SKK The Fern An Ecotel Hotel, Jaisalmer
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SKK The Fern An Ecotel Hotel, Jaisalmer

Jodhpur Barmer Link Rd SD Vyas Hotel Complex, Jaisalmer 345001 India
Traveller (163)
Room & Suite (35)
Excellent restaurant
Dining (14)

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About

4.5
#69 of 190 hotels in Jaisalmer
3.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
SKK The Fern-An Ecotel Hotel is an upscale resort located in the “Golden City” of Jaisalmer. The resort offers 104 well-appointed rooms and luxurious suites, an all-day dining restaurant, a bar, a cafe and a state-of-art banquet hall and lawns for social & corporate gatherings
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Wifi
Outdoor pool
Bar / lounge
Restaurant
Spa
Doorperson
Dry cleaning
Room features
Air conditioning
Housekeeping
Room service
Room types
Suites
Good to know
HOTEL STYLE
Great View
Budget
180Reviews0Q+A22Room tips

Reviews
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Detailed Reviews
atreyshandilya wrote a review Nov 2020
Idar, India
5.0 of 5 bubbles
Dear The Desert Palace Resort (Trulyy India) Team , Jaisalmer

Greetings from Shandilya Tours & Management

I am writing to express my appreciation for the quality of service you offered To My Family the days of We stayed at the The Desert Palace Resort, Jaisalmer.

My Family were enjoyed the peace and quiet they needed, offered in all the facilities of your Hotel. This definitely added to the excellent service of the staff.
I will definitely recommend your Hotel to my guests, and I’m sure I’ll be back to you soon. I hope to get the same quality of service when my guests come to there,

Thanks again The Desert Palace (Trulyy India) Team, see you soon.

Shandilya Tours & Management

!! You Dream It...We Book It..!!
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Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: All The Rooms Have Zarokha...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Preet Mathuria, Revenue Management at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 18 Nov 2020
Dear guest, Thank you so much for dropping us your warm and genuine feedback, we are immensely pleased to see that you liked our service standards and hospitality offered. We try our best to offer all the services to make each guests' stay comfortable. Hope you will visit us again and also recommend us to others who are planning for a trip soon. Warm Regards Guest Relationship Manager, Trulyy India Hotels and Resorts Our other hotels and resorts: Udaipur | Kumbhalgarh | Jodhpur | Jaisalmer | Ranthambore | Sasan Gir | Kutch - Bhuj | Bhimtal
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Biji_Varghese wrote a review Oct 2021
Abu Dhabi, United Arab Emirates
+1
5.0 of 5 bubbles
It was a really good experience to stay at The Desert Palace, the staff are really very friendly and helpful, we really love the ambiance. The rooms and toilets are neat and tidy with adequate toiletries. This hotel will really give you a royal stay with reasonable price. Food at restaurant is nice and tasty with wide variety of dishes .
The property has adequate parking space for all types of vehicles

Highly recommended.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 9 Feb 2023
Dear Guest, Thank you for sharing your excellent ratings and reviews.. We are so thankful for your loyalty you showed by appreciating our staff, ambiance, room, food and services. We are looking forward to your next visit for more memorable experiences. Thank You! Have a nice day!!!
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aidanT99 wrote a review Mar 2021
Seattle, Washington
5.0 of 5 bubbles
This hotel is very nice. In addition to the room service and catering being very good, I want to give a special compliment to the Sunny employee at the Room Service, the service provided was very good, fast and I was treated very well, a friendly and efficient professional in the performance of his duties. Thanks for the experience and see you soon.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Preet Mathuria, Revenue Management at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 10 May 2021
Dear Guest, Greetings from Trulyy India Hotels and Resorts!!! Thank you so much for taking out time to drop us your valuable feedback and share your stay experience with other travelers who are planning to book a stay with Trulyy India Hotels and Resorts. Warm Regards Guest Relationship Manager, Trulyy India Hotels and Resorts
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hkarelia wrote a review Jan 2020
Orange County, California
2.0 of 5 bubbles
Our family of six booked two rooms for a night at this hotel. We have spent 18 nights at various hotels in Rajasthan at a similar price point.

For reference, we are NRIs that have traveled extensively through India over several years.

Those making a booking should be aware that the hotel is about 25 minutes drive to the fort area. There is nothing walking distance from the hotel and even shops/restaurants will require a drive. For that reason, there is a distinctive silence not found in other places.

We have found the following:

Pros:
Beautiful building, looks new. Has view of the fort. Large center courtyard with fountain.
Check in was easy and a welcome drink was provided.
Plenty of places to take photos highlighting the architecture.
Spacious rooms with high ceilings with modern AC units.
Nice pool, although too cold in January to test out.

Cons:
Room was very cold, took several calls to request a heater to be brought over.
Appears that front desk staff speaks only limited English.
Took 3 calls and 2 hours to get someone to recharge the satellite TV service which should have been a five-minute affair. After the wait, we found the available channel offerings were much more limited than expected with no english-speaking channels.
The 'extra' bed they provided was just a mattress on the cold floor.
The beverage service was missing a mug and the coasters were clearly very used. Looked like this was not something checked by housekeeping.
The front desk was not able to make change for a large rupee note. Luckily, the shop keeper was able to assist. Was going to ask for foreign exchange service but decided it was not worth the frustration due to the minimal English.
The 'Rec' room is currently a large empty room with no activities. Other hotels had foosball, ping pong, carrom, etc.

This hotel seems like it is not quite ready for guests. When they are able to pay more attention to these details, it may be worth the price.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 1 Mar 2023
Dear Guest, Thanks for staying with us and sharing your feedback. We are also glad that you found our hospitality, location, rooms and facilities to your satisfaction. We are disappointed to note that your experience did not meet your expectations. Your feedback has been noted and shall be reviewed by the team internally. Corrective measures will be taken to ensure a seamless experience going forward. We do hope you will give us the chance to make amends and serve you soon again in the future. We regret your inconveniences. Thanks & Regards.
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GKPA wrote a review Feb 2021
Noida, India
+1
3.0 of 5 bubbles
Hospitality wise it's a good hotel but if you think of having a Great Food than this will not meet up your Expectations.

Away from the main City almost 15-20 minutes of drive from Jaisalmer Fort situated over Jaisalmer Jodhpur highway this place reflects kind of a hideaway resort.

Rooms are quite descent especially the Duplex suite where we stayed, Duplex suites can easily accommodate 4-5 person and even anyone can do a great party inside it without actually making a mess in the room.

Hygenicity is a matter of concern in this property especially during the Morning breakfast where the Food quality is poor and you will not have a great start of your day.

Operation Manager Mr Palav & General Manager Mr Shashi Sharma arranged the beautiful Candle light dinner for us, so thanks a lot Guys.

In the end I would recommend this property to only those travellers who failed to get a good 5 star in Jaisalmer and for rest of the travellers you can go and experience.

3/5 Stars .
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 1 Mar 2023
Dear Guest, Thank you for sparing your valuable time to share your feedback. At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed with the main chef and we will ensure that this does not occur in the future. Hopefully, you'll give us a chance again to serve you even better food the next time. We regret your inconveniences. Thanks & Regards.
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Chakshu S wrote a review Nov 2023
New Delhi, India
3.0 of 5 bubbles
We visited the hotel in Nov 2023. The property is big with a summing pool. There was a bar which did not really have options. The main concern is that property needs a lot of maintenance. In such a price expectation is a very clean and stay. Example the washrooms were clean but definitely not the kind expected. Out washroom clogging issue however no one came to fix. Food was delicious. The chef did a great job in preparing Rajasthani food. Mr. Sushil the manager listened to our concerns and changed our room. He is very patient and helpful. I just felt that due to wedding in the hotel when we stayed, hotel being booked for weddings and may be because of less staff the property is not being maintained well. I don’t think all washrooms are bad but the uniform standard of cleanliness should be in all rooms and washrooms. In a nut shell it was a good stay for us just that didn’t find value for hefty amount we paid. Hotel management should work on maintaining which would make the property worth the price. And thank u Mr. Sushil😊
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: It will be over priced in the season months.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 21 Nov 2023
Dear Guest, Thanks for staying with us and sharing your feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We try to maintain the highest standards of service, but clearly that's not what happened here. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. Please visit again and we will try to give you the best of our services without any complaints. We regret your inconveniences. Thanks & Regards.
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Ken R wrote a review May 2023
1.0 of 5 bubbles
A very dated hotel in need of a thorough cleaning, painting and fixtures and fittings replacing as they have more than had their day. We were allocated this hotel by Exoticca Travel at the last minute of our trip to India, not the luxury hotel indicated at the time of booking. It may be unfair to judge this hotel just on our experience, but we think it should have been closed as it was the end of the season and there were only 4 guests in it and a skeleton staff. To try and keep such a large hotel clean with limited resource's must be difficult. The staff tried offering us 4 different rooms, each one larger than the last, but all with hygiene issues, none of which were clean enough to have stayed in. We attempted to dine in the restaurant only to find that it was in the dark with no one about. When we asked at reception we were told they were not expecting any guests to be eating in there that evening but they would try and put something together. We were offered coffee in cracked cups and when we saw the person who would be preparing the food enter the kitchen we stood up and walked out - he was a chap in dirty, dusty clothes, it was disgraceful . We then left and booked into the Marriott just up the road.
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Date of stay: April 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: don;t make a decision based on the very out of date details/photos on the hotel's website!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 20 June 2023
Dear Guest, We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberration to our usual standards. This is certainly not indicative of the service levels that we pride ourselves on. This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests. It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you. But still it makes us feel bad that you had to suffer on that day. We once again apologise for the inconvenience caused to you as We look forward to welcoming you back to The Desert Palace for an experience that will exceed your expectations. We regret your inconveniences. Thanks & Regards.
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redhatchick wrote a review Oct 2023
Christchurch, New Zealand
3.0 of 5 bubbles
Stayed at the Desert Palace as part of our tour or Rajasthan. From the outside the hotel is impressive, the staff are very welcoming (especially Eliyas who helped us with our bags and issues with our safety deposit box) and our room was definitely comfortable enough but sadly, that is where the compliments stop for this hotel. It is off a long partially unsealed driveway and a long way from the town, even when we did get a tuk tuk into town we struggled finding a tuk tuk driver who knew where to go for the return journey. The hotel advertises a coffee shop and a bar. The coffee shop was closed and in darkness, and we were shown the “bar” which was an awful smelly inside room that had no stock. The buffet dinner was dismal, and the wait staff having very few customers hovered like pesky flies. We tried to order some cans of coke but the only option was Sprite. Given the isolation the hotel could try a little harder at offering guests the facilities they claim to have. If you like being in the thick of things this is not the hotel for you.
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Date of stay: October 2023
3.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Off the beaten track and doesn’t have the amenities it says it has.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 29 Oct 2023
Dear Guest, We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberration to our usual standards. This is certainly not indicative of the service levels that we pride ourselves on. This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests. It is our constant endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you. But still it makes us feel bad that you had to suffer on that day. We once again apologize for the inconvenience caused to you as We look forward to welcoming you back to The Desert Palace for an experience that will exceed your expectations. We regret your inconveniences. Thanks & Regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LoveTravel812050 wrote a review Feb 2021
New Delhi, India
4.0 of 5 bubbles
We happened to stay here , at exactly the same time as an elaborate destination wedding was being planned . So we got to take some very beautiful pictures of the colorful decorations. We were part of a tour group, and so the hotel was chosen for us.. That said, it is a beautiful structure,. Gives the vibe of a nice ' Haveli' with its central courtyard. Staff at front desk and in the restaurant very courteous , professional. Special thanks to the restaurant manager, Pallav, whose name I just recalled. He went out of his way to accomodate me , when I asked for relatively bland food ( In Rajasthan !!)
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Preet Mathuria, Revenue Management at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 10 May 2021
Dear Guest, Greetings from Trulyy India Hotels and Resorts!!! We are pleased to receive your valuable feedback, thank you so much for praising our staff’s service standards and hospitality offered by Trulyy India Hotels and Resorts Warm Regards Guest Relationship Manager, Trulyy India Hotels and Resorts
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GX_Traveller01 wrote a review Feb 2024
Gerrards Cross, United Kingdom
1.0 of 5 bubbles
This has potential but is very badly run. The staff couldn't care less. The gentleman at reception is rude and not accepting of faults.

The bathroom are not properly cleaned and that is what we saw - what didn't we see behind the scenes?

Breakfast was appalling and the staff were just hanging around and did not have a clue. Choice for a buffet was mean and very limited. I would have been better of going to a gurdwaras and having breakfast there
Read more
Date of stay: February 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Don't bother with this place and even if you raise something nothing happens - walk with your feet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trulyy India, Owner at SKK The Fern An Ecotel Hotel, Jaisalmer
Responded 3 Mar 2024
Dear Guest, We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberration to our usual standards. This is certainly not indicative of the service levels that we pride ourselves on. This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests. It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you. But still it makes us feel bad that you had to suffer on that day. We once again apologise for the inconvenience caused to you as We look forward to welcoming you back to The Desert Palace for an experience that will exceed your expectations. We regret your inconveniences. Thanks & Regards.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GX_Traveller01 wrote a tip Feb 2024
Gerrards Cross, United Kingdom96 contributions50 helpful votes
1.0 of 5 bubbles
"Don't bother with this place and even if you raise something nothing happens - walk with your feet"
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Compass29689822548 wrote a tip Jan 2024
2 contributions
1.0 of 5 bubbles
"A very poor experience for our Guest who stayed in Hotel Desert Palace, Jaisalmer. Guest experienced the below problems. Housekeeping staff "
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Daydream63019471837 wrote a tip Jan 2024
3 contributions
1.0 of 5 bubbles
"Atleast give value for money of customers. "
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saroj y wrote a tip Dec 2023
1 contribution
1.0 of 5 bubbles
"By overall experience-don’t book "
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Chakshu S wrote a tip Nov 2023
New Delhi, India49 contributions1 helpful vote
3.0 of 5 bubbles
"It will be over priced in the season months."
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Not the right property for you?
There are more places to choose from in the Jaisalmer area.
PRICE RANGE
AU$64 - AU$87 (Based on Average Rates for a Standard Room)
LOCATION
IndiaRajasthanJaisalmer DistrictJaisalmer
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SKK THE FERN AN ECOTEL HOTEL, JAISALMER (AU$64) - 2024 Prices & Reviews (India) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about SKK The Fern An Ecotel Hotel, Jaisalmer
Which popular attractions are close to SKK The Fern An Ecotel Hotel, Jaisalmer?
Nearby attractions include Desert Art Gallery (3.4 km), Jai Shankar Handicrafts (3.2 km), and Ali Baba Boutique (3.6 km).
What are some of the property amenities at SKK The Fern An Ecotel Hotel, Jaisalmer?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at SKK The Fern An Ecotel Hotel, Jaisalmer?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at SKK The Fern An Ecotel Hotel, Jaisalmer?
Yes, free parking is available to guests.
What are some restaurants close to SKK The Fern An Ecotel Hotel, Jaisalmer?
Conveniently located restaurants include Jaisalmer Kitchen, The Traveler's Cup Premium Coffee Shop, and The Turban restaurant and cafe.
Are there opportunities to exercise at SKK The Fern An Ecotel Hotel, Jaisalmer?
Yes, guests have access to a pool and a fitness centre during their stay.
Are there any historical sites close to SKK The Fern An Ecotel Hotel, Jaisalmer?
Many travellers enjoy visiting Jaisalmer Fort (3.5 km), Kothari's Patwaon-Ki-Haveli (3.4 km), and Maharaja's Palace (3.4 km).
Is SKK The Fern An Ecotel Hotel, Jaisalmer accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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