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Mercure Surabaya

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Mercure Surabaya
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626 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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surabaya
Reviewed today NEW

This hotel location is in Surabaya centre, easy to go to anywhere in Surabaya area Have Delicious Chinese food which serve dimsun in the morning All staff very friendly and helpful have ballroom and suitable for meeting, partry and any activities for many persons

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Helpful?
Thank emilianic
Pontianak, Indonesia
Reviewed 2 days ago NEW

Good: Location, Modern design, Bad: Bad smell of bathroom sewer (especially every day after the room being made up as the door was always open and every morning when I got into the bathroom). No Face or Hand Towel. Tip: Big Shopping Mall is located 5 minutes drive from hotel. Some well known fast food outlets are within walking distance...

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Helpful?
Thank Irwan T
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Irwan, May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read for your impression regarding the design of its building. Sure this will be a great recommendation for the traveler. However it is with sincere regret that...

Jakarta, Indonesia
Reviewed 2 days ago NEW

what a lovely Hotel and Lovely service!!!! and good food, good price, good meeting room, and good security for business in surabaya this hotel is recommended!! and for family trip too of course for solo trip is the best choice to stay in surabaya!!!

Review collected in partnership with this hotel
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Helpful?
Thank arjunaoktavianus85
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Arjunaoktavianus, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

Singapore
Reviewed 3 days ago NEW

This was the 2nd time I stayed here in 3 months. Was given the room window facing the chiller fan again and it was noisy throughout the night. Heard that the hotel is upgrading the rooms and hope that the next time I am there it will be a new look.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ericlim2017
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Ericlim May I begin by thanking you for your review on Trip Advisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you have been return back to stay in Mercure Surabaya. However it is with sincere regret that we note your dissatisfaction during stay. “Please accept...

Bandung, Indonesia
Reviewed 4 days ago NEW

lighting in bathroom and write desk is too dark, and TV place is too long from the bed so didn't seen clearly, and in the bathroom still finding the little animal like coacroach, I think thats all to be increased repairing for the next services

Review collected in partnership with this hotel
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Helpful?
Thank cahyanabdg
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak Cahyanabdg, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will take a concern on your feed back regarding the light surround a table and tv set. Please take our sincere...

Jakarta
Reviewed 4 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tprasetyo
Sugito A, General Manager at Mercure Surabaya, responded to this review

Jakarta, Indonesia
Reviewed 1 week ago

the food was nice. the service also nice and friendly. but the building design was little bit confusing. the access was quite strategic because the building located near town center. it would be more satisfying if you can add ATM in hotel.

Review collected in partnership with this hotel
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Helpful?
Thank lathifahzj
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Lathifahzj, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team and...

Jakarta, Indonesia
Reviewed 1 week ago

You need to choose the room in the new wing. The room is clean but a bit too packed with the decoration. Breakfast was just ok, the local Soto is nice. The hot drink-Jejo is recommended in their coffee cafe

Review collected in partnership with this hotel
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Helpful?
Thank Vanda A
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Vanda, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team and...

jakarta
Reviewed 1 week ago

It's located in mainroad, provide good enough breakfast e.g. soto and clean room with pool, cafe, spacious parking area, we can enter from two diferent road, near a public park call Taman Bungkul and on Sunday, visitor can enjoy Car Freee Day

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Helpful?
Thank davidsL1814BG
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Bapak David, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

madiun
Reviewed 1 week ago

have a new property and very modern and minimalis, great services, very clean and comfortable room, have a good view, have a good design for they room, unique design and cute, and i love that, everything is excellent!

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Helpful?
Thank chindyariani
Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Ibu Chindyariani, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our service and its facilities, I will thank the personally on your behalf and your kind words will be pass to our team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Trimurti Resto
Trimurti Resto
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $43 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Mercure Surabaya Hotel Surabaya
Hotel Style:
#11 Business Hotel in Surabaya
#12 Spa Hotel in Surabaya
#13 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Surabaya staff and other travellers.
2 questions
Ask a question
3 months ago

See all questions (2)

Questions? Get answers from Mercure Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The new wing”
 of 5 bubbles 885vandaa, 23 Mar 2017 | Read review
“not yet for now”
 of 5 bubbles chindyariani, 22 Mar 2017 | Read review
“Superior room is spacious”
 of 5 bubbles SigitPra, 14 Oct 2016 | Read review
“KFC/Dominoes/Pizza Hut is at walkable distance”
 of 5 bubbles 27arunj, 8 Sep 2016 | Read review
“Superior Rooms in the new wing”
 of 5 bubbles AlanMichaelWard, 6 Aug 2016 | Read review
5 of 5