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Park Hotel Nusa Dua

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Park Hotel Nusa Dua
Park Hotel Nusa Dua
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318 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Singapore
Reviewed 20 June 2016 via mobile

Was here in early June for a 3 day company seminar and we couldn't wait for the whole event to be over so that we could leave. Hotel looks nice enough on the website and on first impressions. However, once checked in you start to realize why the hotel has < 30% occupancy (perhaps 10% would be a more realistic...

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5Thank Momo B
Singapore
Reviewed 14 June 2016

I booked a one bedroom villa for a 2 nights stay the last weekend. At first glance, everything looked good - hotel looks nice and new. We arrived slightly before 2pm and was told to wait for a while as the staff is still getting the villa ready. We did notice the hotel looked quiet without much guests. It took...

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1Thank calisc
Malaysia
Reviewed 27 May 2016 via mobile

It was a 4 day holiday in Bali and decided to stay in Nusa Dua as Kuta side is too congested. The place is similarly 30 mins approximately from the airport. The hotel location is best if you just want to relax as it is in the hill top. Watersports location is 5mins drive from the hotel and more accessible...

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Thank jeneebeeme11
Management response:

Thank you Sir/madam for your nice words about your staying experience at our resort which has just be re-branded at Park Hotel Nusa Dua. The fact that we are slightly away from the hustle & bustle of crowded Kuta/ Seminyak is ideal for families. Access to this Kuta.Seminyak is made easy by the new toll road over the bay of...

Reviewed 28 April 2016 via mobile

Very misleading advertising. The gym and spa are still a building site! Which was very annoying. The hotel offered to take us to another gym for free which was acceptable. But it took 30 minutes to get there. Then we had to wait longer as there was no communication between hotel and gym so we waited in the gym reception...

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Thank captianscott
Management response:

We as extremely sorry for your unpleasant experience and wish it was brought to my immediate attention which could have mitigated the negative experience. Kindly drop me a note albeit my late offer to give us a chance to redeem ourselves.

Reviewed 13 April 2016

We managed to get a Groupon voucher for this accommodation which was one of their villas....just beautiful..private pool and garden. This was our first accommodation for our trip and it definitely set us up for a great time. Linen was clean and fresh, room was just beautiful and the garden and pool were immaculate. Breakfast was great from the rooftop..amazing...

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Thank andrea m
Management response:

Thank you from our young team who are begining to understand the needs of our guests and try to meet and exceed thier expectations.

Jimbaran
Reviewed 12 April 2016

When we arrived at the hotel we were checked in quickly and taken to our rooms but they were not the rooms we booked and our friends had a double room which were twin beds pushed together and so needed to change rooms and ours was supposed to be two bedrooms suite with both rooms with views but it wasn’t...

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1Thank tac1006
Management response:

I am aware that a prompt response to your list of dissatisfaction is long overdue, nevertheless, I have just started working at Park Hotel Nusa Dua recently and stumble upon your comments that compelled me to respond. Sometime in March /April this year was the transition period when Park Hotel Group was beginning to take over the management and continue...

A TripAdvisor Member
Level Contributor
1 review
Reviewed 3 April 2016 via mobile

Unbelievable customer service, it's a disgusting room and they can't do anything for an upgrade all..... But ask ridiculous amount of money. I had to stay there plz it was in a middle of no where and late. These pics will speak louder than words

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Thank A TripAdvisor Member
Management response:

Dear Sir/madam I have just started at Park Hotel Nusa Dua and I cant help but to drop you a note knowing of your disappointing stay at this hotel despite the lapse in time. .. ..... Its never too late to say Sorry. This is an early stage when The Park Group has taken over the management and was undergoing...

Perth, Australia
Reviewed 21 March 2016

We stayed for two days on A Nyepi package 2016. We were told included was our meals which was buffet breakfast and a choice of two menus for lunch and dinner. We were told on arriving for lunch that management have now changed to buffet only for the three meals. We paid for a package which we didn't get. The...

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2Thank julianne s
Management response:

I trust you must have been a part of a similar complaint during your stay over Nyepi Holidays. I understand your disappointment and we very much regret for the inconvenience that you were subjected too. I trust its not too late to "recover" an unhappy guests, hence, please drop me a note at aru@parkhotelgroup.com. Looking forward to hearing from you...

Reviewed 19 March 2016 via mobile

Terribly...practically nothing at breakfast, everything is cold. Never again in this hotel...Service front desk horribly, not recommended at all. Its like a ghost town, rarely any guest and my room has no window except a small door to a dusty/nasty a/c area plus no light in shower

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Thank Eva S
Management response:

I know its 8 months past since you posted your unpleasant experience at the Park Hotel Nusa Dua. I undertansd that its during this period that Park hotel group has just taken ove the management and was undergoing a refurbishment program. During this period I trust we had a project manager who was overseeing the renovation and we may have...

Mumbai (Bombay), India
Reviewed 15 March 2016

To start with, this hotel is still under renovation and you will see a lot of work still happening. It used to be service apartments and villa and now being converted into full fledged 4-star hotel. The infrastructure is there and the ambiance is awesome. Pros: - Value for money - Trqnquil and peaceful - Amazing Infinity pool - Staff...

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Thank Vikas C
Management response:

Thought its never too late to drop you a thank you note for your positive comments despite that the hotel was still undergoing renovation during your stay. Since then I wish to advice that all nagging problems with Wifi, a new bar area and many other new facility has been added. We look forward to welcoming you and your friends...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a hilltop in the popular precinct of Nusa Dua, Park Hotel Nusa Dua, Bali is the perfect sanctuary for relaxation and just a 10-minute drive from Ngurah Rai International Airport. Overlooking views of the Tanjung Benoa Bay, its 151 guestrooms and suites are perfect for family getaways providing the expansive space a family requires and the perfect private space that couples long for. The resort also has 35 one-bedroom and 4 two-bedroom villas; each with a private swimming pool and a small garden. Other leisure and business facilities include a rooftop dining restaurant, bar, gymnasium, business centre and function rooms. ... more   less 

Additional Information about Park Hotel Nusa Dua

Address: Jalan KeboIwa | Taman Mumbul, Nusa Dua 80363, Indonesia (Formerly The Bali Bay View)
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $110 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Hotel Nusa Dua 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
Swiss-Belhotel Bay View Hotel Benoa
Park Hotel Nusa Dua Bali
Hotel Style:
#31 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from Park Hotel Nusa Dua staff and other travellers.
2 questions
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Questions? Get answers from Park Hotel Nusa Dua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the views are brillant, especially on new years, so many fire works.”
 of 5 bubbles , 6 Feb 2017 | Read review
“Ask for a room on (at least) the 3rd floor to get an amazing view from the balcony and from your master bedroom!”
 of 5 bubbles fransisk003, 10 Jan 2017 | Read review
“Ask for rooms in higher floors”
 of 5 bubbles sundara, 30 Oct 2016 | Read review
“best views, infinitypool”
 of 5 bubbles 532babag, 16 Sep 2016 | Read review
“if you can get one of the private villas it is definitely worth any additional.”
 of 5 bubbles O2431SYandream, 13 Apr 2016 | Read review
5 of 5