We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/12/2017 04/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Novotel Surabaya Hotel and Suites

    Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
    011 62 623 15018900
    Hotel website
    Save
    Lowest prices for your stay
    03/12/2017 04/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    USD 50*
    USD 50*
    USD 50*
    Traveller (558)
    Room & Suite (140)
    Pool & Beach (52)
    Grand Darmo Suite by AMITHYA
    398 reviews
    #16 of 136 hotels in Surabaya
    0.4 km
     
    Mercure Surabaya
    697 reviews
    #29 of 136 hotels in Surabaya
    1.2 km
     
    Shangri-La Hotel Surabaya
    674 reviews
    #6 of 136 hotels in Surabaya
    3.0 km
     
    POP! Hotel Diponegoro
    130 reviews
    #43 of 136 hotels in Surabaya
    0.7 km
     
    Overview
    • Excellent15%
    • Very good44%
    • Average24%
    • Poor10%
    • Terrible7%
    Travellers talk about
    “swimming pool” (60 reviews)
    “water slide” (5 reviews)
    “garden view” (7 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    4.0 Star Hotel
    All hotel details
    Offers from Novotel Surabaya Hotel and Suites
    Special Offer: UP TO 30% - EARLY BOOKING
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null}
    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from USD 50.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "8faa3e0364dd432abe431bd3415f06a7", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":299559,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35083601],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":12,"year":2017},"checkout":{"day":4,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":50,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"8faa3e0364dd432abe431bd3415f06a7","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":51,"lowestMetaPrice":50,"additionalPartner":false,"highestMetaPriceDisplay":51,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":51,"lowestMetaPrice":50,"highestMetaPriceDisplay":51,"hotelName":"Novotel Surabaya Hotel and Suites","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjhmYWEzZTAzNjRkZDQzMmFiZTQzMWJkMzQxNWYwNmE3IiwiQUlLIjoiNWUxNjcxZDc1ZTAwNDk5YTk0ZmU1OTNlOWYzMjA0ZjYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/12/2017", "checkOut": "04/12/2017", "lowestPrice": "USD 50", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32594016":"Expedia","35083601":"BookingCom","64696221":"AccorIB","53930897":"TravelocityEWS","109282187":"HotelsCom2IB","78843752":"OrbitzEWS","34354435":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (919)
    There are newer reviews for Novotel Surabaya Hotel and Suites
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    241 - 245 of 613 reviews

    Reviewed 7 January 2015

    More

    Review collected in partnership with Novotel Hotels
    Thank Peter F
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 2 September 2015

    More

    Reviewed 6 January 2015 via mobile

    We stayed over at Novotel during the New Year's week and I was impressed by the performance put up by the hotel staffs. The fireworks display was a night to remember! Aside from that, the staffs at Novotel made me feel like part of a...More

    Thank Nur L
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 2 September 2015

    Dear Mrs. Nur L, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that...More

    Reviewed 30 December 2014

    It's a nice hotel for family, not fare from the center of surabaya. on sunday, there are many kids activity such as drawing and coloring class then riding horse and cooking class. there are also play ground for kids even for teen. the hotel is...More

    1  Thank ElisabethMaruli
    Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 2 September 2015

    Dear Mrs. ElisabethMaruli Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More

    Reviewed 23 December 2014 via mobile

    Everyone will agreed , if i said this hotel has a good resort ambience in the middle of town , i like their pool area . For the room , i think that they should refurnished . Some of the furniture has looked so long...More

    Thank Foodbucks
    Response from Retno_Dwi_H, Manager at Novotel Surabaya Hotel and SuitesResponded 26 December 2014

    Dear Foodbucks, Thank you for sharing your experiences during your stay at Novotel Surabaya Hotel & Suites. We are glad to read that you like our pool and the resort ambiance. Referring to the rooms, kindly be informed that we already done for the renovation...More

    Reviewed 22 December 2014

    This hotel is quite old, and unfortunately also very lacking of cleanliness. but the location of this hotel provides added value to the ease of access to a business center. I feel the need to improve the quality of service of employees in serving guests...More

    Thank Made-Edy-H
    Response from Retno_Dwi_H, Manager at Novotel Surabaya Hotel and SuitesResponded 26 December 2014

    Dear Bapak Made, Thank you for choosing Novotel Surabaya Hotel & Suites as your place to stay and for the time to share your experiences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We...More

    Grand Darmo Suite by AMITHYA
    398 reviews
    #16 of 136 hotels in Surabaya
    0.4 km
     
    Mercure Surabaya
    697 reviews
    #29 of 136 hotels in Surabaya
    1.2 km
     
    Shangri-La Hotel Surabaya
    674 reviews
    #6 of 136 hotels in Surabaya
    3.0 km
     
    POP! Hotel Diponegoro
    130 reviews
    #43 of 136 hotels in Surabaya
    0.7 km
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • USD 37 - USD 63 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Kitchenette
    • Number of rooms
    • 209
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotwire, Travelocity, Orbitz and Cheap Tickets so you can book your Novotel Surabaya Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Novotel Surabaya Hotel Surabaya ,
    • Surabaya Novotel
    Add Photo Photos
    Traveller (558)
    Room & Suite (140)
    Pool & Beach (52)
    Dining (18)
    Hotel & Grounds (343)
    Bathroom (25)
    Family and Play Areas (6)
    Business Centre & Event Rooms (4)
    Nearby
    Grand Darmo Suite by AMITHYA
    398 reviews
    .41 km away
     
    Mercure Surabaya
    697 reviews
    1.20 km away
     
    POP! Hotel Diponegoro
    130 reviews
    .70 km away
     
    Nearby Restaurants
    The Harvest Patissier & Chocolatier
    69 reviews
    .79 km away
    Titik Koma Coffee
    11 reviews
    .29 km away
    Bebek Tepi Sawah
    10 reviews
    .30 km away
    Janggala Restaurant
    14 reviews
    .07 km away
    Nearby Attractions
    Surabaya Town Square
    478 reviews
    1.39 km away
    Bungkul Park
    721 reviews
    .62 km away
    Suroboyo Monument
    177 reviews
    .51 km away
    Surabaya's Zoo
    266 reviews
    .52 km away
    Ask a question
    Questions & Answers
    ratna w
    16 June 2017|
    AnswerShow all 3 answers
    Response from duvilla | Reviewed this property |
    In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.
    0
    Votes
    Room Tips
    "Pick the pool view.. excelent"
    Read review
    "Rooms over looking the pool give a great view & are quiet"
    Read review
    "Room with Pool View"
    Read review
    "We got the garden view room, and it was great and quiet."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing