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Garden Palace Hotel

Hotwire.comUSD 40*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 48*
USD 40*
USD 48*
USD 40*
USD 48*
USD 40*
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Garden Palace Hotel
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263 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Reviewed 30 March 2017

This is the 2nd time after my first stay here 7 years ago, and I still see a well maintained hotel. They renovated some of the rooms so it carries new modern design. Well Done..!! Rooms are clean, AC is good, breakfast variety is quite good but with average taste. Staffs are very friendly and helpful. Overall this hotel is...

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Helpful?
Thank Friedrich H
Singapore
Reviewed 15 March 2017

Very well maintained hotel with a nice charm despite being a little older than the rest. Everything was nicely put in place, great staff, good food and very comfortable rooms. Wifi speed was better than most and the gym is one of the better ones around. Location a bit off from the malls but its not big deal in the...

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Thank ABChan
Singapore, Singapore
Reviewed 18 January 2017 via mobile

This is the first time I stayed here. A friend of mine who was a young engineer then in the early 90s worked in this hotel. He is now a successful older engineer. When you walk into the hotel, there is an air of sophistication. The terrace stairs leading to a Chinese restaurant is impressive. The Garden cafe within the...

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Helpful?
Thank Leong T
Rahmi D, Director of Sales 7 Marketing at Garden Palace Hotel, responded to this review

Dear LEONG TEH, Mr Warm Greetings from Garden Palace Hotel Surabaya.. Thank you for spend your time to write some review. Sure we know well Mr. Stefanus, and we feel pleasure that you enjoy your stay. We feel sorry for some incovenience at your room. Can't wait to see you again on your next trip to Surabaya Best Regards, RAHMI...

Chhindwara, India
Reviewed 17 December 2016

We stayed in hotel for 2 nights. Rooms and Bathrooms are big and well equipped. Good wi fi speed. Complementary breakfast with so many choices but no Indian dishes. If you want take away breakfast in lieu of restaurant breakfast, is very good. Room tariff is reasonable. Hotel taxi service rates were high, so I use Uber and it was...

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Helpful?
Thank Rakesh S
ACT
Reviewed 6 November 2016

Standard international hotel with great views from the higher floors. The staff were friendly, cheerful and helpful, and the buffet meals (breakfast and lunch) were very good. The room (Royale Club floor) was comfortable and clean, but felt a bit small, there was no power outlet near the desk, the height of the desk chair couldn't be adjusted (too low)...

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Thank R C
Singapore, Singapore
Reviewed 2 November 2016

On 30th October 2016, when I checked in at 4:00pm, I had to wait for my towels for one hour. I was told that the laundry service was out of order. Other than that, the staffs are friendly and helpful. The breakfast was good with varieties. The room is clean and spacious. The location is also near shopping mall. The...

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Thank lipsengtan_frps
Bandung, Indonesia
Reviewed 21 October 2016 via mobile

Parking fee in this hotel is very expensive. Rp 50,000 for less than one hour. More than ten times compare with other parking fees. Other hotels even provide free parking fee. If you have a business meeting here, you have to make sure to prepare huge amount of parking fee.

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Helpful?
Thank efratadenny
ElfaYErlangga, Director of Sales & Marketing at Garden Palace Hotel, responded to this review

Dear Efratadenny, Thank you for sharing your view on Garden Palace Hotel Surabaya and regret to hear that you did not enjoy your recent visit pertaining to this parking fee. Regarding this matter, our staying guest absolutely have privilage FREE parking since they did check in procedure at the reception, and for our others Hotel guest ( not staying) also...

Manila, Philippines
Reviewed 16 September 2016 via mobile

Top hotel ...lovely in house breakfast. Clean ....good staff and wifi is clear and strong. Rooms are large with all facilities working. Close to Malls and CBD. Taxi service is at your front door so no waiting or ques. The views from the window are panoramic over the city. And shower water is hot and steady love that shower.

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Thank DAVO236
Jakarta Utara
Reviewed 2 September 2016 via mobile

i came to this hotel at 1 am. it is very suprised the management consider to upgrade my room from the standart to be the junior suite. it is very lucky. the interior of the hotel is very interesting. the room is a standard for the four stars hotel.

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Thank ramdansyah b
Stirling, Scotland, United Kingdom
Reviewed 2 September 2016

I have stayed at this hotel back in April, when I came to Surabaya to present at the conference. Although it's been 4 months since I visited this place, I still remember the amazing breakfast we were served every morning. I really wish I could have such a great selection everyday! You can choose between European and Indonesian cuisine, have...

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Thank Irina_A_T

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 

Additional Information about Garden Palace Hotel

Address: Jln. Yos Sudarso 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $48 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Reservation Options:
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Hotel Style:
#10 Business Hotel in Surabaya
#21 Spa Hotel in Surabaya
#22 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Garden Palace Hotel staff and other travellers.
4 questions
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Singapore, Singapore
5 months ago
NYC
10 months ago

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Questions? Get answers from Garden Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a non-smoking room you need to state in advance.”
ABChan, 14 Mar 2017 | Read review
“Select higher floor rooms with Suramadu Bridge facing.”
rakeshs112, 17 Dec 2016 | Read review
“Northern side rooms have a great view of the Suramadu bridge”
Nasution, 5 Nov 2016 | Read review
“My room on the 6th floor was a quiet one but with no view.”
lipsengtan_frps, 2 Nov 2016 | Read review
“Higher floors for good views”
  • Huge bed
EllejayStacey, 20 Mar 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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