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Mercure Surabaya

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Traveller (306)
Room & Suite (102)
Dining (82)
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Overview
  • Excellent21%
  • Very good52%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“pizza hut”(8 reviews)
“new building”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (741)
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All reviewspizza hutnew buildingchinese restaurantaccor hotelssuperior roomwelcome drinkswimming poolnice hotelbusiness triptunjungan plazablue bird taxitaman bungkulchecking inmeeting roomfront officebreakfast buffet ispleasant stay
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11 - 15 of 468 reviews
Reviewed 17 March 2018

Mercure Surabaya , this hotel has good view, location is also very strategic, not far from TP shopping area, ideal for business trip like me, front office is friendly, got room quickly without waiting room ready, check in by reception and guest relation very fast...More

Thank Dani T
Response from Sugito_1, General Manager at Mercure SurabayaResponded 19 March 2018

Dear Dani T , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

Reviewed 17 March 2018

Very happy to stay at mercure surabaya, really amazing welcome from doorman and doorgirl. warmly welcomed by the reception and guest relations, they are very friendly to the guests, I really like the service, especially for the service of guest relations to check in with...More

Thank bobby p
Response from Sugito_1, General Manager at Mercure SurabayaResponded 19 March 2018

Dear Bobby P , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

Reviewed 14 February 2018

Smooth check in and out. Got room upgraded as accor gold member. Room very clean and nice. Excellent service from the staff and service crew from the restaurant. Thanks to front desk especially Liliana and Vina and the housekeeping crew.More

Review collected in partnership with Accorhotels.com
1  Thank acealan
Response from Sugito A, General Manager at Mercure SurabayaResponded 15 February 2018

Dear Acealan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 7 February 2018

The location of the hotel is in the middle of the city and near the shopping mall. I have stayed here for 3 night and it has always been far for disappointment. Staff always give attention during my stay in Mercure Surabaya, especially Mrs. Widya,...More

Thank dewifatma658
Response from Sugito A, General Manager at Mercure SurabayaResponded 12 February 2018

Dear Dewifatma658 , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 23 January 2018

Guest relation very working with good. give welcome drink to guest, giving warm welcome to guest , and very feel welcome to every guest at this hotel. They are always smile , very friendly and gooddd.. GOOD JOB GUEST RELATION MERCURE SURABAYAMore

Thank williamjames0123456
Response from Sugito A, General Manager at Mercure SurabayaResponded 24 January 2018

Dear William James013456, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 34 - USD 47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 34 - USD 47 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (306)
Room & Suite (102)
Dining (82)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
1 December 2016|
AnswerShow all 7 answers
Response from Sugito_1 | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
20 October 2014|
AnswerShow all 4 answers
Response from Sugito_1 | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"no comment on this, mine was great"
Read review
"Ask for newly renovated rooms. They are better, but may require room upgrade (pay more)."
Read review
"good location , good pool view 317"
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"Its suite rooms are very wide equipped with bathup"
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