
Thank ferdiyan
Izwan_Jahri, General Manager at Four Points by Sheraton Medan, responded to this review

Dear Ferdiyan Thank you for taking your time to write a review at tripadvisor regarding your recent stay at Four Point By Sheraton Medan. We really appreciate your comment and feedback about your overall experience during your wedding event that our staff at front Office was not friendly and also check in process was slow and also some issue at...

Calgary, Canada
Reviewed 1 week ago

I was pleasantly surprised to see that Four Points is an SPG hotel. Thus, my expectations were high. For the most part Four Points did not disappoint. The facilities are very good. Room was spacious, the lobby was bright and inviting. Food was very good (loved the banana fritters!). The exercise room is brand spanking new. Very nice pool. Some...

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Helpful?
Thank Richard G
Izwan_Jahri, General Manager at Four Points by Sheraton Medan, responded to this review

Greetings from four Points By Sheraton medan. Thank you for your great comments at TripAdvisor and it is a pleasure for me to hear that you were enjoying our hospitality during your stay with us, especially that you really enjoy our pool and also restaurant .Together with our associates members, we are committed to make every stay is memorable, unique...

Bandung, Indonesia
Reviewed 3 weeks ago

Revisited the hotel that was previously operated as Grand Serala Hotel, but now upgraded to Four Points brand. Rooms are spacious and comfortable. Gym and swimming pool have opened and are well appointed. Food and beverage options have improved.

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Helpful?
Thank CvB20152015
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear CvB20152015 Thank you for your taking time to share experiences at Trip Advisor during your stay at Four point by Sheraton Medan. Currently we up grade our hotel facility like Gym and swimming pool to make our costumer enjoy and memorable stay. We looking forward to welcome you back Kind regards Izwan Jahri General Manager

Reviewed 3 weeks ago via mobile

Good and affordable place. Fine dinning. Comfort atmosphere for meeting and workshop. Well maintenance of furniture. Nice meals and warm staff. But the hotel location not so close to business area. Hotel Staff were warm and friendly.

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Helpful?
Thank Bobby L
Reviewed 15 February 2017 via mobile

Extremely friendly staff, perfect service, good room nice view. Receptionist are friendly. I really feel like im at my home when i was stay at four points by sheraton medan. I'm so delighted stay here.

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Helpful?
1Thank winata12
Izwan_Jahri, General Manager at Four Points by Sheraton Medan, responded to this review

Dear Wanata12 Thank you for being wonderful guest and we are delighted to hear that you were enjoying your experience at Four Point by Sheraton Medan and share it at trip advisor , and connected with our friendly associate to make your more memorable and always good to back to Four Pont by Sheraton Medan as your second home whenever...

North Jakarta, Indonesia
Reviewed 14 February 2017

Lokasi hotel ini sangat strategis dekat dengan pusat perbelanjaan dan makanan, kamar yang nyaman dengan interior yang bagus dan aroma kamar yang segar, variasi menu breakfast dan lunch yang selalu menyisipi menu makanan khas medan yang sangat memanjakan lidah. And the most important thing is service excellent from all of staffs. from the security, concierge, front office, house keeping, f&b...

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Helpful?
1Thank gabby_vinnia
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Vinnia Thank you for your taking time and we appreciate that your post and share your memorable experiences at Four Point By Sheraton Medan at TripAdvisor. We are pleased to know that you were enjoy our facilities and good food and also memorable service from our team at Four Point By Sheraton Medan. We hope to see you again...

Reviewed 2 February 2017 via mobile

Being a fellow hotelier,i'm always pleased when the property added new facilities. The swimming pool and wonderful gym were completed.Special mention to Ms Sartika for taking care of my stay and upg to Dlx.Hotel was comfy for me as usual & congrats for rebranding to Four Points By Sheraton

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2Thank Sien Loong S
Izwan_Jahri, Manajer Umum at Four Points by Sheraton Medan, responded to this review

Dear Sien Loong Thank you for staying with Four Points by Sheraton Medan We appreciate that you took time to share your experience during your stayed at Four Point by Sheraton Medan on TripAdvisor. We have been up graded our facilities Gym and pool to make our costumer more enjoy and also to make memorable stay. We hope to see...

Makassar, Indonesia
Reviewed 31 January 2017 via mobile

I stay in this hotel for a long time, the service is excellent, the room is very clean, some hotel staff that clean my room is friendly. One thing that interesting me in here is my untidy clothes is become tidy. The receptionist is very friendly and always smile, always keep it up and good luck in the future !!!!

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Helpful?
Thank alamramadhan
Reviewed 5 January 2017 via mobile

I and my friends had a staycation to celebrate the new year's eve here as its roomrate is still cheaper than another ones. The hotel looks so modern and the room was cozy. It looks like this hotel is gonna be transforming to Four Points by Sheraton Medan because all the stuffs inside the room have its sign such as...

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Helpful?
Thank TamaGTY
Tri Joko S, General Manager at Four Points by Sheraton Medan, responded to this review

Dear TamaGTY, Thank you for staying with the Grand Serela Medan. We appreciate that you took the time to review our Hotel on TripAdvisor I was pleased to read that you enjoy the room, facilities and our staff services during New year eve. We surely take a note on variety of breakfast menu to our Chef. We hope to see...

Reviewed 22 December 2016 via mobile

From the moment we stepped into the hotel we could smell cigarette smoke. A bit too much n fortunately we stayed for 1 night only. Not recommended for people who have sensitive nose. Wifi connection is not stable. Breakfast is nothing to shout about. Not sure why the reviews are good. There wasn't a spa in the hotel (under construction...

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Helpful?
Thank Janeslg
Tri Joko S, General Manager at Four Points by Sheraton Medan, responded to this review

Dera Janeslg, Thank you for taking the time to share your experience during your stay with us. We very much appreciate your comments and feedback. As we continue to improve out our hotel facilities and services, comments like yours provide us with valuable feedback in identifying areas that concern our guests. I am sorry that your experience unstable wifi connection....

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A great Hotel to stay in. A great Hotel to house meetings, events, and functions. A great Hotel with a strategic location with easy and convenient access to many points of interests. If you are looking for a Hotel in Medan that is fit to those descriptions and more, you need not to search anymore because Grand Serela Gatot Subroto Medan is the right answer for you. Offering a Hotel experience that is luxurious, modern, and professional all at the same time, Grand Serela Gatot Subroto Medan is a Hotel that you can always depend on ... more   less 

Additional Information about Four Points by Sheraton Medan

Address: Jln. Gatot Subroto no. 395, Medan 20119, Indonesia (Formerly Grand Serela Medan)
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $50 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Medan 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#6 Luxury Hotel in Medan
#6 Business Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Medan staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Area lantai yang tenang di Lt. 7”
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“higher floor for best view”
 of 5 bubbles rizalerickson, 24 Oct 2016 | Read review
“good ornament”
 of 5 bubbles danielnaldo14, 13 Oct 2016 | Read review
“The higher floor, the better”
 of 5 bubbles PawelOO, 27 Sep 2016 | Read review
“Some rooms have an afternoon sun facing and can be very hot despite the air-conditioning. Ask for cooler rooms.”
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