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About
4.5
#3 of 106 hotels in Sanur
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located 25 minutes’ drive from the International Airport of Ngurah Rai and 3 minutes’ walk from the beach, this boutique hotel brings vibrancy and colour to the island’s favourite seaside village and a canvas showcasing thought-provoking works by some of the most relevant Bali-based contemporary artists of today
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Indonesian
Location
Jl. Kesumasari no. 1, Sanur, Denpasar 80227 Indonesia
ARTOTEL Sanur
2,591 reviews
Getting there
Great for walkers
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ARTOTEL Sanur garners praise for its spacious, modern rooms adorned with artistic flair and maintained with impeccable cleanliness, a sentiment echoed across reviews. Guests have called out the rooftop pool with its panoramic views and popular bar as a highlight, alongside the varied breakfast offerings. The attentive and professional staff at ARTOTEL Sanur are frequently lauded for their excellent service.
While the hotel's prime location offers easy access to the beach and local attractions, some guests note noise can be an issue. However, the overall value and tranquil atmosphere continue to impress travelers.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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The Artotrl is a modern hotel in Sanur in a great location.
What we loved: The incredible staff. Always wanting to help. They are friendly are simply brilliant.
The rooms - very clean and modern and I’m probably one of the fussiest people for a clean and modern room. It’s probably the best I’ve stayed in in my many stays in Bali.
The location is very good. Just around the corner from the Main Street running through Sanur. Literally 20 seconds walk. Lots of cafes and shops. Try places like Tropical and Red Manna.
Restaurant is very good to. The food is fresh and safe for people who have sensitive stomachs like me. Yes it is a bit dearer than cheaper cafes but delicious.
TV is brand new and HD with good channels to enjoy after a kind days walking and enjoying Bali.
As I said a wonderful lace if you want clean and modern. They have some shows too such as dance and live music but that goes off at 10pm so you get a quiet night.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from goyamahmud, General Manager at ARTOTEL Sanur
Responded 24 Jan 2020
Dear 249robj, I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. It will be a pleasure to welcome you again to the Island of gods during your next holiday which I hope will be soon. We Heart You Goya A. Mahmud General Manager
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After a long discussion with the hubby, we finally decided to visit Bali during the pandemic. Which turned out to be one of our best decisions ever. Due to the few passengers on our departure day, all flights were combined into the 7pm flight... so we arrived quite late at the hotel. Though all hotels in Bali are struggling during this pandemic including Artotel Sanur, we still received a warm welcome here with a smile. We had to pick our breakfast menu and time for the next morning before we were guided to our rooms. This is related to their health protocols-avoiding any crowds.
We had booked 2 rooms w/ a connecting door for a much lower price than they had before the pandemic. That weekend only 12 other rooms were occupied. Our rooms turned out to be more spacious than expected. We loved the design of the room and another plus was the dolce gusto coffee machine. My daughter joined an online competition and basically stayed in the room with her friend the whole day. There are many restos and cafes in the area, so it was easy for her to use the GoFood services.
We love the location of the hotel, not only many restos and cafes but also a guardian and a supermarket are only a few minutes away on foot. The best sunrise in town you’ll find only 5 minutes from the hotel also on foot.
Though the ABC beach club was closed during this pandemic, the rooftop infinity pool was such a luxury since no one else was to be found there.
Thank you, Artotel Sanur... we spent 3 lovely days at your hotel. Your good health protocols made us feel safe🙏🏻
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 3 Mar 2021
Dear 952winnie, Thank you for taking the time to review Artotel Sanur Bali. I am delighted to know that you enjoyed our spacious accommodation, good quality food and the genuine hospitality extended by our team. We look forward to having the opportunity to welcome you back in the near future. We Heart You, Agus Ade Suryawirawan General Manager
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Was the perfect place to land and recover when arriving in Bali. The staff were professional and efficient and always available to help. The modern, almost Japanese style rooms were super comfortable and surprisingly quiet for its central location. Breakfast and bar were lively with a great choice of traditional and western food and cocktails. The best part of course is the roof top horizon pool and bar, although a new resort has halved the treetop view a bit but not an issue. Wheelchair access ok but rooftop has little steps which I think was a needless oversight by builders. This is a quality resort at a medium price.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from goyamahmud, General Manager at ARTOTEL Sanur
Responded 5 Jan 2020
Dear remlock, Please allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Artotel Sanur. I would also love to express my gratitude for taking the time to write a comment full of words of praise and compliments, which undoubtedly makes our job worthwhile. Should you get the chance to experience the bespoke service at Artotel Sanur in the future, it would be my pleasure to personally assist you. We Heart You Goya A. Mahmud General Manager
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After a heavy but beautiful stay on the island Sudok with a very basic living we headed out to go to Bali for resting and some luxury. Because of the Corona going on we asked for some discount and the lady of the desk called the manager, we didn't get it.. Because of the long trip we decided to pay the 800000 IDR what is € 47.10 a night for 3 nights, expecting a swim in the pool to cool off and then go to the rooftop bar for a cocktail and a smoke. The room was good and after changing clothes we headed to the swimming pool and they were closing it at 19:40 hrs instead of 20:00. OK no problem, we went to the bar to sit down and smoke a Sigarette, the bar was closed and there was no service at all.. Corona rule I guess. The bar at the reception was also closed and the reception told us we only could order something in our room. Our room has a balcony without chairs and a view at a parking place and a wall without an ashtray. I understand the coronathing but why pay this money and not telling us about the closed services??? The next day we wanted to cancel the last two nights and the supervisor told us he could not do that because of the policy.. Why not in this situation?? If they told us in the beginning we were going somewhere else, everything is empty on Bali so I think they have to be glad we paid this price. Why didn't they gave us a room upgrade, there all empty! We now stressed out again and my girlfriend is sad we paid a lot of money for nothing. The supervisor called Jeje told us 5 times it's all normal because of the situation and didn't do nothing to help out. I thought the Artotel is a big organisation with good service but it's nothing like that. Except the fact we can't go to our home in Holland because of the Corona we also lost a lot of money for nothing, we take our own drinks to the pool and sit in a bar without light and ventilation. Also the lights in the front of our door is off so we have to search the lock with our phone light to open our room. Is this Artotel?!?! We will never stay with them anymore.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 26 Mar 2020
Dear 285krisv, Many thanks for your feedback on Tripadvisor. I really appreciate your time to do so. I am very sorry that we were not able to meet your expectations. The last few weeks have been unprecedented, with the COVID-19 crisis affecting the lives and livelihoods of millions of people, as well as having a huge impact on the travel, tourism and hospitality industry all around the world. In this uneasy situation, our management has to come up with some executive decision such us saving, and I believe most of hotel did the same. For that, we seek your kind understanding. Thus, we are open for assist your stay. Our Guest Service Manager had tried his best to assist you but understandable that we cannot pleases everyone. We understand your disappointment & we are truly sorry. We Heart You, Goya A. Mahmud General Manager
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This hotel is a great find for the price. We reserved two rooms for two adults and two children for an extended weekend in Bali, and the total price was quite affordable. On top of traditional Asian breakfast options, the free breakfast also had great food options for our picky children (cereal, toast, eggs made to order, selection of juices). The coffee was delicious.
We are young parents and enjoy the artsy vibe of this hotel which was still pretty family friendly. The hotel was hosting a party on the pool deck one night of our stay, and the loud music stopped at 10 p.m. as promised (although it didn't both us anyway). The place is also very clean throughout.
The nearby beach looked rough at first due to construction, but there are actually quite a few shops on the boardwalk once you get out of the immediate construction zone. We did not swim in the water here because it seemed mostly for boats, but we enjoyed walking near the water and dinners on the beach.
My only suggestion for this hotel would be to guarantee the availability of joining rooms for families. Finding affordable joined rooms at smaller hotels in Sanur is difficult and it would be an attractive feature for visiting families.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 5 Sept 2022
Dear Vintagecoffeemug, Thank you for taking the time to review Artotel Sanur Bali. I am delighted to know that you enjoyed our spacious accommodation, good quality food and the genuine hospitality extended by our team. We look forward to having the opportunity to welcome you back in the near future. We Heart You, Dayu
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I had an amazing stay in Artotel Sanur. Despite the pandemic situation that hits the hospitality industry very hardly, Artotel Sanur tries their best to give the top notch services to their guest. Last night, I was so hungry and the hotel/nearby restaurants were already closed. I remember I still had chicken nuggets and asked the receptionist whether I can use the kitchen or not. I came downstairs and the receptionist took over the preparation to cook the chicken nuggets and asked me to just sit and wait in the lobby instead. I was so touched with the simple gesture and the willingness of the staff to help me, even though it was beyond his job desc.
The pool area is so big, it’s so suitable for chilling or sun bathing. I hope everything goes well for Artotel Sanur and they can get through this pandemic so I can stay again here next time.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 22 July 2021
Dear Raissaokt, Thank you very much for staying at Artotel Sanur Bali and for taking some of your valuable time to write such wonderful review. We are thrilled to read that you enjoyed every aspect of your stay with us. We appreciate your kind compliments to our service and staff, who consistently deliver personalized service with her genuine care. We believe your praise will give us a great drive to continue doing the best and provide an incomparable experience for all our guests. Once again, thank you and I hope that we may have the pleasure of welcoming you back soon, We Heart You, Dayu - FO Manager
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I booked here after seeing Instagram and Facebook photos from the company during Covid. There are a number of key points that make Artotel Sanur an attractive option. Pros: * The lobby and public areas are impressive, almost like being in an art gallery. * I stayed in the smallest room size, which was more than enough for 1 person. There is a small balcony with a drying rack for swimwear or dive gear before going home. * The back end rooms have a beautiful view of Mt Agung in the early morning before it's clouded over. * The hotel is only 30 minutes from the airport on the bypass toll road. * The area is convenient to the beach and eateries, yet still quiet. * Hotel team friendly and professional, clearly well trained in international hotel management standards. An issue with my door lock sensor was repaired within 15 minutes. * Breakfast was at a great promo price (AUD$1!). There were numerous Asian and Western options available. Seating in the restaurant wasn't a problem as they've converted the outside facing wall into a long counter bar (no stools). * Drinking water refills available. Cons: * The pool deck area is lovely, but there is no shade. * Yes, drinking water refills available, but you have to ask. Why not just put refill stations on each floor and guests can self service? * Inconsistent eco-friendly messages. Glass bottle drinking water but small disposable toiletry bottles. I hope those empty coffee capsules are being returned to Nespresso for recycling.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 19 Sept 2022
Dear JessicabT1881UM I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. I am also appreciated much on your several improvement feedback, surely certain things is on our progress such as pool shade and replacing bath amenities bottle. Thank you It will be a pleasure to welcome you again to the Island of gods during your next holiday which I hope will be soon. We Heart You Dayu
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Artotel was a pleasant find. I stayed with two friends in their Studio 30 twin Bed room with an extra bed. The beds were very comfortable, the room was spacious and very functional. Each of the three of us could assign luggage space and towel hanging areas in the room. The airport pick up and bell service c/o. Rudy Wayan, was a great start in our Bali vacay .. he was on time, guided us to money changer with better rates, offered to help us with convenience store purchase for any item we might need before checkin.. truly a great welcome while we had feared arriving wee hours after midnight, our fears were replaced by a great hospitable service. The breakfast service was also good with many continental and local options and an extra service for breakfast box if guest needs to go out early. The location is near airport so we were able to rest right away from our flight. It was also 100 meters from Sanur beach which allowed us to do early morning walks to explore the beach area and it also was good pick up point to proceed to Sanur port for our Nusa Penida tour. Being an artist and art lover, I love the artsy feel in the architecture of the hotel common areas… so it was a really good stay and start of my Bali experience.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 15 Oct 2023
Dear conniedB293US, Thank you for sharing your very positive experience! It is with a great pleasure to read how much you have enjoyed your stay with us and surely your positive impression will be shared with the entire team to continuously deliver our exceptional service. The entire team is looking very much forward to welcoming you back in the not too distant future. We Heart You Dayu
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Looking for a good place to stay in Bali- especially in a tourism area- with reasonable prices might take so much time. But luckily, I found Artotel Sanur. With a calming and relaxed ambience, which perfectly aligns with your me-time purposes. Not only indulge you with a good ambience, but they also provide you with the well trained hospitality that makes you feel at home, even better.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 24 May 2022
Dear Ratih, Please allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Artotel Sanur. I would also love to express my gratitude for taking the time to write a comment full of words of praise and compliments, which undoubtedly makes our job worthwhile. Should you get the chance to experience the bespoke service at Artotel Sanur in the future, it would be my pleasure to personally assist you. We Heart You, Ade
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We were putting our small wedding together in the space of 3 weeks and my bride discovered the amazing event package for use of the rooftop. We booked it 2 weeks before the event and it worked out perfectly. We were even given a room for the 2 nights of the wedding weekend after selecting the second tier menu for our guests. The hotel staff were excellent at helping to set up, serving the buffet, and acquiring a band for the evening. Overall, it was incredible value for money.
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Date of stay: February 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dayu Trisna Wulandari, Other at ARTOTEL Sanur
Responded 15 Mar 2021
Dear IanB67109, Thank you for taking the time to write about your beautiful celebration and stay with us. It's our pleasure to have been able to be part of such a momentous occasion. We are pleased to host you and we are thrilled that you felt pampered by our genuine care and hospitality rendered by our team. Furthermore, I have shared your comments and ratings with the entire team. Once again, Happy wedding and we look forward to your visit in the near future. We Heart You, Dayu Front Office Manager
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I think it is the same old problem as to how many people want a sunbed at the same time. I think yo should be ok. If not the beach is 100 yards away and you can get sunbeds there.
Johannesburg, South Africa96 contributions97 helpful votes
We showed our room keys and there was no charge. We walked around a bit but since it was late and the live entertainment was winding down we left. We did not have to buy anything.
There are more places to choose from in the Sanur area.
PRICE RANGE
AU$127 - AU$184 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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