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First ... The hotel is clean. The lobby nice. The rooms clean but spare. Towels safe from any guests wanting to take them home, adequate. The breakfast has good and not quite. The egg station is well manned (or womaned) with skilled chefs each day....More
Attended a conference. The room was clean and comfortable. The wifi was excellent as each room has a repeater. Conference facilities were spacious with terrific service, snacks and beverages. In all service was attentive and genuine. I would stay again if seeking a hotel in...More
The kind staff is the most important thing, all of them are very kind, Sandra in the restaurant was lovely, in front desk Lizet, Fernando the Bellboy awesome, I have stayed at the Intercontinental and I wish they would have staff like this,
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Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 2 weeks ago
Good morning Mr. Williams
Thank you! First of all, we're delighted you decided to see for yourself what the San Fernando Plaza Hotel has to offer and so also glad we met your expectations!
Nothing pleases us more than to see our visitors come back...More
The hotel had very good upgrades! It was a very happy and comfortable stay. The service by the Pool was GREAT, Alexander treated us like gold.
The breakfast was delicious and had a good variety of food.More
Thank Claudia D
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 3 weeks ago
Thank you dear guest for your amazing words.
I'm very pleased for your comments, it let us know we're doing a good job!. But I'm even more glad to know that you´ve enjoyed your stay and our wonderful rooms and delicious breakfast.
Now you're a...More
The hotel rooms we’re a little outdated but the service and staff were really nice. I especially liked the bell boy Jhonathan who was so helpful and extremely polite. He gave me so much useful information!
The lady who checked me out Mary? was not...More
Thank Robin S
Response from Alexander B, Director de Relaciones con Clientes at Hotel San Fernando Plaza MedellinResponded 12 May 2018
Dear valued guest!
Thank you for taking the time to share with us and other travellers about your recent stay inMedellín.
We are pleased to know that our staff met all your expectations in spite of some the attitudes of some of our colleagues, we...More