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Sheraton Surabaya Hotel & Towers

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#9 of 130 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Surabaya Hotel & Towers
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725 Reviews from our TripAdvisor Community

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Showing 532: English reviews
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Reviewed 3 days ago NEWvia mobile

I would like to thank all Bromo's restaurant team for their outstanding services, hospitality and quality of food they've provided during my stay. I would like to give my appreciation for Mrs. Rini, Mrs. Ita, Ms. Sherly, Mrs. Ani, Mrs. Lena, Mrs. Fitroh and others on team. Thank you so much, It's a 10 out of 10 from me and...

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Helpful?
Thank Daniel N
Reviewed 4 days ago NEWvia mobile

Room 2325 Corner Check In disambut dengan welcome drink, ramah & bersahabat banget.. Bed'nya super nyaman.. Especially Wine'nya amazing!!! *Love the place, love the food, n of course love the service!! ❤❤

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Helpful?
Thank Komank W
Miri, Malaysia
Reviewed 5 days ago NEW

An excellent hotel situated in the heart of city. Rooms are pretty big and nicely maintained. On arrival, I was offered to join SG club membership. Nice check in experience. I stayed here two times. I am really thankful to restaurant staff for providing me Indian vegetarian breakfast. My sincere thanks to Chef. Hotel is very well connected to Tunjungan...

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Thank Mukesh70
New Orleans, Louisiana
Reviewed 1 week ago

The hotel was perfectly located in the city and connected to the big mall of Tunjungan Plaza. The room was clean and comfortable. They have a great " Kawi Lounge" with fantastic live band, we love to spend our night there, having a nice tasteful cocktails and happy to see all the guest dancing in the stage. we had a...

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Thank SPAIN000
Reviewed 1 week ago via mobile

Things didn't start very well on our stay at 15 April 2017 .the AC was leaking after about 30 minutes we check in to our room.. but we decide to call for room service later since we about to go to Mall for dinner.. One technician came not long after we make a call for one., but still it didnt...

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Helpful?
Thank Yohanes S
Management response:

Dear Yohanes S, Thank you for sharing your review on TripAdvisor. Guest’s feedback is very important for our continuous improvements. First of all, we apologize for the encountered inconvenience during your recent stay. Please be assured that we have shared your feedback to the departments concerned to avoid this inconvenience from reoccurring in the future. However, we are glad to...

Reviewed 1 week ago via mobile

Old hotel but good maintenance, large room, and clean. Staffs were friendly and really helpful. Good place near shopping mall (they have connecting door). They also have good lounge, perfect for just take a sit, buy drinks, and enjoy their live music.

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Thank Anakhits2017
Reviewed 2 weeks ago

Nice hotel to stay which is located in the centre of the city & next to the biggest mall in Surabaya. But unfortunately in the last 30 days,AC at Kawi lounge always be switched off about 15 - 20 minutes before the show ends,so it makes not comfortable.

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Thank Har V
Reviewed 2 weeks ago

The best things about the hotel is its location, which is right in the centre of the city and next to one of the biggest malls that you could go to. Beyond that its clearly going for a makeover and hence, you will be greeted with construction work right in front of the entrance and around it. There are two...

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Helpful?
Thank Deepak N
Management response:

Dear Deepak N, Thank you for sharing your feedback with us. We would like to apologize for the encountered inconvenience during your recent stay as we are working towards improving the new access to the hotel, which also includes a new direct passage to Tunjungan Plaza. Please be assured your feedback have been shared with the departments concerned for future...

Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

Excellent reception staff services Excellent sheraton Club staff services Excellent breakfast and Dinner experience Good swimming pool Easy access to main shopping center destination in surabaya Good health club and sauna room . Good fitness equipments Excellent music experiences in kawi lounge at nite Prime and strategic location in the heart city of surabaya

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1Thank surya2618
Reviewed 4 weeks ago via mobile

It was my short stay here in Surabaya. Best place for escaping for a little while. The big mall Tunjungan Plaza just next door in a minute. The room was clean, the food was good. What makes them so mesmerized is the service they deliver was the warmest!! Sheraton is my favorite!!

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Helpful?
Thank Vicapramudita

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $96 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#8 Spa Hotel in Surabaya
#8 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the new rooms for sure”
deepakn2014, 10 Apr 2017 | Read review
“High floor facing the pool side”
Notsofar, 25 Feb 2017 | Read review
“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
Yernadi, 12 Sep 2016 | Read review
5 of 5