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The Fern Citadel Hotel

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#96 of 642 Hotels in Bengaluru
Certificate of Excellence
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1 room 2 adults 0 children
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The Fern Citadel Hotel
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192 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Chandigarh, India
Reviewed 5 days ago NEW

I am Pankaj, 9041752084. I had Very bad experience while staying in room no 215 from 11feb2017 to 14feb 2017. Very pathetic service from housekeeping and from reception. You ask for something they will not listen till you call them 5-6 times. I forget my item there and when i ask over phone they told me that they have kept...

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Helpful?
Thank pankajrawat2007
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir It was very disturbing to note about your esperience at the front desk and housekeeping and we would be making amends for them. In the meanwhile do give us another chance to serve you and to assure you of our best hospitality. i do hope to meet up with you on your next visit to Bengalore wherein I...

Princeton Junction, New Jersey
Reviewed 5 days ago NEW

stay was comfortable, staff was courteous. rooms are of reasonable size, bathrooms are clean, however the fittings in the bathroom are old but should not affect your stay. The lighting in the room is not sufficient.

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Helpful?
Thank Makarandkunte
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir Many thanks for your encouraging comments and I am glad that you found our hotel to your expectations. As regards the lighting in the rooms, we are already in the process of changing them and we look forward to having you stay with us again on your next visit. Kind Regards C.Krishna Rao General Manager

Reviewed 5 days ago NEWvia mobile

Right from check-in to the time I checked out the experience and services were horrible. Throughout my stay the phone dint work, for laundry and other services I had to call through my mobile to the reception. The laundry and the house keeping once called would never turn up untill you call them 10times. The laundry I had given it...

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Helpful?
Thank Kartik b
Montigny-les-Cormeilles, France
Reviewed 1 week ago

The very good ambiance all the staff is very very polite food quality was good ,rooms was cleaned all the time and this was our family trip réal l'y enjoyed a lot surely we will come back again to stay at this hotel recommendable hotel i would specialy thank to Ms. Jothi and Nandhini who was very help full to...

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Helpful?
Thank barilguillian
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir It was very nice of you to have penned down very good positive points about the hotel. We are in a regular basis of training our staff and increasing our benchmark levels. I shall definitely pass on your comments to the staff concerned. We look forward to seeing you once again at the Fern Citadel on your next...

Reviewed 1 week ago

I stayed with my international guest. We expect this hotel is "The Fern" but it went totally out of our expectation. Reception staff's behavior was like that they are forced to do their work. Check-in took 1hr for us. Location is good in the middle of the city under the bridge. Room was very old fashined, dark, and conjusted. Bathroom...

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Helpful?
Thank Pithva_Rajan
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir We have noted down your comments and the concerned department is looking into this.We are already in the process of renovating some of the products and I do sincerely hope that you would be visiting us and staying with us again Regards C.Krishna Rao General Manager

Kathamandu
Reviewed 1 week ago via mobile

Hotel is centrally located in the city center. Rooms are good though bit old. Room service is pathetic. Very late and not at all professional. Food quality is also average, not bad not excellent. Restaurant needs to upgrade specially serving buffets. Every morning I noticed guests either waiting for some or the other crockery like plates, spoon etc. Even I...

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Helpful?
Thank Rajeshnaxal
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir Your comments have been noted and it has been taken up with the concerned head of the department to rectify our mistakes. However, i hope you do give us another chance to serve and do let me know of your next visit so that I may personally meet up with you and apologize for the same. As regards...

Reviewed 2 weeks ago

The location of the hotel very good but your nightmare starts when darbaan shows you the way to the parking area. I don'y know how this third class and risky parking is allowed at first place. There is a very steep slope with very sharp turn and once you survive that somehow, another such slope is waiting for you ahead....

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Helpful?
Thank Rahul D
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir It was disturbing to note that you had an issue with our car parking especially when we have a valet parking which is well established. However, please do let me know of your next visit wherein I would like to meet up with you and personally apologize for the same. Regards C.Krishna Rao General Manager.

New Delhi, India
Reviewed 3 weeks ago

Its a great business / family hotel ....Rooms are pretty decent and well maintained having bit of retro look , Service was good staff was courteous .... Morning Breakfast menu was quite wide....more inclined towards south Indian dishes but well prepared fresh and tasty, . Recommended

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Helpful?
Thank Manish2008
Bengaluru, India
Reviewed 3 weeks ago

I spent a good moment at FERN CITADEL HOTEL that I will never forget in my life..The food was very good and staff suraj and Nandhini very helpful and the room is always clean on time. FERN CITADEL, YOU ARE IN MY HEART.

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Helpful?
Thank lorkens2007
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

dear sir it was very thoughtful of you to have penned down the comments as above and I shall pass on your compliments to the staff of the hotel. We look forward to having you stay with us again on your next visit to Bengaluru Regds C.Krishna Rao General Manager

Reviewed 4 weeks ago via mobile

My stay here in this hotel is very good. All the facilities provided by the hotel is perfect, well managed and all the staff are very helpful and we can easily contact with them. So i am very much pleasure to stay in your hotel. Thanks Tandin Dorji Bhutan

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Helpful?
1Thank Karma D

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is a Three star property with budgets for three star Guests.111 Rooms (Executive, Deluxe & Suite)and having Best Banqueting Facilities with 11 Banquet Halls - Mini Theater, Swimming Pool, Health Spa & Meditation Hall.Located in the commercial heartland of Bangalore City at Anand Rao Circle, the Fern Citadel is extremely close to the Bangalore City Railway Station & Main Bus Terminal(05 Min Drive) & 45 minutes drive from Kempegowda International Airport. ... more   less 

Additional Information about The Fern Citadel Hotel

Address: 41, Sheshadri Road | Anand Rao Circle, Adjacent to Axis Bank, Bengaluru 560009, India (Formerly Citadel Hotel)
Region: India > Karnataka > Bengaluru
Price Range: $72 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Fern Citadel Hotel 3.5*
Number of rooms: 118
Reservation Options:
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Hotel Style:
#43 Spa Hotel in Bengaluru
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Questions & Answers

Here's what travellers have asked, with answers from The Fern Citadel Hotel staff and other travellers.
1 question
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Antananarivo, Antananarivo, Madagascar
over a year ago

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Questions? Get answers from The Fern Citadel Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have any option then opt to this hotel.”
 of 5 bubbles Pithva_Rajan, 10 Feb 2017 | Read review
“3rd floor rooms are amazing”
 of 5 bubbles lorkens2007, 25 Jan 2017 | Read review
“All the rooms are good rooms”
 of 5 bubbles , 10 Nov 2016 | Read review
“All the rooms are good rooms”
 of 5 bubbles vijeshl, 3 Nov 2016 | Read review
“Deluxe and suite rooms are nice and very comfortable”
 of 5 bubbles , 29 Oct 2016 | Read review
5 of 5