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01/10/2017 02/10/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    Savings alert: 42% below average rate

    The price you found is 42% lower than this hotel's average rate of USD 162/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    USD 162*
    USD 94*
    SAVE USD 68
    USD 159*
    USD 159*
    Traveller (467)
    Room & Suite (374)
    Dining (78)
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
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    Hotel Ciputra World Surabaya
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    TS Suites Surabaya
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    JW Marriott Hotel Surabaya
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    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (658)
    There are newer reviews for Shangri-La Hotel Surabaya
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    111 - 115 of 467 reviews

    Reviewed 20 June 2016

    Shangrila has always been my top listed favourite hotel when i travel. However.... Shangrila Surabaya has disappointed me. They should have improvised their pesticode control to get rid of the mosquitoes. a 5 stars hotel should be mosquitoes free. The mozzies indeed had their 'all...More

    Thank felissia Z
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 July 2016

    Dear felissia Z, We apologized for the inconvenience you experienced during your stay with us. We have taken note of your feedback of our ambiance and we are currently working to resolve the situation. We hope to be able to welcome you back again soon....More

    Reviewed 17 June 2016

    Me and husband stay recently in Shangri-La Surabaya, from arrival check in and departure our stay are SUPERB.. Keep it up and please maintain the heritage of woodcarving interior.. we love it and definitely will come back for stay at Shangri-La Surabaya

    Thank Patty A
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 20 June 2016

    Dear Patty A, We are glad to hear your positive experience staying with us. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm Regards, Martin Brenner General Manager

    Reviewed 1 June 2016

    One of the most excellent hotels I had ever been. Great facilities, very nice room and comfortable bed, excellent service, helpful staffs, located in very good location and access to the express ways without getting stuck in the city, also as one of the best...More

    Thank lydianovriens
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 2 June 2016

    Dear lydianovriens, Thank you for your excellent review during your recent stay at Shangri-La Hotel, Surabaya. We are excited to hear you enjoyed your stay, especially about our facilities, staff and business lounge. We can't wait to welcome you back again. See you soon! Warm...More

    Reviewed 28 May 2016

    Shangri-La Surabaya was a great hotel choice for my business trip to Surabaya. The rooms were spacious and very clean, the staff was extremely friendly and helpful, My luggage got lost on the way to Surabaya and they provided me with clothes, toothbrush, etc. They...More

    Review collected in partnership with shangri-la.com
    Thank Hannah T
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 30 May 2016

    Dear Hannah T, Thank you for sharing this positive review with us on TripAdvisor. We are happy to hear that you enjoyed your overall stay with us and appreciate your compliments about our colleagues, Adi, which we have shared with him. We look forward to...More

    Reviewed 21 May 2016 via mobile

    The Shangri-La in Surabaya is my home & office while staying in Surabaya, now there are plenty of newer hotels & the Shangri-la certainly has aged around the edges in comparison so why do I keep going back? Well from a business perspective it ticks...More

    Thank Matthew F
    Response from Martin B, General Manager at Shangri-La Hotel SurabayaResponded 23 May 2016

    Dear Matthew F, Thank you for choosing to stay with us while you were in Surabaya. We are happy to hear that you enjoyed a comfortable and consider us your office and home. We appreciate your compliments about our colleagues, gym and our restaurant selections....More

    Hotel Ciputra World Surabaya
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    JW Marriott Hotel Surabaya
    819 reviews
    #3 of 135 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • USD 121 - USD 207 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Agoda, Hotels.com, Orbitz, Priceline, Shangri-La Hotels and Resorts, Cancelon, TripOnline SA and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (467)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (298)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    819 reviews
    3.91 km away
     
    Hotel Ciputra World Surabaya
    360 reviews
    .62 km away
     
    TS Suites Surabaya
    531 reviews
    1.67 km away
     
    Java Paragon Hotel & Residences
    565 reviews
    .29 km away
     
    Nearby Restaurants
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    Citilites Skyclub and Bistro
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    .28 km away
    Nearby Attractions
    Surabaya Town Square
    459 reviews
    1.70 km away
    Bungkul Park
    701 reviews
    2.55 km away
    Suroboyo Monument
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    2.58 km away
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    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    7 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
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