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At the heart of Setiabudi area in the heights of Bandung, near Lembang, the hotel is surrounded by stunning sightseeing places combining natural beauty & cultural heritage. Relax in sumptuous ambiance and enjoy our contemporary rooms featuring local art. Treat yourself with native specialties on lavish menus in our restaurants, indulge in our warm sparkling pool and embrace wellness rituals in our spa. Ideal for your romantic gateway, family holidays and perfectly suited to your business needs. Grand Mercure Bandung Setiabudi is an ideal starting point to explore Bandung. Discover breathtaking view from your room. Reach the mount Tangkuban Perahu and tea plantations in a 40-minute car drive. Visit The Amazing Art World museum, accessible Within short walking distance. Lembang area and Kampung Gajah, well-known for team building or family activities, are only 20 minutes from the hotel. Easily accessible, the hotel is 30 minutes away from Bandung international airport & train station.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Green
Languages Spoken
Indonesian
Location
Jl. Dr Setiabudi no. 269 - 275, Bandung 40154 Indonesia
Grand Mercure Bandung Setiabudi
3,625 reviews
Getting there
Somewhat walkable
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The Grand Mercure Bandung Setiabudi impresses guests with its clean, spacious rooms, although a few mention maintenance and noise concerns. Its warm swimming pool and kid-friendly activities, alongside a variety of breakfast options, contribute to its positive reputation. The hotel's value is often commended for its reasonable prices and high-quality service.
Nestled in a strategic yet tranquil location, it offers easy access to nearby attractions. Reviewers consistently highlight the hotel's inviting atmosphere and the staff's exceptional service, ensuring a pleasant stay for travelers.
Location
Convenient
Atmosphere
Serene
Rooms
Cozy
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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Stay here at New Normal Era in Deluxe Room for 1 night. They have excellent health protocol, when check in process you have to sign NDA in regard of Covid 19, your body temperature was recorded, and hand sanitizer is every where.
Room is spacious, great taste of breakfast, friendly and very helpful staff, due to pandemic they split breakfast time and if you want to swim you have to make reservation to avoid the crowded. Every guest have 50 minutes maximum to swim. Guest also have 50 minutes maximum to enjoy the breakfast, hotel's staff will assist the guest to take the menu.
They don't provide extra bed during pandemic, not much variety of breakfast menu but it was representative enough, the water in the room little bit stinky at first but it was normal when you already use it for a while.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 1 Oct 2020
Dear Mrs. rusbiantari, Your comment says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager
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We have reservation for 2 nights in junior suite room at this hotel. From the moment we arrived in this hotel, we feel very welcomed and greeted by hotel staff with their hospitality.
In terms of covid-19 protocol, Grand Mercure Bandung Setiabudi have certified for operation (all safe) and we feel relaxed knowing all touch points have been sanitized. We do need to fill some forms during check in and provide id card for all of my family member, presumably for contact tracing if needed.
The room itself was spacious and located on the top floor (9th floor). This floor have less room than the other floor due to half of it is being used for Kepler bar and restaurant. They also have outdoor terrace with some seatings and the view of Bandung. Tip: choose this floor if you can.
Breakfast was served in the restaurant on the lobby floor and limited for 50 mins to ensure physical distancing is enforced. I think it's great and my family can eat leisurely.
Overall, this stay was perfect for people who plan to go to Lembang attraction (farmhouse lembang, floating market, lembang park n zoo, etc.) and family vacation.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 1 Oct 2020
Dear Mr. MiftahF, Thank you for sharing such a great feedback on this site. Glad to see that the enthusiastic hospitality from our team had made your stay was nothing short of a memorable experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again, thank you for your trust in us and we hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager
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Last week me & my friends went to bandung. We stayed in here for 1 night. The hotel was comfy and family friendly. The weather in bandung also cold and comfort of our room makes us feel at home. The staff are all nice and take care of me. Special attention to ms. Sheila she is really attentive to guest and offered anything necessary that made us a guest special.The breakfast is full of variety and the staff is really heplful. Shoutout to tety and ahmad who serve us excellent service.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi
Responded 11 Feb 2020
Dear Mrs. Dheavarnesya, Thank you very much for your great review. We love hearing your feedback especially that Ms. Sheila, Ms. Tety and Mr. Ahmad went to some extra miles to make your stay filled with many great memories. I have conveyed your kind words to her personally. Once again, thank you for your trust in us and looking forward to welcoming you back on your 2nd visit very soon. Best regards, Engkun Kurnia General Manager
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I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink.
Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry.
The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man!
Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill.
However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel.
Anyway good one with this hotel only the pool.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 27 Jan 2021
Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager
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First time stayed at this hotel on 2nd - 3rd April 2021 for 1 night, Deluxe Room Pool View. During this covid-19 pandemic, I tried to staycation on my family holidays in this hotel. It is a 5 stars hotel, but I think it shouldnt be 5 stars. Here are the pros and cons during my vacation :
Pros : * Hotel location is near to Lembang * Swimming pool with warm water * There are rooms with pool view
Cons : * The room is too small for 5 stars hotel * The bathroom is very standard, not a 5 stars hotel * When I checked in, the front office did'nt ask me when will I have breakfast on the next morning, but they have breakfast schedule limited only 1 hour during this pandemic. I have to go down to lobby again and I have to ask, they said they will contact me, make a phone call to my room. That is ridiculous. What if there's no one in the hotel room? * Breakfast menu (Foods, drinks, side dishes) are standard * Some of hand sanitizer didnt work * There are no kids playground during this pandemic * Guess are limited to access swimming pool, have to book first, only have 1 hour at the swimming pool area. But the reality wasnt like that *Internet speed connection is very slow
Will I book and stay in this hotel again? Well the answer is "DEFINETLY NOT"
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Date of stay: April 2021
Location
Service
Sleep Quality
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Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 22 Apr 2021
Dear Mr. WilliamS6837, We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are extremely sorry for any inconveniences or discomfort that you experienced during your stayed. Some points that you have mentioned already delivered to the department concern, for them to be follow up immediately as they get the comment. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide and once again I gratefully say “thank you”. I certainly respect your views and I guess others will be able to make their own mind reading comments on this site. I truly hope you will give us the opportunity to welcome you back again. Yours sincerely, Engkun Kurnia General Manager
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Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge)
This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests)
We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night.
Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate.
Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 30 Dec 2020
Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager
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Fast checkin, luckily we got upgraded to deluxe room. The room was clean, big enough with the balcony. The breakfast was great.. The nice crews always greet us with smile. But the highlite is the warm water swimming pool! Rare to find the hotel in Bandung with warm pool. No food from the breakfast resto can bring to the pool area, so the pool can be cleaner. I like this policy! Good choice for staycation..
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Engkun_Kurnia, General Manager at Grand Mercure Bandung Setiabudi
Responded 11 Feb 2020
Dear Mr./Mrs. mixfruits, Thank you very much for sharing your experience and trust in our genuine hospitality. Upgraded rooms, great breakfast and warm hospitality. Happy to read that you enjoyed them all. Our warm sparkling pool is often complimented and get much love from our guests. Happy that you love it. Again, thank you and we look forward to having the opportunity of providing services to you on your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager
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Stayed 1 night at the Grand Mercure, clean comfortable room, breakfast at the Hardys restaurant was very delicious, I really liked the salad, orange juice, potato wedges, the seasoning was delicious. At the restaurant at breakfast, Ms. Nuri's service was very good, her hospitality, the view at breakfast was very nice, the air was fresh. Plan to return with family. Thank you Grand Mercure Setiabudi for your excellent service
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 nights and feel so happy for the warm welcome of the staffs and great surroundings. Breezing wind coming through window and cool air surely will refreshed your brain. The facilities also great especially the pool. Upgrade room also offered which make this trip greater But i hardly could sleep in these 2 nights, perhaps need to improve your pillow quality. I suggest a latex pillow choices will enhance the sleep quality. And please improve your service when package for us arrived at the reception, at least please inform us by calling through inroom phone or you can offer to deliver the package to our room. We had to call reception to ask if our package has arrived and no offer for delivery to our room. Midscale hotels such as novotel always offer us this service, I hope grand mercure also do the same way they do.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 30 Dec 2020
Dear Mrs. LannySaputra, Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi, and I am sorry that it has taken me so long to reply to your review. We are sorry that the service and delivery were not up to your expectations, and we ask you to accept our sincere apologies. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Once again, thank you and we do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager
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We stayed 3 nights during weekday to weekend period this hotel well maintained their services, cleanliness, and hospitality. Our room upgraded to balcony room with pool and mountain view. With heated swimming pool the hotel coped with their location on Upper Setiabudi area where the air temperature getting lower than city center of Bandung. Breakfast also serviced with various menu from to day to day. We’ re pleased to have welcome drinks and afternoon at the sky lounge bar, so we can enjoyed the beautiful sunset. All the staff were very helpful and fast respond to fulfill our request and needs. Open area or outdoor activities were something they could look for improvement. Overall, GMS has excellent services!
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Date of stay: October 2023Trip type: Travelled with family
Room Tip:Join the Accor Plus member to enjoy another compliment and benefits
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manajemen GMBS, General Manager at Grand Mercure Bandung Setiabudi
Responded 19 Oct 2023
Dear Mr. Alfian Lukman, Your comment says it all. It is indeed our accomplishment to be able to make your stay memorable. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will be happy to meet you in the near future and be assured that I will pass your so kind words about service to all our team. Once again, thank you very much for sharing your experience and trust in our genuine hospitality. Looking forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager
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There are more places to choose from in the Bandung area.
PRICE RANGE
AU$104 - AU$148 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaWest JavaBandung
NUMBER OF ROOMS
205
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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