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JW Marriott Hotel Surabaya

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#2 of 129 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Surabaya
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718 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Surabaya
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Showing 503: English reviews
Jakarta
Reviewed 5 November 2016 via mobile

As the second largest city in Indonesia made me travel a lot to Surabaya for business purpose. Latest I visited the Hotel, Jessica (the receptionist) upgraded my room and my friend's to Studio as compliment. The room was spacious and just upgraded I think. The linen and bed was new and comfortable. Will be great if I brought my nephew...

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4Thank erik4936
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear erik4936, Thank you for considering us as your favorite hotel in Surabaya! It is a pleasure to learn that you have an enjoyable time staying with us. We take great pride in ensuring our guest’s satisfaction by delivering excellent products and services and we are delighted to know that we have succeeded this time. We are all looking forward...

Kelowna, Canada
Reviewed 5 November 2016 via mobile

On a recent visit to Surabaya, I decided to stay at the JW Marriott. The hotel is in a good location and provides a sense of security. The staff are very accommodating and service begins the moment you get out of your car. The floors are all quiet and there is a sense of calm that differs from life outside....

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4Thank GuyoftheGlobe
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear GuyoftheGlobe, Thank you for taking you valuable time to share your experience on your recent stay with us. It is our pleasure to learn that you enjoyed your stay with us and we appreciate your compliments to our product and service. Review like yours definitely will be shared to the team as an encouragement to continuously enhancing our level...

Reviewed 3 November 2016 via mobile

Best location in the middle of the city. Near malls. There is rawon setan soup across the hotel. Room are spacious with bathtub and shower.room in the higher floor has better city view. Staff are attentive and professional

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3Thank Frandy S
Jakarta, Indonesia
Reviewed 3 November 2016

JW Marriot Hotel Surabaya have staff in the Club Lounge was very great service, the best hotel. Clean room, bigger size room , the value of the money is unbelievable. Great experience and very recommended business & relax hotel

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3Thank jakaumbaran
Reviewed 2 November 2016 via mobile

Always love staying here. Comfy, clean and quiet room, really love the ambience. The Executive Lounge is a perfect place to chill and all the staff are also impressive. They cater your need perfectly. Good food also at all their restaurant. Location also nice since it located in the central of Surabaya.

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3Thank dblueseed
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear dblueseed, Thank you for writing such a great review in regards with your stay at JW Marriott Surabaya! We continuously ensure that our guests have a memorable stay with us and we are happy to know that you acknowledged it, even more so that you consider us as the best hotel in Surabaya. We would be more than happy...

Reviewed 1 November 2016 via mobile

Lovely stay at the hotel. Had a great time. 5 stars for the breakfast.😁😁only minus was seeing the guard dogs at the gate overworked .one dog was thete from 7 in the morning to 7 pm. Never saw any water for them since the weather is pretty humid during the day. Hope jw mariot have a easier better working condition...

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2Thank zinaamin
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear zinaamin, Thank you for sharing your review on your recent stay at JW Marriott Surabaya and we are pleased to know that overall you had an enjoyable stay with us. In regard with the guard dog, we have in total 7 dogs with hourly rotation working schedule to make sure that they are not overworked. We provide adequate food...

Reviewed 30 October 2016 via mobile

The staff in the Club Lounge was very amazing, the best service. Clean room, bigger size room compare other 5 stars hotel at Surabaya, the value of the money is unbelievable. Great experience and very recommended business hotel

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2Thank Alam M
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Alam M, Thank you for staying at JW Marriott Surabaya and consider us as value of money. We are delighted to hear that you had an amazing experience during your stay, especially your positive comments on our spacious room and the Executive Lounge which is definitely the best in town. We look forward to welcome you back in the...

Bandung, Indonesia
Reviewed 28 October 2016 via mobile

Stayed in this hotel on our 2nd night in surabaya because we prefer to stay in downtown area. It was such a great stay, nice hotel with comfortable and spacious room . The staff were very welcomed, helpful and professional. Nice buffet breakfast with variety of international and local food choices. Furthermore the hotel location is very strategic and convinient....

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2Thank basz0403
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear basz0403, We appreciate you for taking the time to post the review on your stay at JW Marriott Surabaya. Thank you for your compliment on our newly renovated guest room. Our breakfast buffet has received many positive comments from the guest and we are glad that you liked it too. Being located in the heart of the city is...

Reviewed 25 October 2016

They renovated their rooms so it really clean and comfy. They provide us a good services. There are indonesia and sort of chinese food for breakfast. The location was very strategic. near tunjungan plaza.

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Thank anndy_432
Reviewed 23 October 2016 via mobile

It just a very short stay, only one night but i like most is it has an amazing view of the pool from my room. The room is wide eventhough it looks a bit old, now. The room was clean but still found yellow spot at wash basin. Breakfast? Sadly have no time to try. Hopefully, can return next time....

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2Thank summerbreeze80
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear summerbreeze80, Thank you for choosing JW Marriott as the place to stay when you travel to Surabaya and sharing your experience on Tripadvisor. Our guest room is considered as the most spacious within the city and we actually just finished the renovation project in all guest room and have added many new features to enhance the guest staying experience....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: International, Asian, Indonesian
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $101 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the executive club room, it;s worthy for the price compare to facilities”
 of 5 bubbles ahmadfuadhussein, 12 Mar 2017 | Read review
“Unblock view at all room , can see the city”
 of 5 bubbles JimmySing13, 9 Mar 2017 | Read review
“Choose rooms heading to south side”
  • Bathroom
  • South side
 of 5 bubbles Abbbymarcel, 8 Mar 2017 | Read review
“ask for a non smoking room on high floor”
 of 5 bubbles KevinYu138, 8 Mar 2017 | Read review
“Any floor is good but top floors have better view.”
 of 5 bubbles IndoIndi, 6 Feb 2017 | Read review
5 of 5