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The Laguna, a Luxury Collection Resort & Spa

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#11 of 51 Hotels in Nusa Dua
Certificate of Excellence
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The Laguna, a Luxury Collection Resort & Spa
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2,840 Reviews from our TripAdvisor Community

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Showing 2,273: English reviews
Reviewed 11 October 2013

Love the ground floor rooms, that open up on the lagoon shaped pool. Staff were excellent with great choice of restaurants. Disappointed in the seafood buffet, but breakfast and dinner buffet's amazing. Reasonab;ly close to airport and Bali Collection ( shops and restaurants). A place to relax and enjoy yourself..

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Helpful?
1Thank Andysunkey
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Andysunkey, Warmest wishes from The Laguna Resort & Spa! Thank you for your kind feedback regarding our room, staff, and restaurants and we would like to apologize if some of our cuisine has not lived up to your expectation. We have shared your concern with our F&B team for further review and improvement. We look forward to welcoming you...

Singapore
Reviewed 10 October 2013

Overall an ok experience. Went for a holiday with my girlfriend, a special occasion since it was her birthday. Stayed for 5 nights courtesy of SPG points. Got an upgrade to a lagoon access junior suite which was quite spacious.Unfortunately, the suite smelled strongly of mildew, and I had to have them freshen the place up daily, which they did...

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Helpful?
3Thank niczhou
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear niczhou, Warmest greetings from The Laguna Resort & Spa! Thank you for residing with us and we apologize if some aspects of your stay have not lived up to your expectation. We have very well noted your constructive comments as well as shared with relevant departments for their review and improvement. Somehow, we are glad to learn that the...

Perth
Reviewed 8 October 2013

from the room , Junior suite,....ambience,butler room service....good food, plenty of self space, quiet, plenty of pool areas & above all clean ocean swimming with lovely soft clean white sand. plenty of space at all meal areas & beach for relaxing at any time of the day from am brekky to pm cocktails & dinner & after... stuff. Great gym,...

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Helpful?
1Thank Laguna-7
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Laguna-7, Warmest greetings from The Laguna Resort & Spa! Firstly, we would like to thank you for being our loyal customer for over 15 years and once again, we are glad to learn that you had a wonderful and memorable stay with us. We really appreciate your kind review and we look forward to welcoming you back to your...

Winchester, United Kingdom
Reviewed 6 October 2013

We spent 10 nights at the Laguna as part of our honeymoon and we were not disappointed! From the moment we arrived we received flowers, a welcome drink and a small gift in the room to congratulate us on our honeymoon. We stayed in a Lagoon view room on the third floor and we were really pleased with the room....

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Helpful?
1Thank tonics1
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear tonics1, Warmest greetings from The Laguna Resort & Spa! We are glad to learn that you both had a wonderful and memorable honeymoon at our Resort and we really appreciate your very positive feedback regarding all aspects of your stay. We are also proud that our efforts to making your special moment with us a memorable one are well...

Brisbane, Australia
Reviewed 4 October 2013

Spent 5 nights at Laguna resort and had the best time. All made possible by our awesome taxi driver Ngurah ( English no problems) who took us to all the white water rafting, knew where to take us shopping to avoid the tourist spots and the most delectable authentic Balinese restaurants. His rate was very reasonable too ( hery_ngurah@yahoo.co.id) Back...

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Helpful?
2Thank Yyabbie27
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Staisch, Warmest wishes from The Laguna Resort & Spa! We are glad to read your favorable review regarding our Resort, staff, and cuisine. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a memorable one. Thank you for residing...

Gurgaon, India
Reviewed 2 October 2013

We were visiting Bali for the first time and we had our 9 month baby with us, so we choose this hotel after a lot of research. The hotel was a short distance away from the airport. It took us only 20 minutes via the new toll bridge and Usd 15 to get here by blue bird taxi. The hotel...

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1Thank Over_d_horizon
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Over_d_horizon, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding all aspects of our resort. Further, we are pleased to learn that everything we offered you along your stay has met your expectation. Your feedback regarding...

Perth, Australia
Reviewed 1 October 2013

Lagoon access room was just wonderful. Could not have asked for more. The grounds, the pool, the restaurants, the beach, the staff, everything was beyond what we could have hoped for. Loved it and highly recommended :-)

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1Thank LKSLKA
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear LKSLKA, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive review and we are pleased to learn that you enjoyed your Lagoon Access Room which provides a direct access to our beautiful lagoon right from the balcony. Thank you recommending our resort to other reviewers and we look forward to welcoming you back to our...

London, United Kingdom
Reviewed 30 September 2013

My husband and I stayed at The Laguna for 6 nights as part of our honeymoon. From the moment that we checked in, we felt completely at home at the hotel. The grounds, pools and hotel are both immaculate and are set on a really nice beach (sandy and really clean). The staff at this hotel are extremely helpful and...

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Helpful?
1Thank TashaCon
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear TashaCon, Warmest wishes from The Laguna Resort & Spa! We are glad to learn that you both had a wonderful and memorable honeymoon experience at our Resort and we really appreciate your very positive feedback regarding all aspects of your stay especially the service of our staff which has been shared to our team especially Redita, Erwin, Aprin who...

Canterbury, United Kingdom
Reviewed 30 September 2013

Just returned from a memorable and relaxing holiday. What a beautiful hotel. Delightful setting with sunbeds dotted in grassy areas between the most beautiful tropical shrubs and trees and within view of the lagoons. The whole ambiance of the place and the view as you walk along the bridge to you room is breath-taking by day and by night. We...

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Helpful?
1Thank Micky50970
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear Micky50970, Warmest greetings from The Laguna Resort & Spa! We really appreciate your positive feedback regarding all aspects of our Resort and are thankful of your constructive comments since allows us to improve our property and service quality. We are also happy to hear that our staff took good care of you. This has always been rewarding to hear...

Melb. Australia
Reviewed 29 September 2013

We spent a week at Laguna with 2 other couples and it is the third time we have stayed there. We have stayed at The Mulia, Grand Hyatt and Laguna in recent times but I guess our favourite is still Laguna due to its location, fabulous grounds, pools etc. Agree the rooms are outdated and hate the bath/shower arrangement but...

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2Thank RayL
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review

Dear RayL, Warmest wishes from The Laguna Resort& Spa! Thank you for taking the time to write a review on TripAdvisor. It pleasing to learn that you enjoyed your stay with us and we have very well noted your feedback regarding our room condition which will be followed up when we next undertake our renovation program. Thank you for residing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Arwana Restaurant
Arwana Restaurant
Cuisines: Seafood, Asian, Indonesian
Banyubiru Restaurant at The Laguna, Bali
Banyubiru Restaurant at The Laguna, Bali
Cuisines: Asian, Indonesian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Price Range: $212 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
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Questions & Answers

Here's what travellers have asked, with answers from The Laguna, a Luxury Collection Resort & Spa staff and other travellers.
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Questions? Get answers from The Laguna, a Luxury Collection Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon access, have breakfast pre-paid”
 of 5 bubbles marknic63, 13 Jan 2017 | Read review
“High floors have good views”
 of 5 bubbles 398tracyf, 12 Jan 2017 | Read review
“Choose a Lagoon pool on the ground floor, this way you will have room access to your own large style Laguna pool... its brilliant.”
 of 5 bubbles Tonyrandall3, 9 Jan 2017 | Read review
“rooms with direct acess to swimming pool”
 of 5 bubbles antoniogX6389RV, 27 Dec 2016 | Read review
“I stayed the room with the private pool, great !”
 of 5 bubbles AychenS, 14 Dec 2016 | Read review
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