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Mercure Kuta Bali

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Mercure Kuta Bali
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1,310 Reviews from our TripAdvisor Community

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Showing 985: English reviews
Jakarta, Indonesia
Reviewed 16 February 2017 via mobile

I stayed in Mercure Kuta on 15 - 17 October 2016 for leisure and booked at standard room with double bed. I just checked-out from Novotel Grand Shayla Makassar in the morning, and was surprised that my accor points was credited to my account in the same day, because i was recognised as Gold Member by the receptionist and got...

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Helpful?
Thank dchristian2086
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear dchristian2086, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Busselton, Australia
Reviewed 15 February 2017

We have stayed 2 times so far at this motel, will be staying there again. Staff are very friendly and go out of there way to help you. Rooms and beds are very comfortable. Resturant has top meals and service. Pool is in a great spot and very clean. The whole out look of Mercure in Kuta is A class.

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1Thank 755eloc
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear 755eloc, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Kuala Lumpur, Malaysia
Reviewed 15 February 2017

The hotel is located opposite the the famous Kuta Beach, and walking distance, i.e. 5 minutes to the Beachwalk Shopping Center Bali. The lacking of the hotel is there is no gym facilities. Room was clean and spacious, and should try the pool located at 4th floor.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JT_TravelKL
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear JT_TravelKL, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Darwin, Australia
Reviewed 11 February 2017

I have stayed here a few times now and am a regular visitor to Bali so will definitely stay here again. It is literally straight across the road from the beach and within walking distance to many restaurants and shopping areas. Breakfast is good, WiFi is good and staff are wonderful!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank X6574BItonys
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear X6574BItonys, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Jakarta, Indonesia
Reviewed 6 February 2017

The room to old and when the raining is come the room also wet...lucky the manager immediately change my room when I tell the room wet from the window. Please improve about the breakfast because I think that's not worth it.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank stevenlS588VC
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear stevenlS588VC, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give...

Singapore, Singapore
Reviewed 3 February 2017

Review collected in partnership with Accorhotels.com
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1Thank weimingl2017
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Mumbai (Bombay), India
Reviewed 31 January 2017

Overall a good experience at this hotel, which is located right next to the Kuta beach and I managed to book a good Sea-facing room, which was really nice. Rooms: The room we got had a great view, however the hotel really needs to upgrade a lot of it's facilities now. The room looks old and outdated, and the balcony...

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Thank Om_Gurjar
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Om_Gurjar, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Bekasi
Reviewed 30 January 2017

I had a pleasant stay on Mercure Kuta. Great location, nice staffs and everything was nice. Some highlights: 1. Great location: facing Kuta beach, easy to find food and convenient stores nearby, close to clubs, close to Poppies Lane, etc. 2. Not particularly big, but the rooms are comfortable, especially the bed. I had a good sleep. 3. The bathroom...

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1Thank ArioTriwibowo
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear ArioTriwibowo, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 29 January 2017 via mobile

we found a worm on the bed on our second night and called the reception. the reception said they would get the house keeping team but they never appeared. poor and terrible recovery. reconsider this hotel especially with its poor customer service.

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Helpful?
Thank Johnson K
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Johnson K, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Bristol, United Kingdom
Reviewed 20 January 2017 via mobile

Very good location opposite the main Kuta beach with a nice infinity pool. The hotel looks a bit dated and the room was small. On arrival the reservation was missing from their system and had to wait 15 minutes for them to investigate. ( front desk staff not very friendly and insisted to pay cash as the card machine had...

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Helpful?
Thank Rihens
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Rihens, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Price Range: $90 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali
Hotel Style:
#18 On the Beach Hotel in Kuta
#52 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kuta Bali staff and other travellers.
17 questions
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Questions? Get answers from Mercure Kuta Bali staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask them if any construction is on and opt for a room as far away from that as possible”
, 28 Apr 2017 | Read review
“room with sea view”
emilianic, 30 Mar 2017 | Read review
“Ask them to give you room at balcony otherwise will be very boring to stay at this hotel”
  • here view from my room
ronaldsipahutar, 16 Feb 2017 | Read review
“Great views.”
755eloc, 14 Feb 2017 | Read review
“Ocean view rooms are really best options”
Om_Gurjar, 30 Jan 2017 | Read review
5 of 5