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4.5
#19 of 106 hotels in Sanur
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Prime Plaza Hotel Sanur - Bali is a four star resort which commands a strategic location, just minutes from great shopping and the beach, as well as the cultural and natural attractions of Bali. All categories of the 329 guest rooms surround a tropical garden courtyard and pool. Each room is comfortably appointed with modern touches, and a refreshing Balinese accent on décor. Some room categories feature a private balcony, while others have direct access to the 110m free form pool that is shaded by tropical palms. The Hotel features two restaurants, two bars, modern fitness centre & spa The hotel is situated close to: temples, galleries, restaurants, supermarket and the popular Sanur Beach. The hotel provides a tranquil haven for guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Family
Languages Spoken
English, Indonesian
Location
Jl. Hang Tuah 46, Sanur, Denpasar 80228 Indonesia
Prime Plaza Hotel Sanur - Bali
1,549 reviews
Getting there
Somewhat walkable
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Prime Plaza Hotel Sanur - Bali comes highly recommended for its serene atmosphere, with guests often lauding the stunning gardens and tranquil pool area. The hotel's strategic location is a hit among travelers, offering easy access to beaches and local dining.
Guests are consistently impressed with the attentive service and overall cleanliness, from the well-kept rooms to the efficient housekeeping. While the hotel's amenities, including spacious rooms and entertainment options, are generally praised, some visitors suggest that certain areas could benefit from updates and maintenance.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Prime Plaza is one of those typical Indonesian hotels that is incredibly reasonably priced for the value you receive. While it isn't the quality of a "five star" hotel, the price is a fraction of the cost and the quality is well above what you pay. What really sets the hotel apart though, is it's proximity to the beach and other amenities. Just a short walk from the Sanur beachwalk area makes this hotel a "must stay."
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StuartBolwell, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 21 Jan 2020
Thank you for your wonderful review on the TripAdvisor website, we are very happy that you enjoyed your time while saying with us. Thank you also for your kind comments with regards to value for money, the good location and the good facilities. We look forward to welcome you back on your trip to Bali.
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We were here for a conference in January 2023. Check in was efficient even though we arrived late in the evening. The bellman brought our luggage to the room and made sure our key cards worked well (a nice touch). The room was clean and spacious. The next morning we enjoyed the large breakfast buffet. The day was filled with meeting in their conference rooms. Their break snacks and drinks were very nice. The long halls take some getting used to, but the hotel takes measures to keep you safe if the tiles are wet. We enjoyed the swimming pool. It has multiple depths and is good for all ages. Our catered lunch and supper were always tasty. The Prime Plaza is not far from Sanur beach if you prefer sand and salt water. There are small shops and marts all the way to the seaside. We enjoyed the staff, they were always polite and friendly. Even at checkout, Ayu gave us a wonderful send off. We'll be back.
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Date of stay: January 2023
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Some rooms are a long walk from the restaurant and entrance. Ask for a short walk.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandy Rachmat, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 24 Jan 2023
Thank you for taking the time in writing your review of the Prime Plaza Hotel Sanur. We are happy to hear your comment about our staff's hospitality and also our products. We look forward to welcoming you back and stay with us on your next visit to Bali.
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The hotel is super convenient for access to and from Sanur Port. The hotel has quite a grand outlook, has a large number of rooms, and spacious common areas including lobby and bar. However, keep in mind that it is a very old Construction and the rooms have a dated feel are in serious need of renovation. Only used this as an overnight layover option for an early morning transit from Sanur for which it served the purpose well. The staff are really nice, humble, and helpful people. Would recommend for a short stay, while it is also good value for the money. Below is the detailed review:
Location: This hotel is located at a 40 minute drive from Airport, 11 minute walk to the Sanur Port, while a 1 hour drive to Pedang Bay port in central Bali. The Sanur beach is also close by. There are a couple of fast food outlets right outside the hotel as well.
Rooms: Rooms are very dated & basic. The bed is very low and old. However there are power outlets for charging on both sides but again they are old school and require an adapter if you are an international traveler. The phone in the room is very old but works. There was a couch in the room and that can practically sleep one adult. The room had a fridge, electric water kettle, and some tea/coffee sachets. There was a safe which was also pretty old. Enough closet space but no doors to it.
Bathroom: The bathroom was also equally dated. The door had lock styles from 1990s. The wash basin, and toilet seat are yellowish white, and so were the towels. The bathroom had a bad stench too. The good part was that toiletries were fixed in the bathroom including bath soap near sink as well as body wash and shampoo in the shower area. The shower curtain had also turned yellow. Water pressure was good though.
Facilities: The swimming pool is more lengthy and curved, not ideal for swimming. The hotel in itself was super clean. The common use bathrooms are very modern and new but very smelly. The hotel overall is super clean. They have luggage storage facility which is extremely useful as we safely stored our luggage with the hotel for 3 days.
Staff: wonderful people, always have a smile, and are ready to help you all the time. We interacted with them at odd hours and found them to be equally helpful at all hours.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Bed, bathrooms, towels, all very old
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandy Rachmat, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 24 July 2024
Dear Guest, Thank you for your detailed review of our hotel. We're glad to hear that you found our location convenient, especially for access to Sanur Port, and appreciated our spacious common areas and helpful staff. We acknowledge your feedback regarding the dated feel of the rooms and bathrooms. It's worth noting that the washbasins and toilets are brand new, and we're continuously working on improvements. It's great to know that our facilities, such as the swimming pool and luggage storage, were useful during your stay. We're also pleased that our staff could provide the excellent service we're known for. We hope to welcome you back for another stay. Best regards, General Manager Prime Plaza Hotel Sanur
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We booked a Premier Room for two nights with Expedia for a spur of the moment Bali getaway. Prime Plaza's location was not bad but it is an old hotel that has seen better days. The front desk staff were polite but lacked the warmth hospitality we had experienced at another property we stayed at on a previous trip.
We did not expect the Premier Room to be on the ground floor as the description on the booking site indicated it had a balcony. We asked for an upper floor room but the staff who checked us in gave us the usual excuse that their rooms were fully booked for the weekend.
The room was spacious but uncarpeted. (See photos.) We were greeted by mosquitoes and two houseflies. We killed the houseflies but since the check-in guy said the hotel was full and room change was not possible, we asked them to send an insect repellent spray, which he declined to leave in the room and reassured that we could call the front desk again if the insects return. We bought lemongrass mist when we went out for dinner to deter mosquitoes from biting us.
It does seem that whenever we book a prepaid room with Expedia we usually end up with a subpar room. Thankfully the insects did not return on our second night. We do not recommend this property which does not deserve a 4☆ rating. It is more like a 3☆ hotel, 3.5☆ at best. The pool was the only saving grace, but nothing exceptional. There are newer, better hotels in similar location on Bali island for the same price range.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StuartBolwell, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 27 Feb 2020
Thank you for your review that you have posted on the TripAdvisor we are disappointed that you did not enjoyed your holiday while staying with us. We do thank you for your kind comments' with regards to the location, the polite front desk staff, the spacious rooms and the pool.
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We have recently spent 18 day at this hotel in a Pool Access room and spent $1800.00. The hotel and I had a few problems with scooter access.I will discuss at the end so I can give a fair review.
The hotel is old Bali in design with the pool being the center piece. A little awkward but nice From the beginning the staff was very helpful. We were in a pool access room..meaning ground floor. Rooms are very dark and are aging, bed coils could be felt..However, we did sleep well. The staff did a great job cleaning daily and we had hot water except of one day. Breakfast was included nothing to write home about. It was what we expected. We only ever ate from room service... the go to meal was Mia Goreng or Nasi Goring..They were good..the rest of the menu not so much The hotel is away from all the restaurant, they do offer free shuttle to the suites hotel..We had a scooter..We would not stay in that area in the future..to isolated with heavy traffic..
I fought with the hotel over scooter access and security. We were not allowed to enter the property via main entrance..We were relegated to the back. The hotels reason was if they let scooters come in the front they will park wherever they want.That shouldnt be my problem, thats a security hotel problem if they cant get a grip on rogue scooters..The hotel finally said we can use the front for the rest of our stay. I refused because this was a temporary fix to a greater problem. Finally after I complained about security they improved for 2 days then went back to not monitoring who comes in or out of the back gate...
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StuartBolwell, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 27 Feb 2020
Thank you for taking the time in writing your review on the TripAdvisor website, we are disappointed that you had mixed feelings while staying with us. We do thank your for your kind comments with regards to the nice pool, the great job the staff did in cleaning your room and that the go to meals was Mie Goreng and Nasi Goreng and that you slept well. We are a busy hotel and we do have separate access for cars and for motorbikes.
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This Hotel is BIG, large empty hallways, with hollow corridors. The hotel was mostly empty, but I could not help but think what kind of nightmare it would be if it was full. It takes a while to go from the Lobby to your room. The room itself is nothing to write home about, but its clean and somewhat spacious. There is no much furniture in the room and the decor is lacking, the bathroom is fully functional, but the water in the sink did not drain properly. There were no bad smells in the room, the bed and pillows were rock hard. Did not turn the TV on during my stay, A large bottle of water is provided daily, that was a nice touch. My main issue with this hotel: Sauna, Jacuzzi and gym close at 9PM!! Breakfast is pretty much the same daily, with horrible fake juice, upon asking I was told that if I wanted real juice there would be an extra charge. Overall this place gets a solid C.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandy Rachmat, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 25 May 2023
Dear Guest, Thank you for taking the time to provide us with your feedback. We appreciate your comments and apologize for any inconveniences you experienced during your stay. We regret that the size of the hotel and the empty hallways did not meet your expectations. We understand that the distance from the lobby to the rooms may have been inconvenient for you. While we're glad to hear that your room was clean and somewhat spacious, we apologize if the furniture and decor did not fully meet your expectations. We appreciate your feedback regarding the bathroom sink and will address the drainage issue promptly. We apologize if the bed and pillows were not to your liking. We understand that personal preferences may vary when it comes to mattress firmness. Regarding the amenities, we apologize for the early closing time of the sauna, Jacuzzi, and gym. We will review our policies to provide more convenient operating hours in the future. We also apologize for any dissatisfaction with the breakfast offerings and the juice selection. We will take your feedback into consideration to improve our breakfast options and provide more beverage choices. Thank you for acknowledging the complimentary daily provision of a large bottle of water. We appreciate your honest assessment and will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, General Manager
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The Prime Plaza Hotel is definitely one of my favourites. Beautiful garden around the swimming pool, tranquility, super friendly and hospitable staff, great food and cocktails. My room was spacious and clean with a good working airco (unfortunately no remote control), flatscreen (60 channels), water cooker and fridge. A bottle of water (free of charge) is provided every day. So far all the pro's. The downside is the small bathroom. Everything (toilet, shower, sink and hair dryer) works fine but in my opinion if definitely needs a makeover.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StuartBolwell, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 2 Apr 2020
Thank you for your positive review for the Prime Plaza Hotel, we are super thrilled that we are rated as one of your favourite hotels. Thank you for your kind comments with regards to the beautiful gardens, the super friendly staff and the spacious rooms. We look forward to welcome you back on your next holiday to Bali.
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I first visited Prime Plaza in 2018 for a conference that time I was extremely impressed by their service and ambiance. While selecting hotel for our honeymoon, Prime Plaza was my default choice, I didn't even look at other hotels.
Prime Plaza was kind enough to decorate our room and provide us a complimentary cake, this gesture was pleasantly surprising to us, and my wife extremely impressed with Prime Plaza.
I should give special thanks to housekeeping for their prompt and courteous service. Housekeeping went beyond their call of duty and even organised our room mess.
We are vegetarians, and we found their breakfast options good enough for us.
Another reason to selected Prime Plaza Sanur was that I find south Bali/Ubud to be overly commercialised and North Bali too remote for sightseeing. Sanur has best of both worlds. It is not over commercialised, and it is tourist locations are easily accessible.
Prime Plaza is located 200~300meters from Sanur Port/Sanur beach so Nusa Penida is easily accessible. Dunking Donuts, KFC are exactly opposite to hotel. There are lots of Warungs (local eateries) in vicinity.
Hotel is next to a golf course and next to swimming pool there are lots of trees at night you can hear crickets and this sound has relaxing effect on you when you are dead tired by days outing. Infact lush greenery was one of my reasons to select Prime Plaza.
Prime Plaza was kind enough to provide free parking for my bike.
Overall, we are extremely happy with our stay. Our only regret is we didn't had time to enjoy amenities offered by hotel. Next time we will be checking into Prime Plaza to sit back and relax pool side!
We will always cherish out stay at Prime Plaza.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip:Be prepared for long walks from reception to rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandy Rachmat, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 26 July 2022
Thank you for visiting us again and taking the time in writing your positive review for the Prime Plaza Hotel Sanur. We are very happy to hear that you had a great honeymoon at our hotel. Thank you for your kind words with regards to our housekeeping staff hospitality. We are glad to hear that you enjoyed the buffet breakfast and vegetarian menu option. We absolutely agree with you in regards to your comment about Sanur. We look forward to welcoming you on your next trip to Bali.
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We stayed at the prime plazza hotel from the 12th feb until the 3rd of March. We really enjoyed our stay,we found the bed was really uncomfortable we informed the staff and they found us a mattress topper which really helped. The breakfast was very good lots of choice fresh fruit,pastries, eggs, omelettes, pochedcooked at request.The staff worked extremely hard to make sure all our needs were met. The swimming pool was lovely and clean and had trees around it given it a really relaxing feeling. So thank you so much for all your hard work we really enjoyed our stay and would definitely recommend this lovely hotel 😁
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from StuartBolwell, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 5 Apr 2020
Thank you for taking the time in writing your positive review for the Prime Plaza Hotel - Sanur Bali, we are very happy that you loved our hotel. Thank you for your kind words with regards to the breakfast being very good, the extremely hard working staff and the lovely swimming pool. We look forward to welcoming you back on your next holiday to Bali.
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Wow! What an amazing hotel! Friendly helpful staff and an absolutely beautiful resort. I felt cared for and comfortable after I had a surgery on my eyes and stayed for 12 nights at the hotel . The food was excellent and very well priced and service and variety in the bars and restaurants was exceptional. The gardens and pool are stunning and the pool temperature was perfect and kept so clean. My room was large and comfortable with easy access to the foyer and pool area so easy to get around despite me having limited vision after my surgery. I found it so easy to get to the beach straight from the resort down a short street and onto the paved beach walk along the whole of Sanur with countless restaurants ad bars but the hotel also has a free shuttle bus that drops you right down to the beachfront in the main part of town multiple times a day. I also used taxi or Grab drivers very easily to get to where ever needed for less than a few dollars. I also visited the Spa and had wonderful luxury treatments at an extremely reasonable price, with lovely kind therapists. I would not hesitate to stay here again and I am planning a return visit with friends again this year. this is a true 4 star resort and I was so glad I chose to stay here!
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandy Rachmat, General Manager at Prime Plaza Hotel Sanur - Bali
Responded 15 Feb 2024
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It was our pleasure to ensure your comfort and well-being, especially during your recovery period. We're delighted that you enjoyed our friendly staff, beautiful resort, delicious food, and excellent amenities. We can't wait to welcome you back again soon with your friends! Best Regards, General Manager Prime Plaza Hotel Sanur
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Hi There,
The News years Eve dinner is IDR 345,000/Nett/Pax and it is not compulsory. Breakfast buffet starts from 6.30am to 10.30 am.
I hope this helps..
Newcastle upon Tyne, United Kingdom32 contributions4 helpful votes
Hi you will need the same as you use for Europe although the room we stayed in we didnt have to use them as the sockets were the same as we have in England. Have a great trip
HI Barry.. The best option is to look at the TripAdvisor in restaurants in the area and also for activities.. They list some great ideas for dining and for activities.
There are more places to choose from in the Sanur area.
PRICE RANGE
AU$64 - AU$100 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
329
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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