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Zuana Beach Resort

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Zuana Beach Resort
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1,291 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Reviewed 4 weeks ago

getaroom dropped the ball and messed up my already paid in advance reservation, 1st they wouldn't let me into the property because no one had my name anywhere, after showing the security person my cell phone displaying the information and paid confirmed reservation, he called different people and finally let me drive into the property. When I tried to check...

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Helpful?
Thank DavidACorona
Reviewed 26 October 2016

Food and beverage choices are limited compared to other resorts of this size and quality. WiFi throughout the common areas is so bad that I had to use the hotspot on my phone. Complete lack of internet connectivity in the rooms despite a WiFi connection. This is a show-stopper for me. Seriously? Guard your food in the main restaurant if...

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Thank Jay L
A TripAdvisor Member
Level Contributor
6 reviews
Reviewed 12 October 2016 via mobile

Kids loved it as the pools are fantastic and video games decent. Breakfast are great but 5 stars in Colombia is not the same as other countries 5 stars. Ordered one meal there in 5 days and it was very average. Everything there is over priced. There is a mall 10 mind walk where you can get plenty food and...

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Thank A TripAdvisor Member
Lausanne, Switzerland
Reviewed 12 August 2016 via mobile

Stayed for two nights in the hotel and booked a double room only with breakfast included. The rooms are spatious and clean. The view from the balcony is quite nice as you see the entire resort and the sea and can catch amazing sunsets from that point. Breakfast was really good. Included a variety of dishes both local and international....

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Helpful?
Thank Iuliamihai
Socialmediazuana, Departamento de Servicio al Cliente at Zuana Beach Resort, responded to this review

Thank you for taking the time to tell us about your enjoyable experience with Zuana. We are working in our wireless net-work to improve the service. Many thanks for your comments.

Reviewed 5 August 2016 via mobile

It is a beautiful location and beautiful facilities ; the beach is gorgeous and the view from the rooms is amazing . Rooms are clean and comfortable but nothing special. Breakfast is good . The few things that we didn't like: wifi is only avalible at the lobby not in the rooms!!! The gym Close extremely early !!!

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Thank Monicasdc
Bogota, Colombia
Reviewed 26 July 2016 via mobile

Zuana Beach resort is a very good hotel located very close to the airport and to "El Rodadero" area. Not so close to downtown Santa Marta. From the airport to the hotel is a 10 minutes ride and the cost is between 15k and 20k pesos. Once you arrive to the hotel there are two gates, the old and the...

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4Thank Diego G
Reviewed 24 July 2016 via mobile

Zuana Resort has a nice pool area, great food and big, spacious rooms Restaurant and pool area need better service by servers Overall this resort needs to add more activities thru the day to keep you engaged

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Thank Mauricio N
London, England, United Kingdom
Reviewed 26 June 2016 via mobile

We stayed a week via Interval and although pleasant enough there are some issues that niggle and are easily dealt with. Over five years ago we stayed in the nearby Irotama resort and they had fast wifi in ever room, scoot forward to today and Zuana doesn't have any wifi except in the lobby area and in one defined area...

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3Thank Andrew D
Toronto, Canada
Reviewed 23 June 2016 via mobile

I love this resort. Beautiful pools and beach, well landscaped and maintained and lots of things to do onsite. Everything from bowling to tennis, it was a nice place to unwind. The room was spacious with a kitchenette and everything looked modern and renovated. The breakfast buffet was above average with lots of choices, we also enjoyed the close walking...

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Thank 937Joe
Bogota, Colombia
Reviewed 7 June 2016

This hotel has a great location near Santa Marta and El Rodadero. I stayed for 6 days to enjoy a vacation week with my couple. We booked a standard room with ocean view, very comfortable. We had some trouble with the electronic lock during our staying and we had to go to the reception to get the card reprogrammed each...

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Helpful?
Thank Cesar A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Between the mountains and the Colombian caribbean sea you find Santa Marta, the oldest city in South America. In the middle of this tropical paradise and its charm is Zuana Beach Resort. This five star resort offers privileged landscapes and amazing tourist activities that allow relaxation and recreation of its visitantes. In Zuana you can have it all, the best beaches, great service and exclusive accommodation, which makes this the ideal destination to visit and enjoy. ... more   less 

Additional Information about Zuana Beach Resort

Address: Carrera 2 No. 6-80 | Bello Horizonte, Santa Marta 470006, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Price Range: $145 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Zuana Beach Resort 3.5*
Number of rooms: 330
Reservation Options:
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Also Known As:
Zuana Beach Hotel Santa Marta
Zuana Beach Santa Marta
Hotel Style:
#3 Family Hotel in Santa Marta
#3 On the Beach Hotel in Santa Marta
#3 Spa Hotel in Santa Marta
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Questions & Answers

Here's what travellers have asked, with answers from Zuana Beach Resort staff and other travellers.
32 questions
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Questions? Get answers from Zuana Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book from tripadvisor and/or getaroom, you will loose time and money”
 of 5 bubbles DavidACorona, 11 Nov 2016 | Read review
“elevators are near the lobby only not on the beach end of Tower 1”
 of 5 bubbles jayl381, 26 Oct 2016 | Read review
“A view to the beach is the way to go”
 of 5 bubbles Mike90503, 19 Mar 2016 | Read review
“If you want wifi in your room get a room closer to reception.”
 of 5 bubbles Justkirkers, 26 Feb 2016 | Read review
“pool or ocean view”
 of 5 bubbles 655beverlyr, 23 Dec 2015 | Read review
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