We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La Hotel Surabaya

Show Prices
#3 of 129 Hotels in Surabaya
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
Panoramas (17)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

615 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel Surabaya
See the most recent reviews
Showing 436: English reviews
Surabaya, Indonesia
Reviewed 27 January 2017

A warm welcome form staff are feel good when we are entering the door of the lobby hotel, a wide space of the lobby which cozy are nice, have light discussion with friends and enjoy coffee here... The support from the staff in meeting room also good, they are fast response and show their care to the guest, the room...

 Report
Helpful?
Thank Hanif008
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Hanif008 Thank you for your positive feed back in regards to your last stay at Shangri-la Surabaya Your comments had been shared with all departments involved and we are looking forward to welcome you back in the near future Sincerely Sigi Bierbaumer

Alexandria, Egypt
Reviewed 26 January 2017 via mobile

A nice clean and calm property. Staff is smiley and helpful. Situated area near to all basic needs. Nice comfortable rooms and beds. Nice breakfast. If they can put muslim shower beside WC it would be very helpful and comforting. All in all very much recommended place to stay in surabaya..

 Report
Helpful?
Thank Falak007
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Falak007 thank you for your positive Feed back about your last stay at Shangri-la Surabaya and we are glad to know that you have enjoyed your stay with us Sincerely Sigi Bierbaumer

Bangkok, Thailand
Reviewed 24 January 2017

Really enjoyed my stay. First rate buffet in the restaurant for both lunch and dinner. Service is excellent. Check in quick and friendly. Airport Transfer was waiting for us and hassle free. Afternoon tea was very pleasant and relaxed. No Problem in recommending the Shangri La

 Report
Helpful?
Thank brendanfms
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear brendanfms, We thank you for taking the time to review us at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed the service that we've provided at airport transfer and at check-in counter. We look forward to welcome you again in the near future! Warm Regards, Sigi Bierbaumer General Manager

Yangon (Rangoon), Myanmar
Reviewed 24 January 2017

Shangrila used Buddha Image as decorative material in Jamoo restaurant. I really sad. I do believe no one accepts their religion image is used as decoration. REALLY SAD. I will never stay again there.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank mrtun
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear mrtun, We are sorry if you feel offended with our decoration. It is by any means not intended that way. We have removed the said decoration and moving forward will take on a more careful decision on placing ornaments at our outlet. We thank you for your feedback and will use it to give a better impression in the...

Surabaya, Indonesia
Reviewed 18 January 2017

me n my family stay there just for 1 night. we get upgrade to horizon club and the service so amazing.. we get lots of help from miss caroline and miss diana.. tx so much for them... our night will not be the same amazing wihout them.... definetely will stay again...

 Report
Helpful?
Thank calzoleen
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear calzoleen, Greetings from Shangri-La Hotel, Surabaya... We are delighted to hear you enjoyed your stay at Horizon Club Rooms - we are also glad to hear our colleagues have made your stay an amazing one.We thank you for your feedback and we look forward for your next visit! Warm Regards, Sigi Bierbaumer General Manager

Reviewed 13 January 2017

A huge thank you should go to all the staff and the Shangri-La because they truly are the heart and sole of this hotel. Yes the hotel is no longer the most modern and fresh in Surabaya, but I have never for sterile (unless you booking a hospital bed) that appealing. Walking in the Shangri-La Surabaya feels like coming home,...

 Report
Helpful?
Thank Matthew F
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Matthew F, We are happy to hear that our colleagues have made your stay feels like home. We thank you for taking the time to post this review and we are looking forward to welcome you again soon! Warm Regards, Sigi Bierbaumer General Manager

New York City, United States
Reviewed 12 January 2017

This is a GEM!! Highly recommended. I simply had a wonderful time there during this most recent trip. One has to try the breakfast buffet, and then the chinese Jade Tang restaurant, and then the spa - gym - swimming pool. The personal touch of having a welcome drink for all guests were just beautiful. Also, the Christmas tree, decor,...

 Report
Helpful?
Thank Aryo W
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Aryo W, Thank you for taking the time to post a review during your stay with us. We are happy to hear you enjoyed your experience with us, we are also delighted to hear our ambiance has made your stay a memorable one. We are looking forward to welcome you again. Warm Regards, Sigi Bierbaumer General Manager

Reviewed 11 January 2017 via mobile

What shall I say about this. Nothing is enough for this hotel. Simple superb. From the entrance to the reception to the room service and hotel concierge everything was awesome. Totally meant for service back ground. The staff is so friendly and helpful that u feel important n very professional to give u actuate information. As soon as u enter...

 Report
Helpful?
Thank PriyankaK1
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear PriyankaK1, Greetings from Shangri-La Hotel, Surabaya... We are delighted to hear our colleagues have made your stay a superb one from the moment of arrival to your departure. We look forward to welcome you back! Warm Regards, Sigi Bierbaumer General Manager

Seoul, South Korea
Reviewed 11 January 2017

I've been here many times. The food is really good in general. Had Christmas dinner here on Christmas Day 2016. I was pleasantly surprised to find Christmas pudding, mince pies, turkey the full works and it was all beyond expectations. The pool area is really nice. Great for a drink while the kids play and parents relax. Staff are awesome;...

 Report
Helpful?
Thank Donaldsaki
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Donaldsaki, Thank you for celebrating Christmas Celebration with us. We are glad to hear that you enjoyed food variety that we served. We look forward for your next visit! Warm Regards, Sigi Bierbaumer General Manager

Sidoarjo, Jawa Timur, Indonesia
Reviewed 10 January 2017

My second home? Yeah.. Our family looooves this hotel so much.. We held our sis in law wedding at 7 jan 2017, We held my wedding 5 years ago at 12 jan 2012 at Shangrila Surabaya.. The ballroom was so huge and glamour, the foods was awesome.. The staffs were so nice and helpfull, very polite.. And fast response to...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Sianly I
SURGM, General Manager at Shangri-La Hotel Surabaya, responded to this review

Dear Sianly I, Thank you for being such a loyal guest to our hotel. May we congratulate you on your recent 5th wedding anniversary. We are glad to hear you enjoyed the facility and service that we provided. We hoped we will be able to welcome you on your second home during your next visit soon! Warm Regards, Sigi Bierbaumer,...

809 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (395)
Viewed
Room/Suite (82)
Viewed
Dining (28)
Viewed
Hotel & Grounds (71)
Viewed
Business Centre/Function Rooms (4)
Viewed
Bathroom (25)
Viewed
Pool/Beach Area (21)
Viewed
View from Room (15)
Viewed
Family/Play Areas (1)
Viewed
Other (148)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (391)
Viewed
Amenities (52)
Viewed
Children's Pool (12)
Viewed
Deluxe Room (36)
Viewed
Executive Suite (59)
Viewed
Pool (13)
Viewed
Premier Suite (84)
Viewed
Presidential Suite (81)
Viewed
Dining (37)
Viewed
The Hotel (17)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (4)
Viewed
Dining (6)
Viewed
Room/Suite (10)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
4.0 km away
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
#2 of 129 in Surabaya
718 reviews
4.3 km away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 129 in Surabaya
763 reviews
0.6 km away
Hotel Ciputra World Surabaya
Show Prices
Show Prices
Show Prices
4.0 km away
Sheraton Surabaya Hotel & Towers
4.2 km away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#4 of 129 in Surabaya
247 reviews
3.5 km away
Bumi Surabaya City Resort
Bumi Surabaya City Resort
#8 of 129 in Surabaya
337 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings. ... more   less 

Additional Information about Shangri-La Hotel Surabaya

Address: Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $114 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Surabaya 5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Priceline and Jetsetter so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Surabaya
Surabaya Shangri La
Hotel Style:
#2 Romantic Hotel in Surabaya
#3 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#4 Business Hotel in Surabaya
#4 Family Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Surabaya staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Shangri-La Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quieter”
 of 5 bubbles RobertR218, 13 Feb 2017 | Read review
“The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the Surabaya landscape”
 of 5 bubbles Hanif008, 26 Jan 2017 | Read review
“High floor, great view. Everything was simply entertaining, with personable staff, and memorable!”
 of 5 bubbles aryow974, 11 Jan 2017 | Read review
“Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques.”
 of 5 bubbles RobynT526, 26 Dec 2016 | Read review
“If possible, ask for rooms that have been renovated.”
 of 5 bubbles UnderTheSameBlueSky, 13 Nov 2016 | Read review
5 of 5