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JW Marriott Hotel Surabaya

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Traveller (1102)
Room & Suite (348)
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Overview
Hotel website
Jl. Embong Malang no. 85-89, Surabaya 60261 Indonesia See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
Reviews (978)
Filter reviews
674 results
Traveller rating
359
228
63
10
14
Traveller type
Time of year
LanguageEnglish
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359
228
63
10
14
Show reviews that mention
All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness tripjapanese restaurantrooms are largecorner roomexcellent hotelbreakfast buffetlate checkan upgradeduty managerfive star hotellocal foodswimming poolbiggest mall
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1 - 5 of 674 reviews
Reviewed 1 week ago

I stayed there for a few days during my business trip. Location is in the center and travel to other location was easy considering traffic in Surabaya. Breakfast was good for Indonesian but for foreign guests if you are not a big fans of curry...More

Thank kingkaew p
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

Dear kingkaew p, Thank you for taking the time to write a review of your stay. Our location at the heart of the city is definitely one of our advantages as we have easy access to the main office buildings. As we always strive to...More

Reviewed 1 week ago via mobile

When you are entering into a 5 star hotel definitely the expectations goes sky high. But, i was a little disappointed with their service. They didn't provided me luggage carrying service while I was carrying 3 medium sized bags. They couldn't even manage an air...More

Thank Gunjan P
Reviewed 3 weeks ago

We went for this hotel because of the price and where it is in the city; within easy walking distance of TP, the largest mall in Surabaya. We had visited the hotel many years ago a few times and swum in the pool. We went...More

Thank Heather-Jephcott
Reviewed 20 August 2018 via mobile

Complaint to Manager in Duty about my luggage that was damage and double bookings. Luggage was fixed after a little duel but double booking was not resolved until today. Agreed booking was made via booking.com but the least the hotel could do was try to...More

Thank zulothman5234
Response from JWMarriottSurabaya, Director of Operations at JW Marriott Hotel SurabayaResponded 21 August 2018

Dear zulothman5234, Thank you for taking the time to give us valuable feedback on TripAdvisor. I am sorry that the explanation provided was not to your satisfaction. We always strive to do our best when possible to completely resolve all our guests concerns and issues...More

Reviewed 7 August 2018 via mobile

We stayed here for 4 nights here in May. The check in staff was efficient and courteous and tge process was quick . We had requested a room.on the higher floors and this was allotted and as it was our wedding anniversary, the hotel had...More

1  Thank kerindsing
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About
Description
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart ...More of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair Access
Beachfront
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Spa
,
Business
,
Luxury
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Spa
,
Business
,
Luxury
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Number of rooms
407
Price range
USD 52 - USD 110 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Surabaya
,
Jw Marriott Surabaya
,
Surabaya Marriott
Location
Indonesia > Java > East Java > Surabaya
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Spa
,
Business
,
Luxury
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Number of rooms
407
Price range
USD 52 - USD 110 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Surabaya
,
Jw Marriott Surabaya
,
Surabaya Marriott
Location
Indonesia > Java > East Java > Surabaya
Photos
Traveller (1,102)
Room & Suite (348)
Dining (112)
Pool & Beach (38)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Nearby
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MaxOneHotels Tidar
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Nearby RestaurantsSee all 2,045 restaurants in Surabaya
Soto Buntut Choirul
10 reviews
.28 km away
Pavilion Restaurant
83 reviews
.04 km away
Vis a Vis French Restaurant
62 reviews
.02 km away
Imari Japanese Restaurant
99 reviews
.02 km away
Nearby AttractionsSee all 231 attractions in Surabaya
Tunjungan Plaza
1,109 reviews
.79 km away
Taman Dayu Waterpark
6 reviews
1.15 km away
Grahadi Building
66 reviews
1.06 km away
Museum 10 November
26 reviews
1.16 km away
Questions & Answers
Ask a question
bonjour8850
26 April 2018|
AnswerShow all 3 answers
Response from amaaten10 | Reviewed this property |
I am sorry, but i don't know because I am not a gold member.
0
Votes
Google Translation
sBerri
1 November 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
Room Tips
"Ask for a secluded room."
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"Connecting rooms are available for family"
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"better you request the room near elevator if you like to go out at night"
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"for this price you have better hotels."
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