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    Novotel Surabaya Hotel and Suites

    Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
    011 62 623 15018900
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    03/12/2017 04/12/2017
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    Traveller (558)
    Room & Suite (140)
    Pool & Beach (52)
    Grand Darmo Suite by AMITHYA
    398 reviews
    #16 of 136 hotels in Surabaya
    0.4 km
     
    Mercure Surabaya
    698 reviews
    #30 of 136 hotels in Surabaya
    1.2 km
     
    Shangri-La Hotel Surabaya
    675 reviews
    #7 of 136 hotels in Surabaya
    3.0 km
     
    Java Paragon Hotel & Residences
    635 reviews
    #10 of 136 hotels in Surabaya
    3.1 km
     
    Overview
    • Excellent15%
    • Very good44%
    • Average24%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “swimming pool” (60 reviews)
    “water slide” (5 reviews)
    “garden view” (7 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Novotel Surabaya Hotel and Suites
    Special Offer: UP TO 30% - EARLY BOOKING
    Hotel deals
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (919)
    There are newer reviews for Novotel Surabaya Hotel and Suites
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    291 - 295 of 613 reviews

    Reviewed 1 May 2014

    Breakfast menu was not too good, please upgrade the quality of food and service during breakfast time, it was not enough staff to serve the customers. Rooms are excellent, location not bad, but I still be happy to stay at another time.

    Review collected in partnership with Accorhotels.com
    Thank Antonius B. S
    Reviewed 25 April 2014

    Although hotel staff were helpful and friendly, we experienced issues in both rooms we stayed in. Breakfast was also rather unpleasant. - In one room there was no single towel when checked in - In one room A/C was broken and not cold at all...More

    1  Thank Joey_arema
    Response from Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and SuitesResponded 28 May 2014

    Dear Joey_Arema, Dear Bapak Joey_Arema, First of all, I thank you for choosing Novotel Surabaya as your place to stay during your recent visit with your family to Surabaya and for taking your time sharing with us your experience. I am very sorry to hear...More

    Reviewed 30 March 2014

    Stayed for 2 nights in an apartment suite, first suite I was given was not clean, smelt of previous occupants cooking and had dirty carpet and ants on the bed. Complained at reception and given a new apartment, which was clean, but in dire need...More

    Thank Jen5959
    Response from Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and SuitesResponded 22 April 2014

    Dear Jen5959, Thank you for staying at Novotel Surabaya and your time to share your experience I am very sorry to hear that you have experienced unpleasant situation with the condition of our apartment facilities. For your information we expect soon the renovation of the...More

    Reviewed 26 March 2014

    The room and bathroom have been renovated well. Look nice and clean. Better than before. The swimming pool is not clean enough and i do not see a qualified pool guard. Parking lot is limited due to a wedding held there.More

    Review collected in partnership with Accorhotels.com
    Thank MelodyandSky
    Response from Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and SuitesResponded 28 May 2014

    Dear MelodyandSky, Thank you very much for your review and we are happy to read that you enjoyed our newly renovated rood. I have taken note your comment about the cleanliness of swimming pool and I have taken necessary action to the Department Head concerned...More

    Reviewed 11 March 2014

    More

    Review collected in partnership with Accorhotels.com
    1  Thank Gail R
    Response from Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and SuitesResponded 22 April 2014

    More

    Grand Darmo Suite by AMITHYA
    398 reviews
    #16 of 136 hotels in Surabaya
    0.4 km
     
    Mercure Surabaya
    698 reviews
    #30 of 136 hotels in Surabaya
    1.2 km
     
    Shangri-La Hotel Surabaya
    675 reviews
    #7 of 136 hotels in Surabaya
    3.0 km
     
    Java Paragon Hotel & Residences
    635 reviews
    #10 of 136 hotels in Surabaya
    3.1 km
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • USD 37 - USD 64 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Kitchenette
    • Number of rooms
    • 209
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Cancelon, TripOnline SA, Travelocity, Hotwire and Orbitz so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Novotel Surabaya Hotel Surabaya ,
    • Surabaya Novotel
    Add Photo Photos
    Traveller (558)
    Room & Suite (140)
    Pool & Beach (52)
    Dining (18)
    Hotel & Grounds (343)
    Bathroom (25)
    Family and Play Areas (6)
    Business Centre & Event Rooms (4)
    Nearby
    Grand Darmo Suite by AMITHYA
    398 reviews
    .41 km away
     
    Mercure Surabaya
    698 reviews
    1.20 km away
     
    Nearby Restaurants
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    Janggala Restaurant
    14 reviews
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    Nearby Attractions
    Surabaya Town Square
    478 reviews
    1.39 km away
    Bungkul Park
    721 reviews
    .62 km away
    Suroboyo Monument
    177 reviews
    .51 km away
    Surabaya's Zoo
    266 reviews
    .52 km away
    Ask a question
    Questions & Answers
    ratna w
    16 June 2017|
    AnswerShow all 3 answers
    Response from duvilla | Reviewed this property |
    In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
    0
    Votes
    Room Tips
    "Pick the pool view.. excelent"
    Read review
    "Rooms over looking the pool give a great view & are quiet"
    Read review
    "Room with Pool View"
    Read review
    "We got the garden view room, and it was great and quiet."
    Read review
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