We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Majapahit Surabaya managed by AccorHotels

Visit hotel website
Traveller (1379)
360
Panoramas (14)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Majapahit is a historic luxury hotel in Surabaya, Indonesia. The hotel was founded in 1910 as Hotel Oranje by Lucas Martin Sarkies. During the Japanese occupation of Indonesia the hotel name was changed to Yamato Hotel. Mantrust Holdings Co. became the new owner in 1969 and it was named after the most enduring kingdom of ancient Indonesia. In 1993 it was formerly operated by the Mandarin Oriental group. PT. Sekman Wisata took over the hotel and changed the name to HOTEL MAJAPAHIT in 2006. Located on Jalan Tunjungan in Indonesia's largest city and capital to East Java, the hotel is located in the centre of Surabaya, close to businesses, government offices and the largest shopping district in Surabaya. HOTEL MAJAPAHIT is trully and oasis in the heart of Surabaya.
Read more
Property amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Park View
Quaint
HOTEL CLASS
Hotel links
Visit hotel website
1,005Reviews
1,756Photos
18Q+A
100Room tips
Traveller rating
  • 706
  • 242
  • 38
  • 10
  • 9
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We were impressed with the hotel's history, location, service and staff during our first visit to the city. We enjoyed shopping for local food items nearby (shops near Pasar Genteng) as well as Tunjungan Plaza. Our best treatment was at the hotel spa. Breakfast was good too. We
Read more
Dropped here during the recent HPN 2019...its a grand hotel..with a perfect ambience and staffs. Can recall the forefathers olden days with unique building of yesteryears..which is very hard to find any longer. With the baby grad piano at the lobby...wow
Read more
Love, love, love the hotel. It's located at the busy street of Surabaya but once we stepped inside, we're like in a different world. So regal and colonial and yet so Indonesian - all at the same time. The regal and colonial setting teamed with the warm Indonesian hospitality
Read more
Review collected in partnership with this hotel
Response from hotelmajapahitsby, General Manager at Hotel Majapahit Surabaya managed by AccorHotels
Responded 6 days ago
Dear Trip19094647843, We are delighted to hear that you had a memorable stay with us. Thank you for your compliments due to your recent stay at Hotel Majapahit Surabaya. It is a great pleasure to hear that we have met your expectations in all aspects: the hotel’s classic colonial architecture with resort in the city feel, the manicured gardens, and especially the excellent service provided by our Team. I will definitely forward your compliments to all members of my team and I am sure it will be an encouragement for all of us. We are looking forward to welcome you back in the near future. Very Best Regards, Thomas E. General Manager
Read more
+6
THE HOTEL IS A GEM!!!!!! Unfortunately is not managed properly!!!!! THE GARDEN ARE AMAZING!!!!! PERFECTLY MAINTAINED!!!!! OVER THE TOP!!!!!!! The rooms are colonial style but OLD!!!!! A thing is colonial, a thing is old.... they need a renovation!!!!! The breakfast has limited
Read more
Response from hotelmajapahitsby, General Manager at Hotel Majapahit Surabaya managed by AccorHotels
Responded 1 week ago
Dear bozerie, We very much appreciate that you gave us a chance to be at your service and we are truly sorry to hear that your stay did not meet your expectations. We are planning a Restoration project to bring back the full charm of this hotel, of course we will do some upgrade to our room and facilities, not only to our property, but we will also upgrade our trainings to be able to serve our valued guest better and better each day. I have also forwarded your feedback regarding the breakfast choices and our Executive Chef is already working on it. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Very Best Regards, Thomas E. General Manager
Read more
Historical hotel. Nice and comfortable.Old but clean and modern. Lots of places for photo. In the morning, afternoon, evening, night have different effect of photo.But some electric sockets don't work.
Read more
Review collected in partnership with this hotel
Response from hotelmajapahitsby, General Manager at Hotel Majapahit Surabaya managed by AccorHotels
Responded 1 week ago
Dear Traveler63818258762, We are happy to see that you enjoyed your stay at this classic colonial heritage building and appreciate all our genuine services provided by our Team. It is very nice to learn that you had a good time making photo memories here. We understand your concern on the electric socket that were not working properly, we have forwarded this issue to the related department for review and improvement. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Thomas E. General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementHotel Majapahit Surabaya managed by AccorHotels
Suite
Photo provided by managementHotel Majapahit Surabaya managed by AccorHotels
Guest room
Photo provided by managementHotel Majapahit Surabaya managed by AccorHotels
Suite
Photo provided by managementHotel Majapahit Surabaya managed by AccorHotels
Suite
Professional photo exclusively commissioned by TripAdvisorHotel Majapahit Surabaya managed by AccorHotels
The Garden Terrace at the Hotel Majapahit Surabaya
PreviousNext
12345695
Sure they do. Restaurant is in front side. I suggest that restaurant than the other restaurant upstair. Recomended dish : nasi goreng haha! Really this is the best.
0 votes
Show all answers
all rooms has mini bar refrigerator its inside the cabinet you won't see it if you don't open...
1 vote
Show all answers
Dear Mr/Ms GillandMaddie, Please be advised swimming pool access charge is Rp.80.000,- per person. If you have any other queries please do not hesitate to contact us at anytime. Sincerely, Denny Setyadi
2 votes
Show all answers
Dear Coachkate, Thank you for your interest toward our services. We have various types of spa and massage, also have 3 restaurants (Chinese, international, and a pub). And yes you can buy the spa package or restaurants services as voucher, to be given as birthday gift. Kindly provide us with your email and we can send to you the more detailed packages and menus. Should there is any further assistance needed, please do not hesitate to contact us. We look forward to welcoming you and your friends in our Grande Dame! General Manager Pascal Bellon
0 votes
Show all answers
PreviousNext
1234
"If only there's USB plug point, the room will be perfect. "
"Nice room. But some electric sockets don't work."
"1st floor is best in my opinion"
"High floors give good views as Four Points Sheraton is next door too"
"choose presidential suite"
PreviousNext
12345620
PRICE RANGE
USD 67 - USD 116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental surabayasurabaya mandarin oriental
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
143
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing