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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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918 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Medan
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Showing 684: English reviews
Sydney, Australia
Reviewed 22 April 2016 via mobile

We stayed for one night and the hotel was fabulous. The staff were so friendly and accommodating. I had a massage for 75minutes which was fabulous and cost about $36 Aus. The hotel was very reasonably priced for 5 star. The cocktails were expensive at $24. Overall loved my experience at the Marriott Medan.

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Helpful?
Thank Adventuresofpip
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Adventureofpip, Always a pleasure for the team to read such encouraging comments about them. It's happy to know that you very much enjoyed your experience in our hotel especially the massage. On your next visit, If I may suggest, try one of our signature treatment 'Indo Deep Tissue Massage'. Good news that there will be still 25% off...

Newcastle, Australia
Reviewed 21 April 2016

They have great security at this motel. Makes you feel safe. The food at breakfast is very nice and there are lots of choices. The staff are very friendly and attentive. It is not a cheap hotel but if you can get deals on a site it can be very affordable. They have great wifi and we enjoyed sitting in...

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Helpful?
Thank Donna S
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Donna S, Always a pleasure for the team to read such encouraging comments. Safety and security of everyone in the hotel has been always become our top priority. Its happy to know that you very much enjoyed our your stay at JW Marriott Medan especially Lounge. On your next visit, If I may suggest, while enjoying the live...

Jakarta, Indonesia
Reviewed 20 April 2016 via mobile

Went there recently for business purposes. All hotel arrangement made by my company. Huge/Spacious room is the main selling point of the JW Marriot all over the world and without exception JW Marriott Medan. Got the swimming pool view on the lvl 19, not so bad. Breakfast and Laundry standard. Wouldn't mind going back to JW Marriott Medan again in...

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Helpful?
Thank FaisalSiswanto
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms FaisalSiswanto, Thank you for posting your review on TripAdvisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards,...

Reviewed 10 April 2016 via mobile

I stay for three nights with my family. My daughter said "excellent Sushi". We have great buffet dinner for two night and Cheff Predi serve us a wonderfull Sushi. Thank you very much Cheff Predi. Thank you JW Marriot Hotel. Good Job.

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Helpful?
Thank Denny U
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Denny U, Thank you for sharing your review on TripAdvisor. It is great to know that you had an excellent three nights stay with us and that the team took care of your requests. We very much appreciate your recognition on the staff service, especially Cheff Predi, who certainly is a great asset to our team. Rest assured...

Jakarta, Indonesia
Reviewed 2 April 2016

I went here on business trip with my colleagues. The hotel located in a very strategic place in Medan and it's easy to find. Big rooms and no complaint on their cleanliness. The only hiccups is that they only have small swimming pool. I expected larger pool considering that they are the Marriott. But my level of satisfaction is very...

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Helpful?
Thank Danaprawira
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Danaprawira, Thank you for posting your review on TripAdvisor. It was a pleasure to have you as our guest at JW Marriott Medan and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best Regards,...

Indonesia
Reviewed 1 April 2016

I stay during my business trip to Medan. Located in the heart of the city, hotel gives you an easy access to several culinary or shopping center. Hotel room are neat and tidy.Large Bathroom and complete bathing tools. Restaurant gives a delicious local or foreign cuisine. Waiting forward to staying here again in the future.

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2Thank FERRY S
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Ferry S, Thank you for posting your review on TripAdvisor. It was a pleasure to have you as our guest in JW Marriott Medan and we are happy to read from your comments that you have very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon....

Reviewed 30 March 2016 via mobile

JW Marriott is one famous hotel for their services but the one in Medan disappointed my family and I. Disappointed to the point that I won't come back and will tell my friends who are going to Medan not to stay in this hotel or else you will ended up raging. It's really such a waste of time and energy....

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Helpful?
Thank Morla A
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Morla A, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. On behalf of the hotel, please accept my sincere apology. We pride ourselves on delivering positive memorable hotel experiences to all of our guests and we have unfortunately fallen short of our goal during your recent stay. You can...

Sabang, Indonesia
Reviewed 29 March 2016 via mobile

I normally stay in small hotel where ever I travel , especially in Medan as I used it a lot for transit city , but this time with my family we decided to stay here at Marriott to treat our self. It's the cheapest Marriott we ever stay and the local service are just fabulous . Fantastic breakfast , cool...

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1Thank BalqisGuidotti
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs BalqisGuidotti, Thank you for sharing your review on TripAdvisor. It is great to know that you had an excellent stay with us and that the team took care of your requests. We very much appreciate your recognition on the staff services, especially Budi. Rest assured we will share your comments with the rest of the team, to celebrate...

Reviewed 28 March 2016 via mobile

Friendly hotel driver who picked us up from the airport, room and bathroom was clean, room service and waiter from breakfast took good care of my child, all staffs in this hotel is friendly and hospitable, they took effort in recognizing their guests and greeting is always there. Well trained. When you asked for a direction, they will walk you...

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Thank Francesca L
Jakarta, Indonesia
Reviewed 26 March 2016 via mobile

I came here 21 March 2016 The bathroom is good but i'm disappointed why the hell there is not comb, there is not razor. I think thats strange to put the water for drink (aqua) in the bathroom. But the breakfast is good enough. There are various food to eat.

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Helpful?
Thank Andreas Syaloom K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr / Ms Andreas Syaloom K, Thank you for your feedback in regards to your recent stay at the JW Marriott Hotel Medan. We pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and rest assured that we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $80 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors offer great view of city”
Dungdang, 24 Mar 2017 | Read review
“High floors, facing the city”
  • Business King Room
681veran, 20 Mar 2017 | Read review
“29 is the highest floor level. Pool is small.”
  • Sunrise view from room
  • Dawn view from room
AntonWidodo, 8 Mar 2017 | Read review
“Rooms are overall very quiet. All rooms basically are facing the city view on different direction.”
chiangf2014, 6 Mar 2017 | Read review
“Very good staff, rooms are luxurious with great views. food is excellent”
24fahadh, 28 Feb 2017 | Read review
5 of 5