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favehotel MEX Surabaya

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favehotel MEX Surabaya
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407 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Jakarta Utara
Reviewed 3 days ago NEW

I was about to checking out so I decided to come down to get breakfast. As soon I walk in to the restaurant the restaurant manager asked me to change my clothes because it deems inappropriate (sleeveless shirt and short). I was shocked if there's any such thing as dress code during breakfast unless your wearing thongs and bikinis even...

Review collected in partnership with this hotel
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Helpful?
Thank mariobaroek
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Mario Baroek, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will...

London
Reviewed 3 weeks ago

Having stayed at a Favehotel in Yogyakarta and loved it we booked this hotel based on that experience. They couldn't have been more different. The staff as ever were great but the facilities and tiredness of the building lets it down. Facilities such as gym and convenience store were temporarily closed or closed respectively. The pizza that we had as...

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Helpful?
Thank ramontorralba
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ramontorralba, Thank you for your review following your recent stay experience at fave hotel Mex Surabaya. We are very concerned that you have to experience a situation which is below your expectations. Each and every point in your feedback is being reviewed and action plan put in place to make improvements. Please accept our sincere apologies for the inconveniences...

Reviewed 4 weeks ago

The location is great because it is near the shops and malls, the smell of the place is really nice and clean, its quit and comfy and you can order good food from the hotel or outside like petza shop.

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Helpful?
Thank ALA'A ATALLAH A
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ala'A Atallah A, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

Bandung
Reviewed 10 January 2017

Loved my stay in this hotel for 4 days. Its so close to so many key places in Surabaya. Tunjungan Plasa, tasty cafes, car wash (iGlow was just some buildings away), etc. Room was v comfy with faaast wifi. Everyone was friendly and helpful and quick to respond. Everything was nice. But the parking... I drove an SUV and I...

Review collected in partnership with this hotel
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Helpful?
Thank aiurevi
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Aiurevi, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another opportunity...

Reviewed 8 January 2017 via mobile

This hotel compare to peers is awesome with the strategic location behind the biggest and famous shopping center Tunjungan Plaza. It is only walking distance or around 500m to reach TP. I could find restaurant easily surround, for example holycow steak and boncafe opposite the hotel. The price is also affordable with all that facilities I mentioned before.

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Helpful?
Thank Ridhona F
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Ridhona F, Your feedback is truly valued and I would like to thank you for sharing your experience with us. We genuinely hope to welcome you again at fave hotel Mex Surabaya. Kind regards, Malpin Pagau Front Office Manager

Reviewed 7 January 2017 via mobile

Close to attractions, comfort place to stay, friendly and helpful staff. I tried both standard (without window) and superior (with window), as small as it is a budget hotel's room, quite clean, amenities ok (some items have to call room service), nice breakie, and very good wi-fi connection (i tried both rooms 3rd and 6th floor all good). The only...

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Helpful?
Thank Jonathan A
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Jonathan A, Thank you for your feedback on your recent stay with us, We really appreciate that you taking the time to write your comprehensive reviews. We highly appreciated that you share your experience and recommendation our hotel. We regret to hear that your experience did not meet your expectation. We will address your concern in regards to...

Madiun
Reviewed 28 December 2016

Many thanks for your services,the location is good, No windows in my room because I ordered a standard room. The food is good and but there's no cereal. Wifi is so slow, I can't rely on it for my business.

Review collected in partnership with this hotel
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Helpful?
Thank sarwoe2016
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Sarwoe, Thank you very much for staying with us and also bringing us this good review, we are very pleased to be in your choice. We always do our best to meet our guest need, We wish to see you again in your next visit to feel our betterment. Best Regars, Malpin Pagau Front Office Manager

Tangerang Selatan
Reviewed 19 December 2016

Good location in the centre of the city, nice environment, good services. may be could do double effort for the cleaning because I find some mosquito in my room. The bed room in not to big but it also not to small. Hope it will be better on my next trip...

Review collected in partnership with this hotel
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Helpful?
Thank agusca15
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Agusca, Thank you for spending a few minutes of your busy time to write us a review. We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and improve the operations our Hotel and to provide better facilities and services to our guests. We look forward to have another opportunity...

jogja
Reviewed 19 December 2016

Good location..near tunjungan plaza...I can reach that place easily....but I got room with no window..and I have to get out of my room to take hot water. And I was dissapointed with the towel and bed cover...not so clean..

Review collected in partnership with this hotel
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Helpful?
Thank diahsari
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mrs. Diah Sari, Thank you for choosing fave Mex Hotel Surabaya as place to stay, on behalf on Management please accept our sincere apologies for the inconvenience you may have experienced, We regret to hear that your experience did not meet your expectation. We will address your concern in regards to our team for further review and we will...

Reviewed 18 December 2016 via mobile

Secured places, all area is closed to the hotel. Easy to looking for food and needed. Tunjungan plaza in 6 minutes walking distance from hotel.....only need improve the toilet ....other needed is swimming pools so kids will having fun....

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Helpful?
Thank gary s
faveMEX, Manager at favehotel MEX Surabaya, responded to this review

Dear Mr. Gary S, We would like to thank you for taking the time to share your valuable experience with us, we are very pleased to be in your choice. We always do our best to meet our guest need, however some may not fit our service and we apology for this, and of course we will take all actions...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
78 stylish room.in the heart of Surabaya’s just a short stroll of Tunjungan Plaza. ... more   less 

Additional Information about favehotel MEX Surabaya

Address: Jln. Pregolan 1-5 | Mex Building, Surabaya 60262, Indonesia (Formerly Fave Hotel Surabaya)
Region: Indonesia > Java > East Java > Surabaya
Price Range: $31 - $37 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — favehotel MEX Surabaya 3*
Number of rooms: 78
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from favehotel MEX Surabaya staff and other travellers.
3 questions
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Questions? Get answers from favehotel MEX Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view if we choose higher floor, you can see hear of Surabaya”
 of 5 bubbles 714stefanis, 24 Jul 2016 | Read review
“Don't choose room on level 3. The Lobby is on level 3 and it is very noisy during checkout”
 of 5 bubbles Rahardjo, 5 May 2016 | Read review
“a room with window on 6/F”
 of 5 bubbles w1628mm, 6 Apr 2016 | Read review
“good location, bad service”
 of 5 bubbles soniyag2016, 16 Mar 2016 | Read review
“Choose room with a window”
 of 5 bubbles 705jimmya, 3 Feb 2016 | Read review
5 of 5