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JW Marriott Hotel Surabaya

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Traveller (1034)
Room & Suite (336)
Dining (108)
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Overview
  • Excellent56%
  • Very good35%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(35 reviews)
“tunjungan plaza”(67 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
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Nearby Hotels
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Reviews (941)
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658 results
Traveller rating
349
224
61
10
14
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LanguageEnglish
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349
224
61
10
14
Show reviews that mention
All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness triplobby barrooms are largecorner roomexcellent hotelbreakfast buffetlate checkan upgradefive star hotelduty managerlocal foodshopping mallbiggest mall
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1 - 5 of 658 reviews
Reviewed 6 days ago via mobile

I was here for a business stay before. The building is pretty old, but the service was quite nice. They have many restaurants inside, and I tried the Japanese restaurant there. The taste was good, but as expected from the five star hotel its price...More

Thank Otniel U
Reviewed 1 week ago via mobile

I enjoyed my stay in this property. Upon arrival, i was given a room with a connecting room which i don’t feel comfortable since i was travelling solo. When i requested to change room, it took around 15 minutes for reception to change me to...More

Thank torutae
Reviewed 1 week ago

with less than 1 mil you get 5 stars experience in Surabaya which is quite shocked for me. very good service as expected, room was very comfortable. Breakfast was quite packed because it was weekend. The location also very good, just walking away from the...More

Thank EmpusJantan
Reviewed 4 weeks ago

this place located in the prime location in Surabaya. room is clean, the bathroom is also clean, and the amenities is very good. their service is good and quite fast from my perspective. will def come back.

Thank Clark K
Reviewed 15 May 2018

very clean and comfortable hotel, i love most pavilion restaurants, their food is complete and all delicious. the place is also very nice, instagramable. the location is in the middle of the city,just walk to tunjungan plaza. Need to try if stopped at surabaya, or...More

Thank A z
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 4 weeks ago

Dear A z, Many thanks for sharing your experience staying at JW Marriott Surabaya. Thank you for your compliment on our newly renovated Pavilion Restaurant. Being located in the heart of the city is also one of our advantages as we have easy access to...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
USD 62 - USD 115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available
Details
Price range
USD 62 - USD 115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available
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Traveller (1034)
Room & Suite (336)
Dining (108)
Pool & Beach (36)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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bonjour8850
26 April 2018|
AnswerShow all 3 answers
Response from amaaten10 | Reviewed this property |
I am sorry, but i don't know because I am not a gold member.
0
Votes
Google Translation
sBerri
1 November 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
Room Tips
"better you request the room near elevator if you like to go out at night"
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"for this price you have better hotels."
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"Room with pool view is the best"
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"Do not get room 1504, very noisy as it is near a service entrance."
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