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JW Marriott Hotel Surabaya

Hotels.comUSD 77*
View Deal
#2 of 131 Hotels in Surabaya
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 92*
USD 77*
USD 92*
USD 77*
USD 92*
USD 77*
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JW Marriott Hotel Surabaya
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746 Reviews from our TripAdvisor Community

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Showing 520: English reviews
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Jakarta, Indonesia
Reviewed 2 days ago NEW

The JW Marriott Surabaya is a great hotel. The room is comfortable, service is excellent and moreover, room rates are competitive, and this makes it a great value. If they invest in a renovation of the rooms, then things will be perfect. I will definitely come back again. It’s perfect whether for business or for vacation. Highly recommended.

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Helpful?
Thank Vry_Felicity
Jakarta, Indonesia
Reviewed 1 week ago NEWvia mobile

The service is excellent. My room was upgraded to Suite Studio and Surabaya city view from 21st floor is quite stunning. The staff are very helpful and it's a plus they provide free shuttle to Tunjungan Plaza that departs every hour. The breakfast selection is very interesting, a mix of Indonesian traditonal cuisines and western taste. I also appreciate they...

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2Thank BrendaGracia
East Java, Indonesia
Reviewed 1 week ago

It is an excellent hotel and closed to a shopping mall. The staffs are friendly and helpful. The room is nice. I like the bed, it's so soft.Excellent breakfast, you can choose whatever you want. The pool and fitness center are in the fourth floor.

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2Thank IntanSariSmile
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear IntanSariSmile, We are delighted to know that we have succeeded in providing you a great staying experience and we greatly appreciate your positive comments. We look forward for your next visit to JW Marriott Surabaya. Warm regards, Colin Young General Manager

Reviewed 1 week ago via mobile

I have stayed 3D2N with my family of 5 here.The check in was quite a hassle because we have arrived earlier 2hrs before the check in period and the reception staff were not able to accomodate us to make an early check-in due the overwhelming booking and some events happening at the hotel as a reason.However we are very pleased...

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1Thank Inne K
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Inne K, Many thanks for taking the time to write a review of your stay at JW Marriott Surabaya. We are pleased to know that overall you have an enjoyable stay at our hotel. Thank you for sharing your feedback to us as we always strive to improve ourselves. We look forward to welcoming you back in the near...

Reviewed 1 week ago

This is my return stay experience, and it's always nice to come back here. The staffs are really helpful and friendly and efficient. They have live music at the lobby, so I reckon it is a nice way to unwind after a hectic day in Surabaya (hot, humid city with almost traffic everywhere) Talking about the bedroom, the size is...

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2Thank Immanuella N
Reviewed 2 weeks ago via mobile

Me and my wife, we have stayed in jw marriot in different places. We are staying in JW Marriot Surabaya right now and we would like to give our appreciation to the staff here. As always the room is always elegant and cozy however there is something that money cannot buy that is service. All the staffs are very helpful,...

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4Thank Kevin D
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Kevin D, Thank you for choosing JW Marriott for your recent stay in Surabaya. It always puts a smile onto our faces whenever we read such positive comments from our guests and it's great to hear that our associates took very good care of you. It was a pleasure to have you as our guest and we look forward...

Reviewed 2 weeks ago

Staying there for 3 nights , enjoy the location as its close to the mall. Also the band music at lobby made you night more enjoyable. The great services from the staffs in particular Elvira, Pak Angga and Fitri Nihayatul that made your stay more meaningful. The skills that they posses to entertain the guest are brilliant with personal food...

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2Thank Nur I
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear Nur I, Many thanks for taking the time to write a review of your recent stay and we are delighted to read such a positive feedback from you. It is our pleasure to know that our team has managed to deliver a memorable service experience during your stay. We will definitely share your compliments to the team as an...

Neuchatel, Switzerland
Reviewed 2 weeks ago

The room is just great. The bed is super comfortable and every thing is very well maintained. They have a free shuttle to take you to a big shopping center which is nice but I would recommend to go walking (it's a 5 to 10 minutes walk) and to take the shuttle to return. The transport to the airport is...

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4Thank pizzatodaniel
Reviewed 3 weeks ago via mobile

Whn im stay in this hotel, i check the room, and when im looking at bathroom, there is no face towel, hand towel, bathrobe.How come it happen, when i just check in at 7pm. For the room is so old. Pillow so great. Wifi okay. In my room only get 2 water bottle. Usually for hotel 5 star like marriott...

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1Thank muhammad n
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear muhammad n, Thank you for taking the time to write a review of your stay at JW Marriott Surabaya. As we strive to improve ourselves, we have noted on your feedback and we will definitely share this to the team as an encouragement to improve our level of service. We look forward to have you back to stay with...

Sentosa Island, Singapore
Reviewed 3 weeks ago via mobile

I was just checked out but cant wait to give my review! i wont be reviewing the room or the hotel in general because its kinda old but well maintained. The highlight was the staff. 1. I was asking extra towel via operator, after i got it the operator/room service called to the room make sure that i got it.....

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3Thank 294264Geeta
JWMarriottSurabaya, General Manager at JW Marriott Hotel Surabaya, responded to this review

Dear 294264Geeta, Thank you for choosing JW Marriott for your recent stay in Surabaya. It is our pleasure to hear such nice words from our guest, especially you mentioned about the staff service which we believe that it is truly what makes us stand out compared to other hotels in town. We look forward to the opportunity of welcoming you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $98 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
13 questions
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Almere, The Netherlands
Kolkata (Calcutta), India
Makassar, Indonesia
Singapore
Surabaya, Indonesia

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Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors for better city view”
  • Welcome fruits and macaron @ the executive room
adyap2015, 3 Apr 2017 | Read review
“choose the executive club room, it;s worthy for the price compare to facilities”
ahmadfuadhussein, 12 Mar 2017 | Read review
“Unblock view at all room , can see the city”
JimmySing13, 9 Mar 2017 | Read review
“Choose rooms heading to south side”
  • Bathroom
  • South side
Abbbymarcel, 8 Mar 2017 | Read review
“ask for a non smoking room on high floor”
KevinYu138, 8 Mar 2017 | Read review
5 of 5
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USD 77* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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