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Hotel Surya, Kaiser Palace

TravelocityUSD 47*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 53*
USD 47*
USD 53*
USD 47*
USD 53*
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Hotel Surya, Kaiser Palace
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696 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Surya, Kaiser Palace
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Showing 591: English reviews
New Delhi, India
Reviewed 2 May 2015

I stayed at this hotel for 2 days.The hotel is easily reachable from all the prominent places.The rooms are spacious,both food and service are good. All this is available at an affordable price.Needs to be booked in advance during peak season

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Helpful?
Thank shk1988_shashank
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for taking the time to review us. We look forward to having you at the hotel again.

DELHI
Reviewed 30 April 2015

we stayed here for two days and one Night. we reached here on 11th April 2015 noon and check out on 12th April. we stayed here in room no. 209 near lift. Over all this room was very good. good quality of linen.Food was amazing. Breakfast was very good. Over all our stay was very good.

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Helpful?
4Thank VIBHUTIDelhi
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for taking the time to review us. We are happy to hear that you were happy and especially enjoyed our restaurant. We hope you will visit us again. Thank you.

New Delhi, India
Reviewed 29 April 2015 via mobile

I have stayed at Hotel Syria before and this time I brought my parents. They enjoyed it just as much as I thought they would. The staff were incredibly friendly and helpful with arranging all the sites we needed to cover while visiting Varanasi. A special thank you to C-Lal in the restaurant with helping us with our special food...

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Helpful?
5Thank JOJO_SHARMA
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for coming back to stay with us. We area very happy to hear that you enjoyed your stay and that our staff made it special for you. We look forward to having you here again.

Reviewed 28 April 2015 via mobile

Hotel Surya despite having a beautiful facade is in fact a terribly run establishment. 1)the wifi is awful, and you have to pay 150 rupees per person per day. Why? 2) the staff seem to think it's appropriate to charge you whatever they like instead of what the menu says because they chose to use top shelf liquor without informing...

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Helpful?
9Thank Magpie1988
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

I'm sorry to hear about your complaints and that you were unsatisfied staying with us. It would have been helpful for us to handle these issues while you were in the hotel, rather than after you left. If there was a misunderstanding with your order at our bar, concerning what drink you had, one of our managers would have been...

Pretoria
Reviewed 25 April 2015

Set back from the main road with a lawn between the accommodation wing and restaurant/pool area. This was our second stay the hotel. We were impressed with the recent renovations in the reception area. Staff are friendly and very helpful. Food is top quality and restaurant has a comprehensive menu including local and western dishes. Breakfast spread is adequate. The...

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Helpful?
4Thank piggleytwiggley
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are happy to hear that you have returned to stay with us. That is the best compliment for us, when our guests come back to stay with us again. We are glad that you have taken full advantage of our services and have found them to be enjoyable. We look forward to...

London
Reviewed 24 April 2015 via mobile

You may not feel the need for any more sunshine in Varanasi in April, but Hotel Surya is one ray of light you should not miss. A real oasis of tranquility set on the edge of Varanasi madness (or as one rickshaw driver described it, Varanasi rules = no rules). Great to spend some time down by the ghats in...

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Helpful?
5Thank LondonGastronomer
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for your fun and informative review. Unfortunately, we do have to charge for wifi as it is an outsourced service. We appreciate your feedback and will work on improving our services for our guests. We hope you will visit us again in the future. Thank you.

Reviewed 23 April 2015 via mobile

Having spent 2 nights on the Ghats which was a great experience and the last 3 weeks on the road in mid range accommodation this was a treat to finish our holiday off. 20 mins by Tuktuk R200 into the Cantonment area and this Gem of a heritage hotel was amazing value at £30 a night for a king size...

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Helpful?
3Thank Kirk N
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review and compliments about our staff. They are very happy to hear that they helped to make your stay special. We look forward to having you visit us again when you return to Varanasi. Thank you.

Hyderabad
Reviewed 21 April 2015

Based on the earlier reviews of Trip Advisor, I insisted on my Travel Agent in Varanasi, who had initially suggested another hotel, to book this hotel only for our stay in Varanasi during our recent trip in March 2015. When we reached the hotel at about 6 PM on 10th March after a long tiring road travel from Bodh Gaya,...

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Helpful?
1Thank krishna292
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your informative and complimentary review of your stay with us. We are very happy to read how much of a positive experience you had. We hope you will choose to come back and stay with us again. Thank you.

Reviewed 16 April 2015 via mobile

I visited this property for yoga in Varanasi. The Indian kitchen serves authentic food. The hotel is centrally located and yet very peaceful with a wonderful garden.The staff is very helpful and courteous. I strongly recommend this property for family and friends.

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Helpful?
Thank Bhuraria
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for visiting us and taking the time to tell others about your experience. We are very appreciative of your recommendation. We hope you will visit us again in the near future. Thank you.

Washington DC, District of Columbia
Reviewed 13 April 2015

I think the hotel is one of the best you'll get in Varanasi but there are caveats. We arrived after a very lengthy journey and were exhausted -- so much so, that we desperately needed a nap. This was not to be so. There was extremely LOUD construction going on from the minute we checked in until dinner time (around...

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Helpful?
4Thank Tosin D
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us and taking the time to review our hotel. We are very strict about the construction noise only being during the day and are doing our best to keep the guests in rooms as far away from the noise as possible. I am sorry that this does mean that the construction is during the day,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi District > Varanasi
Price Range: $49 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Surya, Kaiser Palace staff and other travellers.
4 questions
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Questions? Get answers from Hotel Surya, Kaiser Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a balcony.”
Kadimai, 10 Apr 2017 | Read review
“Ask for rooms not on side of hotel next to the building site for their extension as work can go on until 2am!”
DeirdreB651, 5 Apr 2017 | Read review
“Room is very nice and in front is the garden which looks very pleasant ”
55gautamg, 5 Apr 2017 | Read review
“Try the spa place”
Translit_ie, 9 Mar 2017 | Read review
“All the floors and and rooms are good”
, 24 Feb 2017 | Read review
5 of 5
Travelocity
USD 47* /night
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Expedia.comUSD 47
Booking.comUSD 53
Orbitz.comUSD 47
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Prices are for 1 room, 2 adults
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