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Zuana Beach Resort

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Traveller (715)
Pool & Beach (254)
Room & Suite (197)
Overview
  • Excellent48%
  • Very good30%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“new tower”(8 reviews)
“star resort”(4 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
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Rooms
2 Sep.3 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from USD 103.
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Reviews (1,965)
Filter reviews
149 results
Traveller rating
39
48
38
13
11
Traveller type
Time of year
LanguageEnglish
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39
48
38
13
11
Show reviews that mention
All reviewsnew towerclose to the airportstar resorta small grocery storethe wi fiinternational hotelpools are greatthe beach is nicekids poolhotel restaurantel rodaderorestaurants and barstayrona parkdoggiesspanishiguanascomputers
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1 - 5 of 149 reviews
A TripAdvisor Member
1
Reviewed yesterday

beds extremenly hard, sand in one of the beds upon arrival, staff not able to speak englishFood was great and beautiful pools, beach. Tower One was well kept up. Tower Two lacked needs maintenance (hallway lights and elevator not working).More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded today

Thank you very much for sharing your experience with us, we are currently working on some improvements regarding the comfort of the bed and some English training programs for employees. We look forward to serving you again on a next visit! Best Regards, Customer Experience...More

Reviewed 2 weeks ago via mobile

Nice personell and outstanding infrastructure in addition to several options for amussement of both kids and adults. Prices of food and drinks are really high. However, their good quality is not under discussion. To see hotel customers going into external supermarkets and restaurants is not...More

Thank juan2001co
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 1 week ago

Thank you very much for staying with us and for sharing your experience; we are working on some improvements regarding our menu and expect to have those improvements ready as soon as possible. We will be pleased to serve you again! Best Regards, Customer Experience...More

Reviewed 3 weeks ago

Clean, amazing food, wonderful service! Beautiful well taken care of. Our family gathered for a wedding and it was seamless and wonderful. All of us had a great time and would highly recommend this hotel

Review collected in partnership with this hotel
Thank serenitymt
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 3 weeks ago

Thank you very much for sharing your experience with us and letting us be part of this special occasion! It was a pleasure to serve you! Best Regards, Customer Experience - Zuana Beach Resort.

Reviewed 11 July 2018

Excellent Hotel for family. Service of nurse (enfermeria) excellent. Very exclusive Hotel. People working in the hotel very respectful and friendly. Very clean. There is nothing around of the hotel in the evening. No programs for entertainment in the evenings. Ideal for restingMore

Review collected in partnership with this hotel
Thank Tamara J
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 12 July 2018

Dear Mrs. Tamara. Thank you very much for sharing your experience with us. Is great to hear you enjoyed your time and that we were able to provide you with a pleasant stay for your family. We will very glad to serve you again on...More

Reviewed 8 July 2018

The cultural dances were great. The performance staff were very skilled and showed incredible dance skills. The MC Chocorama was pretty funny. You do have to speak some Spanish to appreciate some of humor. Very clean. GREAT POOLS and water slides. Friendly staff. Very safe....More

Review collected in partnership with this hotel
Thank jgarro1976
Response from Socialmediazuana, Director de Relaciones con Clientes at Zuana Beach ResortResponded 9 July 2018

Is great to hear you enjoyed your time at Zuana. Thank you for sharing your special recognition to a great team in charge of the entertainment activities and cultural dances! We will be pleased to serve you again! Best Regards, Customer Experience - Zuana Beach...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
USD 108 - USD 430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 108 - USD 430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Santa Marta
#6 On the Beach Hotel in Santa Marta
#7 Spa Hotel in Santa Marta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (715)
Pool & Beach (254)
Room & Suite (197)
Dining (63)
Amenities (90)
Family and Play Areas (25)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
benpaone
16 March 2017|
AnswerShow all 3 answers
Response from johnyoung22222 | Reviewed this property |
Sorry, I don't know if that room will have a beach view. The hotel can tell you that. There is a laundromat on the main floor, and it's expensive. Our room did not have washer and dryer.
0
Votes
Glendall S
16 January 2017|
AnswerShow all 2 answers
Response from JAMAAL W | Reviewed this property |
shuttle
0
Votes
Leonor0822
26 October 2016|
AnswerShow all 5 answers
Response from Monicasdc | Reviewed this property |
Yes !! Very easy.
1
Vote
Room Tips
"Stay in tower 2"
Read review
"Pick Tower 2 which is the one closest to the beach and restaurant."
Read review
"Only stay if you can get in the new tower. The other section is old, and not worth the same $$"
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"Go somewhere else"
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