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06/08/2017 07/08/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    USD 171*
    USD 114*
    SAVE USD 57
    USD 171*
    USD 113*
    SAVE USD 58
    USD 171*
    USD 114*
    SAVE USD 57
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    Room & Suite (374)
    Dining (71)
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    Overview
    • Excellent55%
    • Very good32%
    • Average10%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    Java Paragon Hotel & Residences
    521 reviews
    #19 of 134 hotels in Surabaya
     
    TS Suites Surabaya
    525 reviews
    #11 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    785 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #96 of 134 hotels in Surabaya
     
    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (642)
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    1 - 5 of 454 reviews

    Reviewed 1 week ago via mobile

    From The moment the airport pick up, to the welcoming, checking in, stay and check out, so special treatment. Very great value for money. I would definitely come again The only down side is the Mexican restaurant, they had was of slow service and god...More

    Thank Ahmad M
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 days ago

    Dear Ahmad M Thank you for your positive feed back and we are glad to know that you enjoyed your stay with us. I have noted your Comment on the slow service in our Desperados Restaurant and rest assured it will be shared with the...More

    Reviewed 1 week ago via mobile

    Good menu Excelent food and drink And expecially disc 20% with HSBC Bank in here Nice place and good price until promo disc with HSBC Bank Wifi ok Many people like this place because full in here I like jamoo Shangri La HotelMore

    Thank dave m
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 days ago

    Dear dave m Thank you for your feed back and we are glad to know that you have enjoyed your stay with us and i will ensure that your comments on our Jamoo Restaurant will be shared with the culinary and the service team to...More

    Reviewed 2 weeks ago

    At any line of service of this hotel I got great services,,Check in and check out just in a minute. Concierge was acting as a business center with a free charge services.Every staff willing to serve. So nothing else I can say for this great...More

    Review collected in partnership with shangri-la.com
    Thank antoniushalim
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear Antoniushalim Thank you for your positive feed back and we are all glad to know that you enjoyed your stay with us. Please do let us know if there is anything else we can do for you for any of your upcoming visits Sincerely...More

    Reviewed 19 June 2017

    I loved the environment of the hotel, especially the swimming pool area as well the area outside the hotel, with lots of greeneries. The rooms are spacious and make pleasant of the guest daily with a local fruit (which is way better than chocolates). I...More

    1  Thank VijayaratinamRamah
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 20 June 2017

    Dear VijayarattinamRamah thank you very much for your Review and we are glad to know that you enjoyed your stay with us. Your gracious comments on our staff will certainly be shared in our daily Department head meetings to encourage them even further and we...More

    Reviewed 17 June 2017

    Nice hotel. The building a little outdated. Close to toll road going to airport. Around 5 minutes walk crossing street to a big mall of Cipura World. The hotel has high standard of security, it is the reason why my husband's company selected this hotel...More

    Thank E5TI
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 19 June 2017

    Dear Esti thank you for your Review and we are glad to know that you enjoyed your stay with us. we have noted your comments on Security and our F/B outlets, resrt assured that this will be shared with the individual departments and we all...More

    Java Paragon Hotel & Residences
    521 reviews
    #19 of 134 hotels in Surabaya
     
    TS Suites Surabaya
    525 reviews
    #11 of 134 hotels in Surabaya
     
    JW Marriott Hotel Surabaya
    785 reviews
    #2 of 134 hotels in Surabaya
     
    Hotel Equator
    30 reviews
    #96 of 134 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • USD 105 - USD 203 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #3 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Luxury Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Orbitz, Expedia, Priceline, Booking.com, Hotels.com, Agoda, TripOnline SA, Travelocity, Hotwire and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (436)
    Room & Suite (374)
    Dining (71)
    Pool & Beach (48)
    Hotel & Grounds (275)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    785 reviews
    3.91 km away
     
    Hotel Equator
    30 reviews
    .51 km away
     
    TS Suites Surabaya
    525 reviews
    1.67 km away
     
    Java Paragon Hotel & Residences
    521 reviews
    .29 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    31 reviews
    .26 km away
    Jamoo
    104 reviews
    .02 km away
    Dewa Ndaru - Culture Restaurant
    70 reviews
    .46 km away
    Citilites Skyclub and Bistro
    98 reviews
    .29 km away
    Nearby Attractions
    Surabaya Town Square
    444 reviews
    1.70 km away
    Bungkul Park
    681 reviews
    2.55 km away
    Suroboyo Monument
    167 reviews
    2.58 km away
    Royal Plaza
    48 reviews
    2.82 km away
    Ask a question
    Questions & Answers
    Puy G
    7 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    fauziah_sklee
    25 November 2015|
    AnswerShow all 2 answers
    Response from Mullie M | Reviewed this property |
    Yes, you can. For the extra bed, you'll need to pay extra around IDR 700K ++ (include breakfast).
    0
    Votes
    Room Tips
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
    "High floor, great view. Everything was simply entertaining, with personable staff, and memorable!"
    Read review
    "Rooms on the back of the hotel away from the main road are quieter. Didn't hear any mosques."
    Read review
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