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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Excellent value for money. Great staff. Complete buffet breakfast. We had a room on the first floor in one of the wings that are connected with the reception area. The room was very comfortable and clean. Carrefour shopping mall is a short stroll. Airport is...More
A bit apprehensive after reading some negative reviews, I nevertheless booked and what a pleasant surprise! Set in a park in the middle of town you immediately feel in a resort: mature trees, manicured gardens, a deer enclosure, 2 tennis courts and in the center...More
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 31 May 2017
Dear Mr/Ms. Duvilla,
Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this...More
Stayed for 2 nights.Arrived late night & they still were able to serve us dinner :) My 1st night air-con was warm. Staffs came to check, it took like 4 hrs to become cool. 2nd night no problem. The pool connects to breakfast area is...More
I had a wonderful stay here when I was in the city for business for 5 nights.
The room was good and big, the swimming pool was big and comfortable to swim in, food also nice.
Prices are very reasonable for a hotel of this...More
I requested for room at high floor
Upon check in, they gave me room at low floor, facing garden.
That room has quite a bit of mosquitos
However, I'm glad they are willing to change the room to 3rd floor (although it is done after...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
USD 33 - USD 50 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#21 Luxury Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.