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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Bali
Updated 01/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 354 hotels in Kuta
Location
Cleanliness
Service
Value
Travellers' Choice
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived.
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Room & Suite (529)529
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Babysitting
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Sun umbrellas
Doorperson
24-hour check-in
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Trendy
Languages Spoken
Indonesian
Location
Full view
100Great for walkers
Grade: 100 out of 100
171Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
7,999Reviews338Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Who doesnt know Hardrock. This legeng hotel sits right infront of kuta beach. Ground area, cleanliness, covid protocol was spot on. Staff were all kind and helpful. One little cons was the breakfast taste (not buffet anymore) was a bit standard for MY EXPECTATION on Hardrock chain hotels. Beef Bacon was dry, pastry (croisant and something with jam on it) was not special like it came from a cheap bakery. Pancake was fine. Poached eggs were messy not done well. Noticed that the waiters were older in age, or not well groomed? Maybe due to covid,..had to release previous staffs and hired locals? But anyway they were polite and tried their best. I appreciate it.
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Date of stay: April 2021Trip type: Travelled with friends
Helpful
Response from Shane Coates, General Manager at Hard Rock Hotel Bali
Responded yesterday
Dear heggieNK, Thank you for recently staying with us and sharing your experience. Really pleased that you acknowledged our commitment to covid prevention protocols and you found my team kind and helpful. During the pandemic and hotel being quieter than usual, we have reverted to alacarte breakfast and apologise that we did not meet your expectation on this occasion. Our bacon is generally cooked dry, however if you do prefer another method simply request with our servers and our chefs would be only happy to provide. All our pastry items are made and cooked fresh on site so will look into your feedback there along with the poached eggs. Since your stay we have introduced a new breakfast menu with up to 13 choices and changes daily. I'm pleased and proud to also let you know we have managed to keep on all our permanent staff on during the pandemic. Thank you once again and we hope you provide us the opportunity to welcome you back in the near future. Stay safe and take care. Rockin' Regards Shane Coates General Manager
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+1
Hotel's Favourite
After years I back to this hotel. I stayed here for 3 days. When I checked in they upgraded my room. My room was spacious. There were 2 sofas combined became a long sofa. There was a bluetooth speaker. My room was cleaned every day as I requested. I also enjoy the facilities. Swimming pool is my favorite. It combined modern and beach style pool. I took dinner at the hotel's cafe and there was live acoustic started 9 PM until 10:45 PM. Breakfast was excellent. They really care with covid protocol. The menu was complete enough but they still offered me another menu. All menu in restaurant and cafe were use bar code.
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Date of stay: November 2020Trip type: Travelled on business
Value
Cleanliness
Service
3 Helpful votes
Helpful
Response from andrew hastie, Other at Hard Rock Hotel Bali
Responded 3 Dec 2020
Dear Samuelpas, Thank you very much for staying with the Hard Rock Hotel Bali on this trip. It has been a pleasure to have had you with us again. Great to see you had a wonderful time with us and enjoyed what we have in store. We will be renewing more experiences and activities soon as we move into 2021 so when you do come back the vibe will be enhanced. Do stay in touch with us and let us know if we can be of any assistance in your next visit and we shall look forward to rocking with you again. Thank you Andrew Hastie Executive Asst Manager
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I come here with my two young kids for a quick spring break vacation and am VERY DISSAPOINTED in the service that I got. They don’t have a lot of the basic necessities available in the hotel shop, and I was recomended to order outside via Gojek App instead. However, for some stupid reason they don’t allow the gojek driver to drive up even to the lobby and NO ONE was offering ANY help to take the items or bring the items to the room from Gojek despite of the MANY available “security” doing absolutely Nothing. I understand this is pandemic time and precautions are needed... However, I am expecting from a five star establishment in the hospitality industry to have better training for their employees to be able to provide solutions to provide needed service to a customer who is very obviously requesting one. I’ve been to many places where hotel employees offer services above and beyond their call of duty that I will remember forever; however, here at Hard Rock Bali, I can’t even begin to expect a very basic courtesy of someone offering help with your carry ons/ shopping bags... when you obviously look and were asking for help! Needless to say, I regretted my hotel choice and unfortunately, I already pay for the booked nights in advance... otherwise, I’ll be out of here and into a better place Tomorrow. …
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Response from Shane Coates, General Manager at Hard Rock Hotel Bali
Responded 2 weeks ago
Dear carolinarF2627EU, Thank you for choosing Hard Rock Hotel Bali to spend your brief spring break with the family. The current pandemic has unfortunately led to numerous changes in what we offer and how we service our guests. Some of these bought on by local regulations, others by corporate guidelines, all with the aim to minimize the spread of covid-19 and keep our guests and staff safe which I am sure you can appreciate. That being said, we are constantly reviewing our processes as we adapt to the new norm and still provide memorable guest experiences. Since posting this review I believe you have spoken with one of my Managers who explained the improved conveniences regarding deliveries that includes a new zone close to the lobby for pickup from Gojek and alike. I understand you enjoyed all other elements of your Hard Rock stay, so I trust that we have addressed your concerns and hope we have the opportunity to welcome you and the family once again in the future. Rockin' Regards Shane Coates General Manager
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From the start to the end its awesome experience, especially for my 8 years old son, since he's a fan of Ramones, finding the guitar of Ramones there already made him freakout. Nice room, awesome cafe, perfect swimming pools, love the slides, perfect breakfast, perfect staffs. Love the big chess in the park. Short walk to the beach in front of the hotel where my son had his first surfing lesson. Near the beachwalk mall. Awesome, keep rockin!
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from andrew hastie, Other at Hard Rock Hotel Bali
Responded 24 Feb 2021
Dear 874alexa, Thank you very much for staying with us at the Hard Rock Hotel Bali. It will be my pleasure to share the good news to the team. It means a great deal to have received such raving feedback on your experience and nothing is more important than the overall vibe for our rock stars. We will be making huge changes to our memorabilia in the hotel with new compilations from various rock stars and groups from around the world in the next foreseeable future when things are back to normal. We will also be promoting new special stay-cations and other unique experiences and entertainment when business returns so please keep track of our news in the website. Let us know if we can be of service for the next trip back and we shall look forward to rocking with you and your family again. Thank you Andrew Hastie Executive Asst Manager
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It's a great hotel especially for family with children. The swimming pool is the best. The hotel rooms are newly renovated(?) though they aren't that interesting. It's too bad that the room was not clean enough, the floor was dusty. The staff were excellent. Overall, highly recommended for family vacations.
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Date of stay: November 2020Trip type: Travelled with family
Helpful
Response from andrew hastie, Other at Hard Rock Hotel Bali
Responded 9 Dec 2020
Dear bennguna, Thank you very much for choosing to experience the Hard Rock Hotel Bali on your stay-cation. Really appreciate your feedback about your stay with us. Surprised to know our new Deluxe rooms were not up to your preference. For more complexity in coolness please check out our other room categories like our suites etc. You will be fully amazed the next time around. We cannot thank you enough for the lovely compliments about our people as they are our best asset we have. They will all be very happy to know the good news too. I do apologize for the shortcomings about the cleanliness you mentioned. I would appreciate if you can let me know more details for the same so that my team can then improve for the better. I can be contacted at eam.bali@hardrockhotels.net Do keep in touch with our news from time to time as we constantly have fresh injections into what we do and offer here at Hard Rock. If we can be of service for the next trip back do let us know. We shall look forward to rocking with you again. Thank you Andrew Hastie Executive Asst Manager
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PRICE RANGE
USD 120 - USD 188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock kuta, hard rock hotel bali
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
418
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel Bali
Which popular attractions are close to Hard Rock Hotel Bali?
Nearby attractions include Bali Sea Turtle Society (BSTS) (0.2 km), Pandawa Beach (0.4 km), and Beachwalk XXI Cineplex Bali (0.3 km).
What are some of the property amenities at Hard Rock Hotel Bali?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Bali?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Bali?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hard Rock Hotel Bali?
Conveniently located restaurants include Piccola Italia Kuta, XOXO Ice Cream, and Santorini Greek Restaurant Kuta.
Are there opportunities to exercise at Hard Rock Hotel Bali?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hard Rock Hotel Bali have an airport shuttle?
Yes, Hard Rock Hotel Bali offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hard Rock Hotel Bali located near the city centre?
Yes, it is 1.0 km away from the centre of Kuta.
Are any cleaning services offered at Hard Rock Hotel Bali?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Bali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.