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JW Marriott Hotel Surabaya

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Traveller (1014)
Room & Suite (329)
Dining (107)
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Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(35 reviews)
“tunjungan plaza”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
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Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (932)
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Traveller rating
347
223
61
10
14
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347
223
61
10
14
Show reviews that mention
All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelan upgradebreakfast buffetlate checkfive star hotelbiggest malllocal foodf bhotel staff
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1 - 5 of 655 reviews
Reviewed 1 week ago

this place located in the prime location in Surabaya. room is clean, the bathroom is also clean, and the amenities is very good. their service is good and quite fast from my perspective. will def come back.

Thank Clark K
Reviewed 1 week ago

very clean and comfortable hotel, i love most pavilion restaurants, their food is complete and all delicious. the place is also very nice, instagramable. the location is in the middle of the city,just walk to tunjungan plaza. Need to try if stopped at surabaya, or...More

Thank A z
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

Dear A z, Many thanks for sharing your experience staying at JW Marriott Surabaya. Thank you for your compliment on our newly renovated Pavilion Restaurant. Being located in the heart of the city is also one of our advantages as we have easy access to...More

Reviewed 1 week ago

I enjoyed my stay at this hotel. The staff was exceptional ans resolved any requests that I had "on the spot". The hotel is located close to town center, but I found the surrounding area not very attractive. The hotel, however, has a large mall...More

Thank Andreas_USA
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

Dear Andreas_USA Thank you for sharing this great review of your recent experience with us. We highly appreciate your compliments on our products and services and we are looking forward to see you again soon. Warm regards, Colin Young General Manager

Reviewed 2 weeks ago

I have stayed at this hotel a number of times over the years, but ill make this review just for my last stay in April. The hotel is not a bad hotel by any means, but I find the hotel impersonal and lacking character. The...More

Thank BrianTaylor9
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 2 weeks ago

Dear BrianTaylor9, Thank you for taking the time to write a review about your recent stay with us. At JW Marriott Surabaya we pride ourselves in ensuring our guest’s satisfaction, however we unfortunately did not meet your expectations this time. Please accept our sincere apology...More

Reviewed 2 weeks ago

Unfortunately my hosting at JW Marriott Surabaya, was really bad the reason is the poor cooperation from the staff. -First day after a long day of work I went to bed around 1 AM, unlucky of me at 5:45 AM the alarm in the room...More

Thank Javi_fq
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 2 weeks ago

Dear Javi_fq, Thank you for taking the write a review about JW Marriott Surabaya. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal this time. We have already addressed your concern with the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
USD 65 - USD 117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
USD 65 - USD 117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1014)
Room & Suite (329)
Dining (107)
Pool & Beach (35)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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bonjour8850
26 April 2018|
AnswerShow all 2 answers
Response from namakueko | Reviewed this property |
yes, you also receive another benefits
0
Votes
Google Translation
sBerri
1 November 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
Room Tips
"better you request the room near elevator if you like to go out at night"
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"for this price you have better hotels."
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"Room with pool view is the best"
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"Do not get room 1504, very noisy as it is near a service entrance."
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