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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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862 Reviews from our TripAdvisor Community

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Showing 644: English reviews
Singapore, Singapore
Reviewed 4 days ago NEW

Generally good hotel for either Business or family friendly. Nothing much to do though at the Hotel except the quite good equipped Gym. the Swimming pool is so so. Some of the toilet parts are in bad shape and showing head dropping few times.

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Helpful?
Thank sze w
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Sze w, Firstly, thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. Glad to hear that you enjoyed your stay with us. Thank you for your valuable feedback on the toilet and shower. I am glad to share that as part of our endeavour to maintain...

Medan, Indonesia
Reviewed 6 days ago NEW

Stayed for two nights here back in November, we booked the deluxe room but upgraded to executive room. The room was very spacious, clean and comfortable. Staffs were very helpful. I will definitely stay at Marriott next time I have the chance.

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Helpful?
Thank ricciadam
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Ricciadam, It is always encouraging for the team to read such positive comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. I also appreciate your recognition of our staff services. We will share your comments with the rest of the team, to celebrate their success. Thank you for giving us...

Melbourne
Reviewed 1 week ago

Hotel is located in downtown Medan and is an excellent place to stay. Room is well set up, a good size with a nice bathrooms and plenty of storage space. More than enough for me. Bed is comfortable (to my liking anyway). The breakfast is one of the best I have had with a huge array or choice of Western...

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Helpful?
Thank PVK48
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms PVK48, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to JW service elements throughout the hotel! I'm glad to know that everything was perfect. Thank you...

Omaha, Nebraska
Reviewed 1 week ago

Just spent two nights at this facility. The rain shower was fabulous! Bed was comfortable and the restaurant and bar served a good variety and quality of food. Would be great if Fox News was available on the TV channel lineup. Had the Pizza and Beer special at the bar. Another meal at the bar was a cheeseburger and fries....

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Helpful?
Thank G8890AQthomasb
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms G8890AQthomasb, Happy New Year from JW Marriott Medan! Wish you and your family a joyful, bright, healthy, prosperous and happiest New Year ahead! Thank you for sharing the experience during your stay at JW Marriott Medan. We are glad to know that you enjoyed your time with us, especially with the services and the food we are offering....

Reviewed 1 week ago

The hotel is located in downtown Medan. They having the quality standard of J.W. Marriot. The room was very cozy and it was wide. Laundry service always delivered on time. The restaurant for breakfast was giving a lot of meal choice.

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Helpful?
Thank Gilang W
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Gilang W, Happy New Year from JW Marriott Medan! Wish you and your family a joyful, bright, healthy, prosperous and happiest New Year ahead! Thank you for sharing the experience during your stay at JW Marriott Medan. We are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are...

Jakarta, Indonesia
Reviewed 1 week ago via mobile

Nothing beats the satisfaction of staying in JW Marriot Medan, the room is very comfortable, the receptionists are nice, breakfast has a lot of variety and the gym and spa are opened for 24 hour! Last but not least, this hotel provides you with infinity pool to enjoy the scenery city view of Medan. The best quality for staying in...

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Helpful?
Thank coffeholic_lie
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms coffeholic_lie, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. We appreciate your positive comment on our breakfast and pool. Our pool is indeed one of the best infinity pool in town. Thank you for...

Reviewed 2 weeks ago via mobile

I have a pleasant stay during my staycation at JW Marriott Medan.. A warm welcome from DM-Susi and escorted to Executive Lounge by a friendly male GRO (forgot his name-my bad) since we had to wait for the late check-in. Thank you, Bu Susi for corcening our late check-in as you know our baby gonna sleep at that time. During...

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Helpful?
Thank IvanaHalim
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms IvanaHalim, What wonderful impressions you have shared with TripAdvisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to JW service elements throughout the hotel! Our staffs have been a major reason for our achievements since...

Reviewed 2 weeks ago via mobile

Stay at December with friends. Superb comfortable beds, complete facilities even give a free shuttle ride to Center point mall Medan. All staff are great at giving their service. Ask for high floor to get great night view. Many variety for breakfast from western, indonesian, japanese. Rooms is accesible ny inserting card at elevator that guarantee guest privacy

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Helpful?
Thank Juli K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Juli K, It is always encouraging for the team to read such positive comments. Its happy to know that everything is fantastic and you enjoyed your stay in our hotel. I also appreciate your recognition of our staff services. We will share your comments with the rest of the team, to celebrate their success. Good to know that...

Reviewed 2 weeks ago via mobile

I had staycation with my friends and everything was really perfect! The staffs were really friendly and helpful, the room looks and feels so luxury and cozy in addition rooms on the high floor with a great city view. The swimming pool facility was so beautiful with the gazebos around it, besides that the hotel provided jacuzi and sauna as...

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Helpful?
Thank TamaGTY
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms TamaGTY, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to JW service elements throughout the hotel! Our staff has been a major reason for our achievements...

Mauritius
Reviewed 2 weeks ago

We went to Medan for a family wedding at the said establishment. The hotel staff are nice and helpful. Reception located at the entrance itself is large enough and the wedding planners have a space dedicated for them in lobby. Moreover you can exchange currencies at the reception which is really helpful when staying in medan city. The room are...

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Helpful?
Thank jgnhts
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms jgnhts, Congratulations on your family wedding! First and foremost, I would like to express big thank you for your staying in our hotel and for sharing your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, your feedbacks should only help us improve. With regards to the water and your comments on the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: $93 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Travelocity, Agoda, Hotels.com and TripOnline SA so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Medan
#1 Spa Hotel in Medan
#1 Business Hotel in Medan
#2 Family Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles 591szew, 18 Jan 2017 | Read review
“Use bottled water for brushing teeth”
 of 5 bubbles jgnhts, 3 Jan 2017 | Read review
“The hotel staff will offer you every assistance, first class”
 of 5 bubbles NickHyam, 2 Jan 2017 | Read review
“high floor”
 of 5 bubbles e-funasan, 21 Nov 2016 | Read review
“nice room & great view”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
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