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Arcadia Surabaya Hotel

Booking.comUSD 22*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 36*
USD 22*
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USD 30*
USD 30*
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Arcadia Surabaya Hotel
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288 Reviews from our TripAdvisor Community

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Showing 180: English reviews
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Reviewed 15 January 2017 via mobile

First of all, the hotel already changed name. It's Hotel Arcadia instead Ibis Rajawali. But, for easier trip, when you take a public transport, just say Ibis Rajawali 👍🏻 Reception: Come in, state my name, 2-3 minutes, check in already. Nice~ Room: The room is OK. 2 things that got my attention. First, I got a great view (lvl 7)....

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Helpful?
Thank Klazzy86
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback and information to all reader. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Malang, Indonesia
Reviewed 12 January 2017

Ibis is a modern hotel, but it is located in old tradional area that should be preserved. It has such a special kind of atmospere. They have neat room and also good food. They have nice meeting room for business.

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Helpful?
Thank gmtedja
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback and information to all reader. will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Malang, Indonesia
Reviewed 28 December 2016

Great hotel with great location, near from Jembatan Merah Plaza, House of Sampoerna, Heroes Monument. The reception was very helpful during my stay at Ibis and for the breakfast is pretty good. So highly recommended!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 443herih
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, We sincerely appreciate you taking a time to share us your grateful experience at Ibis Surabaya Rajawali. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team. Once again thank you for your continuous support and we are looking forward...

Reviewed 5 December 2016 via mobile

We booked this hotel during visited Madura Island for an event. Since it's internationally network hotel, so everything will get better than other local taste hotel in Madura Island. The location is close to Madura. Only 15 minutes through Suramadu Bridge. Close to the Mall (Jembatan Merah Plaza) and other heritage historically place in Surabaya. Rooms not so spacious but...

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Helpful?
Thank Juta A
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

New Delhi, India
Reviewed 2 December 2016

Centrally located hotel in heritage building. Rooms are a bit small and interior is rather dull and basic, yet functional. Classical breakfast including some asian and western dishses. Good choice if convenience is more important than fanciness and style

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Helpful?
Thank CvB20152015
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, Thank you for your time to share your nice experience during stay in ibis Surabaya Rajawali. It is always a pleasure to receive feedback and information to all reader. will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Hobart
Reviewed 30 November 2016

We had three nights in this hotel, the staff were excellent, the rooms were very clean and breakfast was very good, as was a dinner we ate in the hotel. The only down side is the location, there are very few restaurants nearby and a taxi is frequently requited. You can't always have everything!

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Helpful?
Thank matildablue
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 15 November 2016 via mobile

The room is basic. The interior is classic and too simple. The building is old since it's a heritage building. The interior design should have done better to enhance the classic but classy and the cultural heritage. On the top of all, the breakfast is memorable

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Helpful?
Thank adehartanti
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, Thank you for your time to share your nice comments and your trust to ibis surabaya rajawali. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will welcoming you for your...

Yogyakarta, Indonesia
Reviewed 3 November 2016

I booked this hotel with Travelo*a...it said that the price displayed on the program was final price. But when I checked in, the hotel staff charged extra money (100K Rp). It was ridiculous!!! The room itself was quite spacious but the air cond was not properly work. Surabaya was hot city, and so does the room..

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Helpful?
Thank Christian_Suryo
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Ibis Surabaya Rajawali and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them...

Jakarta, Indonesia
Reviewed 19 September 2016

Located in near Jembatan Merah, this hotel offers old-school style for their room and lobby. The staff is very helpful and offer me to bring my luggage. What makes me surprised is the spacious room, not like any Ibis hotel I've visited. But the TV channel is very limited, even the local channel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PrabuNiwata
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Ibis Surabaya Rajawali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Jakarta, Indonesia
Reviewed 9 August 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank royhi
Harimurti W, General Manager at Arcadia Surabaya Hotel, responded to this review

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 

Additional Information about Arcadia Surabaya Hotel

Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia (Formerly Ibis Surabaya Rajawali)
Region: Indonesia > Java > East Java > Surabaya
Price Range: $34 - $59 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arcadia Surabaya Hotel 3.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Hotel Style:
#8 Business Hotel in Surabaya
#23 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Arcadia Surabaya Hotel staff and other travellers.
1 question
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Singapore

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Questions? Get answers from Arcadia Surabaya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a non-smoking room”
SueBeeJimbaran, 15 Jul 2016 | Read review
“Preferable choose the room on Non Smoking Floor - more comfortable”
Adrie88, 10 Jul 2016 | Read review
“Floors higher than 6th floor are quiet.”
  • Tiny
  • Room overview
  • Comfy
Shehwaz, 6 Jul 2016 | Read review
“Higher floors for more light and better view”
Viet_Nguyen100, 4 May 2016 | Read review
“8th and 5th floor newly upgraded, the rooms are nice and minimalist. View to kembang Jepun Area, choose room with even numbers”
882dickyh, 12 Feb 2016 | Read review
5 of 5
Booking.com
USD 22* /night
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Expedia.comUSD 30
Hotwire.comUSD 30
CancelonUSD 36
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*Disclaimer
Prices are for 1 room, 2 adults
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