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Novotel Surabaya Hotel and Suites

1.5 km from Surabaya centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Jln. Ngagel 173-175, Surabaya 60246, Indonesia
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832 Reviews from our TripAdvisor Community

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Showing 564: English reviews
Charlotte, North Carolina
Reviewed 31 August 2013

Review collected in partnership with Accorhotels.com
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1Thank dannyabdat
Jakarta, Indonesia
Reviewed 24 August 2013

Review collected in partnership with Accorhotels.com
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Thank Orba S
Denpasar, Indonesia
Reviewed 23 August 2013

I booked through Agoda for my father and mother in laws, my brother in law and his new wife on a trip to Surabaya for 1 night in Novotel whie actually when we go to Surabaya, they always stay at Surabaya plaza Hotel ( which like heaven and earth compare with Novotel Surabaya ). When we checked in, the receptionist...

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3Thank RudySant
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Bapak Rudy Santoso, I really apreciate your inputs as I just taken over the hotel last year and we have started to renovate the hotel rooms and to be carried on with the apartment wing afterward. I look forward to welcome you back at Novotel Surabaya and I would love to see you personally to discuss further. Once again...

Jakarta
Reviewed 22 August 2013

Review collected in partnership with Accorhotels.com
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Thank Fita_d
Surabaya, Indonesia
Reviewed 22 August 2013

Review collected in partnership with Accorhotels.com
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1Thank vSusanto
Jakarta, Indonesia
Reviewed 12 August 2013

I go to Surabaya quite often. Most of the time if I have to pick the hotel my own, I always pick Novotel Hotel. Breakfast selection is good. The hotel has only 3 floors. The setting reminds me of hotel in Bali. The hotel also has apartment with reasonable price. The pool is big. Fit for family.

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Thank icamarica
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu Icamarica, Thank you for your great reat review and loyaty to always stay with us while you are in Surabaya. We are happy to know you like our breakfast selection, hotel ambiance and the pool. Once again thank you and we look forward to welcoming you back at Novotel Surabaya. Best regards, Djulkarnain General Manager

Adelaide, Australia
Reviewed 2 August 2013

I and my family always stay at Novotel before/ after visit my parents.The staff are really friendly and also the service is great.We love it because got children activities on the weekend and big swimming pool too.We often stay at 2 bedroom suite/ apartment but this last visit it was awful... The towels were old and darkest colour and also...

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Thank Julie E
George Town, Malaysia
Reviewed 26 July 2013 via mobile

I don't know why people are writing so bad comments about this hotel, which I find not justified in its present condition. So I'm putting 5* to try to counter-balance the general feeling because my stay in the Novotel Surabaya was excellent. My room, newly renovated, was spacious and looked really clean, with a bathroom "a l'italienne" (the bathroom opens...

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Thank pmdaguet
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr Pascal109, It is our pleasure to serve you during your trip to Surabaya. I am glad you enjoyed your trip and thank you very much to share this kind feedback with us and to fellow travellers. We will continually strive to provide the best hotel service and to ensure entire pleasant experience with us. I look forward to...

Reviewed 20 July 2013 via mobile

This hotel provides you a beautiful views and landmarks. There is apartment inside it. Wherever you walk, you always feel the fresh air because of it's opened wall. But, the location ain't strategic, so far to reach the public places. If you love jogging, you can do your hobby around the wide garden. For you who wanna held a business...

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Thank Edmaditya
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Edmaditya, Thank you for your review on your stay with us. Eventhough you considered that Novotel Surabaya is not at strategic location but I am glad that you had great stay with us and enjoyed our beautiful landscape. Looking forward to welcoming you back at Novotel Surabaya Best regards, Djulkarnain General Manager

Jakarta, Indonesia
Reviewed 18 July 2013

Review collected in partnership with Accorhotels.com
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Thank Steve070801
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $52 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Hotel Style:
#20 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask the question, the hotel will try to accomodate”
 of 5 bubbles DRF726, 25 Jan 2017 | Read review
“garden view or swimming pool view ? all is excellent.”
  • cute towel origami in room.
 of 5 bubbles suyowong, 9 Dec 2016 | Read review
“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardoe, 23 Sep 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, 7 Sep 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, 28 Aug 2016 | Read review
5 of 5