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Novotel Surabaya Hotel and Suites

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Novotel Surabaya Hotel and Suites
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824 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Jakarta, Indonesia
Reviewed 22 February 2014

One of Accor hotels in Surabaya, with typical of Accor, have wide variant for breakfast, a good space for swimming pool, and pretty good amenities, and it has nice gym with sauna facility. Despite, the distance from center of Surabaya is quiet far so it is not helpful for me which came for business reason and my office is located...

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Helpful?
Thank MariaMelania1234
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Ibu MariaMelania1234, Thank you for staying with us and we very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel and Suites. It is always a pleasure to receive positive feedback. We hope your next visit with your family will pleasant as the previous one. Best regards, Djulkarnain General Manager

lumajang
Reviewed 21 February 2014 via mobile

I actually booking this hotel from Accor call center for arrival date 17th Feb, but for urgently reason I change through staff hotel reservation for 14th Feb. I think the hotel staff so helpfull for urgent situation. Express check in, friendly staff, great room, various n delicious breakfast. Novotel has a yummy deli shop...love it. Feel the warm resort in...

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Helpful?
Thank sidhartaindargo
Dinklage, Germany
Reviewed 19 February 2014

This hotel is very nice, clean and spacious. The staff is friendly and helpful and always have a smile in the Face! The Breakfast Buffet is local dominated but ok. Unfortunately the swimming Pool was closed for Renovation and cleaning after last weekends Volcano Eruption, but that you cannot blame on the hotel. I definately will come back here!

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Helpful?
Thank Andreas Z
Frankfurt
Reviewed 18 February 2014

Stayed 2 nights at a spacious apartment. Friendy staff, WIFI worked, large garden. Unfortunately pool was closed due to vulcano break out. The A/C in the room seemed to have a minor problem as it could only be set ON or OFF but not adjusted. I did not inform the maintanace service as it was no disturbance for me. Not...

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Thank Andreas S
Samarinda, Indonesia
Reviewed 18 February 2014

spacious room , the corridor is so clean , nice lobby , best swimming pool in town , both for children & adult. housekeeping staffs are friendly. it is not down town area , but we like it.....so quite.

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Thank nelkaka
Jakarta, Indonesia
Reviewed 4 February 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CRichi2014
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Bandung
Reviewed 2 February 2014

i have been staying for 2 days. First at all, i want to share that my previous stayed a year ago did not meet my expectations. Due to the condition and location, i have to stay at this hotel again at this moment and hope to have a better hospitality. Arrival in the afternoon and reception was crowded, so looked...

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Helpful?
1Thank Adhiegunadharma
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr Adhiegunadharma, First of all I thank you for choosing Novotel Surabaya as your place to stay during your recent visit to Surabaya and for taking your time sharing with us your experience. We are pleased to read that you had an enjoyable stay in our hotel. I am happy to read that you enjoyed our products and services...

Surabaya, Indonesia
Reviewed 28 January 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ninitz
Semarang
Reviewed 24 January 2014

The room is good, but the AC is not worked well. And the worst is the sistem. When we check out from this hotel, we must pay for the restaurant bill. Althought we didn't order some food or drink from restaurant. So we refuse to pay, but the manager hotel forced us to pay. When we want to see the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Yulie14
Depok, Indonesia
Reviewed 23 January 2014

We stay at this hotel because we got Focus Group Discussion schedule to be done at the hotel. Only for a night , but a little bit nightmare experience for us. We check in at the evening, the check in process is good, also they offered immediately upon our arrival the program or promo that can be gained by us....

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Helpful?
Thank Afzon_IMC_Consultant
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Afzon_IMC_Consultant, Thank you for review on your stay at Novotel Surabaya and I am sorry to read about your finding during your stay. Please accept my apologise that obviously some of our services were not up to our normal standard. Thank you for bringing it up, only then we can improve our quality. Regarding the inconvenient situation in the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: $58 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Hotel Style:
#19 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“garden view or swimming pool view ? all is excellent.”
  • cute towel origami in room.
 of 5 bubbles suyowong, 9 Dec 2016 | Read review
“Deluxe room has great view”
  • View from deluxe room
 of 5 bubbles edziardo, 23 Sep 2016 | Read review
“ask for pool view and avoid ground floor (which is in reality the basement!).”
 of 5 bubbles MarkP361, 7 Sep 2016 | Read review
“choose room with garden view, because if you are lucky you still can see the pool”
  • view from the room
  • room with garden view
  • different coffee cup from minibar
 of 5 bubbles satsumasun, 28 Aug 2016 | Read review
“Stay in the low rise”
 of 5 bubbles NemuriCat, 23 May 2016 | Read review
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