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Serela Riau Bandung

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#46 of 224 Hotels in Bandung
Certificate of Excellence
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491 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Reviewed 2 weeks ago via mobile

Staff were very friendly and helpful. Would definately come again to this place. Tisna, the manager was very good and helpful to my family. Should promote him. He even brought a weighing scale from home to help us weigh our luggage. Good job tisna

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Helpful?
Thank Ahmad F
Feby R, E-Commerce Manager at Serela Riau Bandung, responded to this review

Dear Mr. Ahmad, Warm greetings, On behalf of Serela Riau Hotel management, allow me to extend my thanks to you for having chosen Serela Riau as your Hotel to stay in during your visit to Bandung. We are very happy that you enjoyed your stay with us, and we will be sure to tell Mr. Tisna about your comment about...

Reviewed 29 October 2016 via mobile

Near factory outlet n warm For the staff expecially concierge n receptiin...but difficult if i want taxi ..i think the hotel can give free transfer or pick up to airport...good for the food restaurant..overall good very good

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Helpful?
Thank DERmajihur345
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear DERmajihur345, We do appreciate and grateful for the excellent review and we are very thankful for your feedback on pick-drop service that we need to do. It would be our concern. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Sincerely, Aditya

Yogyakarta, Indonesia
Reviewed 24 October 2016

strategic place, and close to a lot of restaurant and also factory outlet. Clean and warm place. I take the room without a breakfast, so i can't taste the meal. But i think its good too. Near from bank.

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Helpful?
Thank charissaj2015
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear charissaj2015, We do appreciate and grateful for the excellent review and we are very thankful for your feedback. It would be our concern to keep up the good work. We are looking forward to welcoming you back home to Serela Riau Bandung in future. Sincerely, Aditya

Reviewed 23 October 2016

Got the free upgrade to triple deluxe, so surprised that the rooms facilities (dirty floor, dimmed lights, not so spacious room size, and the list could go on and on). The staff response was quick though. Finally I am removed to the lower class of rooms. but still find the same problems with hotel facilities. I asked the manager that...

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Helpful?
Thank inardi r
antonpower, GENERAL MANAGER at Serela Riau Bandung, responded to this review

Dear Mr. Inardi Rizky, Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it...

Reviewed 22 October 2016 via mobile

Me n my family stay 3 night in the superior room 203 move to 209 and tomorrow move again to 105 because the ac cannot function but no problome because reception very fast for take handle for my probleme n i want say thank you for tekhnition wawan ,food in the restaurant good...difficult for parking in the weekend are make...

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Helpful?
Thank Siahaan 2
Reviewed 15 October 2016 via mobile

We stayed on the weekend and dissapointed because room facilities not complete (no refrigerator and no cable tv), room and bathroom not very clean, too noisy and not babies friendly because they allow people smokes in the room hallway. This might be the first and last time we stayed in this hotel. I've had stayed in hotels that offers much...

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Helpful?
Thank Tania F
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Tania F First of all we would like to thank you for choosing Hotel Serela Riau Bandung. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. regarding...

Reviewed 17 September 2016 via mobile

Thanks alot for nice reception give me upgrade superior to deluxe room because we need single bed for my son..she is very strong can't sleep coz we meet her evening n in the morning we meet again n she allways smile n allways n allways "morning sir" i know is her very tired but allways give smile..for room very good...

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Helpful?
Thank lilis6578
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear lilis6578 I and entire staff of Serela Riau are delightful and gratitude for your excellent review. We are committed to maintain event improving the quality of service and products. I have forwarded your appreciation to the staff in charge and they said thank you and sending warm regards for you and family. Hopefully we could welcoming you back home...

Tangerang, Indonesia
Reviewed 3 September 2016

Please do not come to this hotel. I have a bad experience when i stayed there. Electricity blackout, no greeting from the receptionis, and horror elevator. So please find another hotel if necessary. The only good thing are you can find minimarket in the lobby, so yiu can buy some snack or coffe

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Helpful?
Thank iskandarsyahi
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear Islkandarsyahi, Warmest greetings from Serela Riau Bandung... First of all let me say Thank you for staying at Serela Riau Hotel and for taking time to review us in TripAdvisor. We are sorry for the inconvenience experience you had. it would be our concern to repair and maintain some equipment as required. Other than this, we wish you had...

Jakarta, Indonesia
Reviewed 29 August 2016

I would never recommend anybody to book a smart room at this hotel. The room was so small, and of course, no window as they advertised it on the internet, the main light on top of the bed was off, the cable behind the bedside table was left out of the wall (somebody must have fixed the cable and left...

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Helpful?
Thank Anaandeli
SerelaRiau, Manajer at Serela Riau Bandung, responded to this review

Dear Ms Anaandeli, Warmest greeting from Hotel Serela Bandung, Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it gives...

Reviewed 27 August 2016

Hotel may be old, but it is still very nice and feels modern. Rooms are small, those regular rooms, but very nice bed. I like. I had good night sleep. and it is on Jl Riau!!! Shoppings!! Factory outlets are all located along this road! Not cheap, though, probably due to the location.

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Helpful?
Thank James D
SerelaRiau, General Manager at Serela Riau Bandung, responded to this review

Dear James D Thank you for staying at Serela Riau Bandung recently and for your delightful review in TripAdvisor. Great to hear that we can accommodate you well during your travel to Bandung with the location, the room, and the service. Please do come back again, we're looking forward to welcome you. Regards, Aditya General Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 

Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Region: Indonesia > Java > West Java > Bandung
Price Range: $34 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung
Hotel Style:
#5 Best Value Hotel in Bandung
#7 Family Hotel in Bandung
#26 Spa Hotel in Bandung
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Questions & Answers

Here's what travellers have asked, with answers from Serela Riau Bandung staff and other travellers.
15 questions
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Singapore, Singapore

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Questions? Get answers from Serela Riau Bandung staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing at all”
 of 5 bubbles iskandarsyahi, 3 Sep 2016 | Read review
“I could get a better room with the same price somewhere else. The thought of just spending a night in the smart room, turned out to be the worst decision I've ever made. It really was my mistake and I regretted it.”
 of 5 bubbles Anaandeli, 28 Aug 2016 | Read review
“choose room with outdoor view”
 of 5 bubbles cantiquelma, 12 May 2016 | Read review
“spacious room and good facilities”
 of 5 bubbles sitinurainib, 18 Apr 2016 | Read review
“I have stayed at the block not facing the main road. it was quiet and peaceful”
 of 5 bubbles engkuh2016, 14 Mar 2016 | Read review
5 of 5
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