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Mercure Batam

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Mercure Batam
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336 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Penang Island, Malaysia
Reviewed 9 November 2013

I mostly check-in Mercure Batam as it's near to one of my customer. I believe the management has put a lot of effort in order to maintain (sorry, not up to improve level, yet) the condition of the hotel. The only thing under my expectation was the gymnasium. The condition of gymnasium getting severe. 2 units of treadmills downed (please...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank HS_YEOH84
6178, General Manager at Mercure Batam, responded to this review

Dear HS-Yoah We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are...

Greater Wellington, New Zealand
Reviewed 8 November 2013

Stayed here again for 3D/2N on Groupon. All the staff here are customer friendly, especially those at front desk who are willing to provide appropriate info with regard to local travels and sight seeing. Their cleaning staff do a great job providing clean linen. Towels are getting older and rough to use on your skin, but the cleaning staff gave...

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Helpful?
Thank TravellerPorirua
6178, General Manager at Mercure Batam, responded to this review

Dear Valuable Customer We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam Hotel, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our...

Reviewed 31 October 2013

The front desk service was good but not excellent enough. To make it worse, the buffet breakfast was the worst in my whole life in a hotel because I was brought to a table full of soiled plates & glasses, it was not even cleared for 15 minutes of sitting. The service staff was not enough & there's not a...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Nicholas B
6178, General Manager at Mercure Batam, responded to this review

Dear Nicholas. Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for unfortunate...

Singapore, Singapore
Reviewed 31 October 2013

Stayed 1 night with 3 of my friends during weekends, booked deluxe, connecting rooms. The room was rather huge, however the room doesn't seem well maintained. It looks old and has some kind of smell on the carpet floor. The staff are not english speaking staff, we had hard time communicating with them, we used basic english to verify some...

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Helpful?
1Thank Jenny T
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest. Thank you for taking the time to share about your experience at the Mercure Batam Hotel. On behalf of the entire team here at Mercure Batam, kindly accept our sincerest apologies for not being able to provide the best hospitality and service during your stay. First and foremost, I would like to extend my sincere apologies for...

Singapore, Singapore
Reviewed 18 October 2013

Review collected in partnership with Accorhotels.com
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Thank lynne_steele1
6178, General Manager at Mercure Batam, responded to this review

Singapore, Singapore
Reviewed 30 September 2013

It's just an okay hotel. We checked in late in the evening, as the tour guide has lots for iteniary. Every room has different function such as lighting, except for table light. It took us one hour just to figure how to on the light, there's no switch at the window whatsoever. There's a so-called alarm clock aka multi-function (for...

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Helpful?
Thank Haley16
6178, General Manager at Mercure Batam, responded to this review

Dear Haley ,Thank you for taking the time to share about your experience at the Mercure Batam Hotel. We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused. Please...

Tangerang, Indonesia
Reviewed 17 September 2013

Review collected in partnership with Accorhotels.com
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1Thank Eben17
6178, General Manager at Mercure Batam, responded to this review

Singapore, Singapore
Reviewed 9 September 2013 via mobile

Been to the hotel with colleague on R & R. Had a fun day at the hotel. Get around in a taxi is convenient. The helping hand that is given for me also appreciated. Well done mercure. Never stay before and it impress me. Juz focus on the breakfast as it is late to top up the food and utensil....

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Helpful?
1Thank Ryan L
6178, General Manager at Mercure Batam, responded to this review

Sincerely beloved guest. We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at Mercure Batam, we are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests...

Reviewed 9 September 2013

I refered to the past reviews given and thus was mentally prepared for the worst or exact but in my view, this hotel is consider acceptable, in terms of its room size, TV channels except on the part that no hair dryer is provided (I have long hair, try imagining sleeping with the wet hair in a aircon room?). On...

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Helpful?
Thank yapya
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused. Please rest assured...

Singapore, Singapore
Reviewed 4 September 2013

My friend and I had a free upgrade to a suite room which was almost twice the size of our original superior room. The room was generally clean. However, the old furniture made it look a bit dirty and the bath tub and carpet seemed to have suffered slight burns from cigarettes. The TV reception was not clear for quite...

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Helpful?
Thank Yining23
6178, General Manager at Mercure Batam, responded to this review

Thank you for taking the time to share about your experience at the Mercure Batam Hotel. We sincerely appreciate your time and effort in bringing up the issues you encountered during your stay, as constructive comments like yours enable us to recognize areas where improvements are needed. Kindly accept our apologies for the disappointment and inconvenience caused. Please rest assured...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 

Additional Information about Mercure Batam

Address: Jalan Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Price Range: $46 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Mercure Batam Hotel Batam
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Batam staff and other travellers.
1 question
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Questions? Get answers from Mercure Batam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the back building, facing the poor are less noisy. Ask for a newly renovated room for newer furnishings and brighter rooms.”
 of 5 bubbles Fifidog, 19 Sep 2016 | Read review
“Asked for non-smoking room if needed”
 of 5 bubbles RegineSK, 24 Jul 2016 | Read review
“Try not to get a room with a pool view. It will be very noisy.”
 of 5 bubbles robbiel2005, 7 Jun 2016 | Read review
“Take lower floor to avoid sunrise (heat)”
 of 5 bubbles Mikehen7, 24 May 2016 | Read review
“request for the new room if available”
 of 5 bubbles Juvita007, 13 May 2016 | Read review
5 of 5