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JW Marriott Hotel Surabaya

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Traveller (1000)
Room & Suite (328)
Dining (106)
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Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(35 reviews)
“tunjungan plaza”(65 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (922)
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All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelan upgradebreakfast buffetlate checkfive star hotelbiggest malllocal foodf bhotel staff
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81 - 85 of 648 reviews
Reviewed 6 September 2017

Hotel luxury. Check in and check out fast. Near Tunjungan Plaza and there's free shuttle from JW Marriott Hotel to Shogo - Tunjungan Plaza. My room very comfortable and equipped amenities. Wheelchair accessibility. there's sauna, gym and outdoor swimming pool.

6  Thank ennie008
Reviewed 4 September 2017

We went to Surabaya for an event and stayed here for a night before and a night after. Took advantage of their gym which was well laid out with plenty of space, it had a really good wet area including, spa, steam room, and sauna...More

5  Thank MarkSW4
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 15 September 2017

Dear MarkSW4, Thank you for your positive reviews and we are delighted to know that overall you have an enjoyable staying experience with us. We hope to see you back again for another memorable stay at JW Marriott Surabaya. Warm regards, Colin Young General Manager

Reviewed 1 September 2017 via mobile

Nice and calm for stay at my birthday,thanks for management JW Marriott Surabaya for cake's birthday surprise for me. hotel ok,very clean pool and my son's so happy playing at the pool,nice and big room with comfy bed for my family..

6  Thank Ir D
Reviewed 31 August 2017

I stayed there on the previous New Year 2017. The place is good. Spacious room. Bathroom with bath tub. Suitable for kid. Fun time at the pool. Great breakfast. Great City view. All is very satisfying.

6  Thank 89joyce
Reviewed 30 August 2017

We had booked 2 rooms and managed to get it side by side, the staffs were great from Front Desk to Concierge to the Guys at the door, Mr Ucok and Mr Ujang and the Lounge ladies especially Elvira. The level of service was excellent...More

8  Thank Pinkyharpre
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
USD 68 - USD 111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 68 - USD 111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1000)
Room & Suite (328)
Dining (106)
Pool & Beach (34)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
sBerri
1 November 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
its_doctor_d
5 April 2017|
AnswerShow all 7 answers
Response from Ellen P | Reviewed this property |
had it before 6
0
Votes
Room Tips
"Room with pool view is the best"
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"Do not get room 1504, very noisy as it is near a service entrance."
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"high floor"
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"The shopping mall nearby is great, via the shopping mall you can also go to the Sheraton Surabaya where its..."
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