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Helios Hotel

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Helios Hotel
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95 Reviews from our TripAdvisor Community

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Showing 58: English reviews
London, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 weeks ago

We booked an Executive room on the second floor overlooking the car park and the street. Reception staff were friendly enough, and the open plan lobby, restaurant and travel agency is well cared for and stylishly modern. But the room was a disappointment and nowhere near good enough for the premium price we paid. It smelt damp when we arrived... More 

Helpful?
Thank gwynforsenior
Leuven, Belgium
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2016

We didn't stay here, but they helped us anyway when we had to book our flight out of Java. The girl at the counter was extremely helpfull and didn't even wanted to get payed for this. We offered her something anyway.

Helpful?
Thank LOREN H
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2016 via mobile

The hotel in the centre of Malang, value with money, not too far from street food, the breakfast was good. They gave us buffet with 5 menus and coffee+tea free refill. Clean, cheap, nice, and comfort.

Helpful?
Thank juliana p
Hanoi, Vietnam
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2016

Nice from the outside, disgusting from the inside! It looks like a nice and fancy hotel. That's what the price is at as well. Such a shame all other hotels were full and it was getting dark so we wanted to make a choice quickly. We've paid 280.000 idr per night, which was way too expensive. The rooms are moistly... More 

Helpful?
Thank roxy d
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Madam, Thank you for your review, we really appreciate it. We are sorry about the inconvenience and the unpleasant experience Could you help us to give more information about when exactly did you check-in in our Hotel and send it to our email at : marketing.helios58@gmail.com We always try to improve our service. Thank you for your feedback Best... More 

Travellers are raving about these Malang hotels

Ayutthaya, Thailand
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 May 2016

Stayed here for a night after Bromo trip to catch the flight in Surabaya next day. My room was on the ground floor near the reception and there was some construction near my room which made it a bit noisy. The staff of the hotel was nice, professional and willing to help. However, the staff on the rooftop were opposite.... More 

Helpful?
Thank Darika K
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Ma'am/Sir, Thank your for your feedback, We really appreciate it. We are truly sorry about your inconvenience, we are still trying to finish the construction work as soon as we can. We hope to see you again soon If you need any help Don't hesitate to contact us at marketing.helios58@gmail.com Best Regards, Carla P General Manager Helios Hotel More 

Montreal, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 May 2016 via mobile

We got at the hotel at night. The staff was very clueless and quite rude asking us to pay before we see the room many times. The room smelled like sewage but the ac made it a little better. At least, even though they don't speak English very well, the girls of the day shift were a lot nicer. Wifi... More 

Helpful?
Thank Mari D
lake district, england
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 April 2016

Luckily we only stayed here for 2 nights as longer would have been unbearable. It is advertised as a 'backpackers home' and that is definitely not the case. The hotel staff were less than friendly, little to do while there, poor breakfast and the hotel was full of an entire bus of school children under the age of 12. The... More 

Helpful?
Thank 3robinsons
Carla Priscilla W, General Manager at Helios Hotel, responded to this review

Dear Ma'am/Sir, Thank you for your feedback, we really appreciate it. We are sorry for the noise and the poor breakfast menu, we are still trying to improve our services. About the backpackers Hotel, I think we did not explain to you clearly that Helios Hotel is our main services, which is family hotel. Helios Hotel has other services such... More 

Adelaide, South Australia, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2016

Hotel Helios is good value. There are not that many budget places in Malang. It is cheap and clean with a variety of rooms to choose from. Worth spending the little extra for the best rooms, but the cheaper ones are adequate and there is also hostel type accommodation for those who want to pay the lowest prices.. Staff are... More 

Helpful?
2 Thank ginnyh2015
Perth, Australia
Level Contributor
442 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 17 December 2015

Helios is one of the only tourist hotels in Malang and for the price it isn't too bad of a deal. It is located just 10 minutes from the train station and within walking distance to shops and the park. If you are travelling solo do be advised that out the front of the hotel on the right hand side... More 

Helpful?
2 Thank scottplume
Jakarta
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 November 2015

we arrived this hotel about 10 pm after 3 hours drive from Surabaya, the receptionist bit slow and our room is not ready yet that moment. Bit disappointing because we will have trip to Bromo at 12 am and need immediate rest before the tour. We booked this hotel because attached to travel tour that we booked (Helios hotel tour),... More 

Helpful?
Thank EmpusJantan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Breakfast Available
Official Description (provided by the hotel)
Helios Hotel is a family hotel built in 1957. It is 9-minute walk from the Museum Malang Tempo Doeloe and a 7-minute walk from Malang train station. Our Indonesian Traditional yet Modern concept gives unique experience to our guests We have 5 types of rooms. Superior Fan, Superior AC, Deluxe, Family Room and Executive For travelers who prefer backpackers style accomodation, you can check our Kampong Tourist which is located at the 4th Floor We also have tours and travel service Helios Transport ... more   less 

Additional Information about Helios Hotel

Address: Jln. Pattimura 37, Malang 65111, Indonesia
Region: Indonesia > Java > East Java > Malang
Price Range: $23 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Helios Hotel 3*
Number of rooms: 36
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Questions & Answers

Here's what travellers have asked, with answers from Helios Hotel staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to use wifi, gonto the lounge area - hopeless in the bedrooms”
 of 5 bubbles gwynforsenior, 18 Nov 2016 | Read review
“Wifi poor in most areas,”
 of 5 bubbles 3robinsons, 1 Apr 2016 | Read review
“My favourite room was first on the left at the top of the stairs.”
 of 5 bubbles ginnyh2015, 1 Feb 2016 | Read review
“2nd floor.”
 of 5 bubbles joseph998, 27 May 2015 | Read review
“Do not book a room including breakfast. The city offers many nice restaurants for breakfast and the breakfast at the hotel is not worth going.”
 of 5 bubbles 7jacquelined, 14 Jul 2014 | Read review
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