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Golden 5 Emerald Resort

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Golden 5 Emerald Resort
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224 Reviews from our TripAdvisor Community

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Showing 59: English reviews
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London, United Kingdom
Reviewed yesterday NEW

General manager with sealed mouth , he failed to talk to me when serious problems occurred. My 12 years olds granddaughter was about to be kidnaped , I called the police but hotel manager kept quite and I was never approached by him. Hotel failed to report a serious fire by the beach , push it under the carpet. Some...

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Thank lolyloly
Peterborough, United Kingdom
Reviewed 28 February 2017 via mobile

Had a great 2 weeks at this hotel. Staff were great espially hotel manager (Mohamed sedky) if there was a problem and you made him aware it was sorted instantly. Rooms were cleaned everyday and were very spacious. Bar staff in hotel were great ...once they knew what your drinks were rhey would bring to table as soon as empty...

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Thank Plongy_13
Fleetwood, United Kingdom
Reviewed 12 February 2017

i have just returned from a 7 day break at the resort, i had booked to go to the 4* golden 5 club hotel but due to diminishing tourists to the area i was upgraded to the 5* emerald, i have to say i cannot fault the staff or the cleanliness of the hotel, my room was cleaned everyday even...

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1Thank alibabe61
Reviewed 10 February 2017 via mobile

If i can give them negative review i would give them ... I checked out after the first night ... Everything is horrible ... Sheets with blood stains ... Perssonel with bad attitude ... Poor aqua park... Poor non secured pool ... Rotten food and low variety ... Expired juice ... Upon flcheckout after the first night our check was...

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Thank Ahmad R
Reviewed 1 January 2017 via mobile

After two fantastic holidays in Sharm We decided to give Hurghada a go. Based on the photos and description the Golden 5 resort seemed to fit the bill, unfortunately on arrival it was very apparent that the pics had been taken some time ago as the resort looked nothing like the adverts. Only three of the five hotels appeared to...

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3Thank John5894
Cairo, Egypt
Reviewed 12 October 2016

I dunno where to start from but i will spread my whole experiment with this 3 stars hotel not 5 as i have experienced, it's started since we arrived to the hotel and they offered us rooms in the ground floor so we went to check them and we found a dead gecko in the balcony which was really disgusting...

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Thank MichaelandChris
Kathleen F, Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Michael, Dear Mr. Chris We would like to seize this opportunity to thank you very much for chosen our Hotel for you stay and for being our valuable guests. We sincerely regret that our Hotel did not met your expectation and left negative emotions to you and we do repeat our apologies and we are very thankful as...

Reviewed 19 September 2016 via mobile

Staff was very rude, food was very bad, electricity every time cut, bathrooms in the main areas was poor, management can't solve the problems, i was in the best rooms in the hotel, A.C was very bad,every thing was bad except kids disco

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Thank Abdalla M
Kathleen F, Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Abdalla We would like to seize this opportunity to thank you very much for chosen our Hotel for you stay and for being our valuable guests. We sincerely regret that our Hotel did not met your expectation and left negative emotions to you and we do repeat our apologies and we are very thankful as we greatly appreciate...

Reviewed 17 August 2016 via mobile

Poor food and rude restaurant staff No availability of water at the beach toilet Dirty rooms and corridor carpet But to be fair , the beach is awesome All inclusive basis is not including any snacks Will never come back again

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Thank Bahaa E
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Dear Mr. Bahaa, Greetings. We would like to bring our apology for any inconvenience caused to you during your stay. Your feedback was reviewed by the management who is responsible for any actions and corrections. We will do our best to improve the level of service. Sincerely, The team of Golden 5 Emerald Resort

Egypt
Reviewed 28 June 2016 via mobile

Anice place , every thing is present, good Aqua with helpful staff , the food was good and different , sea activities are available , I tried fishing and it was Amazing idea . I think I will go again and advice my friends to go there

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1Thank doc03h
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Dear Guest! We would like to take this opportunity to thank you for the review. We are very please you were satisfied and would like to back to us again. We will be glad to welcome you anytime in any of our properties. Sincerely, The Team of Golden 5 Emerald Resort

Tanta, Egypt
Reviewed 17 June 2016

the location is very nice,, a good value for money. Food was not tasty, repeated every day with no varieties.. although many of the staff members were nice and friendly, others were not friendly and were not helpful.. the kids pool was not clean most of the times.. animation team was really so bad.. no working kids club.. no working...

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1Thank Mina M
Golden5City, Guest Relations Manager at Golden 5 Emerald Resort, responded to this review

Good afternoon, dear Mina! We are very thankful for your review. We will study all the shortcomings mentioned by you and will take possible actions to improve level of service. Anyhow we are glad that you had experience with friendly staff members and hope you were satisfied in general. Wish you only positive emotions in your future vacations. Sincerely, Team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Free Parking
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Category:5 Stars Check in: 14:00 Check out: 12:00 Location:Located left at the entrance of the city. 200 meters from the beach, 40 meters from the diving center and the fish restaurant.Accommodation:Main building 4 floors: 421 rooms (average 36 sq m2),including:4 suites Most rooms and suites have a balcony and are equipped with: satellite - TV ,individual adjustable air condition.Bathrooms feature bathtub, weighting scale, telephone, Hairdryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants& Bars:"Menagerie" main restaurant, 480 Seat Cuisine: International Serving Breakfast, Lunch and Dinner ,a la carte, Mediterranean Restaurant: dinner, "Moon light" coffee shop,Cuisine:snacks & beverages.Hours: 24 hours "Rainbow" Billiard bar "All Inclusive" Pool bar "All Inclusive"Cuisine: snacks & beverages sunset Pool Bar "All Inclusive" Beach Bar "All Inclusive" Services & Facilities:24-hour room service 24-hour concierge,Laundry service: charged as per consumption , price list available in the room Conferences Facility: Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafe ,Limousine service Beauty salon ,Lobby shops ,On request doctor, Tour & travel desk Babysitting on request Pets: are not allowed ,Pharmacy Super market Safe box available at the reception . Recreational Leisure Facilities:Main swimming pool (not heated)Aqua Park Golden 5:daily from 9:00 am - sun set- Free for all guest of Golden 5 city hotels including- 5 slides ,- 1 heated swimming pool,- 3 heated pools for children with slides ,- Sandy area for children with slides,- 2 all inclusive bars.Discotheque "Night Flight": (free entrance , charged drinks) ... more   less 

Additional Information about Golden 5 Emerald Resort

Address: Shashl Hasheesh Road, Hurghada 84512, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Price Range: $40 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden 5 Emerald Resort 3.5*
Number of rooms: 421
Reservation Options:
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Also Known As:
Golden 5 Emerald Hotel & Beach Hurghada
Golden 5 Emerald Hotel And Beach Resort
Hotel Style:
#86 Top resorts Hotel in Hurghada
#125 On the Beach Hotel in Hurghada
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Questions & Answers

Here's what travellers have asked, with answers from Golden 5 Emerald Resort staff and other travellers.
8 questions
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Questions? Get answers from Golden 5 Emerald Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not even go there”
lolyloly, 26 Apr 2017 | Read review
“i was in room 3124 which was on the second floor, it had a balcony, view of the pool and the sea :-)”
  • one of many statues in the grounds
alibabe61, 12 Feb 2017 | Read review
“Choose rooms away from the reception and as sure away from the ground floor”
MichaelandChris, 12 Oct 2016 | Read review
“All rooms are excellent.”
misstess59, 13 Jun 2016 | Read review
“Upon arrival, request a Sea View Room. The Rooms on the Southern Side of the Hotel have a great sea view.”
  • View from Balcony
  • Bed
  • Desk
  • Balcony
jorgemY2678DT, 19 Mar 2016 | Read review
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