We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel Surabaya

Show Prices
#4 of 129 Hotels in Surabaya
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
Panoramas (17)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

622 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel Surabaya
See the most recent reviews
Showing 442: English reviews
Da Nang, Vietnam
Reviewed 7 May 2016

I rank this hotel 5 star. I stayed here 03 nights and was very satisfied with the services. Buffet breakfast is really diverse, good, easy for international tourists to get good foods (especially when local foods are not always great to everyone). The facilities in the room are quite smart, very convenient and comfortable even for strict guest. There's only...

 Report
Helpful?
Thank VICKY T
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Vicky T, We are delighted that you enjoyed your stay with us and appreciate your compliments about our buffet breakfast and facilities. We have also taken note of your comment regarding the floor carpet. Thank you for taking the time to share this review and we look forward to welcoming you back again soon. Warm Regards, Martin Brenner General...

Singapore, Singapore
Reviewed 5 May 2016

The hotel is typical of a Shangri-La with a pool side restaurant and expansive gardens. I liked that they have a shuttle to the Ciputra Shopping Mall opposite the hotel and one can even book a time for return trip.The rooms are large although outdated and like most older hotel rooms, the most inconvenient thing is not having an electrical...

 Report
Helpful?
Thank KittyCatSingapore
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear KittyCatSingapore, Thank you for taking the time to review your stay at Shangri-La Hotel, Surabaya. We are delighted to hear you enjoyed your stay. We have taken note of your observation and will use it for our improvement. We hope to welcome you again soon. Warm Regards, Martin Brenner General Manager

Lausanne
Reviewed 1 May 2016 via mobile

Nice hotel with comfortable and quiet rooms. Staff members are very professional. If during the weekend you have time to be relax, go to the swimming pool. Inside of this hotel you have the possibility to eat Italien, Japanese or western foods.

 Report
Helpful?
Thank Cloclo R
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Cloclo R, Thank you for writing in TripAdvisor during your recent stay with Shangri-La Hotel, Surabaya. We are glad to know you had an enjoyable stay with us. We thank you for your compliment about our hotel pool and restaurants. We are looking forward welcoming you again soon. Warm Regards, Martin Brenner General Manager

Des Moines, Iowa, United States
Reviewed 30 April 2016 via mobile

The staff were extremely friendly. The rooms were nice. We had no issues with drivers being on time. The massage was excellent. We ate ate the buffet one night and I ate ate the Italian restaurant the second time. The food was good. The restaurant servers were friendly and prompt. All in all, both nights were very good.

 Report
Helpful?
Thank Mitchell C
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Mitchell C, Thank you for sharing this positive review with us, we are delighted that you enjoyed your overall experience staying at our hotel and appreciate your compliments about our restaurants. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Mt Martha, Australia
Reviewed 28 April 2016

Located in the heart of Surabaya this hotel is a luxury oasis in a bustling city. Set back from the road frontage with large outdoor car-parking amidst landscaped ground. Considerable security, both at the road entrance and x-rays scanners at the lobby entrance provide reassurance to guests. Once inside the staff are gracious and extraordinarily helpful. Rooms are a little...

 Report
Helpful?
Thank Jon-1956
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Jon-1956, Thank you for sharing this positive review with us, we are delighted that you enjoyed the Shangri-La experience from the moment of arrival and appreciate your compliments about our hotel and and our associates. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

Jakarta, Indonesia
Reviewed 27 April 2016 via mobile

Stayed in this hotel for bussiness purposes. For 5 days (21-26April'16). All arrangement was made by company. Offered amazing ornament inside the hotel, from wood to stone artifacts/decorations. Start from the main enterance, the restaurant, the lobby and event the lift. Room also decorated with wooden table. The employee polite as usual. The sale point of this hotel was the...

 Report
Helpful?
Thank FaisalSiswanto
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear FaisalSiswanto, Thank you for writing in TripAdvisor during your recent stay with Shangri-La Hotel, Surabaya. We are glad to know you had an enjoyable and memorable stay with us. We thank you for your compliment about our hotel design and our colleagues. We look forward welcoming you again soon. Warm Regards, Martin Brenner General Manager

Reviewed 24 April 2016 via mobile

A very helpful staff at front. Quick check-in process. I stay with my husband and two toddlers, they love the swimming pool, it has 2 part of kiddie pool. And big pool for adults. The room is abit small for 5 star hotel, the furniture is classic, and well maintained, but some need update. The room carpet has a lot...

 Report
Helpful?
Thank Arum P
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Arum P, We are delighted that you had a relaxing stay and enjoyed the tranquil environment of the hotel with your two toddlers. We also appreciate your kind compliments about our hotel facilities and restaurants. We have taken note of your observation and will use it for our improvement. We look forward to welcoming you back again soon. Warm...

Jena, Germany
Reviewed 20 April 2016 via mobile

Airport pickup was excellent. Rooms are good for this part of asia but they need a make over. The service also is at high level. Breakfast was very nice. Fresh fruits bread and whatever you like. In the small basement bar you find evetything a man needs for a good night. Even live music i rate it 4 stars because...

 Report
Helpful?
Thank Jens S
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Jens S, Thank you for taking the time to share this review with us on TripAdvisor. We are glad that you enjoyed your overall experience and appreciate your compliments about our breakfast selections and restaurant. We have taken note of your comments of our room. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General...

Jakarta, Indonesia
Reviewed 12 April 2016

In the beginning, my room was rather disappointing. It was damp, and the bed sheet smells like it's been there for a while and they never changed it. I politely filed a complaint about the room and requested the room to be cleaned and the bed sheet to be changed. After returning from dinner, they decided to upgrade my room...

 Report
Helpful?
1Thank Fluffyplo
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Fluffyplo, Thank you for posting your review at TripAdvisor, we are sorry to hear that your first room was rather disappointing, but we are glad to hear that our staff has gone beyond the miles to make it up for you. We are also happy to hear that you enjoyed our breakfast buffet. We are looking forward to welcome...

Jakarta
Reviewed 7 April 2016

All is good, only the Bfast menu that is fair. Less option rather than Hy*tt. Service is good. Rooms quit big, facility ok. Internet very fast, pillow are good, since I don't like it to hard. Will comeback if I travel again in Surabaya.

Review collected in partnership with shangri-la.com
 Report
Helpful?
1Thank Kaze4600
Martin B, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Kaze4600, Thank you for your sharing this review about the hotel, we have taken note of your observation of our breakfast menu. We look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

813 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (399)
Viewed
Room/Suite (82)
Viewed
Dining (28)
Viewed
Hotel & Grounds (71)
Viewed
Business Centre/Function Rooms (4)
Viewed
Bathroom (25)
Viewed
Pool/Beach Area (21)
Viewed
View from Room (15)
Viewed
Family/Play Areas (1)
Viewed
Other (152)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (391)
Viewed
Amenities (52)
Viewed
Children's Pool (12)
Viewed
Deluxe Room (36)
Viewed
Executive Suite (59)
Viewed
Pool (13)
Viewed
Premier Suite (84)
Viewed
Presidential Suite (81)
Viewed
Dining (37)
Viewed
The Hotel (17)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (6)
Viewed
Room/Suite (10)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
3.9 km away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#2 of 129 in Surabaya
728 reviews
4.2 km away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 129 in Surabaya
775 reviews
0.6 km away
Hotel Ciputra World Surabaya
Show Prices
Show Prices
Show Prices
4.1 km away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#3 of 129 in Surabaya
258 reviews
3.9 km away
Sheraton Surabaya Hotel & Towers
3.4 km away
Bumi Surabaya City Resort
Bumi Surabaya City Resort
#5 of 129 in Surabaya
346 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $116 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Priceline, Travelocity, Hotels.com, Orbitz, Hotwire, TripOnline SA and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Family Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5