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JW Marriott Hotel Medan

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Jl. Putri Hijau no. 10, Medan 20111 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
JW Marriott
USD 73
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Free cancellation until 29/01/22
Reserve now, pay at stay
Expedia.com
USD 72
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Free cancellation until 29/01/22
Hotels.com
USD 72
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Free cancellation until 29/01/22
PricelineUSD 72
TravelocityUSD 72
eDreamsUSD 72
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1134)
Room & Suite (380)
Dining (132)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Medan
Updated 11/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 413 hotels in Medan
Location
Cleanliness
Service
Value
Travellers' Choice
Ideally situated in Medan, Indonesia's Central Business District, JW Marriott Hotel Medan has the proud distinction of being Medan's first and only 5-star International hotel, providing a memorable setting for business and leisure. Encompassing 280 intuitively designed guest rooms in both smoking and no smoking rooms, each room exclusively reserves mesmerizing views of the Medan skyline with floor to ceiling windows. Rooms are furnished with luxurious linen and well-equipped with modern technology such as LED TV, Bluetooth Speaker, and highest speed Wi-Fi connection in town. Maintain your fitness with a workout in the 24 hour on-site gym or a majestic swim in our outdoor infinity pool which features Medan’s most beautiful sunrise. Savor delicious cuisines and signature drinks at our on-site restaurants or slow down at the hotel Executive Lounge with 180 degree views of Medan. Be sure to find a restful oasis by our luxury spa for a day of pampering. Plan your 5-star escape in Medan.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Chinese, Indonesian
1361Reviews18Q+A100Room tips
Traveller rating
  • 758
  • 440
  • 107
  • 37
  • 20
Time of year
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Popular mentions
Michael wrote a review Yesterday
Jakarta, Indonesia1 contribution
Excellwnt Sevice from the minute you check in. Staff are super friendly. Breakfast and dinner experiences are superb. Food is top quality and the service staff always eager to serve your need. Pak Ilham one of the service staff at the breakfast area always cares and remembers my breakfast habit which is very good from my point of view. This is the only hotel that I found that has the staff remembers customer’s food preference and habit. By the way, the chef also cooks my favorite fried egg white. Bravo to the service staff at Marriot. Service level above par. 👍👍👍
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Date of stay: January 2022Trip type: Travelled on business
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MartahanDavid wrote a review 17 Jan
Jakarta, Indonesia4 contributions1 helpful vote
The moment I arrived at Main Gate, the security guard was very welcoming with big smile and warm. When I stepped into the lobby, again the front door staff was very friendly and genuine. Fast check-in, clear explanation, Nice room, clean and tidy. Welly FO Spv and Mba Susi ensured my stay was comfortable. I had a morning flight on 12th Jan with ETA at 6 am and I have to wake up early to catch my flight. Welly FO Spv offered me wake up call, and not only that, he managed to order take away breakfast which I love it. Very simple breakfast yet very delicious and its perfect which i have my fav Hash Brown in it. Welldone to Culinary Team. I will def come back to JW Marriott Medan. Thank you everyone
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Date of stay: January 2022Trip type: Travelled solo
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Response from JW Marriott Medan, Marketing at JW Marriott Hotel Medan
Responded 4 days ago
Dear Mr. David, How wonderful it is to learn that you enjoyed your time in our hotel. Thank you for sharing your positive impressions of JW Marriott Medan during your stay with us, part due to the gracious hospitality you received from our associates and I am so pleased to learn that you had a memorable and enjoyable experience and that our team was able to exceed your expectations. We are very proud of our associates who you mentioned, who as you noted enjoy what they do each day and look to create memorable experiences for you. Thank you very much for staying with us and I appreciate you for sharing your comments with us and we are looking forward to welcoming you back soon! Warm Regards, Martin Ehlers, General Manager
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Novita Y wrote a review 16 Jan
Barcelona10 contributions1 helpful vote
My husband and I stayed in this hotel for about 23 days. All of the staffs were very nice , its is not surprise because Mr Martin, their GM really leads by an example. Thank you to all JW Marriot Medan Team. You are all fabulous. Mr Martin..you are trully an amazing leader to your team. i can see how care you’re to your team and your guests. Ihwani..amazing man at the concierge who always helpful. At the restaurant.. Chef Agung..always say hello to us. Chef Bayu..thank you for the western breakfast..yummy! Chef Fredy..your soto medan is the best Chef Suyura..also made a very nice soto Deddy and Epri…your signature green juice is our favourite Ilham..our star…you make our stay always enjoyable! Andika..very helpful and friendly.. Adji..you know that I like crackers for my breakfast Pratiwi…always greet us evrytime we want to have breakfast Alexandra..best barista! Then..last but not least Yani..who always keep our room clean and tidy. My husband been staying in many hotels around the world when we travelled for bussiness and pleasure..short and long stay…but..this hotel..JW Marriot Medan..the only hotel that make us feels like home and all the staffs are so nice and amazingly we remember all their name. That show how enjoyable our stays there. This hotel will be our top prioriity everytime we stay in medan
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from JW Marriott Medan, Marketing at JW Marriott Hotel Medan
Responded 3 days ago
Kepada Yth Ibu. Novita, Kami senang sekali Ibu dapat menikmati pelayanan dan fasilitas dari hotel kami. Terutama atas komentar positif mengenai semua pelayanan dan fasilitas hotel kami yang sangat kami banggakan. Merupakan kehormatan bagi kami untuk mendapatkan rating sempurna. Terima kasih telah berbagi pengalaman anda menginap di hotel kami dalam ulasan Ibu dan dengan menyebutkan Nama team kami satu per satu yang menyempurnakan pengalaman menginap Ibu. Atas waktunya untuk berbagi pengalaman anda tinggal di hotel JW Marriott Medan, saya ucapkan terima kasih. Kami juga sangat menantikan untuk menyambut Ibu dan keluarga kembali untuk pengalaman menginap yang menyenangkan! Salam Hormat, Martin Ehlers General Manager
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Katharina H wrote a review 10 Jan
Rotterdam, The Netherlands1 contribution
As expected, it’s always a pleasant and warm stay at JW Marriott Medan. No need to say no more - as a person who travels often and has longstay in hotels, JW Marriott is on the top list. PS: Mr. Welly in receptionist is
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Date of stay: January 2022Trip type: Travelled on business
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Response from JW Marriott Medan, Marketing at JW Marriott Hotel Medan
Responded 1 week ago
Dear Mr. Karinkarr, How wonderful it is to learn that you enjoyed your time in our hotel. Thank you for sharing your positive impressions of JW Marriott Medan during your stay with us, part due to the gracious hospitality you received from our associates and I am so pleased to learn that you had a memorable and enjoyable experience and that our team was able to exceed your expectations. We are very proud of our associates who you mentioned, who as you noted enjoy what they do each day and look to create memorable experiences for you. Thank you very much for staying with us and I appreciate you for sharing your comments with us and we are looking forward to welcoming you back soon! Warm Regards, Martin Ehlers, General Manager
Read more
yy77753 wrote a review 9 Jan
1 contribution
Mr. Selamat and Ms. Nila at reception were very kind to support me during my stay. They take care for my schedule and made me flexible service to me. Everything I request was accepted by them with smile. I am highly impressed and appreciate their service and I am highly recommend this hotel. I want to revisit this hotel again near future.
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Best Staff especially Mr. Selamat and Ms. Nila
See more room tips
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Response from JW Marriott Medan, Marketing at JW Marriott Hotel Medan
Responded 1 week ago
Dear Mr. Yuhki, How wonderful it is to learn that you enjoyed your time in our hotel. Thank you for sharing your positive impressions of JW Marriott Medan during your stay with us, part due to the gracious hospitality you received from our associates and I am so pleased to learn that you had a memorable and enjoyable experience and that our team was able to exceed your expectations. We are very proud of our associates who you mentioned, who as you noted enjoy what they do each day and look to create memorable experiences for you. Thank you very much for staying with us and I appreciate you for sharing your comments with us and we are looking forward to welcoming you back soon! Warm Regards, Martin Ehlers, General Manager
Read more
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PRICE RANGE
USD 69 - USD 91 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaSumatraNorth SumatraMedan
NUMBER OF ROOMS
287
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Frequently Asked Questions about JW Marriott Hotel Medan
Which popular attractions are close to JW Marriott Hotel Medan?
Nearby attractions include Center Point Mall (0.8 km), Otten Coffee (1.2 km), and Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara) (1.0 km).
What are some of the property amenities at JW Marriott Hotel Medan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Medan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Medan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Medan?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Medan?
Conveniently located restaurants include Bistronomix, Marriott Cafe, and Jade Chinese Restaurant.
Are there opportunities to exercise at JW Marriott Hotel Medan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Medan have airport transportation?
Yes, JW Marriott Hotel Medan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Medan?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Medan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.