Who doesnt know Hardrock. This legeng hotel sits right infront of kuta beach. Ground area, cleanliness, covid protocol was spot on. Staff were all kind and helpful. One little cons was the breakfast taste (not buffet anymore) was a bit standard for MY EXPECTATION on Hardrock chain hotels. Beef Bacon was dry, pastry (croisant and something with jam on it) was not special like it came from a cheap bakery. Pancake was fine. Poached eggs were messy not done well. Noticed that the waiters were older in age, or not well groomed? Maybe due to covid,..had to release previous staffs and hired locals? But anyway they were polite and tried their best. I appreciate it.
After years I back to this hotel. I stayed here for 3 days. When I checked in they upgraded my room. My room was spacious. There were 2 sofas combined became a long sofa. There was a bluetooth speaker. My room was cleaned every day as I requested. I also enjoy the facilities. Swimming pool is my favorite. It combined modern and beach style pool. I took dinner at the hotel's cafe and there was live acoustic started 9 PM until 10:45 PM. Breakfast was excellent. They really care with covid protocol. The menu was complete enough but they still offered me another menu. All menu in restaurant and cafe were use bar code.
I come here with my two young kids for a quick spring break vacation and am VERY DISSAPOINTED in the service that I got. They don’t have a lot of the basic necessities available in the hotel shop, and I was recomended to order outside via Gojek App instead. However, for some stupid reason they don’t allow the gojek driver to drive up even to the lobby and NO ONE was offering ANY help to take the items or bring the items to the room from Gojek despite of the MANY available “security” doing absolutely Nothing. I understand this is pandemic time and precautions are needed... However, I am expecting from a five star establishment in the hospitality industry to have better training for their employees to be able to provide solutions to provide needed service to a customer who is very obviously requesting one. I’ve been to many places where hotel employees offer services above and beyond their call of duty that I will remember forever; however, here at Hard Rock Bali, I can’t even begin to expect a very basic courtesy of someone offering help with your carry ons/ shopping bags... when you obviously look and were asking for help! Needless to say, I regretted my hotel choice and unfortunately, I already pay for the booked nights in advance... otherwise, I’ll be out of here and into a better place Tomorrow. …
From the start to the end its awesome experience, especially for my 8 years old son, since he's a fan of Ramones, finding the guitar of Ramones there already made him freakout. Nice room, awesome cafe, perfect swimming pools, love the slides, perfect breakfast, perfect staffs. Love the big chess in the park. Short walk to the beach in front of the hotel where my son had his first surfing lesson. Near the beachwalk mall. Awesome, keep rockin!
It's a great hotel especially for family with children. The swimming pool is the best. The hotel rooms are newly renovated(?) though they aren't that interesting. It's too bad that the room was not clean enough, the floor was dusty. The staff were excellent. Overall, highly recommended for family vacations.